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Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Overview This comprehensive course on Environment Management | Online Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Environment Management | Online Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Environment Management | Online Course. It is available to all students, of all academic backgrounds. Requirements Our Environment Management | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 10 lectures • 04:12:00 total length •Module 01: Environment and Ecology: 00:20:00 •Module 02: Environmental Issues: 00:25:00 •Module 03: Environmental Planning: 00:21:00 •Module 04: Environmental Management System: 00:31:00 •Module 05: Ecosystem Management: 00:28:00 •Module 06: Environmental Law and Policy: 00:23:00 •Module 07: Improving Environmental Performance: 00:24:00 •Module 08: Environmental Management Audit: 00:37:00 •Module 09: Situational Environmental Management: 00:26:00 •Module 10: Review and Performance: 00:17:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Self Assessment Tax Return Filing UK Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Self Assessment Tax Return Filing UK Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Self Assessment Tax Return Filing UK Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Self Assessment Tax Return Filing UK Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Self Assessment Tax Return Filing UK? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Self Assessment Tax Return Filing UK there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Self Assessment Tax Return Filing UK course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Self Assessment Tax Return Filing UK does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Self Assessment Tax Return Filing UK was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Self Assessment Tax Return Filing UK is a great way for you to gain multiple skills from the comfort of your home.   Module 01 Introduction to Self Assessment 00:06:00 Logging into the HMRC System 00:06:00 Fill in the Self Assessment Return 00:06:00 Module 02 Viewing the Calculation 00:03:00 Submitting the Assessment 00:02:00 Conclusion 00:05:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Overview Self Regulation in Young Children Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Self Regulation in Young Children Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificate for just £12.99! Hard copy certificate will be sent to you via post for only £10.99 The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Self Regulation in Young Children Lecture 1 - Self-Regulation 00:02:00 Lecture 1.1 - Definition of Regulation 00:07:00 Lecture 1.2 - Importance of Self Regulation 00:03:00 Lecture 2 - Dimensions of Self-Regulation 00:26:00 Lecture 3 - Development of Self-Regulation in Early Childhood 00:09:00 Lecture 3.1 - Self-Regulation and Environment 00:12:00 Lecture 3.2 - Supporting Self-Regulation Skills in Early Childhood 00:19:00 Lecture 4 - Sociodramatic Play and Self-Regulation 00:15:00 Lecture 5 - Assessment of Self-Regulation Skills in Preschool Period 00:20:00 Study Materials Study Materials - Self Regulation in Young Children 00:00:00

Organisational Skills Diploma is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Organisational Skills Diploma and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 2 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Organisational Skills Diploma Module One - Getting Started 00:08:00 Module Two - Remove the Clutter 00:10:00 Module Three - Prioritize 00:10:00 Module Four - Scheduling Your Time 00:12:00 Module Five - To Do Lists 00:10:00 Module Six - Paper and Paperless Storage 00:10:00 Module Seven - Organization in Your Work Area 00:10:00 Module Eight - Tools to Fight Procrastination 00:10:00 Module Nine - Organizing Your Inbox 00:08:00 Module Ten - Avoid the Causes of Disorganization 00:20:00 Module Eleven - Discipline is the Key to Stay Organized 00:08:00 Module Twelve - Wrapping Up 00:05:00

Improve your ability to deliver training and help trainers become better at teaching those around them with the Training Manager course. In this course you will learn; user-friendly learning design processes created to help experts looking to become experienced trainers. The Training Manager covers; approaches to designing and delivering training practices, along with improving your leadership and communication skills, too. Learning Outcomes of The Training Manager:  Learn how to define a successful training programme Discover the essentials of a quality training programme Learn how to perform a training needs analysis Learn how to evaluate training delivery Discover how to tell stories when delivering training Develop your creative and communicative skills Learn how to resolve conflicts in the training room Improve your stress management skills. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.

Overview COVID-19 & Home Based Childcare is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this COVID-19 & Home Based Childcare and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 07 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Home-Based Childcare Introduction to Home-Based Childcare 00:13:00 Module 02: Registering as an Approved Home-Based Childcarer Registering as an Approved Home-Based Childcarer 00:28:00 Module 03: Effective Skills of a Childcarer Effective Skills of a Childcarer 01:11:00 Module 04: Children's Learning and Development Children's Learning and Development 00:53:00 Module 05: Anxiety in Children Anxiety in Children 00:14:00 Module 06: Impact of Covid 19 on Children and Women and Young People Impact of Covid 19 on Children and Women and Young People 00:22:00 Module 07: Supporting Children During Covid 19 Supporting Children During Covid 19 00:27:00 Module 08: Supporting Young People During Covid 19 Supporting Young People During Covid 19 00:17:00 Module 09: Managing Anxiety in Families with Children and Youth During the COVID-19 Outbreak Managing Anxiety in Families with Children and Youth During the COVID-19 Outbreak 00:17:00 Module 10: Treatment of Anxiety Disorder Treatment of Anxiety Disorder 00:13:00 Module 11: Bereavement Guide During COVID 19 Bereavement Guide During COVID 19 00:18:00 Module 12: Healthy Food for Children Healthy Food for Children 00:32:00 Module 13: Children with Special Needs Children with Special Needs 00:47:00 Module 14: Law and Legislation Law and Legislation 00:44:00

Animal Behaviour and Psychology is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Animal Behaviour and Psychology and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 3 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Care and Welfare of All Animal Species Introduction to Care and Welfare of All Animal Species 00:26:00 Module 02: Basic Animal Health Basic Animal Health 00:24:00 Module 03: Evolution and Ecosystem Evolution and Ecosystem 00:35:00 Module 04: Animal Behaviour Animal Behaviour 00:49:00 Module 05: Animal Psychology Animal Psychology 00:36:00

Criminal Intelligence Analysis is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Criminal Intelligence Analysis and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 04 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Intelligence Analysis Introduction to Intelligence Analysis 00:21:00 Module 02: Criminal Intelligence Analysis Criminal Intelligence Analysis 00:23:00 Module 03: Criminal Intelligence Analyst - Skills and Competencies Criminal Intelligence Analyst - Skills and Competencies 00:17:00 Module 04: Understanding Criminal Psychology Understanding Criminal Psychology 00:38:00 Module 05: Research Methods in Crime Analysis Research Methods in Crime Analysis 00:30:00 Module 06: Decision Making in Criminal Intelligence Analysis Decision Making in Criminal Intelligence Analysis 00:19:00 Module 07: Intelligence-Led Policing Intelligence-Led Policing 00:23:00 Module 08: Counterterrorism and Criminal Intelligence Analysis Counterterrorism and Criminal Intelligence Analysis 00:23:00 Module 09: Technology in Criminal Intelligence Analysis Technology in Criminal Intelligence Analysis 00:22:00 Module 10: The Criminal Justice System in England and Wales The Criminal Justice System in England and Wales 00:20:00