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Duration 1.5 Days 9 CPD hours This course is intended for This course is intended for individuals who want to gain basic knowledge communicating, etiquette, professionalism and time management for the office environment. Overview Upon successful completion of this course, students will be able to communicate, be professional and manage their time effectively in a business environment. In this course, students will learn how to communicate, act and manage time effective in a business environment. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives The Big Picture What is Communication? How Do We Communicate? Other Factors in Communication Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures Speaking like a Star S = Situation T = Task A = Action R = Result Summary Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others Asking Good Questions Open Questions Closed Questions Probing Questions Appreciative Inquiry The Purpose of AI The Four Stages Examples and Case Studies Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Our Top Networking Tips Advanced Communication Skills Understanding Precipitating Factors Establishing Common Ground Using ?I? Messages Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Principles of Professional Behavior Always be Your Best Meeting and Greeting Sending Social Invitations to Business Associates Interview Etiquette Interviewing Before the Interview In the Waiting Room During the Interview After the Interview Job Fair Interviews Planning & Attending Business Meetings Office Meetings Meal Meetings Electronic Etiquette Voicemail Cell Phones Email Multiculture Etiquette Defining the Challenge Five Steps to Dealing with Diversity Guidelines for Managing Diverse Relationships Time Management Concepts Benefits of better time utilization Who controls your schedule? Your Job: What You Are Responsible for Accomplishing? Your job responsibilities Setting objectives Setting priorities How to Use Your Time Gathering data-the time log Analyzing the data Delegation: Working Through Others Why some people don't delegate Levels of delegation How to delegate Benefits of delegation Getting started Planning: Keys to Achievement Planning: Keys to Achievement Coping with Common Time Wasters Coping with self-generated time wasters Coping with environmental time wasters Personal Needs that Get in the Way of Effective Time Utilization Needs profile analysis Self-assessment questionnaire Applying needs assessment results Planning for Improvement Six tips for effective time management Planning for improved time utilization Follow-Up: Staying on Track Time savings progress report Time savings progress chart Time management progress survey Additional course details: Nexus Humans Business Soft Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Soft Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Have you ever faced any accident or awkward situation while you travel with your family or alone or swim in the pool? If so, lifeguards will provide you with the necessary techniques to ensure your safety. The role of a lifeguard is crucial in any emergency situation. Learn the skills you need to be a lifeguard from this Lifeguard Training course. This Lifeguard Training course has been divided into understandable and manageable sections that will help you grasp each concept- from the basic to advanced course components. Learn from industry experts today and enhance your skills and knowledge in no time. This Lifeguard Training course will increase your possibility to get your desired job and boost your personal growth. This Lifeguard Training course features easy-to-digest modules that break down each topic and ensure all our students receive an unparalleled and thorough learning experience. Our Lifeguard Training course lessons were prepared by experts and feature interactive activities. You'll learn how you can use various devices effectively from industry experts. If you want to build your career in this sector, then this Lifeguard Training course will help you to get the required skills to take the first step in the professional field. On the Lifeguard Training course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. After completing the Lifeguard Training course, the certificate you'll achieve will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience. Enrol in our Lifeguard Training course today and take control of your career! Learning Objectives Learn about the roles and responsibilities of a lifeguard Be able to understand the steps of CPR Provide first aid to any injured person Learn how to report any incident Be able to give security to a person in need Understand the severity of any injury Acquire the skills to bandage an injured place Be able to prevent any infection Learn to perform dressing and sterilisation process properly Who is this Course for? The Lifeguard Training course is ideal for highly aspiring individuals who wish to enhance their professional skills and train for the job they want! Also, this course is highly beneficial for people who want to have some in-depth knowledge on this topic and keep up to date with the latest information. So, you can enrol in this course if you are: Lifeguards Emergency Medical Assistant Paramedics Nurses Social Care Workers Swimmers Healthcare Professionals Coaches Study the Lifeguard Training course today and enhance your professional skillset from the comfort of your home! Entry Requirement There are no formal entry requirements for the Lifeguard Training course; with enrollment, this course is open to anyone! Anyone with a passion for learning about Lifeguard Training can enrol in this course without any hesitation. Although, the learner needs to have a good understanding of the English language to attend this course and understand what this course is about. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path This Lifeguard Training course will help you gain the necessary theoretical knowledge to excel in the relevant field. Enrol on our Lifeguard Training course now and get started on the journey of taking your career to the next level. Course Curriculum Module 01: Professional Lifeguard Professional Lifeguard 00:18:00 Module 02: Lifeguard Observation Lifeguard Observation 00:16:00 Module 03: Safety and Risk Management Safety and Risk Management 00:26:00 Module 04: Emergency Response Activity Emergency Response Activity 00:12:00 Module 05: Assists and Rescues Assists and Rescues 00:15:00 Module 06: Injury Prevention Injury Prevention 00:13:00 Module 07: First Aid First Aid 00:19:00 Module 08: Cardiac Emergencies Cardiac Emergencies 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Duration 5 Days 30 CPD hours This course is intended for This course is designed for IT professionals who wish to develop cloud computing skills to enable them to move IT workloads to the cloud and integrate products and services from different providers and industries. Their focus is to ensure that cloud deployments are secure, that automation and orchestration are used effectively to bring business value from the cloud, and that costs are controlled through effective management of cloud vendors. This course is also designed for students who are preparing to take the CompTIA Cloud+ certification exam CV0-003, or who plan to use Cloud+ as the foundation for more advanced cloud certifications or career roles. Overview In this course, you will deploy, test, secure, manage, optimize, and troubleshoot a cloud solution. You will: - Prepare to deploy cloud solutions - Deploy a pilot project - Test a pilot project deployment - Design a secure network for cloud deployment - Determine CPU and memory sizing for cloud deployments - Determine storage requirements for cloud deployments - Plan Identity and Access Management for cloud deployments - Analyze workload characteristics to ensure successful migration to the cloud - Secure systems to meet access requirements - Maintain cloud systems - Implement backup, restore, and business continuity measures - Analyze cloud systems for required performance - Analyze cloud systems for anomalies and growth forecasting - Troubleshoot deployment, capacity, automation, and orchestration issues - Troubleshoot connectivity issues - Troubleshoot security issues In this course, you will learn how to implement, maintain, and deliver cloud technologies including network, storage, and virtualization technologies to create cloud solutions. 1 - PREPARING TO DEPLOY CLOUD SOLUTIONS Describe Interaction of Cloud Components and Services Describe Interaction of Non-cloud Components and Services Evaluate Existing Components and Services for Cloud Deployment Evaluate Automation and Orchestration Options Prepare for Cloud Deployment 2 - DEPLOYING A PILOT PROJECT Manage Change in a Pilot Project Execute Cloud Deployment Workflow Complete Post-Deployment Configuration 3 - TESTING PILOT PROJECT DEPLOYMENTS Identify Cloud Service Components for Testing Test for High Availability and Accessibility Perform Deployment Load Testing Analyze Test Results 4 - DESIGNING A SECURE AND COMPLIANT CLOUD INFRASTRUCTURE Design Cloud Infrastructure for Security Determine Organizational Compliance Needs 5 - DESIGNING AND IMPLEMENTING A SECURE CLOUD ENVIRONMENT Design Virtual Network for Cloud Deployment Determine Network Access Requirements Secure Networks for Cloud Interaction Manage Cloud Component Security Implement Security Technologies 6 - PLANNING IDENTITY AND ACCESS MANAGEMENT FOR CLOUD DEPLOYMENTS Determine Identity Management and Authentication Technologies Plan Account Management Policies for the Network and Systems Control Access to Cloud Objects Provision Accounts 7 - DETERMINING CPU AND MEMORY SIZING FOR CLOUD DEPLOYMENTS Determine CPU Size for Cloud Deployment Determine Memory Size for Cloud Deployment 8 - DETERMINING STORAGE REQUIREMENTS FOR CLOUD DEPLOYMENTS Determine Storage Technology Requirements Select Storage Options for Deployment Determine Storage Access and Provisioning Requirements Determine Storage Security Options 9 - ANALYZING WORKLOAD CHARACTERISTICS TO ENSURE SUCCESSFUL MIGRATION Determine the Type of Cloud Deployment to Perform Manage Virtual Machine and Container Migration Manage Network, Storage, and Data Migration 10 - MAINTAINING CLOUD SYSTEMS Patch Cloud Systems Design and Implement Automation and Orchestration for Maintenance 11 - IMPLEMENTING BACKUP, RESTORE, DISASTER RECOVERY, AND BUSINESS CONTINUITY MEASURES Back Up and Restore Cloud Data Implement Disaster Recovery Plans Implement Business Continuity Plans 12 - ANALYZING CLOUD SYSTEMS FOR PERFORMANCE Monitor Cloud Systems to Measure Performance Optimize Cloud Systems to Meet Performance Criteria 13 - ANALYZING CLOUD SYSTEMS FOR ANOMALIES AND GROWTH FORECASTING Monitor for Anomalies and Resource Needs Plan for Capacity Create Reports on Cloud System Metrics 14 - TROUBLESHOOTING DEPLOYMENT, CAPACITY, AUTOMATION, AND ORCHESTRATION ISSUES Troubleshoot Deployment Issues Troubleshoot Capacity Issues Troubleshoot Automation and Orchestration Issues 15 - TROUBLESHOOTING CONNECTIVITY ISSUES Identify Connectivity Issues Troubleshoot Connectivity Issues 16 - TROUBLESHOOTING SECURITY ISSUES Troubleshoot Identity and Access Issues Troubleshoot Attacks Troubleshoot Other Security Issues Additional course details: Nexus Humans CompTIA Cloud Plus Certification (Exam CV0-003) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Cloud Plus Certification (Exam CV0-003) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The Operations and Warehouse Management Diploma course covers the skills you need for Operation and Warehouse Management. At first, you will know how operation management works. The course illustrates the concepts of Operational management and learns the process of design and control the production system. Then the course covers the skills you need to know about managing a warehouse. Special focus will be given on how to manage a warehouse in the UK. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Operations and Warehouse Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Operations and Warehouse Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Designing Your Organizational Structure 00:30:00 Introduction to Operations Management 00:15:00 Understanding Financial Terms 00:30:00 Getting the Right People in Place 00:15:00 Getting Your Product Together 00:15:00 Building a Corporate Brand 00:30:00 Marketing Your Product 01:00:00 Selling Your Product 00:15:00 Planning for the Future 00:15:00 Goal Setting and Goal Getting 00:30:00 Succession Planning 101 00:15:00 Managing Your Money 00:15:00 Ethics 101 00:15:00 Building a Strong Customer Care Team 00:15:00 Training Employees for Success 00:15:00 Leadership Essentials 00:15:00 Module 02 The Fundamentals of Business Process Management 00:30:00 Defining Business Process Management 00:30:00 The Business Process Life Cycle 00:15:00 The Vision Phase 00:15:00 The Design Phase 01:00:00 The Modeling Phase 00:30:00 The Execution Phase 01:00:00 The Monitoring Phase 00:30:00 The Optimizing Phase 01:00:00 Module 03 What is Gap Analysis? 00:30:00 The Gap Analysis Process 00:30:00 Supporting Tools 00:30:00 Creating a Gap Analysis Report 00:15:00 Understanding Lean 00:30:00 The Toyota Production System 00:30:00 The Toyota Production System House 00:15:00 The Five Critical Improvement Concepts 00:15:00 Understanding Value with the Kano Model 00:15:00 Types of Waste 00:15:00 Creating a Lean Enterprise 00:15:00 The Plan, Do, Study, Act (PDSA) Cycle 00:15:00 Using the R-DMAIC-S Model 00:15:00 Lean Thinking Tools 00:15:00 Kaizen Events 00:00:00 Data Gathering and Mapping 00:30:00 A Plan to Take Home 00:15:00 Defining Continuous Improvement 00:15:00 Stage One - Identify Areas For Improvement 00:15:00 Stage Two - Create a Plan for Improvement 00:15:00 Stage Three - Implement the Changes 00:15:00 Stage Four - Review the Impact 00:15:00 Test Driving 00:15:00 Module 04 Six Sigma Basics 00:15:00 Improvement Tools 00:30:00 Management Tools for Generating Ideas 00:15:00 Continuous Improvement 00:30:00 Customer Relationships 00:30:00 Module 05 The Evolution of the Supply Chain 00:15:00 The Basic Supply Chain Structure 00:15:00 Supply Chain Drivers 00:15:00 Aligning Your Supply Chain with Business Strategy 00:15:00 Managing Supply Chain Risks 00:15:00 Tracking and Evaluating Supply Chain Data 00:30:00 Troubleshooting Supply Chain Problems 00:15:00 Sharing Supply Chain Activities 00:15:00 Sustainable Supply Chain Strategies 00:15:00 Applying Lean Techniques to the Supply Chain 00:15:00 The Future of Supply Chain Management 00:15:00 Supply Chain Management Basics 00:30:00 The Purchasing Cycle 00:45:00 Purchasing Toolkit 01:00:00 Managing Competitive Bids 00:45:00 Improving Efficiency and Accuracy 00:30:00 Analyzing and Reducing Risk in the Supply Chain 00:30:00 Managing Internal Relationships 00:30:00 Tools of the Trade 00:30:00 Module 06 What is Inventory? 00:30:00 Types of Inventory 00:15:00 Key Players 00:30:00 Setting up the Warehouse 00:15:00 What Makes a Good Inventory Management System? 00:15:00 The Warehouse Inventory Cycle 00:15:00 Identifying Demand 00:15:00 The Receiving Process 00:15:00 Validating Inventory 00:15:00 The Put-Away Process 00:15:00 Maintaining Inventory Accuracy 00:30:00 The Outbound Process 00:30:00 Industry Trends 00:15:00 Module 07 Concept of Quality FREE 00:19:00 Key Terms 00:23:00 Categories 00:21:00 Customer Input 00:11:00 Plan Quality 00:08:00 Design of Experiments 00:07:00 Quality Control 00:11:00 Control Charts 00:11:00 Sampling 00:11:00 Six Sigma 00:08:00 The Steps 00:10:00 The 6 Six Sigma Challenges 00:05:00 Module 08 Fundamentals of Warehouse Management 00:30:00 Warehousing: Function, Benefits and Types of Warehousing 00:30:00 Core Functions Of A Warehouse Management System 00:15:00 Challenges Of Warehouse Management 00:30:00 Technology In The Warehouse 00:30:00 Supply Chain Management Concepts 00:15:00 Warehouse Management Technologies to Adopt 00:15:00 Processes In Warehousing 00:30:00 Order Picking In The Warehouse 00:30:00 Managing Warehouse Inventory 00:15:00 Organize the Storage of Inventory in a Warehouse 00:15:00 Inventory Management Techniques 00:30:00 Inventory Control Flow of Processing 01:00:00 Logistics and Supply Chain In A Warehouse 00:30:00 Inventory Classification In The Warehouse 00:15:00 The Role Of Human Resource management In A Warehouse 00:30:00 Warehouse Safety 00:30:00 Warehouse Cost Management 00:15:00 Improve Warehouse Efficiency and Reduce Costs 00:15:00 Mock Exam Mock Exam- Operations and Warehouse Management Diploma 00:30:00 Final Exam Final Exam- Operations and Warehouse Management Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

EQ is a pattern of how people's biases in their thinking leads them to think one choice or thing is better than another, as well as their clarity in differentiating within those biases to exercise clear and sound judgement. Where your thinking and responses lie within your biases spectrum, and your ability in adjusting to the situation you find yourself in, will determine responses equating to poor or strong Emotional Intelligence (EI). This course will enhance and promote the skill set necessary for any working leader or manager, allowing our in-depth emotional intelligence knowledge to be applied into your working environment. From an employer's perspective, this award can be a significant long-term return on investment by further developing your leaders and managers. What Does This Course Offer? Our program offers an EQ-SWOT™ assessment and EI Model in detail, and through activity and discussion we explore how applying and possibly adjusting, you may offer an improved Emotional Intelligence. Our learning experiences are successful because the outcomes are quickly embedded and demonstrate an immediate visible impact on the day-to-day working environment. Our engaging learning inspires employees to want to personally add value to the companies they work for. We also offer our Paradigm EQ-SWOT™ online assessment and report as a frame of reference within the program. This assessment should be completed before attending the program, and will be expanded upon during the program delivery. Course Content The Emotional Intelligence for Today’s Leadership and Management course covers the following topics: What makes EI so important within the workplace Self-Awareness and your EQ Profile The EQ unpacked Unconscious Bias & EI How to develop your EI quotient Accreditation Activity Our accredited tutors deliver training that encourages delegates to confidently and practically apply all they have learnt as soon as they get back into the business. To achieve this award, delegates need to prepare and deliver a 3 minute presentation* on the highlights of their learning and immediate application avenues when back in their working environment. *Participants will be given 30 minutes during the program to prepare for their 3 min presentation at the end of the program. Scheduled Course Dates Unfortunately this course is not currently scheduled as an open course as it is primarily run as an in-house programme. For more information, please contact us. In-House Courses This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is extremely flexible and can be tailored to your specific requirements. If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please contact us.

Learn all about Microsoft identity and Azure security the right way with tons of lab exercises. A course that aims to prepare students for the prestigious SC-300: Microsoft Identity and Access administrator exam. The course adheres to the new curriculum and objectives.

Duration 3 Days 18 CPD hours This course is intended for Senior Consultants (both functional and technical) that aspire to be Solution Architects, or current Solution Architects that are new to the role. The Solution Architect is responsible for the successful design, implementation, deployment and adoption of an overall solution. The Solution Architect ensures that the solution meets the customer?s needs now and in the future. In this course, students will learn about decisions a Solution Architect makes during an implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and more. This course is designed to give you an introduction to the Solution Architect role. Becoming a Solution Architect/Getting to know your customer Define a Solution Architect Role of a Solution Architect on projects Project Methodology Getting to know your customer Group exercise - Getting to know your customer Conceptualizing the design from requirements How to lead the requirement collection effort Using fit gap analysis Pillars of good architecture Blueprinting the solution architecture Group exercise - Design from requirements Project governance and working as a team Solution Architect's role in project governance Techniques for keeping a project on track Scenarios that could cause a project to fail Group exercise - Project governance and working as a team Power Platform Architecture Key Power Platform architecture components Understand how platform design and limits influence solution architectures Updates and feature releases Understand how to communicate how the platform meets customer needs Data Modeling Data model influences Data model strategy Data types Data relationships Group exercise - Data modeling Analytics and artificial intelligence Planning and evaluating requirements Operational reporting Power BI Enterprise BI Pre-built insights and custom AI Power Apps Architecture Discuss options for apps and how to choose where to start Discuss app composition options Using components as part of your app architecture Considerations for including Portals as an app in your architecture Group exercise - Power Apps Architecture topics Application Lifecycle Management (ALM) Microsoft vision and Solution Architect's role in ALM Environment strategies Defning a solution structure for your deliverable Power Automate Architecture Discuss options for automation and custom logic Review considerations for using triggers and common actions Explore using Business Process Flows (BPF) to guide users through business processes Group Exercise - Evaluate scenarios for Power Automate usage Security Modeling Solution Architect's role in security modeling Discovery and learning your client's environment Controlling access to environments and resources Controlling access to CDS Data Group Exercise - Security Modeling Integration Solution Architects role in Integrations What is an integration and why do we need it Platform features that enable integration CDS Event Publishing Scenarios for group discussion Dynamics 365 Applications Architecture Solution Architect's role when deploying Dynamics 365 apps Architecture Considerations for primary apps Group Exercise - App specific working groups evaluate requirements Power Virtual Agents architecture Introduction Chatbot options Chatbot concepts Best practices Integrate chatbots Power Virtual Agents in Microsoft Teams Robotic Process Automation Introduction Power Automate Desktop Recording and editing tasks Running desktop flows Process advisor Testing and Go Live Solution Architect's role with testing and go live Planning for testing Planning for go live

About this Training Course The Oil & Gas E&P industry is evolving from deep sea exploration to renewable sources of energy through windfarms and solar fields offshore. In tandem, OSBs will need to evolve for sustainability and revival from stagnant traditional Supply Base Models. The changing role of OSBs is toward support services for decommissioning projects and LNG Floating Terminals. In addition, the new geographical regions of East and South Africa are coming up at a faster pace. All such operations are dependent upon a complex network of transport and supply in order to deliver the staff, materials, machinery, and crew provisions where and when needed. This 3 full-day course is curated to enhance the skills and competencies of passionate professionals to plan and organise resources, minimise turnaround time for the vessels engaged in support of Offshore E & P operations. Various hands-on exercises can equip the participants to implement viable and feasible approaches for safe and efficient management of OSBs in compliance with continuously evolving international best practices and Oil & Gas standards. This course is specially developed for investors, business owners, senior executives and professionals from the offshore & marine logistics industry, with the following objectives: To provide a firm understanding about the role of an Offshore & Marine Supply Base in support of Oil & Gas E & P fleet operations, in contrast with traditional merchant shipping logistics. To provide an in-depth knowledge about the range and diversity of services being offered by Offshore & Marine Supply Bases ('OSB') in the target regions. To equip with the knowledge and information required for taking investment decisions when venturing in Offshore E & P Sector. To introduce contemporary techniques and tools required to identify target customer segments while developing a new OSB or expanding operations of an existing OSB. To elaborate comparative management methodologies for OSB facilities and services management, based on deployment of ICT solutions so as to deliver value added services to the customers. To learn to identify methodologies for sales and distribution of services to the customers and non-paying users of the OSB. To identify relevant state legislation for licensing & governing an OSB, and enforce through contractual obligations, rights and responsibilities of the parties as clients of an OSB. To develop and implement Business Processes with built-in Performance Evaluation Metrics for achieving competitive advantage over the peers in the OSB segment. To develop and implement integrated OSB's Risk Management framework. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives Upon completion of this course, the participants will be able to: Implement and comply with the QHSSSE regulations and national or Port Controls regime for safe handling of import & export cargo and movements of the vessels. Establish role and responsibilities of the Offshore Supply Base management team. Plan and organise resources so as to minimise turnaround time for the vessels engaged in support of Offshore E & P and Windfarms operations. Plan and organise OSB cranes, vehicles, MHE, spaces and relevant facilities for storage, movement, and custody transfer of various types of solid and liquid cargo, tools, shackles, bulk materials in open yards and ships' gears. Be aware of potential emergency situations and how to respond and coordinate with relevant internal and external agencies. Manage safety of personnel of sub-contractors, stevedores', tenants, and ship crew, when engaged in OSB operations. Differentiate between various ships, technical and functional characteristics, safety requirements and potential hazards of each operation. Build competency in developing and maintaining documentary evidence for traceability for all works executed during the specific period or operation. Develop techniques for performance monitoring and continuous improvements based on lessons learned from each operation at the Base as well as from reports about peers in the similar business. Target Audience This course is intended for: Operations Management personnel from existing OSBs, Ports, Logistics & Warehouses, Offshore Fields, E & P Infrastructure Support services providers. Professionals who are interested in OSB segment of the Offshore & Marine Oil & Gas Industry. Participants who have no prior knowledge about OSB Operations and are new to the Offshore Logistics And highly recommended for: Managers, Engineers, and Professionals assigned to lead new initiatives in Logistics Management of Offshore & Marine Segments of Oil & Gas Industry. Course Level Intermediate Trainer Principal Management Consultant Chartered Valuer and Appraiser (CVA) FACICA | FAMTAC | FAIADR | M.S.I.D | Member, AIEN LL.M. (IP Law), M. Sc. (Maritime Studies), M. Tech (Knowledge Engineering), MBA, First Class CoC (MCA, UK), B. E. (Elect) Your expert course leader during the last 47 year period, has worked and consulted in the industry verticals encompassing: Technology, Oil & Gas Exploration & Production, Petrochemical Process Plants and Power Plant Construction Projects, Logistics & Warehousing, Marine, Offshore, Oil & Gas Pipelines, Infrastructure Development Projects (Ports, Offshore Supply Bases, Oil & Gas Terminals and Airports etc), EPCIC Contracts, and Shipyards, in South East Asia, Africa, Middle East, Americas and Europe. He serves as the Principal Management Consultant with a management consultancy in Hong Kong and Singapore, specialising in the fields of corporate management consultancy, international contracts reviews and alternative dispute resolutions services. He undertakes special assignments for conducting audits and valuation of intangible properties involving proprietary processes for licensed production, and licensing of intellectual property rights (IP Rights) in patents, trademarks, and industrial designs. He is frequently engaged for assignments like due diligence, acquisitions, mergers, resolving various operational issues, technology transfer and agency services contracts reviews, cost controls, and enhancement of Supply Chain Management. He has been conferred the credentials of Chartered Valuer & Appraiser (CVA) by SAC and IVAS, in accordance with the international valuation standards setting body IVSC. His consulting experience includes Charterparty Management, Business Process Re-engineering, Diversifications, Corporate Development, Marketing, Complex Project Management, Feasibility Studies, Dispute Resolutions and Market Research. He has successfully assisted Marine and offshore E & P clients in managing contractual disputes arising from various international contracts for upgrading & conversion projects. He continues to be actively engaged in claims reviews, mediation, arbitration, litigation, and expert witness related assignments, arising from international contracts and Charterparty Agreements. He graduated with a Bachelor's degree in Electrical Engineering, MBA in General Management, Master of Technology in Knowledge Engineering, Master of Science in Maritime Studies, and LL.M. (IP Law). He also holds professional qualifications in Business Valuations and Appraisers for CVA, arbitration, law, and marine engineering, including the Chief Engineer's First-Class Certificate of Competency (MCA, UK). He is further qualified and accredited as Certified International Arbitrator, Chartered Arbitrator, Sports arbitrator under CAS Rules, WIPO Neutral, Australian Communications and Media Authority (ACMA) Bargaining Code Arbitrator, Accredited Adjudicator and Accredited Mediator (Malaysia). He is admitted to the international panels of arbitrators and neutrals with WIPO, Geneva; ACICA, AMTAC and ACMA, Australia; BVIAC (British Virgin Islands); JIAC (Jamaica); HKIAC Hong Kong; AIAC, Malaysia; AIADR, Malaysia; KCAB, Seoul, South Korea; ICA, Delhi, India; ICC (Singapore); SISV, Singapore; SCMA, Singapore; SCCA, Saudi Arabia; VIAC Vienna, Austria; Thailand Arbitration Centre (THAC), and Mediator with AIAC Malaysia, CMC, and SIMI Singapore. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD Overview of the key ITIL 4 high-velocity terminology Understand when the transformation to high velocity IT is desirable and feasible Understand the five objectives associated with digital products ? to achieve: Valuable investments ? strategically innovative and effective application of IT Fast development - quick realization and delivery of IT services and IT-related products Resilient operations - highly resilient IT services and IT-related products Co-created value - effective interaction between service provider and consumer Assured conformance - to governance, risk and compliance (GRC) requirements. 2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE Understand how high velocity IT relates to: The four dimensions of service management The ITIL service value system The service value chain The digital product lifecycle 3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT Understand the following concepts: Ethics Safety culture Toyota Kata Lean / Agile / Resilient / Continuous Service-dominant logic Design thinking Complexity thinking Use the principles, models and concepts to contribute to: Help get customers? jobs done Trust and be trusted Commit to performance Deal with uncertainty Improve by being inquisitive 4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments: Portfolio management Relationship management Know how the service provider ensures fast deployment is achieved Know how to use the following practices to contribute to achieving fast deployment: Architecture management Business analysis Deployment management Service validation and testing Software development and management Know how the service provider ensures resilient operations are achieved Know how to use the following practices to contribute to achieving resilient operations: Availability management Capacity and performance management Monitoring and event management Problem management Service continuity management Infrastructure and platform management Know how the service provider ensures co-created value is achieved Know how to use the following practices to contribute to achieving co-created value with the service consumer: Relationship management Service design Service desk Know how the service provider ensures assured conformance is achieved Know how to use the following practices to contribute to achieving assured conformance: Information security management Risk management

DOG BEHAVIOUR At Cheshire Dog Services, emphasis is placed on modification of the dog’s behaviour through non-coercive and non-aversive methods. While basic training is a component of any behaviour modification program, it is likely you require assistance in devising a course of action that will help you and your dog successfully overcome any problems that arise during your dogs’ lifetime. Plenty of the problem behaviours that dogs’ develop can be a result of an owner’s misunderstanding of their dogs’ behaviour and can make matters worse when responding in an inappropriate way. Harsh methods can deteriorate your relationship with your dog and build distrust on both sides so using aggression to cure aggression does not work. Many nuisance behaviours or aggression problems are often very normal dog behaviours, therefore using harsh or aversive tactics to remove these undesirable actions are unwarranted and only delay in “fixing” the problem in the first place. Helping you understand dog psychology can give you the foundation to a happier life together! Glyn has a diploma (merit pass) in Advanced Canine Behaviour from the esteemed British College of Canine Studies. Are you experiencing problems with your dog such as: Jumping up Object guarding or stealing Aggression to other dogs, children & strangers Over guarding of you or your house Fear / nervousness / anxiety Excessive barking Getting into the car Barking at people or cars Behaviour Modification takes into account: Ensuring the Health & physical wellbeing of your dog. (physical health – diet, rest, exercise, medical illness ) & emotional wellbeing. Setting the dog up for Success – Avoiding putting the dog in a situation where he/she is likely to fail. Desensitisation & Counter Conditioning – presenting less threatening versions of the triggering stimulus & pairing it with things the dog enjoys. Positive Reinforcement / Differential reinforcement of Alternative Behaviour – teaching other skills the dog can do instead of the unwanted behaviour. Please contact us with the behaviour problems you are encountering and we’ll review what’s involved to help you. We would normally like to carry out a visit to your home, discuss the issue on full, meet your dog and set out what we need to do to help you. At this stage, we’ll set out costs involved as I’m sure you can understand that some behavioural issues can take longer to resolve than others. We would normally like to carry out at least one follow up visit and will provide you with a written report too. Please contact us for prices (they vary depending on what’s required)