5911 Courses delivered Online

This course bundle is aimed at absolute beginners to IT who want to start a career as an IT Technician or just develop their skills in this area. The course assumes you have no technical knowledge of IT whatsoever. To understand what IT Technicians do and perform it at a technical level, you must first possess an understanding of basic IT literacy as well as certain technologies, which you will be taught through this course. Through this course, you will gain a series of globally recognised certifications from CompTIA and Microsoft, including the CompTIA A+, CompTIA Network+. You will also possess a set of technical skills you can apply to a vast range of IT job roles.

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction How to Create the Life of Your Dreams with This Program 00:11:00 Meet Chris Your Facilitator 00:05:00 Important! How To Get The Most Benefit From This Course 00:06:00 How to Feel Good with the Law of Attraction: “Theory” Module One Learn a Simple Breathing Meditation 00:04:00 Feeling Good Is the Most Important Thing You Can Do for Yourself 00:05:00 Do you want change the condition or do you want to feel better now 00:05:00 The Law of Attraction Explained 00:03:00 Quantum Physics and the Law of Attraction 00:04:00 Love yourself as you are 00:03:00 Three Steps to Creating Your Reality 00:03:00 Feeling Good Unconditionally 00:04:00 The Deep Mind System: “Theory” Module Two The Deep Mind System 00:04:00 Brainwave Patterns 00:05:00 Beliefs in the Subconscious Mind 00:05:00 New Science of Neuroplasticity 00:05:00 The Deep Mind System Explained. 00:06:00 Manifest Your Desires Exercise Manifest Your Desires Explained 00:06:00 Creating Your Personal Power Affirmation Creating Your Personal Power Affirmation Part 1. 00:05:00 Creating Your Personal Power Affirmation Part 2 00:01:00 Creating Your Personal Power Affirmation Part 3 00:02:00 Creating Your Personal Power Affirmation Part 4 00:02:00 Creating Your Personal Power Affirmation Part 5 00:04:00 Changing Your Limiting Beliefs Exercise Momentum: Why we keep repeating patterns of thought or beliefs 00:05:00 Inspired Action 00:02:00 Changing Your Limiting Beliefs part 1 00:07:00 Changing Your Limiting Beliefs Part 2 00:07:00 Changing Your Limiting Beliefs Part 3 00:04:00 Changing Your Limiting Beliefs Explained 00:03:00 Lessons Learned and Wrap Up Lessons Learned and Wrap Up 00:05:00 Final Assessment Assessment - Hypnosis Training 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

A day of Data Governance, support, networking, and answering your questions. Join me for my 1 Day Data Governance Mastermind where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.

Duration 2 Days 12 CPD hours This course is intended for This intermediate course is for Business and Technical Specialist working with the Matching, Linking, and Search services of InfoSphere MDM Virtual module. Overview Understand how Matching and Linking work for both the Virtual Implementations of InfoSphere MDM Understand the MDM configuration project and database tables used by the PME Understand the PME Algorithms (Standardization, Bucketing and Comparison steps) and how to create and customize the algorithms using the workbench Understand how to analyze the Bucketing steps in an algorithm Understand how to generate weights for a given algorithm and how those weights are generated based on a sample database set Understand how to analyze the weights that are generated using the workbench Understand how to deploy the PME configuration for the Virtual implementations of InfoSphere MDM The InfoSphere MDM Virtual Module Algorithms V.11 course prepares students to work with and customize the algorithm configurations deployed to the InfoSphere MDM Probabilistic Matching Engine (PME) for Virtual MDM implementations. PME and Virtual Overview Virtual MDM Overview Terminology (Source, Entity, Member, Attributes) PME and Virtual MDM ( Algorithms, Weights, Comparison Scores, Thresholds) Virtual MDM Linkages and Tasks Virtual MDM Algorithms Standardization Bucketing Comparison Functions Virtual PME Data Model Algorithm configuration tables Member Derived Data Bucketing Data Bucket Analysis Analysis Overview Attribute Completeness Bucket Analysis Weights Weights Overview (Frequency-based weights, Edit Distance weights and Parameterize weights) The weight formula Running weight generation Analyzing weights Bulk Cross Match process Pair Manager Threshold calculations Additional course details: Nexus Humans ZZ880 IBM Virtual Module Algorithms for InfoSphere MDM V11 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ZZ880 IBM Virtual Module Algorithms for InfoSphere MDM V11 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours Overview In writing, it is important to make sure your message is easy to understand, that you have included all the necessary information, and that the points are expressed clearly. In business writing, it is also essential to convey information in a professional and courteous manner using proper formatting. Learn how to perfect your business writing in this one-day workshop. This one-day workshop will help you teach participants how to: Write and proofread your work so it is clear, concise, complete, and correct. Apply these skills in real world situations. Use language that is courteous. Understand the proper format for memos, letters, and emails. Determine whether your writing can be easily understood by your intended audience. Learn how to perfect your business writing in this one-day workshop.While there are many types of business writing, this workshop will provide tools to write effective memos, emails, and letters, as well as briefly touch on reports and proposals. The 4 C?s: Clear, Concise, Complete, and Correct Good writing must be clear, concise, complete, and correct. In this session, learn how to write with these principles in mind. Manners and Courtesy Courtesy is an important part of good business writing. During this session, participants will learn ways to make their writing respectful and polite. Writing Memos Memos are another challenge that many writers face. Participants will look at parts of a memo and complete a fun exercise. Writing Effective E-mails Mostly everyone today uses email to communicate at work and at home. This session will give participants some tips on writing effective emails and managing email. Reports and Proposals Reports and proposals are two important types of business writing. In this session, an overview of the steps involved with writing these pieces is presented. Writing Business Letters This session reviews the steps for writing a business letter, types of letters, and the parts of a business letter. Participants then examine samples of business letters to determine the type and the parts of each letter. Readability Index The readability index determines the difficulty level of a written piece. Participants will apply the index to a sample and to their own work. Proofreading Participants learn about checking the grammar, spelling and punctuation in their written pieces, and then review their pre-assignment. Reviewing Your Writing In this session, participants complete a final review of their piece of writing. Workshop Wrap-Up At the end of the workshop, students will have an opportunity to ask questions and fill out an action plan.

Register on the Italian Cooking today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Italian Cooking course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course? Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Italian Cooking Module 1- The Perfect Soffritto 00:07:00 Module 2- Fresh Tomato Sauce 00:08:00 Module 3- Spaghetti with Fresh Tomato Sauce and Basil 00:04:00 Module 4- Carbonara Spaghetti 00:05:00 Module 5- The Original Pesto Sauce 00:04:00 Module 6- Risotto with Saffron 00:08:00 Module 7- Roasted and Baked Potatoes 00:02:00 Module 8- Meatballs with Cherry Tomato Sauce 00:06:00 Module 9- Milanese Steak 00:06:00 Module 10- Caponata 00:07:00 Module 11- Linguine with Fresh Clams 00:06:00 Module 12- Spaghetti with Seafood and Shellfish 00:09:00 Module 13- Octopus and Potato Salad 00:04:00 Module 14- Baked Whole Fish in Crust Salt 00:05:00 Module 15- Swordfish with Veggies and Tomato Sauce 00:07:00 Module 16- Filet of Fish in Foil with Herbs and Potatoes 00:05:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Have you ever been intrigued by the power behind the most revolutionary software applications? Do you wonder how these applications transform from mere ideas into functional products that ease life's tasks? Dive deep into the world of software development with our comprehensive "Software Development Career Track" bundle of twenty courses! Within this bundle, you'll traverse from the fundamentals of Coding with Scratch to advanced JavaScript Python and even delve into Game Development using Unity 3D. Explore the wonders of Web Design, dive into Data Analytics with SQL, and embrace the intricacies of Kotlin, the Android coding bible. There's no stone left unturned, with courses covering the depths of PHP, the world of AWS SageMaker Canvas, and mastering the essentials of Linux Security. Your software development journey starts here. Unlock the future of software development today! Embark on a journey that transforms your curiosity into skills. Don't just dream, build. Enrol now and shape tomorrow's digital world! Software Development Courses List: Course 1: Coding with Scratch Course 2: C++ Development: The Complete Coding Guide Course 3: Basic HTML 5 Course 4: JavaScript Advanced Training Course 5: Python Advanced Training Course 6: The Complete SQL from Scratch: Bootcamp Course 7: Easy to Advanced Data Structures Course 8: SQL for Data Science, Data Analytics and Data Visualization Course 9: Learn Web Development from Scratch Course 10: Web Design for Beginners: Build Websites in HTML & CSS Course 11: Kotlin Masterclass Programming Course: Android Coding Bible Course 12: jQuery Masterclass Course: JavaScript and AJAX Coding Bible Course 13: Secure Programming of Web Applications - Developers and TPMs Course 14: Developing Game in Unity 3D Course 15: Game Development using Cocos2d-x v3 C++ Course 16: PHP for Beginners 2023 Guide: Develop an ECommerce Store Course 17: PHP for Beginners: PDO Crash Course 2021 Course 18: Machine Learning Model Using AWS SageMaker Canvas Course 19: WordPress Security Mastery Course 20: Linux Security and Hardening Learning Outcomes: Gain a foundational understanding of programming languages like Scratch, C++, HTML5, JavaScript, Python, and Kotlin. Understand the intricacies of web development and design, ranging from basic website development to e-commerce platform creation. Delve into data structures, SQL's utility in data science, analytics, and visualisation. Master game development techniques using Unity 3D and Cocos2d-x v3 C++. Acquire knowledge on machine learning with AWS SageMaker Canvas. Grasp essential security aspects from WordPress protection to Linux hardening. This dynamic Software Development Career Track bundle serves as a ladder, guiding you through the steps of software development. Starting with the foundational elements, you're introduced to Scratch's simplistic yet effective world, gradually escalating to the dynamic languages like C++ and Kotlin. As you advance, delve into the vibrant realm of web development and design, unlocking the potential to craft and curate seamless websites using HTML & CSS, paired with interactive features facilitated by JavaScript and jQuery. Transition from web design to data with courses focusing on SQL's various applications, be it in straightforward data structures or the vast domains of science, analytics, and visualisation. But software development isn't just about creating - it's also about protecting. Hence, our curated content ensures you grasp the nuances of securing digital entities, from WordPress platforms to entire Linux systems. And for those with a passion for animation and virtual worlds, the game development courses promise a thrilling voyage into Unity 3D and Cocos2d-x v3 C++ realms. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring software developers keen on understanding the broader spectrum of the field. Web designers and developers aiming to expand their skill set. Data enthusiasts wanting to harness the power of SQL in analytics. Game developers aspiring to master tools like Unity 3D. IT professionals keen on deepening their knowledge in security and hardening. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path Software Developer Web Developer Data Analyst Game Developer Security Specialist WordPress Developer Linux System Administrator Certificates CPD Certificate Of Completion Digital certificate - Included 20 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

£33 Billion - £42 Billion- annual costs each year of employers because of presenteeism (when individuals attend work but are less productive because of their mental health problems), sickness absence and staff turnover. Around 300,000 workers with a long-term mental health conditions lose their jobs each year. To prevent this colossal loss and for better job security, employers and employees, both parties need to be aware of mental health at work. Along with this comprehensive Workplace Mental Health First Aid and Advocacy Training Diploma, you will get 10 additional premium courses, an original hardcopy certificate, transcript, and a student ID card. What other courses are included in this Workplace Mental Health First Aid and Advocacy Training Course 01: Workplace Mental Health First Aid and Advocacy Training Course 02: Cognitive behavioural therapy Course 03: Biohacking Your Physical and Mental Health Course 04: NLP Practitioner Course 05: Rational Emotive Behaviour Therapy Course 06: Addiction and Mental Health - Dual Diagnosis Course 07: Designated Safeguarding Lead (DSL) Complete Diploma Course 08: Domestic Violence and Abuse Awareness - Level 2 Course 09: Leadership & Management Diploma Course 10: Learning Disability Awareness Course 11: Dialectal Behaviour Therapy (DBT) Support your colleagues and promote healthy protocols at your workplace by becoming a Mental Health advocate. This course will teach you how individuals are mentally affected by work-related issues and the steps you can take to help them. Workplace Mental Health First Aid and Advocacy Training will provide you with the CPD certificate that you'll need to succeed. So enrol now in this Workplace Mental Health First Aid and Advocacy Training! You will receive vital training from industry experts on the consequences of sustained stress, depression, and anxiety experienced on a job. Alongside this, you will be coached on the appropriate ways to engage and assist those with issues. This knowledge will ensure that your workplace adopts a culture of welfare and care, making it a healthier place for all those concerned. It also trains people how to look after their own mental health and wellbeing. The curriculum of Mental Health First Aid Bundle Course 1: Mental Health First Aid Module 01: Introduction to Mental Health Module 02: Overview of Mental Health First Aid Module 03: Childhood and Adolescent Psychiatric Disorders Module 04: Stress and Anxiety Disorders Module 05: Schizophrenia Module 06: Personality Disorders Module 07: Mood Disorders Module 08: Eating & Sleeping Disorders Module 09: Self-Harm and Suicide Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Social Attitudes to Mental Illness Module 12: Legislation and Services Module 13: Approach and React To People in Mental Health Crisis ----------- 10 more additional courses-------------- How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Mental Health First Aid. It is available to all students, of all academic backgrounds. Please note: This Course is not regulated. To get a professional qualification, you can choose any of the following: RQF Mental Health Awareness NVQ Level 3 Mental Health Level 2 Certificate in Mental Health Awareness (RQF) Level 3 Certificate in Understanding Mental Health (RQF) NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace CMI Level 7 Award in Strategic Approaches to Mental Health and Wellbeing Requirements Our Mental Health First Aid is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path This comprehensive Mental Health First Aid is ideal for anyone who wants to fast track their career in relevant sector. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Mental Health First Aid and Advocacy Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that the UK recruitment industry is expected to grow by over 10% in the next five years? That's a massive number of new opportunities for people with the right skills! If you're looking for a dynamic and challenging career where you can make a real difference, then becoming a recruitment consultant could be the perfect fit for you. But where do you start? This comprehensive diploma bundle has everything you need to take your first steps towards a successful career in recruitment. This diploma bundle is designed to give you a well-rounded understanding of the recruitment process. You'll learn the fundamentals of recruitment consultancy, from understanding HR practices and employment law to managing payroll and developing essential people management skills. We'll also show you how to leverage the latest recruitment tools and techniques to find the best candidates for your clients. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Recruitment Consultant Course 02: HR Management Course Course 03: Payroll Administrator Training Course 04: People Management Skills Level 3 Course 05: UK Employment Law Enrol in our Recruitment Consultant Diploma bundle to advance your career and establish yourself as a major force in the hiring sector. Learning Outcomes of Recruitment Consultant Diploma Understand core recruitment principles and effective hiring techniques. Gain comprehensive knowledge of human resource management practices. Master payroll administration and related financial processes. Develop advanced people management and team leadership skills. Learn essential aspects of UK employment law and regulations. Build confidence in handling complex recruitment and HR scenarios. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Recruitment Consultant Get a free student ID card with Recruitment Consultant Training program (£10 postal charge will be applicable for international delivery) The Recruitment Consultant is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Recruitment Consultant course materials The Recruitment Consultant comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Course 01: Recruitment Consultant Module 01: Basics Of Recruitment Module 02: History And Development Of The Recruitment Industry Module 03:The Worldwide Employment Industry Module 04: The UK Recruitment Industry Statistics Module 05: The UK Recruitment Legislations Guide Module 06: How To Become A Successful Recruitment Consultant Module 07: Overview Of The Recruitment Cycle Module 08: Candidate Management Module 09: Client Acquisition Module 10: Recruitment Strategy Module 11: Candidate Attraction Module 12: Developing A Business Strategy And Key Performance Indicators Module 13: How To Successfully Run A Recruiting Service Course 02: HR Management Course Module 01: Introduction To Human Resources Module 02: Employee Recruitment And Selection Procedure Module 03: Employee Training And Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation And Counselling Module 07: Ensuring Health And Safety At The Workplace Module 08: Employee Termination Module 09: Employer Records And Statistics Module 10: Essential UK Employment Law Course 03: Payroll Administrator Training Module 01: Payroll System In The UK Module 02: Payroll Basics Module 03: Company Settings Module 04: Legislation Settings Module 05: Pension Scheme Basics Module 06: Pay Elements Module 07: The Processing Date Module 08: Adding Existing Employees Module 09: Adding New Employees Module 10: Payroll Processing Basics =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring recruiters HR professionals Payroll administrators Team leaders Career changers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Recruiter Talent Scout Headhunter HR Manager Consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Professional Customer Service Skills Training Are you ready to take your customer service skills to the next level? Our comprehensive 'Professional Customer Service Skills Training' course is designed to empower you with the knowledge and techniques to excel in customer care. Our Professional Customer Service Skills Training course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Training course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. We'll take you through four actionable steps to develop excellent customer service, from analysis to implementation, ensuring your skills are adequate. Focusing on the customer is at the core of our online professional Customer Service Skills Training course. You'll learn guidelines for making positive impressions, effective listening techniques, and follow-up methods to build lasting relationships. Handling complaints with finesse is another key aspect of this course. Discover why customers don't complain and learn the five forbidden phrases to avoid. At the end of the Professional Customer Service Skills Training course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional. Enrol in our 'Professional Customer Service Skills Training' course today and unleash your full potential in the world of customer care! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:07:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00