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Whether you are a professional, an employee in a company or hard working student or business owner this course is designed for all those who wish to develop their skills and abilities using Microsoft Outlook 365. This online course will allow you to learn advanced Microsoft Outlook techniques, which will gear you to a good fresh start. It will also help you will experience the design to provide you documents and emails to look exactly like they would when printed. In this course you will learn the necessary skills, knowledge and information of Microsoft Outlook 365. Course Highlights Accredited Microsoft Outlook 365 for Beginners is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Microsoft Outlook 365 for Beginners into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 10 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Microsoft Outlook 365 for Beginners Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Microsoft Outlook 365 for Beginners is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Microsoft Outlook 365 for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Please Note: For practice purpose, you should have an account with Microsoft Office 365. You can either buy or use free trial version account from Microsoft. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Module One - Getting Started 01:00:00 Module Two - Welcome to Office 365 Web Apps 01:00:00 Module Three - Working with Your Inbox (I) 01:00:00 Module Four - Working with Your Inbox (II) 01:00:00 Module Five - Creating a New E-Mail 01:00:00 Module Six - Managing E-Mail Messages 01:00:00 Module Seven - Using Outlook's Organizational Tools 01:00:00 Module Eight - Outlook Options 01:00:00 Module Nine - An Introduction to the Calendar 01:00:00 Module Ten - An Introduction to Contacts 01:00:00 Module Eleven - An Introduction to Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Accredited Microsoft Outlook 365 for Beginners 00:00:00 Mock Exam Mock Exam- Accredited Microsoft Outlook 365 for Beginners 00:20:00 Final Exam Final Exam- Accredited Microsoft Outlook 365 for Beginners 00:20:00

Do you know the basics of Microsoft Word and want to improve your skill? Do you want to increase your current knowledge of Microsoft Word and want to take advantage of the more advanced features? Then this course is designed for you. The course will help you know the complex and advanced features of Microsoft Word. Course Description: Our Microsoft Word 2013 course is perfect for the people who have a basic working knowledge of Microsoft Word. The course focuses the advanced features and functionalities of Microsoft Word 2013 like the customization options in the Word Options dialogue box, he auto text, Quick Parts, and Building Blocks, etc. By the end of the course, you will be an expert user of Microsoft Word 2013. Course Highlights Accredited Microsoft Word Intermediate Level is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Microsoft Word Intermediate Level into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 17 hours, 10 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Microsoft Word Intermediate Level Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Microsoft Word Intermediate Level is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Microsoft Word Intermediate Level is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - Customizing Word 01:30:00 Module Three - Working with Reusable Content 01:30:00 Module Four - Working with Templates 01:30:00 Module Five - Working with Sections and Linked Content 01:30:00 Module Six - Managing Versions and Tracking Documents 01:30:00 Module Seven - Using Cross References 01:30:00 Module Eight - Creating Mail Merges and Labels 01:30:00 Module Nine - Working with Master Documents 01:30:00 Module Ten - Working with Macros 01:30:00 Module Eight - Creating Mail Merges and Labels 01:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities-Accredited Microsoft Word Intermediate Level - IAO & CPD certified 00:00:00 Mock Exam Mock Exam- Accredited Microsoft Word Intermediate Level - IAO & CPD certified 00:20:00 Final Exam Final Exam- Accredited Microsoft Word Intermediate Level - IAO & CPD certified 00:20:00

Strike a deal now with new knowledge of business writing The art of business writing is one that eludes many. This is one of the main reasons for people not getting promoted, because they are unable to communicate in the required manner with either the clients or colleagues. You don't have to worry about this problem though, because Business Proposal Writing Diploma course will help you cut through the competition like a hot knife cutting through butter. This diploma level course will help you both in business management and business administration as you will be learning to communicate across all different platforms. You will start by understanding the importance of business writing in the modern economic structure and how nobody can escape these challenges. Following that you will be introduced to many different writing basics like spelling, sentences and paragraphs. You will then learn to write agendas, e-mails, letters, proposals, reports and other types of documents all across a business sector. Finally, you will explore how to proofread documents and publish them in the correct manner. So if you want to take the next step to succeed professionally, learn how business writing works. Course Highlights Business Proposal Writing Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business Proposal Writing Diploma into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Business Proposal Writing Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business Proposal Writing Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Business Proposal Writing Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business Proposal Writing Diploma Module One - Getting Started 01:00:00 Module Two - Understanding Proposals 01:00:00 Module Three - Beginning the Proposal Writing Process 00:30:00 Module Four - Preparing An Outline 01:00:00 Module Five - Finding Facts 01:00:00 Module Six - Writing Skills (I) 01:00:00 Module Seven - Writing Skills (II) 00:30:00 Module Eight - Writing the Proposal 01:00:00 Module Nine - Checking for Readability 01:00:00 Module Ten - Proofreading and Editing 00:30:00 Module Eleven - Adding the Final Touches 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Business Proposal Writing Diploma- Activities 00:00:00 Mock Exam Mock Exam- Business Proposal Writing Diploma 00:20:00 Final Exam Final Exam- Business Proposal Writing Diploma 00:20:00

Do you need to access office data from your home? Do you want to upgrade your skill of Microsoft SharePoint Essential 365? The course will help you to gain complete knowledge of Microsoft Share Point 365. SharePoint Online is a cloud-based service that helps the organisation and companies to share data, internal sites, and documents and to collaborate with colleagues, partners, and customers from anywhere- at the office, at home, or from a mobile device. Microsoft Share Point is the Office 365 answer to collaboration. In Microsoft SharePoint 365 Essentials course, you will learn the necessary information, features and functions of Microsoft SharePoint. The course will teach you how to sign on to the Microsoft Office 365 portal, where to sign into Team Site and the Office 365 web apps, how to look at the Team Site and how to navigate around and view the SharePoint Site or where to store the Share Point content. The course will also teach the basics of Microsoft Outlook. By the end of the course, you will be able to contact with customers virtually and can access necessary information from anywhere. Course Highlights Microsoft SharePoint 365 Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Microsoft SharePoint 365 Skills Training into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Microsoft SharePoint 365 Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Microsoft SharePoint 365 Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Microsoft SharePoint 365 Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Please Note: For practice purpose, you should have an account with Microsoft Office 365. You can either buy or use free trial version account from Microsoft. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - Basic SharePoint Concepts 01:00:00 Module Three - Working with My Site 01:00:00 Module Four - Working with SharePoint Content 01:00:00 Module Five - Working with Libraries 01:00:00 Module Six - Working with Lists 01:00:00 Module Seven - Working with Other Types of Lists 01:00:00 Module Eight - Working with Calendars 01:00:00 Module Nine - Working with Sites and Pages 01:00:00 Module Ten - Working with Views 01:00:00 Module Eleven - Using Workflows 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft SharePoint 365 Essentials 00:00:00 Mock Exam Mock Exam- Microsoft SharePoint 365 Essentials 00:20:00 Final Exam Final Exam- Microsoft SharePoint 365 Essentials 00:20:00

Diploma in Telephone Etiquette for Customer Service Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field? Do you want to know the manners and etiquettes of telephone communication? Do you need to learn the proper behaviors of a phone conversation? This course is designed for the learners who want to know the details about telephone manner or etiquette. Course Description: The course covers professional telephone techniques and calls handling etiquette, with an emphasis on customer service. If you or your staffs have to deal with clients either face to face or over the telephone, then this course will help you to develop a customer caring attitude to delivering service appropriately and consistently. The course teaches the methods and techniques to increase your etiquette so that you can handle customers accurately. You will learn the basics of phrasing and listening skills and will be confident enough to apply the knowledge in your real life. By the end of the course, you will be an expert in telephone etiquettes and can talk with the clients professionally. Course Highlights Accredited Diploma in Customer Service: Telephone Etiquette is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Customer Service: Telephone Etiquette into 12 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Customer Service: Telephone Etiquette Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Customer Service: Telephone Etiquette is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Customer Service: Telephone Etiquette is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00

Do you want to save lives by applying emergency acupressure therapy to epileptic and psychiatric patients? You will be glad to know that, this Acupressure for Psychiatric Disorders & Epileptic Conditions course will teach you how to perform acupressure therapy for both common and critical health conditions. The course will introduce you to the 13 crucial acupressure points and the technique to perform therapy for patients suffering from epilepsy and mental trauma. This unorthodox therapy will complement the patient's orthodox treatment and provide him with relief during an emergency condition. The course will also teach you how to quickly activate the nervous system of a patient when he or she is fainting, collapsing or having a stroke.  This acupressure program is ideal for you if you have a friend or family member who is suffering from a critical psychological disorder or epileptic problem. It is the perfect online course if you wish to improve the health and wellbeing of you and your loved ones or become a fully qualified acupressure therapist. The course will also provide certification upon completion. What you'll learn Learn how to get quick relief from stress, pain and anxiety Understand how our body clock works and how to heal several body organs Learn how acupressure helps to promote relaxation and boost energy levels Explore the benefits of acupressure therapy Learn how to cure someone who is suffering from common health problems Master the skill of acupressure to help people in critical conditions Get full access to our course manual, video lessons and brilliantly illustrated treatment charts Get an internationally recognised qualification in acupressure Requirements No previous experience in Acupressure is necessary as full training will be provided. All you will need is a device on which you can access the course. You should be able to use a PC at beginner level. Can be used for self help IN CONJUNCTION with ORTHODOX MEDICINE or by a trained professional already working with patients suffering with either of these conditions. PLEASE NOTE: THIS TREATMENT DOES NOT OR SHOULD NOT TAKE THE PLACE OF PRESCRIBED MEDICATION - IT IS A COMPLEMENTARY THERAPY THAT MAY PROVIDE RELIEF FROM THESE CONDITIONS IN CONJUNCTION WITH PRESCRIBED MEDICATION. Who this course is for: Can be used by students of ALL LEVELS for SELF HELP - IN CONJUNCTION WITH PRESCRIBED MEDICATION. For health care professionals already working with patients suffering from either of these conditions. For Advanced Acupressure Therapists already holding an International Qualification in this area. Introduction Introduction FREE 00:03:00 What is Acupressure? What is Acupressure? FREE 00:02:00 How to Apply Pressure to Acupressure Points 00:02:00 Self Acupressure 00:01:00 Key Points to Remember 00:01:00 What are Meridians? What are Meridians? 00:01:00 The Role of the Meridians 00:02:00 The Meridian Clock 00:01:00 Key Points to Remember 00:01:00 Essentials Before Getting Started 00:01:00 Treatment Protocol - Psychiatric Disorders & Epileptic Conditions How to Begin and End an Acupressure Treatment 00:01:00 Point 1 00:03:00 Point 2 00:03:00 Point 3 00:03:00 Point 4 00:03:00 Point 5 00:03:00 Point 6 00:03:00 Point 7 00:03:00 Point 8 00:03:00 Point 9 00:03:00 Point 10 00:03:00 Point 11 00:03:00 Point 12 00:03:00 Point 13 00:03:00 Benefits of Acupressure Benefits of Acupressure 1 00:02:00 Benefits of Acupressure 2 00:02:00 Benefits of Acupressure 3 00:02:00 Bonus Material Bonus Material 00:02:00 Additional Materials Resource Files: Acupressure for Psychiatric Disorders & Epileptic Conditions 00:00:00 Acupressure Relieving Stress and Anxiety 01:12:00

Microsoft Office Excel is a great tool used to create and format spreadsheets. Spreadsheets allow you to organise information in rows and tables and analyse it with automatic mathematics. Spreadsheets are also very commonly used to perform various types of calculations. Regardless of whether you are completely new to Excel or upgrading from an older version, this Excel 2007 course will empower you with the knowledge and skills necessary to be a proficient user. We have incorporated years of experience, knowledge and teaching techniques to create an easy-to-use course that can be customised to meet your personal learning needs.  Course Highlights Accredited Diploma in Microsoft Excel 2007 is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Microsoft Excel 2007 into 26 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 22 hours, 30 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Microsoft Excel 2007 Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Microsoft Excel 2007 is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Microsoft Excel 2007 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Microsoft Excel 2007 for Beginners Module One - Getting Started 01:00:00 Module Two - Opening and Closing Excel 01:00:00 Module Three - Your First Worksheet 01:00:00 Module Four - Working with Excel Files 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Printing Excel Data 01:00:00 Module Seven - Building Formulas 01:00:00 Module Eight - Using Excel Functions 01:00:00 Module Nine - Using Time Saving Tools 01:00:00 Module Ten - Formatting your Data 01:00:00 Module Eleven - More Formatting 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel 2007 Advanced Level Module One - Getting Started 00:30:00 Module Two - SmartArt 01:00:00 Module Three - Inserting Objects 01:00:00 Module Four - Creating Charts 01:00:00 Module Five - Creating Pivot Tables 01:00:00 Module Six - Working with Pivot Tables 01:00:00 Module Seven - Creating Pivot Charts 01:00:00 Module Eight - Solving Formula Errors 01:00:00 Module Nine - Using What-If Analysis 01:00:00 Module Ten - Managing Your Data 01:00:00 Module Eleven - Grouping and Outlining Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Accredited Microsoft Excel 2007 for Beginners 00:00:00 Activities-Microsoft Excel 2007 Advanced Level CPD & IAO Accredited- CPD Accredited 00:00:00 Mock Exam Final Exam

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00

Learn to start 'weight loss coaching' business either online or offline with the Diploma in Weight loss Coaching course. You will be amazed to know that the U.S. weight loss market is estimated to be worth $68.2 billion in 2017-a 2.7% gain which is expected to continue in the upcoming years. Because of the high rates of obesity and overweight, people are now searching for weight loss coaching centres. In this course, you will learn the skills that you need to know for running online or offline coaching. Topics covered in the course are types of weight loss clients, types of emotional eaters, common reasons for being 'overweight', and more. Then the course teaches you all about starting your coaching. You will know the various forms of coaching, coaching through Facebook groups, Skype or Google Hangouts coaching, Email coaching, advertising through YouTube and Facebook, finding new clients, and more. Instead of these, you will learn how to write and publish your Kindle books. What Will I Learn? Start 'Weight-Loss Coaching' business either 'online' or 'offline' Design specifically suited marketing plan for their coaching business Create and publish their own Kindle book Locate new coaching clients 'online' Advise their coaching clients on nutrition, exercise, and action plan Coach on Skype, Facebook, via Emails, and so on Create own Facebook and LinkedIn groups Requirements Internet Desire to specialise in 'Weight Loss' Coaching Introduction Introduction: About the course FREE 00:04:00 Introduction: About Your Instructor FREE 00:03:00 Building Your Weight-Loss Coach Persona Key responsibilities of the coach 00:05:00 What's the best 'title' for weight-loss coaching? 00:03:00 Getting clear on your 'mission' and 'vision' 00:03:00 Who is your 'ideal client'? 00:05:00 Create your 'Statement Message' 00:04:00 Do you need additional qualifications? 00:07:00 Developing your coaching plan 00:08:00 Types of Weight-Loss Clients 3 Types of Weight-Loss Clients FREE 00:06:00 How to coach 'female clients' 00:05:00 How to work with male clients 00:05:00 How to work with very busy clients 00:08:00 What Do Your Clients Really Need? The 3 'real' reasons of paying for your sessions 00:03:00 Common reasons for being 'overweight' 00:04:00 3 Types of emotional eaters 00:06:00 Various Forms of Coaching Coaching from your office Vs coaching 'online' 00:04:00 One-to-one coaching Vs Group coaching 00:06:00 Facebook Coaching 00:04:00 Skype or Google Hangouts coaching FREE 00:03:00 Email Coaching 00:05:00 How To Give The Right Information To Your Client How to increase your client's motivation 00:07:00 Measuring your client's stress levels 00:05:00 How to overcome cravings 00:06:00 How to give the right information on dieting & exercising 00:07:00 How To 'Attract' New Clients Do you need a website? 00:05:00 How to find new clients on Facebook 00:06:00 How to become popular on YouTube? 00:04:00 Is it possible to find clients on Twitter? 00:06:00 How to attract new clients on LinkedIn 00:06:00 How to create and publish your own Kindle book within 7 days 00:15:00 How to get known through 'magazines' 00:06:00 'Attracting' clients through 'follow-ups' 00:05:00 How To Find Clients In 7 Days Joint Ventures 00:08:00 Free coaching 00:09:00 Power of referral 00:05:00 Voucher Deals 00:07:00 Webinars 00:12:00 BONUS Section How to start charging more for your services? 00:06:00 7 Powerful coaching questions 00:07:00 When to quit your 9-to-5 job and start coaching full-time? 00:05:00 Promo Video 00:01:00 Mock Exam Final Exam

Improve quality in your products and cut costs Getting the job you want in this job market is not necessarily an easy task. There are plenty of opportunities but you have to stand out from your competition, and getting the right credentials is the first step to that. So why not get the Business and Organisational Development Process: Six Sigma & Lean Process course, as it is one of the best quality credentials out there. First thing you might wonder is what is six sigma, well do not worry because that is the one of the first things to be addressed in this course. In simple terms though, it is a quality improvement method and can practically be applied in almost any industry, whether you work in IT, engineering or project management, this method can help you eliminate errors and cut costs. For those who studied statistics, will grasp the concepts of variance easily but those who haven't need not sweat either because the course takes a comprehensive approach in explaining different terms like Just in time, Jidoka, Kaizen and much more. You will also learn about different improvement concepts and tool in your quest to pursue the highest of quality. Course Highlights Business and Organisational Development Process: Six Sigma & Lean Process is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business and Organisational Development Process: Six Sigma & Lean Process into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Business and Organisational Development Process: Six Sigma & Lean Process Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business and Organisational Development Process: Six Sigma & Lean Process is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Business and Organisational Development Process: Six Sigma & Lean Process is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business and Organisational Development Process: Six Sigma & Lean Process Module One - Getting Started FREE 00:30:00 Module Two - Understanding Lean FREE 01:00:00 Module Three - Liker's Toyota Way 01:00:00 Module Four - The TPS House 01:00:00 Module Five - The Five Principles of Lean Business 01:00:00 Module Six - The First Improvement Concept (Value) 01:00:00 Module Seven - The Second Improvement Concept (Waste) 01:00:00 Module Eight - The Third Improvement Concept (Variation) 01:00:00 Module Nine - The Fourth Improvement Concept (Complexity) 01:00:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 01:00:00 Module Eleven - The Improvement Toolkit 00:30:00 Module Twelve - Wrapping Up 01:30:00 Activities Business and Organisational Development Process: Six Sigma & Lean Process- Activities 00:00:00 Mock Exam Mock Exam- Business and Organisational Development Process: Six Sigma & Lean Process 00:20:00 Final Exam Final Exam- Business and Organisational Development Process: Six Sigma & Lean Process 00:20:00