21455 Courses delivered Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 2 Days 12 CPD hours In this course, you will be introduced to Intuit?s cloud accounting software program, QuickBooks Online (QBO). Using a fictitious company called Luxury Lodging, Inc, students will learn how to navigate the QBO interface. We cover basic accounting, how to set up a new company, how to customize the chart of accounts and products and services list. In addition, students will learn how to give other users, such as accountants access to their data. In the sales center chapter, students will learn how to invoice customers and stay on top of accounts receivable balances. In the vendor center chapter, students will learn how to enter bills and expenses from vendors as well as stay on top of the accounts payable balances. The final chapter in the textbook is a final project that encompasses the key topics covered in this course. Course Outline Chapter 1 :Introduction Chapter 2 :An Overview of QBO & Navigation Basics Chapter 3 : Accounting Basics Chapter 4 : Setting up A New Company File Chapter 5 : Managing the Chart of Accounts List Chapter 6 : Managing the Products and Services (Items) List Chapter 7 : Adding and Managing Users Chapter 8 : The Sales Center Chapter 9 : The Vendor Center Chapter 10 : 1099 Tracking and Reporting Chapter 11 : Managing Bank and Credit Card Accounts Chapter 12 : Creating Financial Statement Reports Chapter 13 : Entering Historical Data and Opening Balances Chapter 14 : Putting It All Together Additional course details: Nexus Humans Get Started with QuickBooks Online 2021-2022 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Get Started with QuickBooks Online 2021-2022 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Administrator Developer System Integrator Systems Administrator Overview Install WebLogic Server 12c Deploy applications to WebLogic Server Deploy share libraries and application that use them to WebLogic Server Backup and restore a WebLogic Server domain Create a WebLogic Server domain Configure and monitor WebLogic Server Configure WebLogic Server database resources Create and configure a WebLogic Server cluster Configure WebLogic Server's authentication provider This Oracle WebLogic Server 12c: Administration I training teaches you how to perform the most important Oracle WebLogic Server 12c administrative tasks., and gives an overview of the architecture and concepts of Oracle WebLogic Server 12c. WebLogic Server OverviewInstalling and Patching WebLogic ServerCreating DomainsStarting ServersUsing the Administration ConsoleConfiguring JDBCMonitoring a DomainNode ManagerDeploying ApplicationsShared Java EE LibrariesNetwork Channels and Virtual HostsClusters: Overview, Create, & ConfigClusters: Proxies & SessionsClusters: Communication, Planning & TroubleshootingTransactionsWebLogic Server SecurityBacking Up a Domain and Upgrading WebLogic Server

Training programmes that inform students of corruption, procurement fraud and associated financial crime and money laundering its risk assessment and how to mitigate these risks within an organisation or national perspective.

Understand the Terminology of Modern Project Management with this Handy Guide and Glossary