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Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Counselling Skills course might help you get there! Expand your expertise with high-quality training - study the Counselling Skills course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Counselling Skills online training course. This Advanced Diploma in Counselling Skills Training at QLS Level 6 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! The Counselling Skills course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Counselling Skills course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Counselling Skills training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Counselling Skills Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Counselling Skills course: Module 01: Counselling and Counsellors Module 02: Theories and Models of Counselling (Part 1) Module 03: Theories and Models of Counselling (Part 2) Module 04: Legal, Cultural and Ethical Issues in Professional Counselling Module 05: Forms of Psychotherapy Module 06: Engaging and Assessing the Patients Module 07: Helping the Client in Crisis Module 08: Crisis Intervention Module 09: Low-Intensity CBT Treatment Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Communication Skills and Empathy Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Advanced Diploma in Counselling Skills Training at QLS Level 6 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Career path This course aims to help you get the long-awaited job of your dreams. With the support and proper guidance, you will learn the skills and knowledge that will help sharpen your career at; Psychotherapist Counselor Psychiatrist Mental health counsellor Employment counsellor Counsellor Depending on your profession, you may receive anything between £35000 to £50000 per year in the UK Certificates CPDQS Accredited Certificate Digital certificate - £10 Advanced Diploma in Counselling Skills Training at QLS Level 6 Hard copy certificate - £129 After successfully completing the Advanced Diploma in Counselling Skills Training at QLS Level 6course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 129 GBP inside the UK 139 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Learn how to work with data using Python (the coding language) as a tool. Learn how data is structured and how to manipulate it into a usable, clean form ready for analysis. Work on a small real-life project from conception to solution, in a team or on your own.

About this Training Course This 4 full-day Maintenance and Reliability Masterclass course will provide Maintenance and Reliability personnel with a full explanation of the Award-winning Model of Excellence for maintenance. This is top tier training that has also been designed to equip participants with practical skills to take back to work. The course enables participants to develop a strategy to achieve outstanding maintenance and reliability performance for their own workplace. This course is aligned with SMRP* best practices and the CMRP exam. It provides an opportunity for participants to sit for an examination+ on the final day of the course. Your facilitator for this course is a fully qualified CMRP professional, an approved SMRP Proctor, authorised to conduct CMRP exams and a globally respected maintenance consultant and best practice trainer. +Exam fees are not inclusive in the course fees. *SMRP refers to Society of Maintenance and Reliability Professionals. PetroEdge is not affiliated with SMRP. Training Objectives By the end of this course, participants will be able to: Appreciate the content and underlying principles of our maintenance Model of Excellence o How to develop a strategy for outstanding maintenance and reliability performance o Developing reliability methodologies and programmes to drive performance o Options and tools to improve reliability at equipment level o Leadership skills and improving organisation and human performance o Work with management with an overview of the latest practice in planning scheduling and control Describe how maintenance can become a more strategic and influential function Use the Carcharodon model of excellence and class leading methodologies for improving maintenance and reliability Target Audience This course will benefit: Maintenance managers Reliability professionals Experienced supervisors Planners Project engineers Operations managers Functional specialists Course Level Basic or Foundation Training Methods Course methodology of this training course: Other than world-class visuals and slides, this course will include a high level of interaction between the facilitator and participants and group discussion among the participants themselves. There will be a number of case studies to demonstrate key points and also a minimum of one workshop exercise each day to give participants the chance to apply learning and appreciate key aspects of best practice. Participants will also have the chance to share examples from their own experience, discuss real problems they are facing and develop actions for improvement when they return to work. Examples of the exercises that are used in this course are as follows: Exercise: Understanding the challenges and seeing the opportunities Exercise: Developing a strategy Group Exercise: Selecting maintenance plans Group exercise: Case study failure Group exercise: Planning work Trainer Your expert course leader is an award-winning consultant and trainer with 30 years' experience in maintenance and reliability improvement. He has worked across five continents, in a wide variety of environments from the world's largest oil refinery to a small drinks production line. He has 10 years of maintenance management experience in the process industry, so he brings a very practical approach to training. He moved into consulting with ABB Eutech as their global maintenance specialist where he led maintenance and reliability best practice panels, delivered a wide range of maintenance improvement projects and trained other consultants. He is a fully qualified CMRP professional, an approved SMRP* Proctor, authorised to conduct CMRP exams and a globally respected maintenance consultant and best practice trainer. He founded his consultancy and training business in 2002 to focus on maintenance and reliability improvement. As part of this, he developed a range of maintenance 'models of excellence' with inputs from authors, international lecturers and some of the world's leading consultants and operators. His work has been recognised as being at the leading edge of industry best practice, winning independent awards such as the UK Chemical Industries Association 'Excellence in Engineering' award. He remains close to the industry as a respected specialist helping operating companies to achieve changes in performance. This ongoing field work enables him to continue to refine and extend best practice and the learning from this is continually fed into his training. His unique experience of facilitating two major turnarounds when the Coronavirus escalated into lockdown have given him a unique insight into how events of this type can disrupt maintenance. Moreover, his involvement in developing management processes and leading a Coronavirus response on a major industrial asset means he can talk with direct experience about how to cope and innovate in this global pandemic. He is also the expert course leader for the following courses offered by PetroEdge: Preventive and Predictive Maintenance Effective Plant Turnaround Management POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

PMI's Authorized PMP Prep Course: Virtual In-House Training If you are taking this course, you probably have some professional exposure to the duties of a project manager, or you may be considering embarking on a career in professional project management. Your ability as a project manager to demonstrate best practices in project management-both on the job and through professional certification-is becoming the standard to compete in today's fast-paced and highly technical workplace. In this course, you will apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI)® to successfully manage projects. Project managers who have proven skills and experience can find exciting, high-visibility opportunities in a wide range of fields. This course is specifically designed to provide you with the proven, practical body of project management knowledge and skills that you need to demonstrate project management mastery on the job. Additionally, this course can be a significant part of your preparation for the Project Management Professional (PMP)® Certification Exam. The skills and knowledge you gain in this course will help you avoid making costly mistakes and increase your competitive edge in the project management profession.

24-Hour Flash Sale! Prices Reduced Like Never Before!! 20 in 1 Construction Site Safety Supervisor Training (Fire Safety, RIDDOR, and Worker Safety) Bundle Step onto any construction site, and you'll see the framework of safety shaping every operation. As a prospective Construction Site Safety Supervisor, your role is pivotal. In the UK alone, the construction industry accounts for a significant proportion of workplace accidents, emphasising the need for stringent safety protocols. This comprehensive training bundle discusses the essential safety standards and management skills that could dramatically reduce these statistics. The Construction Site Safety Supervisor Training Bundle provides a robust foundation for fundamental and advanced safety practices specific to the construction industry. This includes everything from the Site Management Safety Training Scheme (SMSTS) to specialised training in Fire Risk Assessment and RIDDOR compliance. Additionally, Electrical Safety, Ladder Safety, and Working at Height courses equip you with the knowledge to tackle common hazards effectively. The curriculum focuses on compliance and proactive safety management, ensuring you can anticipate and mitigate risks before they evolve into incidents. This Construction Site Safety Supervisor Training Bundle Contains 20 of Our Premium Courses for One Discounted Price: Course 01: Site Management Safety Training Scheme (SMSTS) at QLS Level 5 Course 02: Diploma in Construction Safety at QLS Level 5 Course 03: Construction Site Supervisor at QLS Level 3 Course 04: Diploma in Health and Safety at Workplace at QLS Level 4 Course 05: Fire Safety Awareness Course 06: Fire Risk Assessment With Health and Safety Training Course 07: RIDDOR Training Course 08: LOLER Training Course 09: Lone Worker Safety Course 10: Working at Height Course 11: Working in Confined Spaces Course 12: Electrical Safety Course 13: Ladder Safety Course 14: Workplace First Aid Level 4 Course 15: Diploma in Construction Industry Scheme (CIS): QLS Endorsed Course 16: Building Surveying Practise Course 17: Minimum Requirements of Building Design and Construction Course 18: Construction Cost Estimation Course 19: Building Quantity Surveying Course 20: Career Development Plan Fundamentals Embrace the opportunity to become a beacon of safety on construction sites by enroling in this comprehensive Construction Site Safety Supervisor Training Bundle. Secure your place today, and start making a tangible difference in the safety and efficiency of construction operations by enroling now! Learning outcomes of this Construction Site Safety Supervisor Bundle: Master comprehensive site management and safety supervision skills. Implement effective fire safety measures and conduct detailed risk assessments. Navigate the complexities of RIDDOR and ensure thorough incident reporting. Understand and apply the requirements of LOLER in operational contexts. Conduct safety protocols for lone workers and confined space operations. Develop proficiency in construction cost estimation and quantity surveying. Why Prefer this Course? Get a Free QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Site Management Safety Training Scheme (SMSTS) at QLS Level 5 Module 01: Health and Safety at Work Module 02: Site Set-Up Module 03: Construction Design and Management (CDM) Regulations Module 04: Risk Identification, Assessment and Management Module 05: Behavioural Safety Module 06: Management of Occupational Health Module 07: Electricity Module 08: Working at Height Module 09: Scaffolding Module 10: Excavations and Confined Space Module 11: Demolition Course 02: Diploma in Construction Safety at QLS Level 5 Module 01: Managing Health and Safety Module 02: Risk Assessment and Common Risks Module 03: Health and Safety at Work and the Laws Module 04: Reporting Accidents at Work Module 05: General Site Issues Module 06: Working at Height Module 07: Excavation Work and Confined Spaces Module 08: Work Equipments Module 09: Manual and Mechanical Handling Module 10: Chemical and Biological Health Hazards and Control Module 11: Electrical Hazards and Control Module 12: Fire Hazards and Control Course 03: Construction Site Supervisor at QLS Level 3 Module 01: Introduction To Construction Management Module 02: Preliminary Site Investigation & Site Organisation Module 03: Construction Site Layout Planning And Temporary Facilities Management Module 04: Site Management Module 05: Health And Safety In Construction Management Module 06: Cost Management =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Future safety supervisors. Construction site managers. Safety compliance officers. Project managers. Construction engineers. Health and safety consultants. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Construction Site Supervisor: £25,000 - £45,000 Health and Safety Manager (Construction): £40,000 - £70,000 Construction Project Manager: £40,000 - £70,000 Safety Officer: £25,000 - £45,000 Fire Safety Officer: £30,000 - £50,000 Site Manager: £35,000 - £60,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Site Management Safety Training Scheme (SMSTS) at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

***24 Hour Limited Time Flash Sale*** Office Administration and Performance Management - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Office Administration and Performance Management Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Office Administration and Performance Management bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Office Administration and Performance Management Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Office Administration and Performance Management Career Bundle: Course 01: Office Administration Course 02: Admin, Secretarial & PA Course 03: Performance Management Course 04: Team Management Advanced Training Course 05: Meeting Management Online Course 06: Minute Taking Masterclass Course 07: Quality Management Course 08: Corporate Leadership Training Course 09: HR - Human Resource Administrator Training Course 10: Workplace Productivity Training Course 11: Key Performance Indicators Professional Course 12: Business Etiquette & Professionalism Course 13: Information Management for Beginners Course 14: Document Control and Management Course 15: Email Writing Training Course 16: Public Speaking Course Course 17: UK Employment Law Course 18: Equality, Diversity, and Discrimination Course 19: Cross-Cultural Awareness Course Course 20: Coaching & Mentoring Diploma Course 21: Critical Thinking & Problem Solving Course 22: Corporate Risk And Crisis Management Course 23: Facilities Management Course 24: Touch Typing Training Course 25: Presentation Skills With Office Administration and Performance Management, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Office Administration and Performance Management today and take the first step towards achieving your goals and dreams. Why buy this Office Administration and Performance Management? Free CPD Accredited Certificate upon completion of Office Administration and Performance Management Get a free student ID card with Office Administration and Performance Management Lifetime access to the Office Administration and Performance Management course materials Get instant access to this Office Administration and Performance Management course Learn Office Administration and Performance Management from anywhere in the world 24/7 tutor support with the Office Administration and Performance Management course. Start your learning journey straightaway with our Office Administration and Performance Management Training! Office Administration and Performance Management premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Office Administration and Performance Management is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Office Administration and Performance Management course. After passing the Office Administration and Performance Management exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office Administration and Performance Management course is ideal for: Students seeking mastery in Office Administration and Performance Management Professionals seeking to enhance Office Administration and Performance Management skills Individuals looking for a Office Administration and Performance Management-related career. Anyone passionate about Office Administration and Performance Management Requirements This Office Administration and Performance Management doesn't require prior experience and is suitable for diverse learners. Career path This Office Administration and Performance Management bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Linux engineer certification training course description LPIC-2 is the second certification in LPI's multi level professional certification program. This course teaches the skills necessary to pass the LPI 201 exam; the first of two LPIC-2 exams. Specifically, the course covers the administration of Linux systems in small to medium sized mixed networks. What will you learn Perform advanced administration tasks. Perform advanced file system administration. Linux engineer certification training course details Who will benefit: Linux administrators. Prerequisites: Linux system administration (LPIC-1) Duration 5 days Linux engineer certification fundamentals training course contents Part I The LPI 201 Exam Starting a System The Linux Boot Process, Firmware Startup, BIOS Startup, UEFI Startup, Linux Bootloaders, GRUB Legacy, GRUB 2, Alternative Bootloaders, Secure Bootloaders, Process Initialization, SysV Method, systemd Method, Upstart Method, System Recovery, Kernel Failures, Root Drive Failure. Maintaining the System Fluid Messaging, Static Messaging, System backups, Backup Strategies, Performing Backups, Installing Programs from Source, Obtaining and unpacking Installation Files, Compiling Programs, Resource Usage: Managing, measuring, predicting and troubleshooting. Mastering the Kernel What Is the Kernel? Kernel Features, Parts of the Kernel, Kernel Versions, Obtaining Source Code, Creating the Configuration File, Compiling and Installing the Kernel, Compiling and Installing Modules, Creating an Initial RAM Disk, Booting the New Kernel, Creating a Kernel Package, Maintaining the Kernel, Working with Module Files, Module Commands, Working with Hardware, Automatically Detecting Hardware, Troubleshooting the Kernel. Managing the Filesystem The Linux Filesystem, Filesystem Structures, Filesystem Types, Making Filesystems, Attaching Filesystems, Memory-Based Linux Filesystems, the Btrfs Filesystem, Btrfs Subvolumes, Btrfs Snapshots, Optical Filesystems, Swap Filesystems, Network-Based Filesystems, Auto-Mounting, Encrypted Filesystems, Maintaining Linux Filesystems, Adjusting a Filesystem, Checking and Repairing a Filesystem, SMART. Administering Advanced Storage Devices Configuring RAID, Implementing RAID on Linux, Managing a RAID Array, Adjusting Storage Devices, Looking at Drive Interface Concepts, Testing and Tuning Drives, Implementing iSCSI, Managing Logical Volumes, LVM, Creating Logical Volumes, Supporting Logical Volumes, Understanding the Device Mapper. Navigating Network Services Networking Basics, The Physical Layer, The Network Layer, The Transport Layer, The Application Layer, Configuring Network Features, Network Configuration Files, Graphical Tools, Command-Line Tools, Basic Network Troubleshooting, Checking the Log Files, the ARP Cache, Sending Test Packets, Testing Network Routes, Testing Client/Server Connectivity, Finding Host Information, Network Security, Advanced Network Troubleshooting, Viewing Open Network Connections, Viewing Network Statistics, Scanning the Network, Capturing Network Traffic.

This Certificate in Land Surveying at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Land Surveying at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Land Surveying at QLS Level 3 course. Due to Land Surveying at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Land Surveying at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Land Surveying at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Land Surveying at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Land Surveying at QLS Level 3 course. This Land Surveying at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Land Surveying at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 01: Introduction Module 02: Basics Module 03: Land Surveying Instrumentation Module 04: Land Surveying Methods and Techniques Module 05: Topographic Surveying and Mapping Module 06: Boundary Surveying Module 07: Surveying Health and Safety Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Land Surveying at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Land Surveying at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Land Surveying at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Land Surveying at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

About this Training Course Whether you are maintaining an oil rig or processing plant, good quality maintenance is critical to delivering a safe reliable product to your customers. Whatever your level of maintenance experience, this course will equip you with the valuable skills and understanding that will enhance your maintenance career. Too often the maintenance department is seen as the cause of why assets are unavailable, in poor condition yet are costing too much to maintain. By comparison, pace setting companies see maintenance as adding value to their assets and employ an integrated, holistic approach to their maintenance activities. This course will help you move towards that pace setting performance. This course is based on an integrated maintenance model that has been used by leading companies and consultants with success and recognised as best practice. Participants will learn the total impact that maintenance can have on a business, identify key elements (and value) of effective maintenance for their own plants to not only reduce costs but also improve performance. The critical types of maintenance will be covered from day-to-day activities to shutdowns and reliability improvement. The course will break down traditional functional boundaries and encourage a holistic approach to maintenance. With an organisation's maintenance process only as good as its weakest link, this course will guide participants through all the key steps of a maintenance process and its supply chain. Participants will understand what is considered a good standard for each step in the maintenance process, how to identify the weakest links and subsequently how they can accelerate their performance improvement. Participants will have the option of gaining a Bronze Level qualification from the Academy of Turnarounds Operations of Maintenance. For those who obtain a pass, they will receive a Pass certificate and for those who achieve the top quartile score, they will receive a Distinction level pass. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives By the end of the course, participants will be able to: Explain the challenges and objectives facing maintenance organisations today Demonstrate the importance of work order systems and use techniques for time estimations and priority assignments Prepare a preventive maintenance program Apply project management techniques to effectively manage major maintenance activities and shut downs Use capital budgeting techniques to evaluate maintenance capital expenditures Demonstrate understanding of how to maintain the optimal stock levels of spare parts to ensure operational continuity Prepare the right Key Performance Indicators (KPIs) to evaluate and improve performance in maintenance Target Audience This course is not just for maintenance professionals. Maintenance teams cannot perform without effective integration with operations and supply chain functions. Availability losses are often caused by operations or design issues and pace setting companies have generated significant benefits by integrating operation and maintenance strategies and working more collaboratively. This course will help all members of the operations and maintenance teams and their supply chain better understand their respective roles in ensuring that maintenance is benefitting and not inhibiting their business. Course Level Basic or Foundation Trainer Your expert course leader is a highly experienced facilitator in maintenance improvement, change management, continuous improvement and capability development as a management coach and trainer. He has a strong focus on people with an emphasis on developing people and the practicalities of improving maintenance performance rather than just the theory. He has worked internationally across Europe, America, the Middle East and Africa with extensive experience in Oil and Gas, the Chemicals sector and manufacturing as well as working with clients in Steel and Power Generation. As a result, he can bring best practice from a wide variety of sources. He spent the first fifteen years of his career as a specialist trainer working for companies such as Lloyds British Training Services and Rolls Royce. He then went on to work as a Principal consultant for ABB consulting for 15 years. During this time, he refined some of the established improvement tools including how and when to apply them for maximum impact whilst still continuing to develop and deliver training in support of this. Recent work has included improvements to the Work Order to Work Execution processes of Engineering departments and focused on Reliability, Planning and Scheduling. This ongoing field experience has helped him test and refine specialist training in a number of areas. He has been able to use his own experience to contribute with other maintenance specialists to the Carcharodon models of excellence. Its methodologies are recognised as 'Best of the Best' standards providing the inspiration for two books, projects that have won awards such as the prodigious UK Chemical Industries annual Excellence in Engineering award and form the basis of this training. He was recently awarded a national award as coach of the year. He uses the same skills to ensure that he does not just preach maintenance best practice, he discusses it, explains it and ensures that delegates have a much more personal and flexible experience. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.