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Highlights of the Course Course Type: Online Learning Duration: 360 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about HR and payroll management Understand the core competencies and principles of HR and payroll management Explore the various areas of HR and payroll management Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert human resources manager HR and Payroll Management Training Bundle Online Are you interested to begin your HR and payroll management career or want to gain more advanced skills in HR and payroll management? Then this human resources manager course will help you get one step closer to your professional aspirations and develop your skills and knowledge in HR and payroll management for a rewarding career. This Bundle Package Includes: The skills and knowledge that you will gain through studying the following courses will teach you the theory of effective HR and payroll management practice and equip you with the essential skills, confidence and competence to assist you in the HR and payroll management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in HR and payroll management. HR Management Masterclass Recruitment Consultant Masterclass Payroll Training Recruitment, Selection and Onboarding Organisation structure , Bands and Grades Structures Designing a Performance Management System How to Manage Conflict in Teams Master In Time and Workload Management Problem Solving and Decision Making Supervisor Delegation Skills For Supervisors Gain HR and payroll management skills and credentials that employers value. This bundle course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards to your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Master the skills you need to propel your career forward in HR and payroll management. Equip yourself with the essential knowledge and skillset that make you a confident human resources manager and take your career to the next level. This comprehensive bundle course is designed to help you reach your professional goals. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for HR and payroll management professionals who are aspiring to specialise in HR and payroll management. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Who is this Course for? This comprehensive HR and payroll management training course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this HR and payroll management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This HR and payroll management training course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This HR and payroll management training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This HR and payroll management training course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum HR Management Masterclass Recruitment Consultant Masterclass Payroll Training Recruitment, Selection and Onboarding Organisation structure , Bands and Grades Structures Designing a Performance Management System How to Manage Conflict in Teams Master In Time and Workload Management Problem Solving and Decision Making Supervisor Delegation Skills For Supervisors Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Step into the exhilarating realm of 'Sports Management: Navigating the Business of Sports'. This course unveils the intricate dynamics underpinning the business facet of sports, right from understanding its basics to delving deep into strategic planning, financial analyses, and leadership nuances. With a robust curriculum spanning over 14 comprehensive modules, learners will uncover the mysteries of sports marketing, delve into the nuances of event promotions, and master the art of data analytics tailored for the sporting world. As sports transcend global boundaries, knowing how to adeptly manage and promote them can unlock new horizons. This course is your gateway to mastering that craft. Learning Outcomes Understand the foundational principles of sports management and its various facets. Analyse sports finance strategies and the underlying organisational structures. Develop strategies for effective leadership, conflict resolution, and performance assessment in sports settings. Master the principles of business administration tailored for sports, including event promotion and sponsorships. Harness the power of data analytics for informed decision-making in the sporting realm. Why buy this Sports Management: Navigating the Business of Sports? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sports Management: Navigating the Business of Sports there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Sports Management: Navigating the Business of Sports course for? Aspiring sports managers seeking a comprehensive understanding of the field. Individuals aiming to transition into sports administration and marketing roles. Coaches or trainers wanting to augment their managerial capabilities. Sports enthusiasts eager to turn their passion into a viable career. Entrepreneurs looking to venture into sports-related businesses. Prerequisites This Sports Management: Navigating the Business of Sports does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Sports Management: Navigating the Business of Sports was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Sports Marketing Manager: £35,000 - £50,000 Sporting Event Coordinator: £28,000 - £42,000 Sports Data Analyst: £30,000 - £48,000 Sports Finance Analyst: £40,000 - £58,000 Sports Sponsorship Executive: £32,000 - £47,000 Sports Injury Manager: £27,000 - £40,000 Course Curriculum Module 01: What is Sports Management What is Sports Management 00:09:00 Module 02: Aspects of Sports Management Aspects of Sports Management 00:15:00 Module 03: Professional Sports and Global Circuits Professional Sports and Global Circuits 00:09:00 Module 04: Strategic Management in Sports Strategic Management in Sports 00:09:00 Module 05: The Sports Organisational Structure The Sports Organisational Structure 00:10:00 Module 06: Sports Finance Strategy and Analysis Sports Finance Strategy and Analysis 00:08:00 Module 07: Leadership and Management in Sport Leadership and Management in Sport 00:12:00 Module 08: Business Administration and Sports Marketing Business Administration and Sports Marketing 00:05:00 Module 09: Conflict Management Strategies Conflict Management Strategies 00:06:00 Module 10: Performance Management in Sports Performance Management in Sports 00:09:00 Module 11: Using Data Analytics in Sports Using Data Analytics in Sports 00:09:00 Module 12: Sporting Event Planning and Promotion Sporting Event Planning and Promotion 00:12:00 Module 13: Sports Sponsorships and Its Types Sports Sponsorships and Its Types 00:12:00 Module 14: Sports Injuries and Management Sports Injuries and Management 00:12:00

Start your career as an IT Support Technician and earn up to £34,000 per month. Are you looking to get a job in the rewarding field of IT? Do you want to earn a lot of money monthly by spending less? Our IT Support Job Ready Program is here to make that possible! It is your ultimate gateway to learning IT skills and launching a successful career in this ever-evolving industry. With our comprehensive career bundle, we don't just educate you; we guide you every step of the way until you land that dream job. This exclusive IT Support Job Ready program includes an expertly made collection of courses, each designed to build your expertise from the ground up. Our mission is simple - to be your trusted partner every step of the way, from Training to Employment. In addition to teaching you the technical skills you need, we will also provide you with career mentoring and support. We will help you build your resume, prepare for interviews, and land your dream job. We also have partnerships with many companies that are hiring IT professionals, so we can help you get the job you want. If you are not happy with our service, we also offer a 100% money-back guarantee. With us, you have nothing to risk and everything to gain. So what are you waiting for? Enrol in our IT Support Job Ready Program today and start your journey to becoming a successful IT professional! If you have any questions, you can contact us. We will be happy to provide you with all the information you need. Who Choose Us? So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our IT Support Technician Job Ready Program: Personalised Guidance: Our experienced mentors will provide one-on-one counselling sessions tailored to your specific needs. Whether you're a beginner or have some experience, we will guide you towards honing your skills and developing a strong foundation in Business Analysis. One-On-One Consultation Sessions with Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the IT Support field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking IT Support Technicians. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Our aim is to maximise your employment prospects and provide you with a range of exciting opportunities to choose from. Interview Preparation: We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Money-Back Guarantee: Your satisfaction is our top priority. We are confident in the quality of our training and support, which is why we offer a 100% money-back guarantee. Continuous Career Support: Our commitment doesn't end when you secure a job. We'll be there for you throughout your career journey, offering continued support and guidance. Whether you need advice on career advancement, assistance with new projects, or simply a friendly ear to share your achievements, we'll be your trusted partner for long-term success. Courses we will provide once you enrol in the program: Course 01: IT Support Technician Course 02: Windows 10 Pro Complete Training Course 03: Learning Computers and Internet Course 04: Encryption Course 05: Internet of Things Course 06: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 07: Secure Programming of Web Applications Course 08: Building Your Own Computer Course 09: Cloud Computing Training Course 10: Data Center Training Essentials: General Introduction Course 11: Cisco ASA Firewall Training Course 12: ICT: Information and Communication Technology Course 13: Success- The 7 Skills To Success, Confidence & Achievement Course 14: IT Helpdesk Support Essentials Course 15: Functional Skills IT How Can We Offer Job Guarantees? HF Online provides consultancy, professional and educational services to many of the companies in the UK. During our intense exclusive training program, you will not just gain and complete the industry valuable certification but will gain industry experience as well, which is imperative to get your 1st job in the sector. The IT Support Job Ready Program is completed in 9 easy steps: Step 1: Enrol in the Programme Join our ENTRY LEVEL IT Support Training for lifetime access to 14 IT Network Infrastructure courses, complete with secure registration and a 14-day money-back guarantee. Step 2: Initial One-On-One Counselling Session After enroling in the IT Support Training, connect with a career mentor in an initial session to tailor your learning path based on your career goals and skills. Step 3: Certification upon Course Completion After learning from the IT Support courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. These certificates will prove that you're an expert in the subject. Step 4: CV Revamping We'll professionally enhance your CV and LinkedIn profile to effectively showcase your skills in IT Support for the IT/Web industry. Step 5: Building Network and Submitting CV We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your IT Support career goals, including high-profile connections on LinkedIn. Step 6: Interview Preparation: Access our IT Support Training interview question database and practice with simulated interviews for feedback and improvement. Step 7: Securing Job Interviews Leveraging our partnerships with leading companies, we'll secure IT Support job interviews for you. We'll ensure you get the opportunity to showcase your skills to potential employers and get the dream job you want. Step 8 Post-Interview Support: We'll provide a debriefing session to reflect on your performance and identify areas of improvement for future IT Support interviews if necessary. Step 9 Job Celebration and Ongoing Support: Once you've secured your dream job in ENTRY LEVEL IT Support, it's time to celebrate! However, our support doesn't end there. We'll provide you with ongoing career advice to ensure you continue to thrive in your new role. We're excited to accompany you on this journey to success. Enrol today, and let's get started! Your path to a successful career in Python Programming begins with us. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This IT Support Job Ready Program is perfect for: Aspiring IT professionals eager to enter the tech industry. Career changers looking to transition into IT support. Recent graduates aiming to enhance their employability in IT. Self-taught tech enthusiasts seeking formal training and certification. Anyone needing structured guidance and support to secure an IT job. Requirements No experience is required. Just enrol & start learning. Career path After completing this IT Support Job Ready Program, you will be able to get different jobs such as: IT Support Technician: £20,000 - £40,000 Network Administrator: £25,000 - £50,000 Cybersecurity Analyst: £30,000 - £75,000 Cloud Computing Specialist: £35,000 - £80,000 Data Center Technician: £25,000 - £65,000 Systems Administrator: £30,000 - £70,000 IT Project Manager: £40,000 - £100,000 Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Student ID Card Digital certificate - Included

Description Supply Chain Management Diploma Supply Chain Management diploma examines the various facets of supply chain management and explores its importance in the successful running of a business. Supply chain management is essential for the excellent running of businesses in these days. For all the individual companies out there, supply chain management is essential to transport their end products to customers. The student can understand the seamless movement of information, materials or money based on the response of customers. The online course is designed for professionals working in the fields of logistics, operations management IT and procurement. It is ideal for those who seek to build a career in supply chain management. Today nobody can underestimate the importance of supply chain management in the successful running of a business. The course begins with an introduction to the basic concept of supply chain management and goes on to explain the various components, its benefits for individual companies, the human resources, and the infrastructure which is essential to supply and transport products to customers. It also explains how members in a supply chain move products or materials to customers in response to demands. The course delves deep into the various elements of supply chain management and the major principles and concepts behind it. The primary objectives of supply chain management, the various challenges and the trends in the industry are covered in the course. Other major areas covered include agile supply chain management, lean supply chain management, and SCM dynamics. The course also contains the various techniques and tools for the design, plan and implementation of SCM. One cannot underestimate the benefits of supply chain management in ensuring quality, business profitability, customer satisfaction, and better operational efficiency. However, since supply chains comprise of multifaceted processes and many stakeholders, a thorough understanding of the various processes of supply chain management is essential. This course will enable students to learn various phases of supply chain management and make them successful professionals. What you will learn 1. Introduction 2. Process, Process flow and Flow Components 3. Decision Phases & Performance Measures 4. Strategic Sourcing 5. Pillars of Make Vs Buy 6. Network Design 7. Inventory Management 8. Pricing & Revenue 9. Integration 10. IT in SCM 11. Important Types Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Health and Safety Diploma The Health and Safety Diploma provides a firm foundation to develop and implement strategies in health and safety in various industries so that there is minimum risk to yourself as well as to your co-workers. Every employer worldwide has the legal obligation of taking care of the health and maintaining the safety of their employees. In spite of such regulations, it is seen that there is a seriously lacking of standards of health and safety in the workplace. For e.g. in the United Kingdom, it is estimated that nearly 1.3 million employed people suffer from illnesses that are work-related. Every year, the number of working days that are lost due to work-related illnesses and injuries counts the millions. Each year, the injuries reported are more than 70,000 and around 150 workers lose their life due to accidents and injuries happening in workplaces. The regrettable fact is that almost every accident, injury or illness that happened at the workplace could have been prevented. The truth remains that for high standards of health and safety in the workplace to be maintained, each and every person employed has to be equally involved. Performance of managerial duties, stress management and effective implementation of safety measures are also covered by the Health and Safety Diploma Course. Legally, every employee in every industry is supposed to have a basic knowledge of health and safety to make sure that the risks in the workplace are recognised and handled in an effective manner. On completion of the Health and Safety Diploma, you will have attained a complete understanding of the health and safety issues present in workplaces and also learn the various strategies you can implement to prevent accidents and injuries at the workplace. The course also advises you on the apt course of action to be taken if an injury or accident ever happens at the workplace. What you will learn 1: Introduction and Health and Safety Policy 2: Management of Health and Safety 3: Risk Assessment 4: Monitoring and Accident Reporting 5: People and Vehicle Movement 6: Work and Electrical Equipment 7: Fire and Chemical & Biological Agent 8: Physical & psychological and Construction Activities 9: Legal Requirements of Health and Safety 10: Health and Safety - International Aspect Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

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Are you ready to take your public relations skills to the next level? Enroll in our comprehensive Public Relation Level 3 course and become a master of strategic communication and media relations. This advanced course is designed to equip you with the expertise needed to excel in the dynamic world of public relations. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Public Relations Level 3 course, learners will gain a comprehensive understanding of how public relations (PR) functions within organizations. They will learn about the principles and practices of PR, including its ethical aspects and professionalism. The course covers various tactics and research methods used in PR campaigns, as well as the power of storytelling and effective public speaking skills. Learners will explore the role of social media in PR and how to leverage it for communication purposes. They will also delve into becoming influencers and the importance of body language in effective communication. Crisis management strategies and the implementation of corporate social responsibility (CSR) are also key components of the curriculum. Additionally, learners will gain insights into cross-cultural awareness and communication, which are crucial for working in diverse teams and managing PR in global contexts. Course Curriculum Module 01: Introduction to Public Relations Module 02: Major Fields of Public Relations Practice Part I Module 03: Major Fields of Public Relations Practice Part II Module 04: Management and Organisation of Public Relations Module 05: Ethics and Professionalism in Public Relations Module 06: Public Relations Tactics and Research Module 07: Concepts of Public Relations Module 08: Power of Storytelling Module 09: Public Speaking Module 10: Social Media and PR Module 11: Becoming an Influencer Module 12: Importance of Body Language Module 13: Decision Making with Critical Thinking Module 14: Crisis Management Module 15: Copy of Corporate Cross-Cultural Awareness Module 16: Copy of Cross-Cultural Communication Module 17: Copy of Cultural Values Module 18: Copy of Defamation Module 19: Copy of Implementing CSR Module 20: Copy of Introduction to Cross-Cultural Awareness Module 21: Copy of Media Regulatory Bodies Module 22: Copy of Performance Evaluation and Performance Reporting Module 23: Copy of Working with and Managing a Culturally Diverse Team Learning Outcomes Understand the fundamentals of Public Relations and its importance in communication. Identify key fields within Public Relations and their distinct practices. Demonstrate knowledge of ethical standards and professionalism in PR. Apply tactics and research methods effectively in PR campaigns. Analyze the impact of storytelling, public speaking, and social media. Manage crises and implement cross-cultural communication strategies in PR. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking advanced PR knowledge. Individuals aspiring to become PR specialists. Students pursuing a career in communication and media. Business owners interested in enhancing PR strategies. Anyone looking to understand PR ethics and tactics. Career path PR Manager Communications Specialist Social Media Strategist Crisis Communication Manager Corporate Social Responsibility Coordinator Media Relations Officer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview The Professional Crisis Management Certificate course provides comprehensive training in various aspects of business management, including operations management, business analysis, strategic analysis, project management, business development, performance management, risk management, quality management, communication skills, human resource management, customer service, and conflict management. Participants will gain the knowledge and skills necessary to effectively manage crises and navigate challenging situations in a professional setting. Learning Outcomes: Master the principles of effective business management. Acquire essential skills in operations management and business analysis. Develop proficiency in strategic analysis and project management. Understand the intricacies of risk management and recovery strategies. Enhance your communication, negotiation, and conflict resolution abilities. Why buy this Professional Crisis Management Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Professional Crisis Management Certificate you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Professionals aspiring to excel in crisis management roles. Business managers and leaders seeking to strengthen their skillset. Individuals aiming to transition into crisis management careers. Project managers looking to expand their knowledge. Anyone interested in gaining a comprehensive understanding of business operations. Prerequisites This Professional Crisis Management Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Crisis Manager: £30,000 - £70,000 per year Operations Manager: £30,000 - £60,000 per year Business Analyst: £25,000 - £50,000 per year Project Manager: £30,000 - £70,000 per year Human Resources Manager: £35,000 - £70,000 per year Quality Assurance Manager: £30,000 - £60,000 per year Course Curriculum Module 01: Introduction to Business Management Introduction to Business Management 00:25:00 Module 02: Operations Management Operations Management 00:24:00 Module 03: Introduction to Business Analysis Introduction to Business Analysis 00:14:00 Module 04: Strategic Analysis and Product Scope Strategic Analysis and Product Scope 00:28:00 Module 05: Project Management Project Management 00:19:00 Module 06: Business Development and Succession Planning Business Development and Succession Planning 00:24:00 Module 07- Business Process Management Business Process Management 00:44:00 Module 08: Planning & Forecasting Operations Planning & Forecasting Operations 00:21:00 Module 09: Performance Management Performance Management 00:18:00 Module 10: Management of Cash and Credit Management of Cash and Credit 00:19:00 Module 11: Managing Risk and Recovery Managing Risk and Recovery 00:26:00 Module 12: Quality Management Quality Management 00:21:00 Module 13: Communication Skills Communication Skills 00:25:00 Module 14: Business Environment Business Environment 00:16:00 Module 15: Organisational Skills Organisational Skills 01:16:00 Module 16: Negotiation Techniques Negotiation Techniques 00:16:00 Module 17: Human Resource Management Human Resource Management 00:19:00 Module 18: Motivation and Counselling Motivation and Counselling 00:19:00 Module 19: Customer Service Customer Service 00:16:00 Module 20: Time Management Time Management 00:40:00 Module 21: Conflict Management Conflict Management 00:14:00

Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.