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31587 Courses delivered Online

Mastering Quickbooks Online - CPD Certified

By Compliance Central

Are you looking to enhance your Quickbooks skills? If yes, then you have come to the right place. Our comprehensive course on Quickbooks will assist you in producing the best possible outcome by mastering the Quickbooks skills. The Quickbooks course is for those who want to be successful. In the Quickbooks course, you will learn the essential knowledge needed to become well versed in Quickbooks. Our Quickbooks course starts with the basics of Quickbooks and gradually progresses towards advanced topics. Therefore, each lesson of this Quickbooks course is intuitive and easy to understand. Why would you choose the Quickbooks course from Compliance Central: Lifetime access to Quickbooks course materials Full tutor support is available from Monday to Friday with the Quickbooks course Learn Quickbooks skills at your own pace from the comfort of your home Gain a complete understanding of Quickbooks course Accessible, informative Quickbooks learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Quickbooks Study Quickbooks in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Quickbooks Course Quickbooks Curriculum Breakdown of the Quickbooks Course Getting prepared - access the software and course materials Getting started Setting up the system Nominal ledger Customers Suppliers Sales ledger Purchases ledger Sundry payments Sundry receipts Petty cash VAT - Value Added Tax Bank reconciliation Payroll / Wages Reports Tasks CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Quickbooks course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Quickbooks. It is also great for professionals who are already working in Quickbooks and want to get promoted at work. Requirements To enrol in this Quickbooks course, all you need is a basic understanding of the English Language and an internet connection. Career path The Quickbooks course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Quickbooks. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Mastering Quickbooks Online - CPD Certified
Delivered Online On Demand3 hours
£12

Juicing and Blending - CPD Accredited

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Juicing and Blending - CPD Accredited
Delivered Online On Demand2 hours 23 minutes
£25

CPD Certified Life Coach

4.5(3)

By Studyhub UK

Needed to be fulfilled or stuck in a rut? Life coaching empowers you to unlock your potential and create a life you love. Our CPD Certified Life Coach course equips you with the skills and knowledge to guide individuals through transformative journeys. Explore life coaching near you and discover a rewarding career path. This comprehensive program delves into core concepts like listening as a coach, the language of coaching, and empowering the client. You'll gain a strong foundation in ethics and leadership, preparing you to navigate the exciting world of life coach jobs. Now, if questions like 'What is a life coach?' or 'How to become a life coach?' come to your mind, you know the answer. Learning Outcomes of Life Coach course Master the fundamentals of life coaching. Develop essential coaching skills like listening and communication. Guide clients through personal development and goal setting. Uphold the highest ethical standards in your coaching practice. Build a successful life coaching career. Why buy this CPD Certified Life Coach Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the CPD Certified Life Coach you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this CPD Certified Life Coach course for? Individuals seeking a fulfilling career in life coach UK. Those passionate about helping others achieve their goals. Professionals looking to enhance their leadership and communication skills through life coaching courses. Anyone interested in exploring the power of life coaching. Those seeking a life coach certification in the UK. Prerequisites This CPD Certified Life Coach was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Wellbeing Coach: £25,000 - £50,000 Per Annum Executive Coach: £35,000 - £70,000 Per Annum Career Coach: £28,000 - £55,000 Per Annum Relationship Coach: £30,000 - £60,000 Per Annum Trainer: £40,000 - £80,000 Per Annum Business Coach: £32,000 - £65,000 Per Annum Course Curriculum Module 01: Introduction to Life Coaching Introduction to Life Coaching 00:36:00 Module 02: History of Life Coaching History of Life Coaching 00:15:00 Module 03: Listening as a Coach Listening as a Coach 00:44:00 Module 04: The Language of Coaching The Language of Coaching (Part 1) 00:56:00 The Language of Coaching (Part 2) 00:48:00 The Language of Coaching (Part 3) 00:44:00 Module 05: Coaching as a Developmental Change Process Coaching as a Developmental Change Process 01:07:00 Module 06: Empowering the Client Empowering the Client 00:49:00 Module 07: Ethics in Coaching Ethics in Coaching 00:33:00 Module 08: Becoming an Effective Leader and Coach Becoming an Effective Leader and Coach 00:14:00

CPD Certified Life Coach
Delivered Online On Demand6 hours 46 minutes
£10.99

Customer Service, KYC, CDD & CRM Training - CPD Certified

4.7(26)

By Academy for Health and Fitness

24-Hour Flash Sale! Prices Reduced Like Never Before!! Do you dream of a career where you build relationships, solve problems, and ensure customer satisfaction? In the UK alone, the customer service industry employs over 5 million people, with a projected growth of 10% by 2026. The "Customer Service, KYC & CRM Training" course bundle is carefully designed to meet this demand, offering a comprehensive curriculum that equips learners with the skills to excel in these crucial areas. This comprehensive course bundle covers six key areas, beginning with foundational training in Customer Service Co-ordination. It advances into specialised KYC compliance for fraud prevention, then dives into CRM for optimising customer relationships, and highlights the significance of a Customer-friendly Environment. Further, it offers expertise in Customer Analytics for behavioural insights and equips learners to combat fraud as Customer Service Fraud Officers. This Customer Service, KYC & CRM Training Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Customer Services Course 02: Diploma in Know Your Customer (KYC) Course 03: Diploma in Customer Relationship Management (CRM) Course 04: Customer Service & Environment Course 05: Customer Analytics Training Taking this course will not only improve your understanding and skills in customer service, KYC, and CRM but also significantly enhance your career prospects. As businesses increasingly recognise the value of customer-centric service models and compliance with regulatory standards, the demand for qualified professionals in these areas is soaring. So enrol now on this training and position yourself as a valuable asset in any customer-focused industry! Why Choose Our Customer Service, KYC & CRM Training Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training course The course is Affordable and Simple to understand Lifetime Access to the course materials The course comes with 24/7 Tutor Support So enrol now in this Customer Service, KYC & CRM Training Today to advance your career! Assessment Process of the Customer Service, KYC & CRM Training Once you have completed all the modules on the course, you can assess your computer skills and knowledge with an optional assignment. Our expert will assess your assignment and give you feedback afterwards. Course 01: Customer Services Co-ordinator Training Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Data Analysis in CRM Deepening Customer Relationship Handling Customer Complaints Aspects of Phone Etiquette Know Your Customer (KYC) Customer Due Diligence - CDD Course 02: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Customer Relationship Management CRM Fundamentals CRM Strategies Data Analysis in CRM CRM Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*6 = £78) CPD 170 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer Service Executives Compliance officers CRM managers Marketing professionals Fraud analysts Requirements You will not need any prior background or expertise to enrol in this Customer Service, KYC & CRM Training Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Service Manager - £30,000 to £50,000 KYC Analyst - £25,000 to £40,000 CRM Specialist - £30,000 to £45,000 Customer Insights Analyst - £35,000 to £55,000 Fraud Prevention Specialist - £28,000 to £45,000 Customer Experience Manager - £32,000 to £60,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free CPD Accredited Hard Copy Certificate Hard copy certificate - £29 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Customer Services Co-ordinator Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Customer Services Co-ordinator Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery

Customer Service, KYC, CDD & CRM Training - CPD Certified
Delivered Online On Demand25 hours
£32

Certified Data Analyst Pathway - Job Ready Program with Career & Money Back Guarantee

4.5(3)

By Studyhub UK

Start Your Journey to Becoming a Data Analyst Expert Today, and Make Up to •75,000 The data analytics field is growing rapidly, and there is a high demand for qualified data analysts. With our Data Analyst Program, you can learn the skills you need to succeed in this exciting field. We will help you until you find a job, so you won't have to worry about a thing. Just gain knowledge and learn skills, getting you a job is our duty. Enrol today and take your career to the next level! With our program, we go above and beyond traditional training. We understand that landing a job isn't just about having the right skills-it's about having the right support system by your side. That's why we are committed to being with you every step of the way, from your job search to your ultimate success. Why Choose Us Here's what makes our Data Analyst Program stand out from the crowd: Personalised Job Search Assistance: We're in this together! Our dedicated team will work tirelessly to support your entire job searching process. From crafting a standout resume to submitting it to top companies, we'll ensure you have a compelling application that gets noticed. Expertly Crafted CV: Your resume is your ticket to the interview room. Our professional resume writers will create a customised CV highlighting your unique skills and experiences. This will maximise your chances of standing out among the competition. Strategic Placement: We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. One-On-One Consultation Sessions with Industry Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the data analysis field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and finesse. Comprehensive Skill Development: Our program is designed to equip you with the most sought-after skills in data analysis. From mastering cutting-edge tools to honing your analytical prowess, we'll ensure you have the knowledge and expertise to excel in any data-driven environment. Here are the 25 courses we will provide once you enrol in the program: Course 01: Data Analysis Course 02: Data Science & Machine Learning with R Course 03: Data Analytics with Tableau Course 04: SQL Programming Course 05: Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Course 06: Data Analytics Course 07: Python Data Science with Numpy, Pandas and Matplotlib Course 08: Google Analytics Course 09: Business Intelligence and Data Mining Course 10: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 11: JavaScript Functions Course 12: Data Protection and Data Security (GDPR) Training Certification Course 13: GDPR Training Course 14: Diploma in Python Programming Course 15: Data Center Training Essentials: General Introduction Course 16: Quick Data Science Approach from Scratch Course 17: Diploma in Statistics & Probability for Data Science & Machine Learning Course 18: Master JavaScript with Data Visualization Course 19: Data Analysis and Forecasting in Excel Course 20: AWS Certified Solutions Architect Associate Preparation Course 21: Statistical Analysis Course Course 22: SQL for Data Science, Data Analytics and Data Visualization Course 23: Learn MySQL from Scratch for Data Science and Analytics Course 24: Data Analysis & Forecasting Course 25: Data Structure These courses will help you to develop your knowledge and skills to become a successful data analyst. The Program is completed in 5 easy steps: Step 1 - Enrol in the program and start learning from the courses we provide After you enrol in the Data Analyst Program, you will get lifetime access to 25 premium courses related to data analysis. These courses will teach you the knowledge and skills required to become a successful data analyst. Our customer service team will help you and keep in contact with you every step of the way. Step 2 - Complete your courses and get certifications After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks for the first course and 80% for the rest relevant courses. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 3 - Get a consultation session from a professional data analyst Take your data analysis skills to new heights with a one-on-one consultation session led by a seasoned professional. Gain invaluable insights, expert tips, and tailored advice that will propel your career forward. Step 4 - Complete the CV and attend the interview Once you've successfully obtained the certifications, our team of professionals will build you a compelling CV and LinkedIn profile. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Kickstart your IT career with a starting salary ranging from •25,000 to •40,000 annually. Step into the IT industry with the assurance of a promising future. Step 5 - We will not leave you until you get a job Our commitment to your success goes above and beyond. We won't stop until you land that dream job. With personalised support, expert guidance, and unwavering dedication, we'll be by your side until you secure the perfect opportunity. Your job search becomes our mission, ensuring you have the best chance at a successful career in data analysis. Don't let your dream career as a data analyst remain out of reach. You just have to learn and gain knowledge and skills. Finding a job is our task! We will remove most of your worries and help you focus on only developing your skills. So join our Data Analyst Program today, and let us be your trusted partner on your journey to success. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Data Analyst Program is ideal for: Aspiring data analysts eager to launch a successful career in the field. Recent graduates seeking practical skills and industry insights to stand out in a competitive job market. Professionals looking to transition into the dynamic world of data analysis and capitalise on emerging opportunities. Individuals with a passion for numbers, problem-solving, and uncovering meaningful insights from complex datasets. Job seekers seeking comprehensive support and guidance throughout the entire job searching and job finding process. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements No experience required. Just enrol & start learning. Career path Our Data Analyst Program equips you with the skills to excel in data analysis roles. You'll thrive as a data analyst, data scientist, business analyst, or market research analyst, unlocking opportunities in diverse industries such as finance, healthcare, e-commerce, and technology. Act now, and let us guide you towards a brighter future. Enrol today! Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included Student ID Card Digital certificate - Included The Quality Licence Scheme Endorsed Certificate of Achievement Hard copy certificate - Included

Certified Data Analyst Pathway  - Job Ready Program with Career & Money Back Guarantee
Delivered Online On Demand12 weeks
£1,149

Business Management & Business Administration (Online) - CPD Certified

4.7(26)

By Academy for Health and Fitness

Elevate your career to new heights with our Diploma in Business Management & Business Administration. This CPD-certified course equips you with the knowledge and understanding to navigate the intricate world of Business Management effectively. Our Diploma in Business Management & Business Administration is designed to offer a comprehensive exploration of core business principles and strategies. It provides you with in-depth insights into strategic planning, operational management, financial decision-making, and human resource management. With our course, you will delve into the many facets of managing a successful business, acquiring the tools to lead teams, manage change, and drive business growth. This course offers a holistic view of Business Management & Business administration, preparing you for a myriad of business environments. Whether you are a budding entrepreneur, an aspiring manager, or a seasoned business professional, this Bundle is your ticket to unlocking your business leadership potential. Embrace your future in Business Management with us. Courses Are Included in this Diploma in Business Management & Business Administration (Online) - CPD Certified Bundle: Course 01: Advanced Diploma in Business Management at QLS Level 7 Course 02: Business Administration Diploma Course 03: Business Law Course 04: Business Training: Communication Skills Learning Objectives: Gain a comprehensive understanding of the principles and practices of Business Management. Learn the skills and knowledge required for effective strategic planning and decision-making in Business Management. Understand the fundamentals of financial management within the context of Business Management. Gain insights into human resource management and how to build and lead high-performing teams. Develop an understanding of operational management and its role in achieving business efficiency. Explore the challenges of change management and learn strategies for driving successful change in a business setting. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of this Bundle Get a free student ID card with this BundleTraining This Bundle is affordable and simple to understand This course is an entirely online, interactive lesson with voiceover audio Lifetime access to the course materials This Bundle comes with 24/7 tutor support Start your learning journey straightaway! This bundle has been designed by Business Management experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Business Management with ease. You'll discover how to master the Business Management skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise to enrol in this bundle. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Business Management & Business Administration (Online) - CPD Certified
Delivered Online On Demand36 hours
£25

Lifeguard Training Diploma - CPD Certified

By Compliance Central

Free: CPR & First Aid Course Are you looking to enhance your Lifeguard Training Diploma skills? If yes, then you have come to the right place. Our comprehensive course on Lifeguard Training Diploma will assist you in producing the best possible outcome by mastering the Lifeguard Training Diploma skills. The Lifeguard Training Diploma is for those who want to be successful. In the Lifeguard Training Diploma, you will learn the essential knowledge needed to become well versed in Lifeguard Training Diploma. Our Lifeguard Training Diploma starts with the basics of Lifeguard Training Diploma and gradually progresses towards advanced topics. Therefore, each lesson of this Lifeguard Training Diploma is intuitive and easy to understand. Why would you choose the Lifeguard Training Diploma from Compliance Central: Lifetime access to Lifeguard Training Diploma materials Full tutor support is available from Monday to Friday with the Lifeguard Training Diploma Learn Lifeguard Training Diploma skills at your own pace from the comfort of your home Gain a complete understanding of Lifeguard Training Diploma Accessible, informative Lifeguard Training Diploma learning modules designed by expert instructors Lifeguard Training Diploma Curriculum Breakdown of the Course:- Module 01: Professional Lifeguard Module 02: Lifeguard Observation Module 03: Safety and Risk Management Module 04: Emergency Response Activity Module 05: Assists and Rescues Module 06: Injury Prevention Module 07: First Aid Module 08: Cardiac Emergencies CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Lifeguard Training Diploma helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Lifeguard Training Diploma. It is also great for professionals who are already working in Lifeguard Training Diploma and want to get promoted at work. Requirements To enrol in this Lifeguard Training Diploma, all you need is a basic understanding of the English Language and an internet connection. Career path The Lifeguard Training Diploma will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Lifeguard Training Diploma. Certificates 2 CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hardcopy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Lifeguard Training Diploma - CPD Certified
Delivered Online On Demand2 hours
£12

Prioritizing Your Time Effectively

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Professionals wishing to maximize their productivity and efficiency by investing their time more effectively will benefit from this course. Overview Time Management Prioritization Organization Workflow Productivity Time is limited, so getting the most out of every minute is critical. In this course, students will learn to improve their focus, prioritize tasks, identify and avoid obstacles to staying on track, and develop strategies to get the most out of their time. Students will acquire time management tools and decision-making techniques to help focus on purpose and achieve your goals, balancing the needs of both business and personal life. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Wise Time Management Identifying Time Wasters Applying the 80/20 Rule Utilizing Calendars Creating Rituals 2. Prioritizing Your Time Taking Charge of Your Time Protecting Your Time through Assertiveness 3. Planning Wisely Managing the Power of Your Productivity Journal Finding Hidden Time Chunking, Blocking, and Tackling 4. Organizing Your Workspace Decluttering Managing Workflow Taking Control over Email 5. Tackling Procrastination Knowing Why You Procrastinate Nine Ways to Avoid Procrastination 6. Crisis Management Weathering the Storm Creating and Executing a Plan Applying Lessons Learned 7. Increase Your Productivity Applying Productivity Tools Finding What Works Eliminating the Word \'Should\' Building on Success Additional course details: Nexus Humans Prioritizing Your Time Effectively training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Prioritizing Your Time Effectively course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Prioritizing Your Time Effectively
Delivered OnlineFlexible Dates
£1,500

Providing Outstanding Customer Service

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Providing Outstanding Customer Service
Delivered OnlineFlexible Dates
£1,500

Constructive Conflict Management

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course. Overview Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Understanding conflict Identifying the Causes of Conflict Harnessing the Benefits of Conflict Resolving Conflict Understanding the Key People in Conflict Resolution 2. Civility in the Workplace Recognizing Uncivil Behavior Reaping the Benefits of Civil Behavior Working with Difficult People Identifying and Avoiding Incivility Creating, Implementing, and Enforcing a Civility Policy 3. Conflict Resolution Process Making an Effective Atmosphere Developing Mutual Understanding Focusing on individual and Shared Needs Getting to the Root Cause Generating Options Building a Solution 4. Conflict Resolution Strategies Differentiating Resolution Strategy Versus Process Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding Additional course details: Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Constructive Conflict Management
Delivered OnlineFlexible Dates
£1,500