37932 Courses delivered Online

Description CRYPTOCURRENCIES ARE SUPER INTERESTING AND EXCITING. They are based on a very clever and exciting new technology called the 'BLOCKCHAIN'.  As you'll learn in this course, the Blockchain may have as large of an impact on the world as the internet and PC has had over the past several decades. BUT, Bitcoin and Cryptocurrencies are extremely dangerous 'investments' and actually shouldn't even be thought of as an 'asset class' worthy of your money, if your goal is to build wealth. IN THIS COURSE, YOU WILL LEARN: Why Bitcoin and Cryptocurrencies make such a bad investment How to invest safely and responsibly to build wealth over time without taking virtually ANY risk How to think about CAPITAL ALLOCATION How to understand the fundamentals of the stock market, real estate, gold, and other asset classes How the Blockchain works and why it's getting so much hype What the Blockchain may be able to do for the world outside of investments How to AVOID LOSING MONEY on any investment Much more JOIN THE COURSE, AND LEARN HOW TO BUILD WEALTH SUCCESSFULLY AND WHY YOU SHOULD ABSOLUTELY STAY AWAY FROM INVESTING IN BITCOIN AND CRYPTOCURRENCY! What Will I Learn? How to analyze investments Why cryptocurrencies are a dangerous investment Why investing in cryptocurrencies is just gambling How to avoid losing money investing in cryptocurrencies How to measure the intrinsic value of an investment Who is the target audience? People that want to learn about Cryptocurrencies Anyone who wants to learn about investing and building wealth safely Requirements Basic knowledge of financial principles Introduction Introduction : Bitcoin and Cryptocurrency: Don't Believe the Bitcoin Hype 00:07:00 The Greatest Investor in the World on Cryptocurrency 00:06:00 The Problem with Bitcoin 00:05:00 The Risk of Hacking 00:04:00 Speculating (i.e. Gambling) vs Investing Why It Cannot Be Valued 00:08:00 Why It Violates Fundamental Investing Principles 00:07:00 What Supply and Demand Have to Say 00:05:00 Value Investing Made Simple Safety of Principal and an Adequate Return 00:14:00 Introducing 'Mr. Market' 00:09:00 Holistic Investment Analysis 00:16:00 The Margin of Safety Principle 00:13:00 Benefits of the Technology How to benefit from Blockchain Technology 00:07:00 What Does History Tell Us? 00:08:00 Where Do We Go From Here? 00:05:00 Conclusion Conclusion : Bitcoin and Cryptocurrency: Don't Believe the Bitcoin Hype 00:04:00 Mock Exam Final Exam

Duration 3 Days 18 CPD hours This course is intended for The target audience for this course includes: Software testers (both technical and user acceptance testers), Test analysts, Test engineers, Test consultants, Software developers, Managers including test managers, project managers, quality managers. Overview By the end of this course, an attendee should be able to: perform effective testing of software, be aware of techniques and standards, have an awareness of what testing tools can achieve, where to find more information about testing, and establish the basic steps of the testing process. This is an ISTQB certification in software testing for the US. In this course you will study all of the basic aspects of software testing and QA, including a comprehensive overview of tasks, methods, and techniques for effectively testing software. This course prepares you for the ISTQB Foundation Level exam. Passing the exam will grant you an ISTQB CTFL certification. Fundamentals of Testing What is Testing? Typical Objectives of Testing Testing and Debugging Why is Testing Necessary? Testing?s Contributions to Success Quality Assurance and Testing Errors, Defects, and Failures Defects, Root Causes and Effects Seven Testing Principles Test Process Test Process in Context Test Activities and Tasks Test Work Products Traceability between the Test Basis and Test Work Products The Psychology of Testing Human Psychology and Testing Tester?s and Developer?s Mindsets Testing Throughout the Software Development Lifecycle Software Development Lifecycle Models Software Development and Software Testing Software Development Lifecycle Models in Context Test Levels Component Testing Integration Testing System Testing Acceptance Testing Test Types Functional Testing Non-functional Testing White-box Testing Change-related Testing Test Types and Test Levels Maintenance Testing Triggers for Maintenance Impact Analysis for Maintenance Static Testing Static Testing Basics Work Products that Can Be Examined by Static Testing Benefits of Static Testing Differences between Static and Dynamic Testing Review Process Work Product Review Process Roles and responsibilities in a formal review Review Types Applying Review Techniques Success Factors for Reviews Test Techniques Categories of Test Techniques Choosing Test Techniques Categories of Test Techniques and Their Characteristics Black-box Test Techniques Equivalence Partitioning Boundary Value Analysis Decision Table Testing State Transition Testing Use Case Testing White-box Test Techniques Statement Testing and Coverage Decision Testing and Coverage The Value of Statement and Decision Testing Experience-based Test Techniques Error Guessing Exploratory Testing Checklist-based Testing Test Management Test Organization Independent Testing Tasks of a Test Manager and Tester Test Planning and Estimation Purpose and Content of a Test Plan Test Strategy and Test Approach Entry Criteria and Exit Criteria (Definition of Ready and Definition of Done) Test Execution Schedule Factors Influencing the Test Effort Test Estimation Techniques Test Monitoring and Control Metrics Used in Testing Purposes, Contents, and Audiences for Test Reports Configuration Management Risks and Testing Definition of Risk Product and Project Risks Risk-based Testing and Product Quality Defect Management Tool Support for Testing Test Tool Considerations Test Tool Classification Benefits and Risks of Test Automation Special Considerations for Test Execution and Test Management Tools Effective Use of Tools Main Principles for Tool Selection Pilot Projects for Introducing a Tool into an Organization Success Factors for Tools Additional course details: Nexus Humans ISTQB Software Testing Certification Training - Foundation Level (CTFL) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ISTQB Software Testing Certification Training - Foundation Level (CTFL) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Employee onboarding is the process of integrating new hires into the organisation and helping them become productive and satisfied members of the team. It is a crucial step in ensuring the success and retention of new talent, as well as enhancing the organisational performance and reputation. However, employee onboarding is not a one-time event, but a continuous and ongoing process that requires careful planning, execution, and evaluation.  In this course, you will learn how to design and implement an effective and engaging employee onboarding programme that covers all the essential aspects of the process, such as preparation, checklist, programme, expectations, feedback, and follow-up. You will also learn how to tailor your onboarding programme to suit the needs and preferences of different types of employees, such as remote workers, diverse workers, or high-potential workers. By the end of this course, you will be able to create an employee onboarding programme that fosters a positive and lasting impression on your new hires and enhances their performance, satisfaction, and loyalty.

Fabrics are the foundation of fashion design. They determine the look, feel, fit, and function of your garments. They also express your style, creativity, and personality. That is why it is essential for any fashion designer to have a thorough knowledge of fabrics and how to work with them. This course will teach you everything you need to know about fabrics for fashion design.  You will learn the basic concepts and terminology of fabrics, the different categories and sources of natural and synthetic fibres, the various types and techniques of fabric weaves and knits, the methods and effects of fabric finishes and treatments, such as dyeing, printing, bleaching, etc., the skills and strategies of fabric sourcing and selection, such as quality, cost, availability, etc., the role and impact of colour in fashion and textile, and the current and future trends of fabrics in fashion design. By the end of this course, you will have the knowledge and confidence to choose and use the best fabrics for your fashion design projects.

Proper childcare is a necessity for any up and coming child. Without the right practices in place no child will verbally be able to communicate their problems. That is why this Level 3 Diploma in Child Care CPD Accredited course can be of great use. This is a fairly extensive course as you will be going in a very in-depth analysis of childcare. Initially you will learn about some childcare basics like legal requirements, health & safety issues and equipments needed. Following that you will move onto understanding how different skills are developed in a child like gross, fine motor and cognitive. Child psychology plays a huge role in their development as you discover in the next section which elaborates on topics such as building self-esteem, setting examples etc. Social behaviour training and management is also an important aspect of raising a child and from this course you will discover the roots of immaturity, punishment for disobedience, difference between commendation and encouragement and so much more. In the final sections you will also learn about child safety both inside the house and outside, which begs the question, who wouldn't want this course in order to raise properly nurtured and healthy children. Course Highlights Level 3 Diploma in Child Care is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Level 3 Diploma in Child Care into 89 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 days, 12 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Level 3 Diploma in Child Care Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Level 3 Diploma in Child Care is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Level 3 Diploma in Child Care is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Level 3 Diploma in Child Care - Updated Version Understanding Child Development 00:24:00 Caring for Children 00:25:00 Healthy Food, Healthy living 00:24:00 Keeping Children Healthy & Safe 00:32:00 Child Protection 00:23:00 Play, Imagination and Creativity 00:26:00 Early Years Provision 00:19:00 Children with Special Needs 00:39:00 Level 3 Diploma in Child Care - Old Version Child Care Childcare Basics FREE 00:30:00 Legal Requirements FREE 01:00:00 Health And Safety Issues 00:30:00 Child Care Equipments 00:30:00 Guidelines for Carer Child Care Guidelines 00:30:00 Outdoor Safety 00:15:00 Plants That Poison 00:15:00 Guidelines for Food Preparation and Handling 00:30:00 Changing Diapers 00:30:00 Symptoms of Illness 00:30:00 Child Development Development Basics 00:30:00 Expected Milestones For Your Child's Age 01:00:00 Gross Motor Skills 01:00:00 Fine Motor Skills 00:30:00 Cognitive Skills 00:30:00 Speech 00:30:00 Social Skills 01:00:00 Developmental Delays 00:30:00 Child Psychology What is Child Psychology? 00:15:00 Defining Children and Childhood 00:15:00 Child Development Theories 01:00:00 Genetics 00:15:00 Cognitive Development 00:30:00 Physical Development 00:15:00 Social and Emotional Development 00:15:00 Attachment 00:15:00 Self Esteem & Confidence 00:15:00 Gender Roles and Gender Differences 00:30:00 Learning Disability 01:00:00 Behavioral Disorders 00:30:00 High Intelligence & School Psychology 00:15:00 Phases of Grief 00:30:00 Nutrition and Child Development 00:30:00 Developing into Adulthood 00:30:00 Child Empowerment Build Your Child's Self Esteem 01:00:00 Catch The Good And Not Always The Bad 01:00:00 Demonstrate The Love Is Unconditional 01:00:00 Make Rules And Be Consistent 01:00:00 Make Special Time For Your Child 00:30:00 Always Set An Example 01:00:00 Don't Dominate A Conversation 00:30:00 Learn To Be A Good Communicator 01:00:00 An Unnourished Child has A Long Road Ahead 00:30:00 Child's Social Behaviour Training & Management The Three Modes of Management FREE 01:00:00 What Are Gentle Measures? FREE 01:00:00 There Must be Authority 01:00:00 Gentle Punishment Of Disobedience 01:00:00 The Philosophy of Punishment Action 01:00:00 Rewarding Obedience 01:00:00 The Art of Training Delivery 01:00:00 Methods Exemplified 01:00:00 Della and The Dolls 01:00:00 The Child With The Parent 01:00:00 The Parent With The Child 01:00:00 Difference Between Commendation and Encouragement 01:00:00 Faults of Immaturity 01:00:00 Activities for kids Early Learning 01:00:00 The Role of Imagination in Children`s development 01:00:00 Truth and Falsehood 01:00:00 Judgement and Reasoning 01:00:00 Wishes and Requests 01:00:00 Children`s Questions 01:00:00 The Use of Money 01:00:00 Corporal Punishment 01:00:00 Gratitude in Children 01:00:00 Religious Training 01:00:00 Child Safety Public Safety Basics 00:30:00 Stranger Danger! 01:00:00 School Bus Safety 01:00:00 Playground Safety 00:15:00 Public Hygiene Safety 00:30:00 Internet Safety 00:30:00 Latest Tech Gadgets For Child Safety 01:00:00 The Issues With Not Teaching Your Child Public Safety Rules 00:15:00 Household Safety Safety Basics 00:30:00 Being Safe With Electricity 00:30:00 Being Safe With Fall Hazards 00:30:00 Safety With Poisons 00:30:00 Safety With Choking Hazards 00:30:00 Emergency Contacts And How To Use Them 00:15:00 The Dangers Behind Not Child Proofing 00:30:00 Mock Exam Mock Exam- Accredited Diploma in Child care 00:30:00 Final Exam Final Exam- Accredited Diploma in Child care 00:30:00

Interior design will help you showcase your artistic talents in arts and designing. If you are someone who wants to venture in the interior designing industry, then this course will be perfect for you. You will learn how to build your career as an interior designer. Explore how interior decorating is an enjoyable job that would give you opportunities. A lot of people want always to have a beautiful and presentable interior of their place. Enroll in this course and unleash your hidden talents in art. Course Highlights Extended Diploma in Interior Design is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Interior Design into 89 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 days, 18 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Interior Design Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Interior Design is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Interior Design is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Extended Diploma in Interior Design - Updated Version Introduction to Interior Design 00:24:00 Design Principle 00:22:00 Design Elements 00:24:00 Design Elements Practical Components 00:29:00 Room by Room Design 00:22:00 Popular Interior Designs 00:20:00 Sustainable Design 00:15:00 Presenting Your Ideas 00:17:00 Managing Interior Design Business 00:22:00 Project Overview 00:30:00 Extended Diploma in Interior Design - Old Version Interior Design Fundamentals Define a Theme: Contemporary, Cottage, Eclectic, Southwest FREE 01:00:00 Budget Design for Your Living Room, Den or Family Room 01:00:00 Budget Ideas for Kitchen Design 01:00:00 Budget Bedroom Makeover 01:00:00 Closet Cleanups 01:00:00 Need a Home Office? 00:30:00 Camouflage with Paint! 01:00:00 Faux Finishes Are Hot - Bare Walls Are Not! 00:30:00 Window Treatments 01:00:00 Making the Most of Molding 00:30:00 Fabulous Furniture Finds 00:30:00 Decorate With Wallpaper 01:00:00 Freehand or Stencil A Mural Makes the Wall! 01:00:00 Accessorize - Funky Can Be Fun! 01:00:00 Have Some Fun with Fabric! 01:00:00 Interior Decorating Basics HOW TO REARRANGE A ROOM FREE 02:00:00 HOW TO ANALYZE A ROOM AS PROFESSIONALS DO BEFORE YOU FREE 01:00:00 HOW TO CREATE A ROOM 02:00:00 HOW TO DETERMINE CHARACTERS OF HANGINGS AND FURNITURES-COVERING FOR A GIVEN ROOM 01:00:00 CANDLESTICKS, LAMPS, FIXTURES FOR GAS AND ELECTRICITY, AND SHADES 01:00:00 WINDOW SHADES AND AWNINGS 00:30:00 TREATMENT OF PICTURES AND PICTURE FRAMES 01:00:00 TREATMENT OF PIANO CASES 00:15:00 TREATMENT OF DINING-ROOM BUFFETS AND DRESSING-TABLES 00:15:00 TREATMENT OF WORK TABLES, BIRD CAGES, DOG BASKETS AND FISH GLOBES 00:30:00 TREATMENT OF FIREPLACES 00:30:00 TREATMENT OF BATHROOMS 01:00:00 PERIOD ROOMS 01:00:00 PERIODS IN FURNITURE 01:00:00 CONTINUATION OF PERIODS IN FURNITURE 01:00:00 THE GOTHIC PERIOD 00:30:00 THE RENAISSANCE 01:00:00 FRENCH FURNITURE 01:00:00 THE PERIODS OF THE THREE LOUIS 01:00:00 THE MAHOGANY PERIOD 02:00:00 THE COLONIAL PERIOD 00:30:00 THE REVIVAL OF DIRECTOIRE AND EMPIRE FURNITURE 00:30:00 THE VICTORIAN PERIOD 00:30:00 PAINTED FURNITURE 00:30:00 TREATMENT OF AN INEXPENSIVE BEDROOM 01:00:00 TREATMENT OF A GUEST ROOM (Where economy is not an item of importance) 01:00:00 A MODERN HOUSE IN WHICH GENUINE JACOBEAN FURNITURE IS APPROPRIATELY SET 00:30:00 UNCONVENTIONAL BREAKFAST-ROOMS AND SPORTS BALCONIES 01:00:00 SUN-ROOMS 01:00:00 TREATMENT OF A WOMAN'S DRESSING-ROOM 00:30:00 THE TREATMENT OF CLOSETS 00:30:00 TREATMENT OF A NARROW HALL 00:15:00 TREATMENT OF A VERY SHADED LIVING-ROOM 00:15:00 SERVANTS' ROOMS 00:15:00 THE BABY'S ROOMS: THE DAY ROOM, THE NIGHT ROOM 01:00:00 ROOMS FOR THE ELDERLY 01:00:00 A YOUNG GIRL'S ROOM 01:00:00 THE YOUNG BOY'S ROOM 00:30:00 TABLE DECORATION 01:00:00 WHAT TO AVOID IN INTERIOR DECORATION: RULES FOR BEGINNERS 01:00:00 FADS IN COLLECTING 01:00:00 WEDGWOOD POTTERY; OLD AND MODERN 01:00:00 ITALIAN POTTERY 00:15:00 VENETIAN GLASS, OLD AND MODERN 00:30:00 CONCLUSION 00:15:00 Interior Design INTRODUCTION 00:30:00 DO'S AND DON'TS OF DECORATING 01:00:00 GETTING IDEAS 00:15:00 ELEMENTS OF DESIGN 01:00:00 ORGANIZE YOUR IDEAS 01:00:00 DECORATING ON A BUDGET 01:30:00 MINIMALIST STYLE 01:00:00 CASUAL STYLE 00:30:00 FORMAL STYLE 00:30:00 SHABBY CHIC STYLE 00:30:00 PARIS APARTMENT STYLE 00:30:00 FRENCH COUNTRY STYLE 00:30:00 TROPICAL CHIC STYLE 00:30:00 LODGE STYLE 00:30:00 USING WHAT YOU'VE GOT 00:30:00 DECORATING IN A DAY 00:30:00 CHOOSING ART 01:00:00 CONCLUSION 00:15:00 Illustrations Illustrations 00:00:00 Mock Exam Mock Exam- Extended Diploma in Interior Design 00:30:00 Final Exam Final Exam- Extended Diploma in Interior Design 00:30:00

The Company Overview section of your business plan must excite investors. From the founders’ bios and company history to your business location and business model, it must be clear that you’re poised to succeed. This learning stream helps you navigate the five essential sections to include in your plan: company profile, team, staffing, business model, and current status—all with examples, as well as solid business mindset tips and how to talk to investors. The workshop provides a walk-through of the tactical aspects of the learning stream will be walked-through in the workshop step-by-step.

"Discover the path to your dream job with our transformative online course, 'Overcoming the Obstacles to Landing Your Next Job.' Led by a top-rated resume writer and member of the British CV Writers Association, this step-by-step guide provides proven methods, data-driven insights, and an ATS optimized resume template. Join us today and conquer the job market with confidence and success!"

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

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