5911 Courses delivered Online

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

The course, Dealing with Difficult People in Life & Work - Powerful!, will help you to take strategic steps towards difficult people. It might not be possible to step away from difficult people, especially if it is your job to cope with them. There are ways to manage your relationships in a positive manner.  The course on dealing with difficult people is designed by Prof. Paul Cline (PhD) and Sador Kiss. The instructors are experts in the field of psychology and years of experience in mentoring people. Throughout the course, you'll learn how to control your emotions in relation to your power and strength under particular circumstances. You'll discover techniques of setting up boundaries and enhancing day-to-day collaborations. What you'll learn You Will Have Specific Skills to Handle Each Major Type Of Difficult Person Effectively Be More Effective In Dealing With Office Politics Be Better Able To Set Boundaries Understand Difficult People Better - Understand Why They Do What they Do You Will Have Unique Strategies For Dealing With Difficult People Not Found Elsewhere Why You Should Choose 'Dealing with Difficult People in Life & Work' Access from all types of devices with internet access and optimum screen size 2 hours of video lessons 1 full-length article 1 downloadable resource A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Gaining the skills to deal with the majority of difficult people successfully Setting up boundaries Learning about some uniques strategies for dealing with difficult people Dealing with office politics Understanding the actions and perspectives of difficult people Who is this course for? The course is applicable to anyone who deals with difficult people in their job or professional life. It especially relates to managers, HR professionals, supervisors, mental health workers and teachers. Requirements PC Beginner Level and Internet Access Career Path If you are good with people, you make quick progress in your job. In your family, people approach you for suggestions and you can help others with their relationships. More importantly, you can maintain a healthy balance in your personal life and workplace if you can deal well with difficult people. Dealing With Difficult People In Life & Work - Powerful! Fundamentals of Dealing With Difficult People AND Ourselves FREE 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00

Description: Since human beings are usually faced with issues of complexity, difficultness or any form of stress, we need to learn how to overcome these and one solution to this is meditation. In this course, you will learn about mindfulness meditation and become a master after taking this course. This course will teach you the definition and benefits of mindfulness meditation. More importantly, you will be learning the quick steps of mindfulness meditation to be able to experience it and eventually teach it to other people who are interested in it. Who is the course for? Meditation experts who want to improve their mindfulness meditation and become a master of it. People who have an interest in mindfulness meditation. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: Mindfulness Meditation Mastery course would be beneficial for the following careers: Health Educator Meditation Program Director Mindfulness Intern Peer-to-peer Specialist Yoga and Fitness Instructor. Mindfulness Meditation Mastery Introduction FREE 01:00:00 Definition Of Mindfulness Meditation? FREE 01:00:00 Essential Benefits Of Mindfulness Meditation 00:30:00 Mindfulness Meditation Quick Step By Step 00:30:00 Heal Your Body With Mindfulness Meditation 00:30:00 Mock Exam Mock Exam- Mindfulness Meditation Mastery 00:20:00 Final Exam Final Exam- Mindfulness Meditation Mastery 00:20:00

The Social Media Marketing & Digital Marketing Course 2021 course is intended to define the Social Media Revolution in the most compelling way possible. You'll learn how to manage your Social Media to maximize your profits in a very little time. Discover the tools you require to maintain your Social media presence and grab every opportunity that serves to boost revenue. The course also provides you with a few ideas that you should adopt and abandon while using some well-known platforms such as Twitter, Facebook, Instagram, Pinterest, and YouTube. This inspiring correspondence course offers you the golden rules of Social Media and explains how to optimise for success in a fun and comprehensive guide to the mind. If you desire to get a fair understanding of the Social Media of 2018, you should surely consider taking this course. What Will I Learn? Understand the basics of social media Understand how to improve your profile on Youtube, Facebook, Pinterest, Twitter, Instagram and more Use social media for marketing and growing your brand value Explain the latest 2018 Social Media trends Know the golden rules of social media and the key do's and don'ts Requirements Social Media profiles An interest in Social Media Who is the target audience? Anyone who wants to get a better understanding of using social media in your personal and business lives Introduction Promo Video FREE 00:01:00 Who is Elise Quevedo? 00:02:00 Who Is the Course For? 00:01:00 Understanding Social Media It's a New Social Media Revolution! 00:02:00 Social Network Roles 00:02:00 The Essence of Social Media Introduction 00:05:00 Selling an Experience 00:02:00 FACEBOOK: Dos and Don'ts 00:02:00 PINTEREST: Dos and Don'ts 00:03:00 INSTAGRAM: Dos and Don'ts 00:03:00 TWITTER and Maximising Social Media Profiles 00:02:00 YOUTUBE: Dos and Don'ts 00:01:00 Optimising for Success Introduction 00:05:00 The Golden Rules 00:06:00 There Is Magic After All 00:02:00 Benefits for Business 00:04:00 Key Steps to Social Media Dominance Introduction 00:05:00 Did You Get It? 00:02:00 Bonus Lecture: Digital Trends for 2018 00:02:00 Final Note and Thank You 00:02:00 Course Certification

To grab the opportunity to have hands-on experience in designing video games enroll in this best course. Throughout the lessons, you will gain the learning with practical knowledge on current technologies such as; Maya, 3D Animation, Scripting, and Artificial intelligence. By completing the course you will be competing as a game developer or other related jobs. For the expansion of the video games industry, it becomes easier to secure a job in this field. So it is the best time to work in this industry. Search and register for the program now. You will always get access to the updated content of the course. What you'll learn Design your very own video game logos! Use my own and tested 5 steps logo design process and create logos that sell! Create an awesome app icon for your game! Use different styles and create logo design elements matching your game's genre! Create logo designs that help you stand out and make sales in game marketplaces! ie. Steam, Appstore, Google Play etc. Use your own logos and icons to reach out to your target group! Get better at Inkscape, learn the tricks of fast and effective design from a senior designer! Requirements You need to have basic knowledge of Inkscape You will need: a pencil, paper, and a computer with Inkscape installed A tablet or digital drawing board is optional, I myself only use a simple mouse to draw 🙂 Who this course is for: Beginner designers who are interested in logo design and video game design Indie developers who are working on their own game projects and want to create their own awesome logos! Inkscape users, who want to learn real workflow for real projects! Introduction to game logo design The first question to ask FREE 00:02:00 My game logo design process 00:03:00 The importance of sketching 00:03:00 Basic logos Simple racing game logo design 00:12:00 Simple horror game logo design 00:17:00 Simple logo for a puzzle game 00:18:00 Complex logo designs Cute cartoon game logo design - Part 1 00:13:00 Cute cartoon game logo design - Part 2 00:18:00 Design a sci-fi logo using negative space - Part 1 00:08:00 Design a sci-fi logo using negative space - Part 2 00:16:00 Cartoon fantasy RPG game logo design -Part 1 00:15:00 Cartoon fantasy RPG game logo design -Part 2 00:14:00 Grunge zombie shooter game logo design - Part 1 00:11:00 Grunge zombie shooter game logo design - Part 2 00:19:00

Overview: ***Get Free (PDF +Hard Copy) Certificates worth £180 as a Gift*** Learn how to start a flourishing career in Construction Management with our Construction Management, Building Surveying & Quantity Surveying Diploma course. This Construction Management course will teach you building surveying and construction management. It will teach you various aspects of construction management, ranging from cost management to legal topics. It will also train you in building surveying, covering the cores of Construction Management, Service Inspections, report writing, and more. With a single payment, you will gain access to the Construction Management & Building Surveying Diploma including 11 Premium courses for Construction Manager/ Quantity surveyor, original hardcopy certificate, a transcript and a student ID card. Courses included in this Construction Management, Building Surveying & Quantity Surveying bundle: Course 01: Building Surveying and Construction Management Diploma Course 02: Surveying Basics Course 03: Quantity Surveying Diploma Course 04: Construction Cost Estimation Diploma Course 05: Workplace Health and Safety Diploma Course 06: Manual Handling Level 2 Course 07: Real Estate Investor Level 3 Course 08: Property Law and Legislation Course 09: Working at Height Awareness Diploma Course 10: Office Skills Course 11: RIDDOR Training Learning Outcomes: Learn about essential elements of Construction Management Study the different types of parties and professionals in the construction process Get a solid introduction to Building Information Modelling (BIM) Explore the different steps of the building surveying process. Understand the principles and background of Quantity Surveying Discover how to accurately write reports as a Building Quantity Surveyor/ Manager Become confident in the acts of procurement and bill charging Learn about the main types of cost estimates Learn about building procurement and contract administration Explore how to manage materials for construction Gain an understanding of cost management Key Features of the Course: FREE Construction Management CPD-accredited certificate Get a free student ID card with Construction Management training (£10 applicable for international delivery) Lifetime access to the Construction Management course materials The Construction Management program comes with 24/7 tutor support Get instant access to this Construction Management course Learn Construction Management training from anywhere in the world The Construction Management training is affordable and simple to understand The Construction Management training is an entirely online Enrol today to deepen your understanding of Construction Management, Building Surveying & Quantity Surveying. Description: This Construction Management diploma offers learners the opportunity to acquire the skills that are highly valued in this field. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Construction Management setting. The skills and knowledge gained from this Construction Management course will enable learners to make meaningful contributions to related fields, impacting their experiences and long-term development. ★★★ Course Curriculum of the Construction Management, Building Surveying & Quantity Surveying Bundle ★★★ Course 01: Building Surveying and Construction Management Diploma Construction Cost Estimation Introduction to Construction Management Cost Estimation Role of Cost Estimator and New Aspects of Cost Estimation Elements and Factors influencing Cost Estimation Elements and Factors influencing Cost Estimation Cost Management Management of Material Building Surveyor Training Building Survey: An Introduction Building Law Principles Building Procurement and Contract Administration Building Information Modelling Building Technology The Procedure of Building Survey and Surveys of Historic Buildings Beginning of the Survey: Foundation and In-Depth Survey in Walls Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys Inspection of Joinery and Woodwork Finishes and Surfaces of the Building Services Inspection Building Pathology Building Adaptation Understanding Work Breakdown Structure Report Writing Legal Aspects =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Construction Management & Building Surveying course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*11 = £109) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) Who is this course for? This Construction Management, Building Surveying & Quantity Surveying for everyone. Requirements No Requirements to study Construction Management, Building Surveying & Quantity surveying. Career path This comprehensive Construction Management, Building Surveying & Quantity Surveying course is ideal for anyone who wants to take their professional development to the next level and fast track their career in any of the following roles: Manager Cost Estimator Worker Property Developer Independent builder or decorator Quantity surveyor Assistant Quantity Surveyor Project Manager Site Manager Certificates Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Building Surveying and Construction Management Diploma) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Digital certificate - Included

For new users and the curious. Hello, For new users and the curious. IMPORTANT: Firstly, once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session. This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed.

For new users and the curious. Hello, For new users and the curious. IMPORTANT: Firstly, once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session. This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed.

For new users and the curious. Hello, For new users and the curious. IMPORTANT: Firstly, once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session. This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed.

For new users and the curious. Hello, For new users and the curious. IMPORTANT: Firstly, once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session. This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed.