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CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental
Course Overview: Microsoft 365 Mastery Welcome to Microsoft 365 Mastery, a comprehensive course designed to empower individuals with the skills and knowledge needed to leverage the full potential of Microsoft 365 and its suite of applications. In this course, you will explore the diverse functionalities of Microsoft 365, covering its key components and applications through a structured series of modules. Module 1: Overview of Microsoft 365 and Its Applications Gain a comprehensive understanding of Microsoft 365, including its core components and applications. Explore how Microsoft 365 enhances productivity and collaboration in modern workplaces. Module 2: OneDrive and SharePoint Online Delve into OneDrive and SharePoint Online, powerful cloud-based storage and collaboration platforms. Learn how to efficiently manage files, collaborate on documents, and organize content using these tools. Module 3: Microsoft Teams and Outlook Discover the collaborative power of Microsoft Teams and the productivity features of Outlook. Explore how Teams facilitates seamless communication and collaboration, while Outlook helps manage emails, calendars, and tasks effectively. Module 4: Microsoft Planner and Forms Master Microsoft Planner for task management and project coordination, and learn to create surveys and quizzes using Microsoft Forms. Explore how these tools streamline workflow and gather valuable insights. Module 5: Power Automate and 365 Security Features Unlock the potential of automation with Power Automate, and explore essential security features within Microsoft 365. Learn to automate repetitive tasks and safeguard sensitive data effectively. Module 6: Admin Center and Accessibility Navigate the Microsoft 365 Admin Center and understand its role in managing user accounts, licenses, and security settings. Learn about accessibility features to ensure inclusivity and compliance within your organization. Module 7: Collaborative Editing and Integration with Other Tools Explore collaborative editing features across Microsoft 365 applications and discover how they enhance teamwork and productivity. Learn about integration possibilities with third-party tools to extend the capabilities of Microsoft 365. Module 8: Best Practices and Migration Strategies Acquire best practices for deploying and managing Microsoft 365 within your organization. Understand migration strategies to seamlessly transition from legacy systems to Microsoft 365 while minimizing disruptions. Throughout the course, you will engage in hands-on exercises, case studies, and practical demonstrations to reinforce your learning and develop valuable skills applicable to real-world scenarios. By the end of this course, you will emerge as a proficient Microsoft 365 user equipped to drive productivity, collaboration, and innovation within your organization. Join us on this journey to Microsoft 365 mastery! Course Curriculum Module 1_ Overview of Microsoft 365 and Its Applications Overview of Microsoft 365 and Its Applications 00:00 Module 2_ OneDrive and SharePoint Online OneDrive and SharePoint Online 00:00 Module 3_ Microsoft Teams and Outlook Microsoft Teams and Outlook 00:00 Module 4_ Microsoft Planner and Forms Microsoft Planner and Forms 00:00 Module 5_ Power Automate and 365 Security Features Power Automate and 365 Security Features 00:00 Module 6_ Admin Center and Accessibility Admin Center and Accessibility 00:00 Module 7_ Collaborative Editing and Integration with Other Tools Collaborative Editing and Integration with Other Tools 00:00 Module 8_ Best Practices and Migration Strategies Best Practices and Migration Strategies 00:00
Learn touch typing efficiently and accurately with our comprehensive Touch Typing Course. Suitable for beginners and those looking to refine their skills, this course covers everything from basic setup to mastering the entire keyboard.
A comprehensive and detailed course containing premium beginner, intermediate, and advanced level content. Start with the fundamentals and build a strong foundation before gradually studying Excel 2021's advanced features, formulae, and functions that will help you become a master.
Feeling overwhelmed by your to-do list? Master the art of time management with our guide! Learn proven strategies to maximize your productivity, prioritize tasks effectively, and achieve a healthy work-life balance. Say goodbye to procrastination and hello to accomplishing more in less time. Start your journey to a stress-free and organized future today!
During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.
During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.