We know how crucial digital skills are to the modern economy. In the UK, employers report that 33% of positions they find challenging to fill are partly due to applicants' inadequacies in this area. However, because "digital skills" encompasses a broad range of abilities, knowledge, and skills, it is challenging to develop programs that target digital skills demands. Fortunately, Apex Learning has already made an effort to shed light on the matter by highlighting the skills companies seek by summarising all you need to know in a 30-in-1 bundle of Microsoft Office Specialist (MOS) that serves as an excellent foundation to reach the advanced level of Microsoft office. With the help of this bundle, you may quickly and simply master all the most essential and significant aspects of Microsoft Office without wasting time on unimportant stuff. It is designed in a straightforward, easy, and approachable manner. In this bundle, you will be getting the following courses, Package Details: Number of Courses: 30 Courses Accreditation: CPD Quality Standards Free Certificates: PDF: 30Hardcopy: 30 (Delivery Charge Applicable) Courses Access: Lifetime Instalment Payment Available Microsoft Office Specialist (MOS) Course 01: MS Word Diploma Course 02: Proofreading & Copyediting Course 03: PowerPoint Diploma Course 04: Microsoft Excel Level 3 Course 05: New Functions in Microsoft Excel 2021 Course 06: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 07: Microsoft Excel: Excel Sheet Comparison with VBA Course 08: Microsoft Excel: Master Power Query in 120 Minutes! Course 09: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 10: Excel Pivot Tables Course 11: Data Analysis in Microsoft Excel Complete Training Course 12: Excel Must know Formulas and Functions Course 13: Excel spreadsheet for Beginner Course 14: Excel Data Analysis for Beginner Course 15: Diploma in Excel Vlookup Xlookup Match and Index Course 16: Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Course 17: PowerBI Formulas Course 18: Outlook Tips and tricks Course 19: Excel PowerQuery and PowerPivot Course 20: Complete Microsoft Power BI 2021 Course 21: The Complete Microsoft Outlook Masterclass Course 22: The Complete Microsoft OneDrive Course Course 23: MS Access Tables and Queries for Beginner Course 24: MS Access Databases Forms and Reports Level 3 Course 25: Microsoft Teams Course 26: Planning & Control Using Microsoft Project 2013, 2016 & 2019 Course 27: Data Protection and Data Security Level 2 Course 28: Office Skills and Administration Management Diploma Course 29: Touch Typing Essentials Course 30: Document Control Learning Outcomes Upon completion of the course, you will be able to, Discover the MS Word tools. Learn how to make PowerPoint presentations. Gain a thorough understanding of Microsoft Office Excel. Discover how to use Excel for data analysis. Explore the PowerBI formulae. Learn more about Microsoft Access. Project's fundamentals. Increase your understanding of office and administrative management. And much more... This comprehensively designed course includes different tools such as word, excel, PowerPoint, outlook, access etc. As a consequence, the knowledge you acquire from it will make you a better worker and colleague. You will master techniques for utilising Microsoft Office products in this course beyond just using the basic functions. It will boost your working efficiency. The high output will eventually result in career success over the long run. So enrol right away to avoid missing out! CPD 315 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle including- Students Graduates Job Seekers Job Holders Requirements None. Career path The Microsoft Office Specialist (MOS) will help you develop a certain demanding skill and will be beneficial to the following careers, Office Administrator Office Manager Supervisor Executive Assistant Personal Assistant The average annual income for these occupations in the United Kingdom is between £22,000 and £28,000.
Overview The job market in the UK has been through a significant amount of turbulence over the last year, mainly due to the pandemic and recent war. As a result, finding a suitable niche in this highly competitive job market has become more challenging. So to cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Microsoft Office bundle. Our Microsoft Office package, with the latest digital study materials and innovative learning method, will give you in-depth knowledge of this domain. You will learn the basics step by step with clear lessons and support from experienced tutors. You will be able to hone your knowledge from beginner to advanced level of Microsoft office as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest. As Microsoft Office, there are endless opportunities for you if you have the right knowledge and skill. Therefore, to make your career journey a successful one, we designed this Microsoft Office bundle as a one-stop solution for you. This 20-in 1 Ultimate Microsoft Office bundle consists of the following Courses: Course 01: MS Word Diploma Course 02: Proofreading & Copyediting Course 03: PowerPoint Diploma Course 04: Microsoft Excel Level 3 Course 05: New Functions in Microsoft Excel 2021 Course 06: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 07: Microsoft Excel: Excel Sheet Comparison with VBA Course 08: Microsoft Excel: Master Power Query in 120 Minutes! Course 09: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 10: Excel Pivot Tables Course 11: Data Analysis in Microsoft Excel Complete Training Course 12: Excel Must know Formulas and Functions Course 13: Excel spreadsheet for Beginner Course 14: Excel Data Analysis Course 15: Excel Vlookup, Xlookup, Match and Index Course 16: Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Course 17: PowerBI Formulas Course 18: Outlook Tips and tricks Course 19: Excel PowerQuery and PowerPivot Course 20: Complete Microsoft Power BI 2021 Additionally, you will get 5 other career-guided courses in this Microsoft Office bundle: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Learning Outcomes of Microsoft Office bundle This career-oriented bundle will help you to Gain the ability to excel in the role of Microsoft Office Know your responsibilities as Microsoft Office and convey your experience to others Gain excellent interpersonal and communication skills Know the pros and cons of working as Microsoft Office Adhere to the regulations around this area Gain time and risk management skills to ensure efficiency Manipulate technological advancement to become more effective Maintain moral standards and set an example for your peers So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Microsoft Office bundle. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (MS Word Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is for anyone who wants to learn Microsoft Office for office admin jobs. It’s ideal for beginners who are just starting or for those who want to refresh their Microsoft Office skills. By mastering Microsoft Office, you’ll be better prepared to handle office tasks efficiently. Requirements This Microsoft Office course has been designed to be fully compatible with tablets and smartphones. Career path Completing this course will enhance your CV and prepare you for a range of office administration roles where Microsoft Office skills are highly valued. Office Assistant: £18,000 to £25,000 Administrative Coordinator: £20,000 to £30,000 Executive Secretary: £25,000 to £40,000 Office Manager: £30,000 to £50,000 Senior Administrative Officer: £40,000 to £60,000 Operations Administrator: £45,000 to £70,000 With strong Microsoft Office knowledge, you’ll be ready to excel in these roles and stand out in the competitive job market.
FREE Level 7 QLS Endorsed Certificate | 11 CPD Courses+11 PDF Certificate| 150 CPD Points| CPD & CiQ Accredited
Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Data Entry Administrator Now Tired of browsing and searching for a Data Entry Administrator course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive Data Entry bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Data Entry Administrator bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Data Entry Administrator course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Data Entry Administrator and help you along your learning journey. Advanced audio-visual learning modules of these Data Entry Administrator courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Data Entry Administrator, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These Data Entry certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Data Entry Bundle Consists of the following Premium courses: Course 01: Data Entry Administrator Course 02: Touch Typing Essentials Course 03: Electronic Document Management System Step Course 04: Information Management Course 05: Document Control Course 06: Encryption Course 07: Workplace Confidentiality Course 08: GDPR Course 09: Introduction to Data Analysis Course 10: Functional Skills IT Course 11: Decision Making and Critical Thinking Course 12: Freelancing on Upwork Course 13: Decision-Making Course 14: Time Management The Data Entry bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Data Entry Administrator expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Data Entry Administrator Introduction to Data Entry Using the Computer for Data Entry Common Rules and Guidelines for Data Entry Using Excel for Efficient Data Entry Using Excel's Flash Fill and Autofill to Automate Data Entry How to Create a Data Entry Form in Excel? Using Statistics Packages in Data Entry ---------- Other Courses Are --------- Course 02: Touch Typing Essentials Course 03: Electronic Document Management System Step Course 04: Information Management Course 05: Document Control Course 06: Encryption Course 07: Workplace Confidentiality Course 08: GDPR Course 09: Introduction to Data Analysis Course 10: Functional Skills IT Course 11: Decision Making and Critical Thinking Course 12: Freelancing on Upwork Course 13: Decision-Making Course 14: Time Management How will I get my Data Entry Certificate? After successfully completing the Data Entry Administrator course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Data Entry Administrator bundle. Requirements Our Data Entry Administrator course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Data Entry Administrator expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Data Entry Administrator) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Data Entry Administrator) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
24 Hour Flash Deal **25-in-1 Microsoft Office Specialist Excel Certification Mega Bundle** Microsoft Office Specialist Excel Certification Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Microsoft Office Specialist Excel Certification package online with Studyhub through our online learning platform. The Microsoft Office Specialist Excel Certification bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Microsoft Office Specialist Excel Certification course provides complete 360-degree training on Microsoft Office Specialist Excel Certification. You'll get not one, not two, not three, but twenty-five Microsoft Office Specialist Excel Certification courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Microsoft Office Specialist Excel Certification courses are yours for as long as you want them once you enrol in this course This Microsoft Office Specialist Excel Certification Bundle consists the following career oriented courses: Course 01: Microsoft Excel Course 02: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 03: Excel VBA/Macros Foundations Course 04: Microsoft Excel: Master Power Query in 120 Minutes! Course 05: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 06: Data Analysis in Excel Course 07: Excel 2016 Advanced Formulas and Functions Course 08: MS Word Essentials Course 09: Copyediting & Proofreading Course 10: Microsoft PowerPoint Course 11: Bookkeeping Tool : Google Sheets Course 12: Data Analysis and Forecasting in Excel Course 13: Excel Vlookup; Xlookup; Match and Index Course 14: Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Course 15: PowerBI Formulas Course 16: Learn Microsoft Word, PowerPoint & Outlook In 90 Minutes! Course 17: Microsoft Power BI 2021 Complete Course Course 18: Microsoft Access Tables and Queries Course 19: Microsoft Access Databases Forms and Reports Course 20: Microsoft Teams Course 21: Master the Basics of Microsoft Power Apps Course 22: Learn the Fundamentals of Microsoft SharePoint Course 23: Learn the Basics of Microsoft Visio in Only 30 minutes! Course 24: Learn the Basics of Microsoft Forms in Only 30 minutes! Course 25: Master the Basics of Microsoft Power Automate The Microsoft Office Specialist Excel Certification course has been prepared by focusing largely on Microsoft Office Specialist Excel Certification career readiness. It has been designed by our Microsoft Office Specialist Excel Certification specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Microsoft Office Specialist Excel Certification Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Microsoft Office Specialist Excel Certification bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Microsoft Office Specialist Excel Certification Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Microsoft Office Specialist Excel Certification Elementary modules, allowing our students to grasp each lesson quickly. The Microsoft Office Specialist Excel Certification course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Microsoft Office Specialist Excel Certification bundle, you really hit the jackpot. Here's what you get: Step by step Microsoft Office Specialist Excel Certification lessons One to one assistance from Microsoft Office Specialist Excel Certification professionals if you need it Innovative exams to test your knowledge after the Microsoft Office Specialist Excel Certification course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Microsoft Office Specialist Excel Certification courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Microsoft Office Specialist Excel Certification certificate and transcript on the next working day Easily learn the Microsoft Office Specialist Excel Certification skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Microsoft Office Specialist Excel Certification training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Microsoft Office Specialist Excel Certification Microsoft Office Skills is a pathway of the following career opportunities: Microsoft Office Specialist (MOS) Expert Microsoft Office Specialist (MOS) Master Microsoft Office Specialist (MOS) Microsoft Specialist certification in Office 365 MS Office User Microsoft Certified Specialist Developing Microsoft Azure Solution Microsoft Certified Technology Specialist (MCTS) Microsoft Certified IT Professional (MCITP) Requirements To participate in this Microsoft Office Specialist Excel Certification course, all you need is - A smart device A secure internet connection And a keen interest in Microsoft Office Specialist Excel Certification Career path You will be able to kickstart your Microsoft Office Specialist Excel Certification career because this course includes various courses as a bonus. 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Here's what you get: Step by step Medical Secretary Advanced Diploma lessons One to one assistance from Medical Secretary Advanced Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Medical Secretary Advanced Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Medical Secretary Advanced Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Medical Secretary Advanced Diploma certificate and transcript on the next working day Easily learn the Medical Secretary Advanced Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? 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Description: If you want to work as a project manager, it's pretty essential to know how the top companies operate. The Lean Six Sigma methodology is a framework that helps you, as the Project Manager, keep on top of your project. Lean Six Sigma is a proven business process improvement methodology for companies striving to gain a competitive edge. In high demand across a diverse range of industries, Lean Six Sigma training is a powerful way to become an invaluable asset at your organization and improve your career prospects. Learn how to reduce workload, eliminate waste and improve productivity in the long-term and develop objective metrics to measure, standardize and improve organizational goals. Who is the course for? Professionals who want to know how six sigma works Businessmen interested in improving their work process by reducing waste to increase profitability Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Lean Six Sigma and Project Management Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Project Manager Quality Assurance Engineering Lean Manufacturing Managers Entrepreneurs Lean Process Module One - Getting Started 00:30:00 Module Two - Understanding Lean 01:00:00 Module Three - Liker's Toyota Way 01:00:00 Module Four - The TPS House 01:00:00 Module Five - The Five Principles of Lean Business 01:00:00 Module Six - The First Improvement Concept (Value) 01:00:00 Module Seven - The Second Improvement Concept (Waste) 01:00:00 Module Eight - The Third Improvement Concept (Variation) 01:00:00 Module Nine - The Fourth Improvement Concept (Complexity) 01:00:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 01:00:00 Module Eleven - The Improvement Toolkit 00:30:00 Module Twelve - Wrapping Up 01:30:00 Six Sigma Six Sigma Basics 00:15:00 Improvement Tools 00:30:00 Management Tools for Generating Ideas 00:15:00 Continuous Improvement 00:30:00 Customer Relationships 00:30:00 Introduction to Project Management Introduction & Overview FREE 00:16:00 Tools You Need 00:19:00 Teams & Leadership Teams & Leadership 00:35:00 Teams 00:33:00 Conflict 00:34:00 Project Communication Project Communication 00:25:00 Didactic Communications 00:22:00 Basic Meeting Rules 00:21:00 Stakeholder Management Stakeholder Management 00:21:00 The Basics of Project Management The Basics of Project Management 00:19:00 Project Needs 00:21:00 Scope and Requirements Scope and Requirements 00:28:00 Work Breakdown Structures 00:27:00 Displayed Thinking 00:31:00 Developmental Methodologies Developmental Methodologies 00:25:00 Methodology Types 00:26:00 Selecting a Methodology 00:22:00 Effective Budgets & Schedules Effective Budgets & Schedules 00:25:00 Resource Estimating 00:26:00 Estimating Techniques 00:26:00 Project Performance Project Performance 00:25:00 The Keys to Success 00:23:00 Project Performance Key Values 00:24:00 Change Management Change Management 00:16:00 Planning the Project Define the Project Requirements 00:28:00 Create Your Project Plan 00:38:00 Implementing the Project Plan Execute the Project Plan 00:13:00 Monitor the Progress of the Project 00:20:00 Negotiate for Success 00:16:00 Evaluate the Process 00:19:00 Mock Exam Mock Exam- Lean Six Sigma and Project Management Diploma 00:30:00 Final Exam Final Exam- Lean Six Sigma and Project Management Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Duration 3 Days 18 CPD hours This course is intended for Professionals who want unparalleled creative freedom, productivity, and precision for producing superb 3D modeling. Overview Fundamental concepts and workflows for creating 3D models using AutoCAD, Represent a design by creating solid primitives, solid or surface models from cross-sectional geometry, or composite models from multiple solid models, Complete a solid model design by adding the necessary features to detail, duplicate, and position 3D models, Convert 2D objects to 3D objects, Document a 3D design by creating 2D drawings for production and visualization, Communicate design ideas using visual styles, lights, model walk-through tools, and renderings. In this course, you will learn the fundamental concepts and workflows for creating 3D models using AutoCAD. IntroductionAdvanced Text Objects Annotation Scale Overview Using Fields Controlling the Draw Order Working with Tables Working with Linked Tables Creating Table Styles Projects - Advanced AnnotationDynamic Blocks Working with Dynamic Blocks Creating Dynamic Block Definitions Dynamic Block Authoring Tools Additional Visibility Options Attributes Inserting Blocks with Attributes Editing Attribute Values Defining Attributes Redefining Blocks with Attributes Extracting Attributes Projects - Advanced Blocks & AttributesOutput and Publishing Output For Electronic Review Autodesk Design Review Publishing Drawing Sets Other Tools for Collaboration eTransmit Hyperlinks Cloud Collaboration and 2D Automation Connecting to the Cloud Sharing Drawings in the Cloud Attach Navisworks Files Attach BIM 360 Glue Models Introduction to Sheet Sets Overview of Sheet Sets Creating Sheet Sets Creating Sheets in Sheet Sets Adding Views to Sheets Importing Layouts to Sheet Sets Publishing & Customizing Sheet Sets Transmitting and Archiving Sheet Sets Publishing Sheet Sets Customizing Sheet Sets Custom Blocks for Sheet Sets Projects - Sheet SetsManaging Layers Working in the Layer Properties Manager Creating Layer Filters Setting Layer States CAD Standards CAD Standards Concepts Configuring Standards Checking Standards Layer Translator System Setup Options Dialog Box System Variables Dynamic Input Settings Drawing Utilities Managing Plotters Plot Styles Introduction to Customization Why Customize? Creating a Custom Workspace Customizing the User Interface Using the Customize User Interface (CUI) Dialog Box Customizing the Ribbon Customizing the Quick Access Toolbar Customizing Menus Keyboard Shortcuts Macros & Custom Routines Custom Commands & Macros Running Scripts Action Recorder Editing Action Macros Loading Custom Routines
Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations
Data Visualization Courses London. In this Power BI Course, you will learn how to translate data trends, summaries, statistics and insights from your data into powerful and inspirational visualizations This course is ideal for managers and data analysts who need to make business decisions based on data.