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Course Description Enrich your knowledge from the bite-size Performance Management: Part 2 course. In this course, you will learn the benefits, principles and styles of communication. You will also learn how to communicate effectively under pressure situations. In addition, you will have the opportunity to learn about leadership and improve your skills as a leader. This Performance Management: Part 2 course will also help you understand team resilience and its challenges. This course will also familiarise you with work-related stress and HSE standards. To improve your performance management capabilities, join the course today! Learning outcome  Learn the principles of communication Improve effective communication skills under stressful situations Understand leadership and develop skills required as a leader Familiarise yourself with team resilience and HSE standards How Much Do Managers Earn? Senior - £63,000(Appx.) Average - £41,000(Appx.) Starting - £31,000(Appx.) Requirement Our Performance Management: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Performance Management: Part 2 Module 01: Effective Communication Under Pressure: Part 1 00:30:00 Module 02: Effective Communication Under Pressure: Part 2 00:11:00 Module 03: Leadership Under Pressure 00:17:00 Module 04: Team Resilience to Work Under Pressure 00:23:00 Module 05: Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) 00:28:00 Assignment Assignment - Performance Management: Part 2 00:00:00

Give a compliment to your career and take it to the next level. This Essential Management Skills for New Managers bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Essential Management Skills for New Managers bundle will help you stay ahead of the pack. Throughout the Essential Management Skills for New Managers programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Essential Management Skills for New Managers course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Essential Management Skills for New Managers Bundle Consists of the following Premium courses: Course 1: Management for Managers Course 2: Managerial Accounting Masterclass Course 3: Level 3- Project Management Course 4: Resourcing and Managing Talent Course Course 5: Employment Law Level 3 Course 6: Contract Manager Diploma Course 7: People Management Skills Level 3 Course 8: Performance Management Course 9: Compliance & Business Risk Management Course 10: Level 2 Microsoft Office Essentials Course 11: Sexual Harassment Awareness Training Enrol now in Essential Management Skills for New Managers to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Essential Management Skills for New Managers expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum: Course 1: Management for Managers Module 1: Understanding Management and Leadership Module 2: Leadership Theories Module 3: Improving Management and Leadership Performance Module 4: High-Performance Teams Module 5: Motivating Employees Module 6: Organisational Skills Module 7: Talent Management Module 8: Succession Planning Module 9: Business Process Management Module 10: Communication Skills Module 11: Negotiation Techniques Module 12: Managing Meetings and Giving Feedback Module 13: Managing Change Module 14: Time Management Module 15: Stress Management Module 16: Emotional Intelligence in Leadership Module 17: Managing Conflict Module 18: Dealing with Office Politics Module 19: Risk Management Module 20: Corporate Responsibility and Ethics Module 21:Microsoft Word, Excel, PowerPoint Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 125 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Essential Management Skills for New Managers bundle. Requirements This Essential Management Skills for New Managers course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Listening is the more important part of every conversation no matter what your job title is What you'll learn Active listening Skills Listen with the intention to understand not respond Better understand people Support people through active listening Understand what can stop you from listening The Power of Silence This course includes: 2.5 hours on-demand video 4 downloadable resources Access on mobile and TV Certificate of completion Requirements No requirements Description "You're not listening to me!" If this is something your loved ones are telling you, it's time you learned to listen. Because being heard and understood (even if you don't agree with what is being said) is often better than giving advice no one asked for. In this course you will learn: Barriers to listening what is stopping you from listening and what can you do about it? STOP the distractions - how to channel your focus on to the other person Listen to not only words but also tone and body language. With so much information, your brain will only pick up what's important to you, especially if you are not fully present. There is so much more in listening than just hearing the words. ASK good questions. If you're not getting the answers you want, maybe it's time to change your questions. Reflect- repeating the other person's words back to them will show you are listening. You can also lead the conversation, if necessary, by repeating part of the sentence you want to learn more about. Silence. Not only to meditate but silence in a conversation can be very powerful. Giving time and space to think, reflect and answer your questions. Because there is a chance that whatever it is someone is telling you, might be the first time they hear their own story. The world would be a happier place if only we listen to each other more, instead of making assumptions ... So, click that button...what have you got to lose? PS: How do I know listening is powerful? As a Listening volunteer at Samaritans, the best calls are those I say very little and let the other person talk without directing the conversation where I would want it to go or offering advice I wasn't asked for. Who this course is for: Kind people wanting to help others Counsellors Coaches Therapist Wellbeing officers Community Support workers Managers Sales assistants

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know? The UK property market is booming, with over 1 million homes were bought and sold in the UK in 2023. But behind every sale or purchase lies a complex web of legal processes, paperwork, and negotiations. Are you ready to be a part of it? This Diploma in Conveyancing bundle equips you with the essential knowledge and skills to excel in the field of conveyancing. You'll gain a thorough understanding of property law, contract management, and the legal procedures involved in property transactions. From managing confidential documents to understanding construction industry schemes, this Conveyancing Diploma bundle covers every aspect of a successful career in conveyancing. With a single payment, you will gain access to Conveyancing course, including 10 premium courses, a QLS Endorsed Hardcopy certificate and 11 PDF certificates for Absolutely free. This Conveyancing Bundle Package includes: Main Course: Diploma in Conveyancing at QLS Level 5 10 Additional CPD Accredited Premium Courses - Course 01: Paralegal Training Course 02: Property Law and Taxation Course 03: Understanding Wills and Probate Laws Course 04: Contract Management Course Level 5 Course 05: Diploma in Construction Industry Scheme (CIS) Course 06: Workplace Confidentiality Course 07: Document Control Course 08: Customer Service Training Course 09: Essentials Communication for Business Course 10: Effective Email Writing Success becomes a lot simpler with this Conveyancing bundle package, which allows you to monetise your skills. This Conveyancing bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. Learning Outcomes of Conveyancing Bundle Identify the key legal principles of property ownership and transactions. Understand the stages and procedures involved in conveyancing. Draft and interpret legal documents related to property transactions. Manage contracts effectively and ensure compliance with regulations. Apply strong communication and customer service skills in property dealings. Understand wills and probate procedures for property inheritance. Don't miss out on this exceptional opportunity to build a bright future in the UK property market. Enrol today i our Conveyancing Bundle and take your first step towards success! Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Conveyancing Get a free student ID card with Conveyancing Training program (£10 postal charge will be applicable for international delivery) The Conveyancing is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Conveyancing course materials The Conveyancing comes with 24/7 tutor support Take a step toward a brighter future! Main Course Course: Diploma in Conveyancing at QLS Level 5 Introduction Fundamentals Property Law & Conveyancing Practice Land Registry Updates and Law Law of Contract Landlord and Tenant Standard Transactions Understanding Accounting Procedures for Transactions Preparing Legal Documents Taxation Issues for Conveyancers Course 01: Paralegal Training Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict And Conflict Resolution Module 13: Professional Conduct And Ethics Of Paralegals Module 14: Mandatory Knowledge Fields And Survival Tips For Paralegals Course 02: Property Law and Taxation Module 01: The Property Law and Practice Module 02: Ownership and Possession of the Property Module 03: Co-Ownership in Property Module 04: Property Taxation on Capital Gains Module 05: VAT on Property Taxation Module 06: Property Taxation Tips for Accountants and Lawyers Module 07: Changes in the UK Property Market =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Career changers Paralegal aspirants Property professionals Business communicators Legal support staff Requirements You will not need any prior background or expertise to enrol in this bundle. Career path The Diploma in Conveyancing bundle will enable you to get hired in Property Law-related jobs. Jobs you can explore are the following- Conveyancer Legal executive Property lawyer Estate planner Land registrar Mortgage broker Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Conveyancing at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Unlock a world of possibilities with our Youth Work Diploma Level 4 bundle! This bundle is your one-stop solution for all your needs in youth work and social care. Our courses are specially designed for those who are passionate about making a positive impact in the lives of young people and their families. The first course in this bundle is QLS-endorsed, which means that you will receive a QLS hardcopy certificate for free with it. This certificate is a mark of quality and will add immense value to your CV. So, if you want to stand out in a competitive job market, this bundle is the perfect choice for you. The rest of the courses are CPD-QS accredited, ensuring that you receive high-quality training that is relevant and up-to-date. From understanding autism to safeguarding vulnerable adults, our courses cover a wide range of topics that are essential for any youth worker or social care professional. By completing this bundle, you will gain in-depth knowledge of youth work and social care, which will enable you to make a real difference in the lives of young people and their families. So, why wait? Enrol today and start your journey towards a fulfilling career in youth work and social care! This Youth Work Diploma Level 4 Bundle Package includes: Course 01: Diploma in Youth Work at QLS Level 4 10 Premium Additional CPD QS Accredited Courses - Course 01: Diploma in Social Work Studies - Level 3 Course 02: Family Support Worker Course Course 03: Mental Health Support Worker Course 04: Understanding Autism Level 3 Course 05: Safeguarding Children Course Course 06: Safeguarding Vulnerable Adults - Level 3 Course 07: Domestic Violence and Abuse Awareness Diploma Course 08: Diploma in Substance Misuse Awareness Course 09: Drugs and Alcohol Awareness Training - Online Certification Course 10: Child Counselling and Youth Why Prefer This Youth Work Diploma Level 4 Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Youth Work Diploma Level 4 bundle courses, you will be able to learn: Gain a comprehensive understanding of youth work and social care. Develop the skills and knowledge required to support young people and their families. Gain a deeper understanding of mental health, autism, substance misuse, and domestic violence. Develop the skills to recognise and respond to safeguarding concerns. Learn effective communication skills and strategies for working with young people and their families. Enhance your CV with a QLS-endorsed certificate and CPD-QS accredited qualifications. Get equipped with the knowledge and skills required for a fulfilling career in youth work and social care. ***Curriculum breakdown of Youth Work Diploma Level 4*** Module 01: Introduction to Youth Work Module 02: Who Are the Youth Workers? Module 03: Youth Worker Role and Methods Module 04: Legal Responsibilities Module 05: Youth Work as a Career (Social Work) Module 06: Social Influences Module 07: Youth Work in Mental Health Module 08: Social Work and Criminal Justice How is the Youth Work Diploma Level 4 Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Individuals who are passionate about making a positive impact on young people's lives. Those who wish to pursue a career in youth work, social care, or related fields. People who are looking to upskill or enhance their knowledge in youth work and social care. Individuals who want to increase their employability and stand out in the job market. Career path Youth Worker: £18,000 - £35,000 per year. Social Worker: £24,000 - £40,000 per year. Family Support Worker: £17,000 - £28,000 per year. Mental Health Support Worker: £17,000 - £25,000 per year. Domestic Violence Support Worker: £19,000 - £30,000 per year. Note: The salary ranges mentioned above are approximate and may vary depending on factors such as experience, qualifications, and location. Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Youth Work at QLS Level 4 Hard copy certificate - Included

Legal Secretary Level 3 Diploma (Paralegal) As the legal industry continues to evolve and expand, the demand for skilled paralegals has never been greater. That's why it's crucial to invest in your professional development and stay up-to-date with the latest trends and regulations. Our Paralegal Training bundle is the perfect solution for anyone looking to enhance their knowledge and skills in this dynamic field. With 15 CPD-certified courses, you'll gain a comprehensive understanding of the legal industry and its many complexities. Each course is designed to equip you with the knowledge and expertise necessary to succeed in the ever-changing legal landscape. From employment law to data protection and document control to financial investigation, this bundle covers all the bases. But it's not just about acquiring theoretical knowledge - it's about putting that knowledge into practice. That's why our courses are designed in such a way that allows you to apply your newfound knowledge to real-life scenarios. Investing in your professional development is not only beneficial for your career but for your personal growth as well. By expanding your skillset and broadening your horizons, you'll become a more well-rounded and knowledgeable individual. Plus, with a hardcopy and PDF certificate, along with a SID worth £180, you'll have tangible proof of your achievements. So why wait? Invest in your future today with our Paralegal Training bundle and take the first step towards becoming a skilled and successful paralegal. Learning Outcomes of Paralegal Diploma (Legal Secretary): Upon completion of the Legal Secretary Level 3 Diploma (Paralegal) bundle, you will be able to: Gain a comprehensive understanding of the legal industry and its complexities Develop expertise in various areas of law, including employment law and data protection Acquire skills in document control, financial investigation, and fraud management Learn about workplace safety and confidentiality Master leadership and management skills Enhance critical thinking and decision-making abilities Gain knowledge of positive psychology and its application in the workplace This Paralegal Courses Bundle Consists of the following Premium courses: Course 01: Paralegal Course 02: Legal Secretary Course 03: Compliance Training Level 2 Course 04: Employment Law Level 3 Course 05: Contract Manager Diploma Course 06: Workplace Confidentiality Course 07: Document Control Course 08: GDPR Data Protection Level 5 Course 09: Financial Investigator Course 10: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 11: Security Management Advanced Diploma Course 12: Leadership & Management Diploma Course 13: Decision Making and Critical Thinking Course 14: Workplace Safety Course Course 15: Positive Psychology Masterclass Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 14 CPD courses of this Legal Secretary Level 3 Diploma (Paralegal) Bundle Certificates, student ID for the title course included with this Legal Secretary Level 3 Diploma (Paralegal) bundle Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative of Legal Secretary Level 3 Diploma (Paralegal) bundle designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited Legal Secretary Level 3 Diploma (Paralegal) - improve the chance of gaining professional skills Legal Secretary Level 3 Diploma (Paralegal) Curriculum of Legal Secretary Level 3 Diploma (Paralegal) Bundle Course 01: Paralegal Understanding the Concept Key Legal Terminology Effective Communication Skills The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 02: Legal Secretary Introduction to Legal Secretary Role of Legal Secretaries General Duties and Day-to-Day Operations of a Legal Secretary Record Keeping Legal Writing Skills & Proofreading Research Skills You Need to Know Transcription, Editing & Correspondence to Judges Legal System of UK UK Court System Meeting Management & Minute Taking Other Secretarial Roles and Responsibilities Customer Service Role Telephone Etiquette Organizing Work Using MS Word Proof Reading CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Legal Secretary Level 3 Diploma (Paralegal) Anyone from any background can enrol in this Legal Secretary Level 3 Diploma (Paralegal) bundle. Requirements Legal Secretary Level 3 Diploma (Paralegal) This Legal Secretary Level 3 Diploma (Paralegal) course has been designed to be fully compatible with tablets and smartphones. Career path Legal Secretary Level 3 Diploma (Paralegal) Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Looking to establish a successful career in real estate? The Estate Agent & Property Development online course is here to help you achieve your goals! Whether you're a professional seeking to upskill, a beginner looking to learn the ropes, or a freelancer wanting to grow your business, this course has something for everyone. The demand for estate agents and property developers is at an all-time high, with the global real estate market projected to reach $4.26 trillion by 2025. This means there is a growing need for professionals with expertise in this field, and this course can equip you with the knowledge and skills necessary to succeed. With the Estate Agent & Property Development course, you can also look forward to an attractive salary range. As per recent reports, the average salary for an estate agent or property developer ranges from $40,000 to $100,000 per year, with an estimated monthly income of $3,000 to $8,000. Learning Outcomes Estate Agent & Property Development Level 3 Diploma: You will be able to do the following after successfully completing the Estate Agent Training course: Gain a comprehensive understanding of the role of an Estate Agent Learn how to list and sell properties effectively Understand the valuation process and how to negotiate effectively Develop skills in letting and managing properties Discover the latest technologies for Estate Agents Learn how to comply with regulations in the industry Understand the role and responsibilities of a Property Manager Gain insights into changes in the UK property market and how to seize new opportunities Courses included in this Estate Agent & Property Development Bundle: Course 01: Estate Agent & Property Management Course 02: Residential Property Sales Course 03: Social Housing and Tenant Management Level 2 Course 04: Conveyancing- Online Diploma Course Course 05: Portfolio Building for Property Course 06: Property Law and Legislation Course 07: WELL Building Standard Course 08: Sales: Psychology of Customers Course 09: Property Development Diploma Course 10: Understanding Wills and Probate Laws - Level 2 Course 11: Real Estate Investor Training Course 12: UK Tax Reforms and HMRC Legislation Course 13: Property Marketing Course 14: Complete Online Marketing & Advertising Course Course 15: Business Writing Course 16: Facilities Management Level 3 Course 18: Basic Business Finance Course 14: Finance: Financial Risk Management Course 19: Effective Communication Skills Course 20: Customer Relationship Management So enrol now in this Estate Agent & Property Development training to advance your career! Estate Agent & Property Development Curriculum of The Estate Agent & Property Management Bundle ***Estate Agent & Property Development *** **Estate Agent** 01 - Estate Agent: An Introduction 02 - Different Types of Estate Agents 03 - Getting Started on the Job 04 - Listing Property: Finding the Sellers 05 - Valuation Process 06 - Negotiating as Estate Agent 07 - Selling Property: Finding the Buyers 08 - Letting Property 09 - Technology for Estate Agents 10 - Regulation of Estate Agents **Property Management** 1 - Introduction to Property Management 2 - The Role and Responsibilities of a Property Manager 3 - Listing Properties and Marketing 4 - The Letting Process and Tenancy Agreement 5 - The Property Management Process 6 - Keeping Tenants Long Term 7 - Regulations of Property Management 8 - Changes in the UK Property Market: An Opportunity How will I get my Certificate? After successfully completing the Estate Agent & Property Development course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Estate Agent & Property Development The Estate Agent Bundle Course will be very beneficial and helpful, especially to the following careers: Entrepreneurs Businessman Real Estate Agents Real Estate Investors Real Estate Sales Consultant and Specialists Marketing and Promotions Specialist Sales and Promotions Specialist Sales Manager Marketing Manager Product Creator Realtor Requirements Estate Agent & Property Development Career path This Estate Agent & Property Development training bundle is ideal for anyone looking to start a career in the field of real estate, which includes the following related professions: Property Developer Real Estate Agent, Investor & Analyst Property Manager Real Estate Development Manager Property Sales Administrator Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Estate Agent & Property Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Register on the Call Centre Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Call Centre Training course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Call Centre Training course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Call Centre Training course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Call Centre Introduction to Call Centre 00:30:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:30:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:30:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:30:00 Module 05: Communication Skills Communication Skills 00:30:00 Module 06: Negotiation Techniques Negotiation Techniques 00:30:00 Module 07: Managing Difficult Clients Managing Difficult Clients 00:30:00 Module 08: Call Centre Metrics and Benchmarks Call Centre Metrics and Benchmarks 00:30:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:30:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

🚀 Unlock Your Potential with the Shift Supervisor Course! 🚀 Are you ready to take your career to the next level? Introducing the Shift Supervisor Course, your gateway to success in the dynamic world of leadership and management. 🌟   Benefits of Taking the Shift Supervisor Course: 🔹 Develop Leadership Skills: Learn how to effectively lead a team, delegate tasks, and motivate others to achieve their best. Gain insights into communication strategies, conflict resolution techniques, and decision-making processes that will empower you to excel as a leader. 🔹 Enhance Operational Efficiency: Discover proven methods for optimizing workflow, managing resources, and implementing best practices to streamline operations. By mastering the art of efficient resource allocation and process improvement, you'll be equipped to drive productivity and maximize results. 🔹 Foster a Positive Work Environment: Cultivate a culture of collaboration, respect, and accountability within your team. Explore strategies for building trust, fostering employee engagement, and promoting a healthy work-life balance. As a Shift Supervisor, you'll play a pivotal role in creating a supportive and inclusive workplace where everyone can thrive. 🔹 Advance Your Career: With the Shift Supervisor Course under your belt, you'll be well-positioned to pursue exciting opportunities for career advancement. Whether you're aiming for a promotion within your current organization or seeking new challenges elsewhere, the leadership skills and practical knowledge you'll gain from this course will set you apart from the competition. 🔹 Stay Ahead of the Curve: In today's fast-paced business environment, continuous learning is key to staying relevant and adaptable. The Shift Supervisor Course provides you with the latest insights, trends, and best practices in leadership and management, ensuring that you're always one step ahead of the curve.   Who is this for? The Shift Supervisor Course is perfect for aspiring leaders, current supervisors, and anyone looking to take on greater responsibilities in their professional life. Whether you're in retail, hospitality, manufacturing, healthcare, or any other industry where leadership skills are essential, this course will empower you to succeed.   Career Path Upon completing the Shift Supervisor Course, a world of exciting opportunities awaits you. As a certified Shift Supervisor, you'll be qualified to take on a variety of leadership roles, including: 🔹 Shift Manager: Oversee daily operations and manage a team of employees to ensure smooth and efficient service delivery. 🔹 Department Supervisor: Lead a specific department within an organization, such as sales, customer service, or production, and drive performance improvements. 🔹 Team Leader: Inspire and motivate team members to achieve their goals, foster collaboration and innovation, and contribute to overall organizational success.   With your newfound leadership skills and expertise, you'll be well-equipped to climb the corporate ladder and achieve your career aspirations. Don't miss out on this opportunity to invest in yourself and your future success. Enroll in the Shift Supervisor Course today and embark on a transformative journey toward becoming a confident, capable, and respected leader in your field. 🌟   FAQ (Frequently Asked Questions) for Shift Supervisor Course Q1: What is the role of a shift supervisor? A shift supervisor plays a pivotal role in overseeing operations during their designated shift. They are responsible for managing and directing the activities of the team, ensuring adherence to company policies and procedures, and maintaining a safe and productive work environment. Additionally, shift supervisors often handle customer inquiries or complaints, address any issues that may arise, and coordinate with other departments or shifts as needed. Q2: What skills are essential for a shift supervisor? Effective communication, leadership, and problem-solving skills are essential for a shift supervisor. They must be able to communicate clearly with team members, delegate tasks efficiently, and resolve conflicts or issues that may arise during their shift. Strong organizational skills are also crucial for prioritizing tasks and ensuring that operations run smoothly. Q3: How can I excel as a shift supervisor? To excel as a shift supervisor, it's important to lead by example and demonstrate professionalism and competence in all aspects of the role. Building strong relationships with team members, providing clear direction and support, and actively seeking opportunities for improvement are key strategies for success. Additionally, staying updated on industry trends and best practices can help you stay ahead and adapt to changing circumstances. Q4: What challenges might a shift supervisor face? Shift supervisors may encounter various challenges in their role, including managing a diverse team, navigating unexpected issues or emergencies, and balancing competing priorities. Additionally, maintaining morale and motivation among team members, especially during busy or stressful periods, can be a challenge. However, with effective communication, problem-solving skills, and a proactive approach, many of these challenges can be overcome. Q5: Is there any specific training or certification required to become a shift supervisor? While specific requirements may vary depending on the industry and organization, many employers prefer candidates with previous supervisory experience or relevant training. Some companies may provide internal training programs for aspiring shift supervisors, covering topics such as leadership, conflict resolution, and operational procedures. Additionally, obtaining certifications related to management or leadership can demonstrate your commitment to the role and enhance your qualifications. It's advisable to check with individual employers or industry standards for any specific requirements. Course Curriculum Module 1 Financial Management for Duty Managers Financial Management for Duty Managers 00:00 Module 2 Leadership and Team Management Leadership and Team Management 00:00 Module 3 Conflict Resolution and Problem Solving Conflict Resolution and Problem Solving 00:00 Module 4 Essential Skills for Duty Managers Essential Skills for Duty Managers 00:00 Module 5 Communication Skills for Duty Managers Communication Skills for Duty Managers 00:00

Winter Sale! Get 23 courses + a hard copy + a PDF certificate with a single payment! Did you know the UK relies on 85% of its electricity coming from power stations? That's a staggering amount, and it's all thanks to the magic of electrical engineering. The UK's energy sector employs over 180,000 professionals, with electrical engineers playing a significant role. The demand for electrical engineers is projected to grow by 11% by 2026. Imagine being part of the driving force behind this crucial industry! Whether you're a seasoned electrician seeking advanced knowledge or a newcomer wanting to break into the field, this Electronics & Electrical Engineering bundle is your key to unlocking new opportunities.Our Electronics & Electrical Engineering bundle offers a thorough understanding of electrical engineering, covering substation engineering, light current systems, high voltage generation, power electronics, electric circuits, electrical machines, and power system engineering. It includes updated curriculum on distribution station protection, data center essentials, and safety protocols. With our Electronics & Electrical Engineering exclusive bundle you will get PDF & Hardcopy Certificate, PDF Transcript and Student ID Card Absolutely FREE. We proudly offer 18 courses within the Electronics & Electrical Engineering bundle, providing you with industry-recognised qualifications. These courses are: Course 01: Electrical Engineering for Electrical Substations Course 02: Light Current Systems for Electrical Engineering Course 03: High Voltage Generation for Electrical Engineering Course 04: Power Electronics for Electrical Engineering Course 05: Electric Circuits for Electrical Engineering Course 06: Electrical Machines for Electrical Engineering Course 07: Electrical Power System and High Voltage Engineering Course 08: Trigonometry for Electrical Engineering Course 09: Electrician Complete Training Course 10: Light Current Systems for Electrical Engineering Course 11: Distribution Station and Feeder Protection Course 12: Data Centre Training Essentials: Power & Electrical Course 13: Advanced Electrical Safety Course 14: PAT Training (Updated 2022) Course 15: Per Unit Analysis for Single and Three-Phase Systems Course 16: Power Analysis in AC Circuits Course 17: Short Circuit Analysis for HV Three-Phase Systems Course 18: Protection and Control of High-Voltage Power Circuits In addition, you'll get five career-boosting courses absolutely free with this Electronics & Electrical Engineering bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem and Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Don't just power the future, be the engineer who builds it! This Electronics & Electrical Engineering Bundle is your gateway to a rewarding and exciting career in a field that's constantly evolving. Enrol today and land your dream job in the ever-growing electrical engineering industry! Learning Outcomes of Our Bundle: Gain comprehensive knowledge of electrical substation engineering. Understand light and high-voltage current systems in detail. Learn about the latest power electronics and electric circuits. Master the complexities of electrical machines and power systems. Acquire skills in distribution station and feeder protection. Enhance expertise in high-voltage power circuit control and protection. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of this course Get a free student ID card with this Training This course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to this course materials This course comes with 24/7 tutor support Take a step toward a brighter future! The bundle Electronics & Electrical Engineering offers 23 courses covering various topics in electrical engineering, including substations, light current systems, high voltage generation, power electronics, and more. It also covers areas like electrical safety, distribution station protection, and data center power essentials. The Electronics bundle provides a theoretical foundation, allowing students to understand complex principles at their own pace, fostering intellectual curiosity and enhancing their knowledge. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is suitable for everyone. Requirements You will not need any prior background or expertise in this bundle. Career path This bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Electrician: £20,000-£40,000+ Electrical Technician: £25,000-£50,000+ Electrical Engineer: £40,000-£70,000+ Power Electronics Engineer: £50,000-£80,000+ Substation Engineer: £50,000-£80,000+ Data Center Power Specialist: £50,000-£80,000+ Certificates Digital certificate Digital certificate - Included Hard copy certificate for the First course Hard copy certificate - Included Hard copy certificate is free for the first course.