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Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

The Media Training Master Class is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Media Training Master Class consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Media Training Master Class Welcome to Media Training Online Course 00:06:00 How to Look Your Best on TV and Video 00:08:00 Answering Reporters' Questions on Your Terms 00:09:00 Creating Winning Media Messages 00:06:00 Package Your Message with Sizzling Sound Bites 00:09:00 Practice Your Interview on Video Until You Love what You See 00:05:00 Conclusion - How to Build Your Media Skills Permanently 00:03:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Barista Training at QLS Level 6 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Barista Training at QLS Level 6 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Barista Training at QLS Level 6 course. Due to Barista Training at QLS Level 6's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Barista Training at QLS Level 6 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Barista Training at QLS Level 6 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Barista Training at QLS Level 6 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Barista Training at QLS Level 6 course. Learning Outcomes of Barista Training Demonstrate a comprehensive understanding of coffee types, origins, and brewing methods. Operate espresso machines and grinders with precision and efficiency. Master the techniques of espresso extraction and milk frothing. Create stunning latte art designs. Develop and manage a coffee shop menu. Understand the operational aspects of a behind-the-bar environment. This Barista Training at QLS Level 6 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Choose Us? Get a Free QLS endorsed Certificate upon completion of Barista Training Get a free student ID card with Barista Training program (£10 postal charge will be applicable for international delivery) The Barista Training is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Barista Training course materials The Barista Training comes with 24/7 tutor support Take a step toward a brighter future with our Barista Training! *** Course Curriculum of Barista Training at QLS Level 6 *** Here is the curriculum breakdown of the Barista Training at QLS Level 6 course: Section 01: Introduction to Coffee Section 02: Espresso Machine Section 03: Espresso Grinder Section 04: Introduction to Espresso & Espresso Mechanics Section 05: Let's Wrap Up Section 06: Milk Frothing Section 07: Latte Art Section 08: Menu Section 09: Behind The Bar Assessment Process You have to complete the assignment questions given at the end of the Barista Training course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Barista Training at QLS Level 6 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Barista Training at QLS Level 6 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This Barista course is also ideal for: Coffee Enthusiasts Aspiring Baristas Cafe Owners Food Service Professionals Requirements No prior background or expertise is required in this Barista Training. Career path The Barista Training at QLS Level 6 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Barista Cafe Manager Coffee Roaster Trainer Consultant Entrepreneur Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Barista Training at QLS Level 6 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Barista Training at QLS Level 6, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQS Accredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock the doors to success with our comprehensive Office Admin and Reception Skills course bundle. With 11 courses in one package, you'll gain the skills and knowledge needed to excel in various administrative roles. The first course in this bundle is QLS-endorsed, and you'll receive a QLS hardcopy certificate for free upon completion, showcasing your achievement. The remaining 10 courses are relevant and CPD-QS accredited, ensuring you receive top-notch training. Learn how to effectively manage meetings, take minutes, strategise for success, enhance your organisational skills, develop leadership qualities, master negotiation techniques, decipher body language, improve communication skills, and gain expertise in document control. Our courses cover a wide range of topics, providing you with a comprehensive understanding of office administration and reception skills. With job demand for skilled administrators and receptionists on the rise, this course bundle equips you with the knowledge and skills that are highly sought after in today's job market. Whether you're a seasoned professional looking to upskill or a newcomer to the field, this course bundle is suitable for anyone looking to enhance their administrative capabilities. Enrol today and unlock new career possibilities! This Office Admin and Reception Skills Bundle Package includes: Course 01:Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 10 Premium Additional CPD QS Accredited Courses - Course 01: Executive and Personal Assistant Training Course Course 02: Minute Taking Course 03: Diploma in Meeting Management Course 04: Strategic Planning Process Course 05: Organisational Skills Course for Administrator Course 06: Leadership Skills Course Course 07: Negotiation Skills Certificate Course 08: The Secrets of Body Language Course 09: Communication Skills Masterclass Course 10: Document Control Why Prefer This Office Admin and Reception Skills Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Office Admin and Reception Skills bundle courses, you will be able to learn: Upon completing the Office Admin and Reception Skills course bundle, you will gain the following skills and knowledge: Effectively manage meetings and take minutes Develop strategic planning processes Enhance organisational skills for efficient administration Demonstrate leadership qualities in a professional setting Master negotiation techniques for successful outcomes Understand the secrets of body language for effective communication Improve communication skills in various contexts Gain expertise in document control for efficient record-keeping ***Curriculum breakdown of Office Admin and Reception Skills*** Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel How is the Office Admin and Reception SkillsBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is ideal for: Individuals seeking to start a career in office administration or reception Current administrators or receptionists looking to upskill and enhance their capabilities Professionals in related fields who want to broaden their skillset Business owners or managers looking to provide training for their administrative staff Anyone interested in gaining comprehensive knowledge of office admin and reception skills Career path This bundle will give you an edge in various professions, such as: Office Administrator Receptionist Executive Assistant Personal Assistant Meeting Coordinator Document Controller Communication Specialist According to the latest data, professionals in these roles earn competitive salaries in the UK, ranging from £20,000 to £40,000 or more, depending on experience and location. Certificates Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Hard copy certificate - Included After successfully completing thecourse, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Office administration is a vital component of any business, and having the right skills and training can make a significant difference to your career prospects. Our Office Admin Skill Training course bundle is designed to provide you with the knowledge and expertise required to excel in this field. The first course in the bundle is QLS-endorsed, and you will receive a QLS hardcopy certificate for free with it. This certificate demonstrates to employers that you have undertaken a course that meets the highest standards of quality, and it can enhance your chances of securing employment. The remaining ten courses in the bundle are CPD-QS accredited, ensuring that they are relevant and up-to-date with the latest developments in the field. With this training, you will learn how to manage meetings, develop organisational skills, improve your communication, and much more. These courses will help you to enhance your existing skills, gain new ones, and boost your career prospects. If you are looking to increase your job demand and learn valuable skills that are highly sought-after by employers, then this course bundle is the perfect choice for you. With the Office Admin Skill Training course, you will learn how to perform essential office tasks with ease, develop your leadership skills, and improve your negotiation abilities. This Office Admin Skill Training Bundle Package includes: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 10 Premium Additional CPD QS Accredited Courses - Course 01: Executive and Personal Assistant Training Course Course 02: Minute Taking Course 03: Diploma in Meeting Management Course 04: Strategic Planning Process Course 05: Organisational Skills Course for Administrator Course 06: Leadership Skills Course Course 07: Negotiation Skills Certificate Course 08: Document Control Course 09: GDPR Training Course 10: Communication Skills Masterclass Why Prefer This Office Admin Skill Training Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Office Admin Skill Training bundle courses, you will be able to learn: Develop organisational skills that will enable you to manage your workload effectively Improve your communication skills to enhance your ability to work with colleagues and clients Learn how to manage meetings and take minutes efficiently Develop your leadership skills to become a more effective manager Understand the strategic planning process and how to use it to achieve your goals Gain an understanding of GDPR regulations and how to implement them in your workplace Learn negotiation skills that will enable you to achieve better outcomes in business discussions ***Curriculum breakdown of Office Admin and Reception Skills*** Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel How is the Office Admin Skill Training Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Office Admin Skill Training course is ideal for anyone who is looking to improve their skills in office administration, or who is seeking to enter this field. Here are some examples of people who could benefit from this course: Individuals looking to enhance their job prospects in office administration People who are new to the field and wish to learn essential skills Business owners who want to develop their administrative skills Anyone who wants to gain a better understanding of office administration best practices Those seeking to upskill in a related profession Career path This bundle will give you an edge in various professions, such as: Office Administrator: £21,000 - £25,000 per year Personal Assistant: £22,000 - £35,000 per year Meeting Planner: £28,000 - £40,000 per year HR Coordinator: £22,000 - £30,000 per year Enrol in the Office Admin Skill Training course bundle today and take the first step towards advancing your career in this exciting field! Certificates Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! According to recent studies, the average salary for a surveyor in the UK is £38,000, with experienced professionals earning up to £60,000 or more. As the construction industry continues to grow, the demand for surveyors will only increase, providing even more opportunities for career advancement and higher salaries. Are you looking for a career in the construction industry that pays well and offers endless opportunities for growth and development? Look no further than our Complete Survey Training Bundle. The surveying industry is one of the most lucrative and in-demand fields, with professionals earning competitive salaries and enjoying job security. By completing our bundle, you'll have the skills and knowledge to excel in a variety of roles, including site management, cost control, and construction estimation. With the added bonus of a QLS-endorsed course, you'll also have a hardcopy certificate to showcase your professional development. Don't miss out on the chance to enhance your earning potential and future-proof your career. Enrol in our Complete Survey Training Bundle today and take the first step towards a fulfilling and lucrative career in the construction industry. This Complete Survey Training Bundle Package includes: Course 01: Advanced Diploma in Complete Survey Training at QLS Level 7 10 Premium Additional CPD QS Accredited Courses - Course 01: Diploma in Construction Industry Scheme (CIS) Course 02: Site Management Course 03: Cost Control Process and Management Course 04: Introduction to Xactimate: Construction Cost Estimation Course 05: Construction Estimation using RSMeans Course Course 06: Site Management Safety Training Course 07: Risk Assessment Course 08: Land Management Course Course 09: Contracts Law UK Course 10: Property Law Why Prefer This Complete Survey Training Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Complete Survey Training bundle courses, you will be able to learn: Gain comprehensive knowledge of the surveying industry Understand the Construction Industry Scheme (CIS) and its applications Develop skills in site management, cost control, and construction estimation Learn best practices for site management safety and risk assessment Gain knowledge of land management and property laws in the UK Understand contracts law and its applications in the construction industry Receive a hardcopy QLS-endorsed certificate demonstrating your professional development ***Curriculum breakdown of Complete Survey Training*** Basic Survey Training Module 01: Basics of Surveying Module 02: Levelling Module 03: Distance Measurement Module 04: Angles and Directions Module 05: Error and Uncertainty Module 06: Survey Report Quantity Survey Training Module 07: Quantity Surveying Measurement Module 08: Cost Management Module 09: Pricing and Operational Estimation Module 10: Contract Management and Tendering Module 11: Procurement and Bill Preparation Module 12: Predicting Potential Risk and Management Building Survey Training Module 13: Building Procurement and Contract Administration Module 14: Building Information Modelling Module 15: Building Technology Module 16: Beginning of the Survey: Foundation and In-depth Survey in Walls Module 17: Ground Level Investigation: Floors, Roofs and Chimneys Module 18: Inspection of Joinery and Woodwork Module 19: Finishes and Surfaces of the Building Land Survey Training Module 20: Land Surveying Basics Module 21: Land Surveying Instrumentation Module 22: Land Surveying Methods and Techniques Module 23: Topographic Surveying and Mapping Module 24: Boundary Surveying Residential Survey Training Module 25: The Role of a Residential Surveyor Module 26: Residential Surveying Legal Procedures Module 27: Residential Surveying Inspection Module 28: Residential Surveying Assessment- Part I Module 29: Residential Surveying Assessment- Part II Module 30: Valuation of Residential Property How is the Complete Survey TrainingBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to start a career in the construction industry Current professionals seeking to enhance their knowledge and skills in surveying Those interested in pursuing a career in site management, cost control, or construction estimation Anyone looking to future-proof their career with in-demand skills Career path Our courses will prepare you for a range of careers, including: Junior Surveyor - £20,000 - £30,000 per year Quantity Surveyor - £30,000 - £60,000 per year Site Manager - £35,000 - £60,000 per year Construction Estimator - £25,000 - £50,000 per year Land Surveyor - £25,000 - £40,000 per year Contracts Manager - £35,000 - £60,000 per year Certificates Advanced Diploma in Complete Survey Training at QLS Level 7 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.