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24 Hour Flash Deal **25-in-1 Navigating Complexity: Understanding and Managing Challenging Behaviour Mega Bundle** Navigating Complexity: Understanding and Managing Challenging Behaviour Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Navigating Complexity: Understanding and Managing Challenging Behaviour package online with Studyhub through our online learning platform. The Navigating Complexity: Understanding and Managing Challenging Behaviour bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Navigating Complexity: Understanding and Managing Challenging Behaviour course provides complete 360-degree training on Navigating Complexity: Understanding and Managing Challenging Behaviour. 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Every one of the topics is divided into Navigating Complexity: Understanding and Managing Challenging Behaviour Elementary modules, allowing our students to grasp each lesson quickly. The Navigating Complexity: Understanding and Managing Challenging Behaviour course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Navigating Complexity: Understanding and Managing Challenging Behaviour bundle, you really hit the jackpot. Here's what you get: Step by step Navigating Complexity: Understanding and Managing Challenging Behaviour lessons One to one assistance from Navigating Complexity: Understanding and Managing Challenging Behaviourprofessionals if you need it Innovative exams to test your knowledge after the Navigating Complexity: Understanding and Managing Challenging Behaviourcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Navigating Complexity: Understanding and Managing Challenging Behaviour courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Navigating Complexity: Understanding and Managing Challenging Behaviour certificate and transcript on the next working day Easily learn the Navigating Complexity: Understanding and Managing Challenging Behaviour skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Navigating Complexity: Understanding and Managing Challenging Behaviour training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Navigating Complexity: Understanding and Managing Challenging Behaviour This course is suitable for anyone interested to further progress there career in: Level 2 Certificate in Understanding Behaviour that Challenges (RQF) TQUK Level 2 Certificate in Understanding Distressed Behaviour in Children (RQF) Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. 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Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access
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Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00
Unleash your potential in the realm of literacy and numeracy mastery. Discover the art and science behind adult learning, delve into the intricacies of teaching and learning literacy, and unlock the secrets of imparting numeracy with finesse. Our comprehensive programme takes you on a journey through the fascinating landscapes of adult education, blending theory with practical insights. Elevate your teaching prowess and redefine your impact on learners with modules that explore inclusive learning, technology integration, and the nuances of policy and practice. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Immerse yourself in an engaging learning adventure that goes beyond conventional approaches, equipping you with the knowledge and skills to navigate the diverse challenges of adult education. Join us in reshaping the educational landscape, where your passion meets purpose, and your expertise becomes a beacon for adult learners seeking the keys to literacy and numeracy mastery. Course Curriculum Module 1: Overview of Adult Literacy and Numeracy Module 2: Understanding Adult Learning Theories Module 3: Teaching and Learning Literacy Module 4: Teaching and Learning Literacy Writing, Speaking and Listening Module 5: Planning and Assessment Literacy Module 6: Learning Numeracy Module 7: Learning Numeracy Percentage, Statistical Functions and Probabilities Module 8: Teaching Numeracy Module 9: Technology in Learning Module 10: Adult Learning Difficulties Module 11: Inclusive Learning Module 12: Policy and Practice Learning Outcomes: Grasp adult learning theories for effective teaching strategies. Hone literacy teaching skills in writing, speaking, and listening. Demonstrate proficiency in planning and assessing literacy education. Acquire a solid foundation in numeracy, including statistical functions. Develop advanced teaching techniques for imparting numeracy concepts. Cultivate inclusive practices and align teaching with educational policies. CPD 10 CPD hours / points Accredited by CPD Quality Standards Literacy and Numeracy Mastery for Adults 3:00:58 1: Module 1: Overview of Adult Literacy and Numeracy 17:41 2: Module 2: Understanding Adult Learning Theories 16:05 3: Module 3: Teaching and Learning Literacy 16:25 4: Module 4: Teaching and Learning Literacy Writing, Speaking and Listening 09:44 5: Module 5: Planning and Assessment Literacy 12:59 6: Module 6: Learning Numeracy 17:51 7: Module 7: Learning Numeracy Percentage, Statistical Functions and Probabilities 14:50 8: Module 8 Teaching Numeracy 15:42 9: Module 9: Technology in Learning 13:21 10: Module 10: Adult Learning Difficulties 15:42 11: Module 11: Inclusive Learning 17:14 12: Module 12: Policy and Practice 12:24 13: CPD Certificate - Free 01:00 Who is this course for? Educators seeking advanced adult teaching expertise. Literacy and numeracy enthusiasts passionate about adult education. Professionals eager to enhance their teaching impact. Individuals committed to fostering inclusive learning environments. Aspiring educators ready to embrace the challenges of adult education. Career path Adult Education Coordinator Literacy Outreach Specialist Numeracy Instructor Inclusive Learning Advocate Educational Policy Analyst Technology Integration Facilitator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.