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With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Child And Family Psychology mega bundle. This 33 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Child And Family Psychology bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Child And Family Psychology bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Child And Family Psychology Bundle consists of the following premium courses: Course 01: Advanced Training in Psychology Course 02: Counselling and Psychotherapy Course 03: Mental Health Care Training - MCA & DOLS Course 04: Psychology of Anxiety and Stress Course 05: Psychology and Therapy of Addictions Certificate Course 06: CBT (Cognitive Behavioural Therapy) Course 07: Psychology of Older Age Certificate Course 08: Autism Awareness Course 09: Play Therapy Course 10: Beating Depression Course Course 11: Biohacking Course: Boost Your Physical & Mental Health Course 12: Programs in Consciousness & Psychology Course 13: Motivational Psychology Online Course 14: Motivational Psychology of the Successful Entrepreneur Course 15: Sport & Exercise Psychologist Course 16: Child And Family Psychology - Diploma Course 17: Speech And Language Therapy Course 18: Occupational Therapy Diploma Level 3 Course 19: Journal Therapy Course 20: Art Therapy Course 21: Beating Anxiety Course Course 22: Why Do We Do The Things We Do Psychology Course Course 23: Mental Freedom Course Course 24: Anti Social Behaviour: Understanding & Preventing Course 25: Child Psychology Course 26: Educational Psychology & Development Training Course 27: COVID-19: Psychological First Aid Training Course 28: Parapsychology Course Course 29: Human Rights Course 30: Time Management Training Moreover, this bundles include 3 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Child And Family Psychology mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Child And Family Psychology to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 33 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Child And Family Psychology bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Child And Family Psychology bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Advanced Training in Psychology) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description Gain the skills and credentials to kickstart a successful career in the relevant industry and learn from the experts

Create 2D Animation with CSS animations (CSS3 methods), interactive examples & projects - hands-on beginner training

Mastering the art of English language teaching starts with a firm understanding of what your learners are preparing for—often, it’s the IELTS exam. This 120-hour TEFL (TESOL) Masterclass combines three CPD-accredited courses into one structured learning journey, placing special focus on how English is tested, taught, and understood in IELTS settings. Covering grammar essentials, sentence structures, and exam-specific skills, this course is ideal for those who wish to gain a deeper understanding of modern English teaching methods, especially in test preparation environments. From dissecting the test format to exploring each IELTS section—listening, reading, writing, and speaking—you’ll develop the knowledge needed to guide learners confidently. With additional focus on grammar, punctuation, and capitalisation, the content is carefully built to sharpen your teaching edge without stepping outside your digital learning space. Whether you're new to teaching or looking to refresh your approach, this bundle is designed to inform and equip you with key teaching insights. Course Curriculum: Module 01: Introduction to IELTS Module 02: IELTS Test Format Module 03: Grammar for IELTS: Basics of Grammar Module 04: Grammar for IELTS: The Basics of Sentence Module 05: Grammar for IELTS: Structure of Sentence Module 06: Grammar for IELTS: Punctuation & Capitalisation Module 07: The Listening Section Module 08: The Reading Section [Academic] Module 09: The Writing Section [Academic] Module 10: The Speaking Section Module 11: IELTS [General Training] Module 12: IELTS Life Skills Module 13: What To Do Before The IELTS Test? Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each 120 hours TEFL (TESOL) Masterclass - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this 120 hours TEFL (TESOL) Masterclass - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. This 120 hours TEFL (TESOL) Masterclass - CPD Accredited 3 Courses Bundle provides you with the required knowledge and skills to achieve a rewarding career in a rapidly growing industry. By enrolling today, you can take your knowledge to a whole new level and quickly reap the rewards of your study in relevant fields. You will start with the basics, building a solid foundation that will give you further knowledge as you progress into intermediate and advanced-level topics. The courses in the 120 hours TEFL (TESOL) Masterclass - CPD Accredited 3 Courses Bundle bundle are relevant, reliable, and up-to-date. Moreover, since the courses are CPD QS accredited, they will boost your career and improve your CV. Industry experts design the 120 hours TEFL (TESOL) Masterclass - CPD Accredited 3 Courses Bundle to ensure you learn everything thoroughly. All three courses in the bundle will help you to give your career a boost. We look forward to sharing our knowledge and experience to help you become more confident and comfortable with the topic. Enrol today and start your journey to career development. These comprehensive courses are available in this 120 hours TEFL (TESOL) Masterclass - CPD Accredited 3 Courses Bundle Course 01: 120 hours TEFL (TESOL) Course 02: English: Spelling, Pronunciation and Grammar Course 03: IELTS Preparation ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The 120 hours TEFL (TESOL) Masterclass - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our 120 hours TEFL (TESOL) Masterclass - CPD Accredited 3 Courses Bundle training.

Embark on a transformative journey with our Functional Skills Maths And English! Explore the world of numbers, conquer algebraic challenges, and refine your language prowess. From mastering financial literacy to crafting compelling compositions, this course is your gateway to a world of practical skills. Unleash your potential, navigate real-world scenarios, and emerge confident in both mathematics and English proficiency. Elevate your learning experience—join us on this dynamic quest for knowledge and empowerment!

Are you looking to enhance your Child Protection and Safeguarding skills? If yes, then you have come to the right place. Our comprehensive course on Child Protection and Safeguarding will assist you in producing the best possible outcome by mastering the Child Protection and Safeguarding skills. The Child Protection and Safeguarding course is for those who want to be successful. In the Child Protection and Safeguarding course, you will learn the essential knowledge needed to become well versed in Child Protection and Safeguarding. Our Child Protection and Safeguarding course starts with the basics of Child Protection and Safeguarding and gradually progresses towards advanced topics. Therefore, each lesson of this Child Protection and Safeguarding course is intuitive and easy to understand Exclusive Bonus Courses: Course 01: Paediatric First Aid Level 3 Course 02: Childcare and Nannying Diploma Course 03: Safeguarding Children: Internet Safety Course 04: Child Psychology: Cognitive Development Course 05: Child Development Along with the Child Protection and Safeguarding courses, you also get: Lifetime Access. Unlimited Retake Exam & Tutor Support. Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee. Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Child Protection and Safeguarding bundle. Requirements To enrol in this Child Protection and Safeguarding course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs.

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Dive into the world of linguistic expertise with our course, 'Translation: Freelance Translator.' This program is a treasure trove of knowledge for those poised to navigate the thriving industry of translation as independent professionals. Picture a career where language is not just a tool but a bridge connecting cultures and businesses across the globe. The course begins by shedding light on the translation sector, followed by an in-depth look into the freelance landscape. It's a journey from understanding the basics of translation to mastering the art of freelancing. The modules are thoughtfully designed to guide you through every phase of establishing yourself as a freelance translator. From setting up an efficient home office to embracing the professional ethics vital in this field, the course covers it all. You'll delve into practical aspects like client acquisition, workflow management, and leveraging CAT tools to enhance productivity. Learn to market your skills effectively and ensure quality in every project. This course isn't just about translation; it's about empowering you with the know-how to launch and sustain a successful freelance translation business. Learning Outcomes Obtain a thorough understanding of the translation industry and freelance opportunities. Equip yourself with the essentials of beginning a freelance translator career. Develop expertise in client relations, project handling, and CAT tool utilisation. Master marketing techniques tailored for freelance translators. Emphasise adherence to professional ethics and quality standards in translation. Why choose this Translation: Freelance Translator course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Translation: Freelance Translator course for? Budding translators aiming to venture into freelancing. Language enthusiasts wishing to utilise their skills in a freelance capacity. Translation sector professionals seeking freelance opportunities. Graduates in linguistics or language studies exploring career options in translation. Freelance translators looking to refine their business strategies and skills. Career path Freelance Language Translator - £21,000 to £39,000 Interpreting Specialist - £23,000 to £37,000 Translation Service Coordinator - £25,000 to £41,000 Localisation Specialist - £24,000 to £36,000 Multilingual Consultant - £22,000 to £34,000 Copywriter with Language Specialisation - £20,000 to £32,000 Prerequisites This Translation: Freelance Translator does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Translation: Freelance Translator was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: An Overview of Translation An Overview of Translation 00:30:00 Module 02: Introduction to Freelancing Introduction to Freelancing 00:30:00 Module 03: Introduction to Freelance Translator Introduction to Freelance Translator 00:30:00 Module 04: Activities Before Getting Started Activities Before Getting Started 00:30:00 Module 05: Finding Clients Finding Clients 00:30:00 Module 06: Managing the Work Managing the Work 00:30:00 Module 07: Marketing Marketing 00:30:00 Module 08: CAT Tools in Translation CAT Tools in Translation 00:30:00 Module 09: Getting Paid for The Work Getting Paid for The Work 00:30:00 Module 10: Setting Up Home Office Setting Up Home Office 00:30:00 Module 11: Professional Ethics of Freelance Translators Professional Ethics of Freelance Translators 00:30:00 Module 12: Ensuring Quality Ensuring Quality 00:30:00

Understanding conditions such as ADHD, autism, and language disorders is vital for those working with children, young people, or individuals who need additional support in educational or care settings. This ADHD Awareness bundle brings together three insightful courses—ADHD Awareness, Child Language Disorder (CLD), and Understanding Autism Level 3—designed to build a strong foundation of knowledge around neurodevelopmental and communication-related conditions. With CPD accreditation, the bundle offers structured learning in a flexible online format, making it ideal for professionals or those with a genuine interest in these areas. Each course in this bundle explores its subject matter in depth, using accessible language and up-to-date research. Whether you're supporting pupils in school, working in health or social care, or simply aiming to broaden your understanding, this trio of courses delivers content that is both informative and relevant. You’ll gain an understanding of behavioural patterns, communication challenges, and strategies to help meet diverse needs—all from the convenience of online study, without the need to attend in person. These comprehensive courses are available in this ADHD Awareness - CPD Accredited 3 Courses Bundle Course 01: ADHD Awareness Course 02: Child Language Disorder (CLD) Course 03: Understanding Autism Level 3 ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Module 01: Introduction to ADHD Module 02: ADHD in Young and Adults Module 03: ADHD in Family Settings Module 04: ADHD in Educational Settings and Parent Training Module 05: ADHD and Attention Difficulties Module 06: Cognitive Approaches in ADHD Module 07: The Organisation of Care for ADHD Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each ADHD Awareness - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this ADHD Awareness - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The ADHD Awareness - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our ADHD Awareness - CPD Accredited 3 Courses Bundle training.