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Advance your skills in neonatal nursing, pregnancy care, and midwifery with this CPD-certified course. Learn essential practices for prenatal, labor, postnatal, and newborn care. Ideal for healthcare professionals seeking expertise and accreditation. Enroll today!

Get ready for an exceptional online learning experience with the Marketing & Sales Training for Business bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Marketing & Sales Training for Business is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Marketing package has something for everyone. As part of the Marketing & Sales Training for Business package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Marketing bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Marketing Strategic Planning and Analysis for Marketing Complete Online Marketing & Advertising Course ETSY Marketing and Business Introduction To CPA Marketing Lead Generation with Attraction Marketing for Business Sales Skills Creating Highly Profitable Sales Funnels How To Build Sales Funnels With ClickFunnels NLP For Sales, Persuasion & Influence Sales Negotiation Training Course Sales Analysis in Excel Social Media Marketing Course -The Step-by-Step Guide Digital Marketing - Growth Hacking Techniques - Online Course Marketing Secrets for High Sales Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Marketing Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Marketing Bundle. Build a strong knowledge base in your chosen course via the Marketing Bundle. Benefit from the flexibility and convenience of online learning. With the Marketing package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Marketing & Sales Training for Business, a rich anthology of 15 diverse courses. Each course in the Marketing bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Marketing & Sales Training for Business bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Marketing & Sales Training for Business bundle offers you the flexibility and convenience to learn at your own pace. Make the Marketing package your trusted companion in your lifelong learning journey. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Marketing & Sales Training for Business bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol in thiscourse. Career path Unleash your potential with the Marketing & Sales Training for Business bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Certificates CPD Quality Standard Certificate Digital certificate - Included Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations. Overview After completion of the course the participant will be able to: Perform the needs analysis translating business requirements to data center services Set-up and manage the data center operations team Implement and monitor safety- and security practices Identify a suitable maintenance program for the data center facility and its equipment Select the appropriate policies and procedures required for data center operations Monitor the data center availability, capacity and capability Manage and implement basic data center projects Set-up and implement an environmental sustainability program Select an appropriate back-up site to support organizational resilience Identify and respond to risk in the data center Manage and support the document life cycle Create a basic budget proposal Select and manage vendors and measure their performance Manage data center assets Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes. Service Level Management Service Level Management Needs analysis Capability assessment Service portfolio Service catalogue Service Level Agreements (SLAs) Availability measurement Data points in SLA Service reporting Complaint procedure Customer satisfaction measurement Service Improvement Process (SIP) SLA content The Data Center Organization Operational issues Organization chart Roles and responsibilities Skills matrix Contingency / backup roles Shift management Performance management Career development Training and assessment Job rotation Succession planning Disciplinary program Managing Safety & Statutory Requirements Safety policies and regulations Occupational Health and Safety (OH&S) Safety awareness training Permit to Work (PTW) Lock-out / Tag-out Personal Protective Equipment (PPE) Testing and tagging of equipment Emergency preparedness and response Reporting of safety issues Reviews / internal audit / external audit Managing Physical Security Security policies and procedures Security standards and guidelines Security staff Security awareness Security incident management Disciplinary program Reviews, internal and external audits Facilities Management Maintenance policies and procedures Various maintenance programs Outsourcing of maintenance activities Maintenance contract options Warranty Maintenance schedule Service situations Spart part management Contamination control Data Center Operations Policies and procedures for data center operations Service operations and the daily data center operations Monitoring / Reporting / Control Monitoring requirements Escalation procedures Reporting Trend analysis Reviews Project Management Project management Project organization Project manager Project phases Environment Sustainability The importance of sustainability Sustainability policies Environmental management Power efficiency indicators - Waste management - Water management ICT utilisation management Environmental performance measurements Renewable energy factor (REF) Organizational Resilience Business continuity Data center facility options Business Impact Analysis Type of facility Human resources Facility, equipment and consumables Governance, Risk and Compliance Management commitment Coordination, collaboration and integration Compliance Risk management Document management Financial management Vendor management Asset management Additional course details: Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The Phonics Teaching Certificate is designed to equip educators with the fundamental knowledge and skills necessary to teach phonics effectively. This course explores essential strategies for enhancing literacy development in early learners, enabling them to recognise and decode words with confidence. Participants will gain insight into the principles of phonics instruction, including letter-sound relationships and blending techniques, ensuring they can provide structured, engaging lessons. Throughout the course, learners will explore a variety of phonics teaching methods, offering practical insights into how phonics can be successfully incorporated into lesson plans. By the end of the course, participants will have gained a thorough understanding of phonics teaching strategies and will be well-equipped to foster literacy development in their students. Whether you're a current teacher or someone looking to enhance your skill set, this course provides the perfect foundation for advancing your understanding of phonics education. Comprised of 12 modules, this course will teach you: Understand the different approaches to teaching phonics Demonstrate knowledge of their career options and earning potential Support children with dyslexia in learning how to read Teach the five skills of Jolly Phonics using menu board activities Promote engagement and phonological awareness in children Conduct a phonics assessment and maintain individual achievement records Identify the different types of readers and support their individual needs Use techniques such as blending to promote learning development After completing the course, you will be confident in your skills to nail any interview in this field, and the certification will allow you to get noticed by employers. Yeah, that's right, there's a CPD QS certification available for free after you complete this course! The exams and assessments are also free, so you can focus more on studying the course and less on paying for stuff. This course is a value for money and the 1000 reviews that Training Express already has act as a testament to how good we are at training people. Our courses are designed and developed by teams of people who give their best effort to ensure you get the best learning experience possible for such a low price. Enrol now and learn without worries. Train with Training Express and prepare for a career in Teaching in the UK. Course Curriculum: Module 01: Introduction to Phonics Education Module 02: Role of Early Phonics Teaching Module 03: Career as a Phonics Teacher Module 04: Teaching Phonics Module 05: Jolly Phonics Module 06:. Involving Parents and Carers Module 07: Speaking and Phonological Awareness Module 08: Systematic Assessment and Record-Keeping Module 09: Meeting Individual Needs Module 10: Cognitive Approaches in Dyslexia Module 11: Phonics for Deaf Children Module 12: Teaching Higher Level of Phonics Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Phonics Teaching Certificate - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Phonics Teaching Certificate - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Phonics Teaching Certificate - CPD Accredited training.

>> 24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! << III Don't Get Fooled by Exaggerated Advertising. Trust The 55000+ Students Who Are Learning With Us & Kickstarting Their Career Welding: Greatest Craft in the World. In the United Kingdom, over 74,000 welding professionals are contributing significantly to the booming construction sector. If you aspire to join their ranks, then this Level 3 Diploma in Welding (UK Standard) is your ticket. This comprehensive course not only delves into the basics of welding but also offers in-depth modules on various welding methods, materials, and crucial safety precautions. By the end of this course, you'll be well-versed in metals, their preparation, and the art of MIG, TIG, and Arc welding. This carefully crafted course bundle provides an in-depth exploration of welding, starting with the fundamentals and advancing to specialised techniques and safety measures. It encompasses a broad range of topics, including Manufacturing Engineering - Welding, Welding Basics and Safety, and the crucial understanding of Working in Confined Spaces and at Heights. The curriculum extends beyond welding to include relevant skills such as Portable Appliance Testing (PAT), Basic Electricity, Professional Plumbing, and essential Workplace First Aid, ensuring participants are well-equipped for a variety of challenges in the welding and construction sectors. Our Bundle contains 11 of our premium popular courses for one discounted price: Course 01: Level 3 Diploma in Welding (UK Standard) Course 02: Manufacturing Engineering - Welding Course 03: Welding Basics and Safety Course 04: Working in Confined Spaces Course 05: PUWER Course 06: Portable Appliance Testing (PAT) - CPD Accredited Course 07: Professional Plumbing Course Course 08: Basic Electricity Course Course 09: Workplace First Aid Level 3 Course 10: Construction Safety Course 11: Working at Height This bundle offers a gateway to numerous opportunities within the UK's robust manufacturing and construction industries, promising not only skill development but also a path to professional advancement and specialisation. This training is an invaluable investment in your future, providing the tools and knowledge to excel in a demanding yet rewarding profession. That's why you should enrol in this course right away! Learning Outcomes of Level 3 Diploma in Welding (UK Standard) Master fundamental and advanced welding techniques and applications. Understand and apply welding safety standards and practices. Navigate the challenges of working in confined spaces safely. Gain knowledge in related fields such as plumbing and basic electricity. Learn the essentials of workplace first aid and construction safety. Prepare for professional certification in Portable Appliance Testing (PAT). Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Level 3 Diploma on Welding Module 1: Introduction to Welding Module 2: Getting Familiar with Metals Module 3: Exploring Welding Methods Module 4: Knowing the Welding Metals Module 5: Preparing Steel for Welding Module 6: Working with Stainless Steel Module 7: Working with Aluminium and Other Metals Module 8: MIG Welding Tutorial Module 9: TIG Welding Tutorial Module 10: Arc Welding Tutorial Module 11: Illness Caused by Welding Fume and Gases Module 12: Welding Fume - Reducing the Risk Module 13: Hearing Loss and Vibration White Finger Module 14: Other Safety Issues Course 02: Manufacturing Engineering - Welding Module 01: Scope of the course Module 02: What is welding? Module 03: Classification of welding Module 04: Types of weld joints Module 05: Types of welds Module 06: Welding techniques Module 07: Joint cleaning and fluxing Module 08: Gas welding Module 09: OAW - Oxy acetylene (GAS) welding Module 10: Advantages & disadvantages of OAW Module 11: Colour of flames in gas welding Module 12: Types of flames Module 13: Torch angle & Flame density Module 14: Selection of torch angle Module 15: AAW - Air acetylene (GAS) welding Module 16: OHW - Oxyhydrogen(GAS) welding Module 17: Arc welding Module 18: Power supply in arc welding Module 19: Coding of electrodes Module 20: Types of arc welding Module 21: Resistance welding Module 22: Explosive welding Module 23: Friction welding Module 24: Ultrasonic welding Module 25: Diffusion welding Module 26: Forge welding Module 27: Brazing Module 28: Soldering Module 29: Weldability Module 30: Welding defects Course 03: Welding Basics and Safety Module 01: The World of Welding Module 02: Welding Safety Module 03: Welding Tools and Preparation Module 04: Welding Methods =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring welders Construction workers Safety officers Manufacturing engineers Trade professionals Career switchers Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Welder - £22,000 to £35,000 Manufacturing Engineer - £27,000 to £45,000 Construction Safety Officer - £25,000 to £40,000 Professional Plumber - £20,000 to £30,000 Electrician - £25,000 to £37,000 PAT Tester - £18,000 to £25,000. Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Upon passing the Bundle, you need to order to receive a Hard copy Certificate for the title course. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

If you aim to enhance your Environmental Engineering & Geology skills, our comprehensive Environmental Engineering & Geology course is perfect for you. Designed for success, this Environmental Engineering & Geology course covers everything from basics to advanced topics in Environmental Engineering & Geology. This Environmental Engineering & Geology Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Environment Management Course 02: Environmental Health Course 03: Ultimate Geology Course Course 04: Town Planning Course 05: Architectural Studies Course 06: Carbon Literacy Knowledge Each lesson in this Environmental Engineering & Geology course is crafted for easy understanding, enabling you to become proficient in Environmental Engineering & Geology. Whether you are a beginner or looking to sharpen your existing skills, this Environmental Engineering & Geology is the ideal choice. With our Petroleum Engineering exclusive bundle you will get PDF Certificate, PDF Transcript and Digital Student ID Card (worth £50) Absolutely FREE. Learning Outcomes of Environmental Engineering & Geology: Develop expertise in environmental management strategies. Safeguard public health with Environmental Health knowledge. Master the fundamentals of Geology in the Ultimate Geology Course. Acquire Town Planning skills for sustainable urban development. Explore architectural principles in Architectural Studies. Attain Carbon Literacy Knowledge for eco-conscious decisions. Foster a holistic understanding of environmental sciences. Why Choose Our Environmental Engineering & Geology Course? FREE Environmental Engineering & Geology certificate accredited Get a free student ID card with Environmental Engineering & Geology Training Get instant access to this Environmental Engineering & Geology course. Learn Environmental Engineering & Geology from anywhere in the world The Environmental Engineering & Geology is affordable and simple to understand The Environmental Engineering & Geology is an entirely online, interactive lesson with voiceover audio Lifetime access to the Environmental Engineering & Geology course materials The Environmental Engineering & Geology comes with 24/7 tutor support So enrol now in this Environmental Engineering & Geology Today to advance your career! Embark on a transformative journey into the realm of Environmental Engineering & Geology with our comprehensive 6-course bundle. Each course is meticulously crafted to empower you with essential skills and insights that are pivotal for addressing pressing environmental challenges and shaping a sustainable future. Environment Management: Gain the tools to manage environmental resources, implement conservation practices, and mitigate ecological impacts. Environmental Health: Safeguard public well-being by understanding environmental risks, sanitation, and health promotion strategies. Ultimate Geology Course: Uncover the Earth's geological mysteries, from plate tectonics to mineral exploration, and unlock insights into our planet's history. Town Planning: Learn the art of sustainable urban development, fostering resilient and livable communities. Architectural Studies: Explore architectural design principles and concepts, enabling innovative, environmentally conscious designs. Carbon Literacy Knowledge: Develop a deep understanding of carbon emissions, sustainability, and environmental responsibility. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Environmental Engineers Public Health Professionals Geology Enthusiasts Urban Planners Requirements You will not need any prior background or expertise. Career path Environmental Engineer: £30,000 - £70,000 Environmental Health Officer: £25,000 - £45,000 Geologist: £25,000 - £60,000 Town Planner: £30,000 - £70,000 Architect: £30,000 - £70,000 Sustainability Consultant: £25,000 - £55,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate for the First course Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

These qualifications are designed for Directors and Senior Managers who have the authority across organisational and personal inspiration to translate organisational strategy into effective performance. The qualifications require directors and senior managers to build on their skills in strategic direction and leadership and to focus on the requirements of inter-organisational strategy. Equivalent to a Doctorate in Management, this Level 8 Strategic Direction and Leadership course is designed for Directors and Senior Managers with responsibility for developing and implementing ethical and performance-driven strategy across multiple organisations, leading by example to inspire teams and provide clear direction. CMI qualifications at RQF Level 8 portray practice skills and competencies that are rated in academic terms as being comparable to Doctoral Degrees and Vocational Qualifications at Level 8. Study method Online, self-paced Duration 9 months Access to content Access until course completion Qualification CMI Level 8 Diploma In Strategic Direction and Leadership CPD 670 CPD hours / points Additional info Exam(s) / assessment(s) is included in price Tutor is available to students How Will I Benefit? The CMI Level 8 Strategic Direction and Leadership will develop the advanced skills and knowledge that you need to lead transformational strategic change within your organisation(s), accelerating performance in multiple settings Apply the tools, models and theories directly to real-life work-based problems and see the benefits in your organisation This CMI distance learning course will demonstrate to current and prospective employers your capabilities, ambition and commitment to professional development Achieve the highest level of strategic learning, significantly improving your career prospects and earning power CMI Level 8 Diploma in Strategic Direction and Leadership Learners need to complete all Group A units and any combination of units to a minimum of 7 credits from Group B. Learners need it complete a total of 67 credits to achieve this qualification. The Total Qualification Time is 670 hours, including 210 Guided Learning Hours. UNIT NUMBER UNIT NAME CREDITS GLH TUT Group A Unit 8001V1 Personal development as a strategic leader 10 30 100 Unit 8002V1 Collective strategy development 10 30 100 Unit 8003V1 Inter-organisational strategic planning 10 30 100 Unit 8004V1 Inter-organisational strategic direction 10 30 100 Unit 8005V1 Strategic communication 10 30 100 Unit 8006V1 Strategic culture 10 30 100 Group B Unit 7013V1 Strategic leadership 7 30 70 Unit 7014V1 Strategic leadership practice 7 30 70 NB - If you have achieved either of the Group B Units as part of a Level 7 qualification you do not have to repeat them. Who is this course for? This qualification is not aimed at managers aspiring to a senior management role it is targeted at individuals already employed in a strategic leadership position for a minimum of 3 years. Requirements Ability to complete assignments at post-graduate level. All Learners must hold a Level 7 or equivalent qualification. At least 3 years’ experience at strategic level as a senior manager. Career path This qualification can significantly improve your career prospects, promotional prospects, salary, self-confidence and self-esteem as a senior manager and leader.

Learn how to plan, implement and manage the impact of change. The most comprehensive, concise and impactful 6 weeks online course available. 14 CPD Credits & CMI Certificate of Recognition Duration: 6 weeks starting immediately Suitable for: All levels of seniority Language: English Effort: 13 hours of self-paced online learning Award: 14 CPD Credits & CMI Certificate of Recognition  Accreditors: CMI, FMLM, CPD Certification Service  Content format: Videos with optional reading  Assessment Method: Multiple choice, instant result. Retake if required. In total there are 16 video courses to watch. This includes 7 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Leading innovation Understanding change Leading with strategic thinking Building and leading teams Building trust Leading through change Strategic thinking Managing virtual teams On completion of this course, you will receive: A certificate stating 14 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals.    Did you know that this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here.

CPD Certified Diploma| 22 in 1 Premium Bundle| Free PDF & Transcript Certificate| Lifetime Access| Learner Support

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.