50343 Courses delivered Online

Our new GCSE Psychology course will explore a range of human behaviour and aims to give you a better understanding of yourself and others. It will provide a useful platform for further study of psychology at A-level and links well with other science subjects; particularly biology and sociology. The same GCSE qualification you'd get in school or college Unlimited 1:1 support from your Psychology tutor Fast-track - get the qualification when you need it Study 24/7, 365 on your phone, tablet or laptop You don't need any previous qualifications to study this GCSE course. This course will teach you the Edexcel GCSE (9-1) Psychology syllabus (1PS0). You'll study 2 units each containing various topics which are as follows: Unit 1: Compulsory Topics Topic 1: Development Topic 2: Memory Topic 3: Psychological Problems Topic 4: The Brain and Neuropsychology Topic 5: Social Influence Unit 2: Option Topics and Research Methods Topic 6: Criminal Psychology Topic 7: Sleep and Dreaming Topic 8: Research Methods For a full breakdown of course content, download the GCSE Psychology Brochure. All of your lessons and assessments are available on CloudPort - our Moodle-based learning environment (Moodle VLEs are used by most colleges and universities in the UK). Start with lesson 1 and work through the course in a linear pathway or choose to jump to the section that you need. Your learning is completely flexible and allows you to set your programme of learning around the skills you need. Submit assessments as you work through the course. Get instant results and feedback on activities to track your progress. Use these assessments as learning launchpads, allowing you to focus your time on the topics you need to brush up on. You will have access to all course materials, assessments and tutor support for 12 months from the day of enrolment. Extensions are available for students who wish to study over a longer period. You are not alone! You will be assigned a personal 1:1 tutor on your day of enrolment. Your tutor will remain by your side, throughout your learning journey until you get qualified. All tutors are qualified teachers and subject matter specialists who will ensure you have the correct guidance and support when you need it. As a CloudLearn student you will have unlimited access to tutor support. CloudLearn GCSEs and A-Levels are structured around formative assessments allowing you to test your knowledge as you work towards qualification. Before taking your exam you will submit a mock exam to give you the practise you need before the big day. When ready we arrange your exam. We have agreements with exam centres all over the UK. Our students also take advantage of preferential pricing due to the volume of students we channel to exam centres. As part of your enrolment service package we will make all the arrangements for your final exam. This includes locating a centre and booking the relevant exam/s. Exam fees are additional. Exam fees can be bundled using the Exam Bundles drop down when adding to basket. Have a look on our Exams Page for a detailed explanation of this service. The Edexcel GCSE Psychology exam is available in May/June each year. It is assessed over 2 exam papers: Paper 1 1PS0/01 - 1 hour 30 min exam Paper 2 1PS0/02 - 1 hour 30 min exam We generally ask that you book written exams at least 6 months in advance. Booking your exam after the booking deadline will incur late fees (available for one month after deadline) and high late fees (available up until exam entry closure). Some students will study for the exam over a period of months or years, as they dictate their own study schedule. We do however have students who will study intensively and prepare in a matter of weeks. You are only constrained by the exam diet. GCSE exams are available in May/June of each year, with core subjects also assessed in January.We are so confident in the CloudLearn model of study that we guarantee you will pass your exam. As long as you do what we recommend, we offer a full money-back guarantee. The UK's only GCSE and A-Level specialist Study at your pace, where and when you want Study interactively on any device We guarantee your exam pass We arrange your exams Our flexible study, unlimited support, and interest-free payment plans allow you to fit learning around your busy schedule That's why we support thousands of students every year, to get the GCSEs they need to prosper. Choose to pay in full or spread the cost over our 6 months interest-free payment plans. We offer longer payment plans of 12, 24, 36 or 48 months. These extended plans are subject to interest. For more details contact our student advisors on 0330 111 4006 or visit our payment plan page. By taking part in our Online GCSE Psychology Course, not only will you improve your knowledge and understanding of different areas of psychology, but you will develop your cognitive, interpersonal and intrapersonal skills, which can be used in a wide-range of degrees and professions. You will improve your problem solving, critical thinking and decision making skills through interpreting ideas and evidence to reach conclusions and refine practical designs and procedures. You will also bolster your adaptability and reflective skills by applying your understanding of scientific ideas when handling both quantitative and qualitative data. Additionally, by enabling you to appreciate how society makes decisions about scientific issues and how the sciences contribute to the success of the economy and society you will learn about the importance of open-mindedness, ethics, social responsibility and leadership. We also hope to show you the benefits of continuous learning and intellectual curiosity by inspiring a sustained enjoyment of, and interest in, the scientific world. Therefore, the skills that you will acquire during the CloudLearn Online GCSE Psychology Course can set you apart from your peers and put you on a path toward further learning or a successful career in a wide-range of professions.

Our Online A-Level Economics Course aims to provide you with an understanding of the economic and social environment. Through studying this course, you will learn about a wide-range of microeconomic and macroeconomic theories and principles. You will also learn to think like an economist, using an enquiring, critical and thoughtful approach in your study. The same A-Level qualification you'd get in school or college Unlimited 1:1 support from your Economics tutor Fast-track - get the qualification when you need it Study 24/7, 365 on your phone, tablet or laptop You don't need any previous qualifications to study this A-Level course. This course will teach you the Edexcel A-Level Economics syllabus (9EC0). You'll study 4 units: Introduction To Markets and Market Failure The UK Economy - Performance And Policies Business Behaviour and The Labour Market A Global Perspective For a full breakdown of course content, download the A-Level Economics Brochure. All of your lessons and assessments are available on CloudPort - our Moodle-based learning environment (Moodle VLEs are used by most colleges and universities in the UK). Start with lesson 1 and work through the course in a linear pathway or choose to jump to the section that you need. Your learning is completely flexible and allows you to set your programme of learning around the skills you need. Submit assessments as you work through the course. Get instant results and feedback on activities to track your progress. Use these assessments as learning launchpads, allowing you to focus your time on the topics you need to brush up on. You will have access to all course materials, assessments and tutor support for 24 months from the day of enrolment. Extensions are available for students who wish to study over a longer period. You are not alone! You will be assigned a personal 1:1 tutor on your day of enrolment. Your tutor will remain by your side, throughout your learning journey until you get qualified. All tutors are qualified teachers and subject matter specialists who will ensure you have the correct guidance and support when you need it. As a CloudLearn student you will have unlimited access to tutor support. CloudLearn GCSEs and A-Levels are structured around formative assessments allowing you to test your knowledge as you work towards qualification. Before taking your exam you will submit a mock exam to give you the practise you need before the big day. When ready we arrange your exam. We have agreements with exam centres all over the UK. Our students also take advantage of preferential pricing due to the volume of students we channel to exam centres. As part of your enrolment service package we will make all the arrangements for your final exam. This includes locating a centre and booking the relevant exam/s. Exam fees are additional. Exam fees can be bundled using the Exam Bundles drop down when adding to basket. Have a look on our Exams Page for a detailed explanation of this service. The Edexcel A-Level Economics exam is available in May/June each year. It is assessed over 3 exam papers: Paper 1 9EC0 01 - 2 hour exam Paper 2 9EC0 02 - 2 hour exam Paper 3 9EC0 03 - 2 hour exam We generally ask that you book written exams at least 6 months in advance, however subjects that includes NEA (A-Level Eng Lit & A-Level History), Practicals (A-Level Sciences), or Fieldwork (A-Level Geography) you are recommended to note the following deadlines for booking and give us at least 8 months booking notice. Booking deadlines are 5-8 months prior to the exam date. Booking your exam after the booking deadline will incur late fees (available for one month after deadline) and high late fees (available up until exam entry closure). Some students will study for the exam over a period of months or years, as they dictate their own study schedule. We do however have students who will study intensively and prepare in a matter of weeks. You are only constrained by the exam diet. A-Level exams are available in May/June of each year.We are so confident in the CloudLearn model of study that we guarantee you will pass your exam. As long as you do what we recommend, we offer a full money-back guarantee. The UK's only GCSE and A-Level specialist Study at your pace, where and when you want Study interactively on any device We guarantee your exam pass We arrange your exams Our flexible study, unlimited support, and interest-free payment plans allow you to fit learning around your busy schedule That's why we support thousands of students every year, to get the GCSEs they need to prosper. Choose to pay in full or spread the cost over our 6 months interest-free payment plans. We offer longer payment plans of 12, 24, 36 or 48 months. These extended plans are subject to interest. For more details contact our student advisors on 0330 111 4006 or visit our payment plan page. The unique skills that you will acquire during your CloudLearn A-Level Economics FT 2015 Course will prepare you for further learning opportunities and a variety of career choices. You will develop your interpretative and problem solving skills, whilst learning how to be an innovative and adaptable thinker, by applying new knowledge to current issues in a wide-range of contexts. Through analysis of market failure and government intervention, you will learn to think critically about economic, social and political issues, as well as develop your executive function and decision making skills. Furthermore, as our analysis of markets, consumers and government intervention draws on local, national and global contexts, you will learn about the importance of open-mindedness, social responsibility, ethics and leadership. We also hope to show you the benefits of continuous learning and intellectual curiosity by inspiring a sustained enjoyment of, and interest in the economic and social environment. Therefore, your CloudLearn A-Level Economics FT 2015 Course focuses on improving your skill-set so that you are equipped to prosper in any learning environment or career-path.

About this Training Course Materials Management is an essential link in the Supply Chain process. It takes an even bigger significance in the Upstream industry when the cost of a rupture in equipment or stock can be tremendous, without even considering the cost of the equipment itself. The downside may result in the accumulation of out-of-commission materials which leads to business inefficiency. What does it take to maintain efficient Materials Management? This 3 full-day course will explain more in detail. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives At the end of this course, participants will be able to: Understand the importance of an efficient Materials Management in the Supply Chain process Examine the control and validation of Stock processes Understand the role of the Duet and work within the Stock Duet in materials management Learn about the key factors in Stock optimisation Target Audience This course will benefit all personnel involved in Supply Chain including Stock Controllers, Cost Controllers, Buyers, Logisticians and those from the technical department such as Technical Administrators and members of the duet. Course Level Basic or Foundation Trainer Your expert course leader has 25 years of experience in management positions in Contracting, Procurement and Logistics, mainly in the Oil & Gas Industry. He was a Lecturer for IFP Training for 5 years. During his Oil & Gas industry experience, he has worked on major Oil and Gas development projects like the Yadana project in Myanmar, Akpo project in Nigeria and YLNG in Yemen. His international experience allows him to adapt very easily and integrate the multicultural specificities of the Oil & Gas industry in his teaching. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this Training Course In the oil & gas industry, it is common knowledge that operators and main contractors, contract or sub-contract a wide range of their activities. The service contract is the tool used to share the risk of a service between the operator and contractor. It is also an approach adopted by the operator to control the efficiency of his contractor. This course allows all parties involved, company, contractors and subcontractors, to better understand the contractual relationship, their rights and obligations. It gives a detailed review of the contract and its main features. This course will particularly focus on the services contracts that are put in place to support a drilling campaign, covering all specificities of the various contracts. Training Objectives At the end of this course, participants will: Get a thorough understanding of the service contract clauses Be able to administer the contract and optimise the relationship with the company or contractor Target Audience This course will be useful and applicable for the following professionals: contract engineers, contracts administrators, any party involved in the relationship between the company and the contractors of a service contract Drillers and logisticians may also have interest in this course as it covers the contractual aspects of their operational activity: They are the 'Owners' of these services contracts Trainer Your expert course leader has 25 years of experience in management positions in Contracting, Procurement and Logistics, mainly in the Oil & Gas Industry. During his Oil & Gas industry experience, he has worked on major Oil and Gas development projects like the Yadana project in Myanmar, Akpo project in Nigeria and YLNG in Yemen. His international experience allows him to adapt very easily and integrate the multicultural specificities of the Oil & Gas industry in his teaching. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

VoIP training course description Convergence of voice and data is now a common place mainstream technology. Our Voice Over IP course investigates the characteristics of voice transmission and then studies the impact on IP networks. Practical sessions with soft phones, hard phones and gateways allow the students to see all aspects of VoIP. Network analysers are used to study packets on the wire. What will you learn Describe the issues of voice and data convergence. Describe techniques, which can be used in IP to provide low uniform delay. Evaluate VoIP technologies. Design data networks, which will support voice. VoIP training course details Who will benefit: Anyone working in the field of networking or telecommunications. Prerequisites: TCP/IP foundation for engineers Intro to data communications & networking Duration 3 days VoIP training course contents What is VoIP Voice over IP, brief review of IP, brief review of telephones and voice. Configuring IP softphones What are softphones? Downloading, installing. Hands on Building the base IP network, a simple VoIP call with softphones, Internet telephony. Addressing E164, FQDN, IP addresses, URIs, DNS, SIP addressing, H.323 addressing. VoIP issues Bandwidth, Delay, Jitter, digitising voice, digitisation steps, coding, quality issues, MOS, voice compression, silence suppression, packetising voice, prioritising voice, jitter buffers. Hands on Simple packet analysis. Architectures Desktop, backbone, gateway, hard phones, PoE, integrating phones and PCs, carriers, Softswitches. Hands on Integrating Softphones, hard phones and analog phones. IP performance and QoS ITU delay recommendations, IP DSCP field, DiffServ, IP precedence, queuing strategies; FIFO, WFQ, custom, priority, RED, LLQ. VoIP protocol stack RTP, RTCP, mixers and translators, RSVP. Bandwidth, Erlang models, link layer overhead. Hands on Calculating VoIP bandwidth, analysing RTP packets. ITU Recommendation H.323 Architecture, protocols, terminals, Call setup, Gatekeepers, gateway discovery, H.323 registration with a gatekeeper. Hands on PC to PC using H.323. IETF - Session Initiation Protocol What is SIP? SIP protocol stack, SDP, Sip architecture, SIP messages, Initial SIP phone startup, SIP servers, proxy server, redirect server. Hands on PC to PC using SIP. Carrier networks Signalling systems, SS7, media gateways, Media gateway controllers, signalling gateways, MGCP, Megaco, SIGTRAN. Hands on PSTN interworking. Video over IP Video components, digital video, pictures and audio, video codecs, issues and solutions, video conferencing, multipoint video conferencing, video protocol stack. Appendix 1: Multicasting. Appendix 2: Voice/data integration without IP.

Oracle SQL training course description The Oracle SQL course is designed to give delegates practical experience in writing SQL statements and scripts using Oracle SQL. The basic SELECT statement, the use of SQL functions and the basic table and view handling statements are introduced. What will you learn Create SQL statements to query database tables. Use standard aggregate functions and related SELECT statement clauses. Join Tables. Use basic subqueries and the set operators. Use numeric, character and date functions. Use conversion and other miscellaneous functions. Use SQL parameters. Use complex subqueries. Create and alter tables and views. Insert, update and delete rows in database tables. Manage sequences and synonyms. Oracle SQL training course details Who will benefit: Anyone who needs to use and understand Oracle SQL to query and update data in an Oracle database. Prerequisites: None. Duration 3 days Oracle SQL training course contents Retrieving data with the SELECT statement The SELECT statement, The SELECT and FROM clauses, Conditions and the WHERE clause, Other conditional operators, Logical operators, The ORDER BY clause, Column aliases, Arithmetic expressions, Precedence of operators. Aggregate functions Overview of built In aggregate functions, The GROUP BY clause, The HAVING clause. Joining tables Overview of table joins, Inner joins, Table aliases, Outer joins, Self joins, ANSI standard joins. Basic subqueries and set operators Overview of subqueries, Basic subqueries, Set operators, The union, intersect and ,minus operators. Numeric, character and data functions Function types, Using the table dual to try out functions, Numeric functions, Character functions, String concatenation, Date arithmetic and date functions. Conversion and miscellaneous functions Conversion functions, The NVL and NVL2 functions, The DECODE function, CASE expressions, The COALESCE and NULLIF functions. SQL parameters Command line substitution parameters, The accept command, The define and undefine commands. Complex subqueries Subqueries usage, In-line views, Top-N queries, Subqueries with joins, Multi column subqueries, Correlated subqueries, Subquery rules, Using the ANY, ALL and SOME operators. Managing data Inserting rows, Updating rows, Deleting rows, Verifying updates, Transaction control, Commit and rollback, Savepoints, Commits and constraints, Amending data in SQL developer. Managing tables Creating tables, Specifying constraints, Altering tables, columns and constraints, Dropping tables, columns and constraints, Recovering dropped tables, Copying tables. Managing indexes and views Creating indexes, Dropping indexes, Listing indexes, Creating and using views, Dropping views, Listing views. Managing sequences and synonyms Create a sequence, View sequence details, Create a synonym, List synonyms.

Description: Customer service is an essential part of any business. Companies always look for the people who have the strong command over handling customer issues. With the help of the Customer Service Training - Complete Video Course, you gain mastery over customer service skills. The bundle video course covers all the necessary parts that a person should know for managing the customer service. For understanding the skill properly, the course is divided into several sections and sub-sections. Firstly, in the Customer Service Skills part, you will be introduced to the fundamentals of customer service including the telephone etiquette. Then, you will learn about the communication procedures in the Communication Essential sections. You will learn about the different types of communication covering business communication, verbal and non-verbal communication, written and electrical communication, etc. Next section is Time Management- one of the best and most efficient parts of any business. Here, you will know the tips and techniques for managing time properly. After that, you will be introduced to the Microsoft Office Word and Microsoft Office Excel. These are two necessary skills that every employee should know for managing the customer service properly. You will learn to use these two applications. Finally, it can be said that the Customer Service Training - Complete Video Course course helps you to achieve the necessary skills for grabbing the attention of the customers with proper etiquette and create a long-term relationship with them. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals FREE 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word FREE 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface FREE 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Definitive Ethernet switching course description A hands on comprehensive look at Ethernet switches with extensive coverage of VLANs. The course focuses on the technology and not any one manufacturers product enabling delegates to configure switches from any manufacturer. What will you learn Configure and troubleshoot switches using: Console port telnet HTTP TFTP Configure and troubleshoot switch features such as: Duplex/speed Port based MAC security Spanning Tree Link aggregation Tagged ports Configure and troubleshoot VLANs. Definitive Ethernet switching course details Who will benefit: Technical staff. Prerequisites: Intro to data communications & networking. Duration 3 days Definitive Ethernet switching course contents What is Ethernet? LANs, network cards and cables, CSMA/CD, Ethernet frames, Ethernet evolution, 802.3. Hands on: ping, Ethernet speeds, CSMA/CD. Ethernet layer 2 Layer 2 functions, NICs, MAC addresses, unicasts, multicasts and broadcasts, frame formats. Hands on: Configuring NICs, Analysing MAC addresses with Wireshark IP and Ethernet Relationship Hands on: ARP. What is a switch? Switches connect multiple devices, switches versus hubs, simultaneous conversations, switches work at layer 2, the forwarding database, how the forwarding database is built, broadcast and collision domains Hands on: Difference between hubs and switches. Switch configuration Switch configuration Managed/unmanaged switches, configuration methods, reasons to configure switches. Console ports, HyperTerminal (and alternatives). Hands on: Using the console port to troubleshoot and configure switches. Switches in more detail Latency, forwarding mechanisms, switch fabrics. Hands on: Using telnet and HTTP to switches. Ethernet extensions Auto negotiation, Power over Ethernet. Hands on:Configuring and troubleshooting switch ports: Speed, duplex and security. Redundant links Loops, broadcast storms, STP, BPDU format, STP convergence. Hands on: Tracking blocked ports. STP convergence. Backbone links Architectures, link aggregation, LACP, load sharing, resilience. Hands on: fail over times. VLANs Virtual versus physical LANs, Why have VLANs? Broadcast domains, Creating VLANs, Assigning ports to VLANs. Hands on: Analysing the effect of VLANs on traffic. Enterprise VLANs VLANS are internal, multiple VLANs, Load balancing, Default VLAN, VLAN registration protocols: VTP, GVRP, MVRP. Hands on: VLANs on multiple switches. Tagging/Trunking Reason for tagging, terminology, tagging process, 802.1Q, Tag format, VLAN stacking. Hands on: Configuring and troubleshooting tags. STP variants RSTP, Common STP, Multiple STP, PVST, ring alternatives. Hands on: RSTP. Inter VLANs Layer 3 switching, IP addressing rules, Interconnecting VLANs. Hands on: Routing between VLANs. Troubleshooting Ethernet Methods, tools, locating faults, layer 1 issues, layer 2 issues Hands on: Fixing the network.

LTE Architecture and Protocols course description This course provides a comprehensive tour of the LTE architecture along with services provided and the protocols used. What will you learn Describe the overall architecture of LTE. Explain the information flows through LTE. Describe the LTE security. Describe LTE mobility management. Recognise the next steps for LTE. LTE Architecture and Protocols course details Who will benefit: Anyone working with LTE. Prerequisites: Mobile communications demystified Duration 3 days LTE Architecture and Protocols course contents Introduction History, LTE key features. The 4G ITU process. The LTE 3GPP specifications. Specifications. System Architecture LTE hardware architecture. UE architecture and capabilities. E-UTRAN and eNB. EPC, MME functions, SGW, PGW and PCRF. System interfaces and protocol stacks. Example information flows. Dedicated and default bearers. EMM, ECM, RRC state diagrams. Radio transmission and reception OFDMA, SC-FDMA, MIMO antennas. Air interface protocol stack. Logical, transport and physical channels. Frame and slot structure, the resource grid. Resource element mapping of the physical channels and signals. Cell acquisition, data transmission and random access. MAC, RLC, PDCP protocols. LTE spectrum allocation. Power-on procedures Network and cell selection. RRC connection establishment. Attach procedure, including IP address allocation and default bearer activation. LTE detach procedure. Security in LTE networks LTE security features, identity confidentiality, ciphering and integrity protection. Architecture of network access security in LTE. Secure key hierarchy. Authentication and key agreement procedure. Security mode command procedure. Network domain security architecture. Security associations using IKE and IPSec. Mobility management RRC_IDLE, RRC_CONNECTED. Cell reselection, tracking area updates. Measurement reporting. X2 and S1 based handovers. Interoperation with UMTS, GSM and non-3GPP technologies such as cdma2000. QoS, policy control and charging QoS in LTE, EPS bearers, service data flows and packet flows. The architecture and signalling procedures for policy and charging control. Data transport using GPRS, differentiated services and MPLS. Offline and online charging in LTE. Delivery of voice and text messages over LTE Difficulties and solutions for Voice over LTE. Architecture and call setup procedures for circuit switched fallback. Architecture, protocols and call setup procedures in IP multimedia subsystem. Enhancements in release 9 LTE location services. Multimedia broadcast / multicast service and MBSFN. Cell selection, commercial mobile alert service. LTE Advanced and release 10 Impact of carrier aggregation on LTE air interface. Enhanced MIMO processing on uplink and downlink. Relaying. Release 11 and beyond. OAM and self organising networks Operation, administration, maintenance and provisioning for LTE. Self-configuration of base station parameters. Fractional frequency re-use, inter-cell interference co-ordination. Self-optimisation of base station procedures. Self-healing to detect and recover from faults.

OSPF training course description A detailed hands on examination of OSPF. Hands on sessions are used to reinforce the theory rather than teach specific manufacturer equipment. The course starts with a recap of reading routing tables and then jumps straight in with simple OSPF configuration. OSPF features are then studied and configured before moving onto how OSPF works within an area. Multi area OSPF is then studied before looking at OSPF operation in detail by analysing OSPF packets. Finally areas are covered again in more detail followed by troubleshooting. What will you learn Design OSPF networks. Design IP addressing schemes suitable for route summarisation. Troubleshoot OSPF networks. Describe the operation of OSPF. OSPF training course details Who will benefit: Technical staff working with OSPF. Prerequisites: TCP/IP Foundation for engineers Duration 3 days OSPF training course contents Basic routing and OSPF Reading routing tables, routing protocols, What is OSPF? Process IDs, passive interfaces. Hands on Simple OSPF configuration. OSPF History of OSPF, metrics, costs, convergence, Distance Vector vs. Link state routing protocols, IGPs, classless, OSPF features, load sharing, per packet/destination, OSPF authentication. Hands on Configuring OSPF features. OSPF within an area How OSPF works, LSDB, LSDB benefits and disadvantages, LSA types, Type 1 and 2, LSA propagation, router IDs, hellos, configuring hellos, the exchange protocol. Hands on Investigating OSPF structures. Areas Scalability, why areas? Area IDs, area 0, ABRs, ABR resilience, areas & LSDBs, areas & LSAs, Type 3 LSAs, virtual links. Hands on Multi area OSPF. Redistribution Multiple routing protocols, common scenarios, routing distance, External LSAs, E1 and E2. Type 4 LSAs. OSPF and default routes. Hands on Configuring static route redistribution. Route aggregation Route summarisation. How to aggregate, ABR summarisation, ASBR summarisation. Hands on OSPF address summarisation. OSPF packet formats OSPF packets, protocol stack, OSPF stages, packet flows, packet types, the OSPF header, multicasts, Hello, DDB, LS request, LS update, LS ACK, LSA header, LSA formats, neighbours, neighbour states, DRs, adjacencies, BDRs, DR election. Hands on Analysing OSPF packets, troubleshooting. OSPF network types BMA, NBMA, Point to point links. Hands on Configuring OSPF over Frame Relay. OSPF stub areas LSA types, area types, area architecture, stub areas, default routes, benefits and disadvantages of stub areas, TSSAs, NSSAs, Type 7 LSAs. Hands on Stub and TSSA configuration. The OSPF MIB SNMP overview, MIB 2, the OSPF MIB, OSPF MIB groups, useful objects, OSPF traps. Hands on the OSPF MIB. troubleshooting. Summary RFCs, OSPF design guidelines. OSPF variants (appendix) OSPF on demand, MOSPF, multicast overview, Type 6 LSAs, OSPF for IPv6 (OSPFv3).