Duration 2 Days 12 CPD hours This course is intended for This course is designed for security administrators and Check Point resellers who need to manage and monitor issues that may occur within their Security Management environment. Overview Understand how to use Check Point resources for support. Understand how to perform packet captures using tcmdump and FW Monitor command tools. Understand the basic process of kernel debugging, and how debug commands are structured. Recognize how to use various Linux commands for troubleshooting system issues. Recognize communication issues that may occur between SmartConsole and the SMS and how to resolve them. Understand how to troubleshoot SmartConsole login and authentication issues. Understand how to prevent and resolve licensing and contract issues. Understand how to troubleshoot issues that may occur during policy installation. Understand communication issues that may occur when collecting logs and how to resolve them. Recall various tools to use when analyzing issues with logs. Understand how to restore interrupted communications during heavy logging. Understand how NAT works and how to troubleshoot issues. Understand Client Side and Server Side NAT. Understand how the Access Control Policy functions and how the access control applications work together. Understand how to troubleshoot issues that may occur with Application Control and URL Filtering. Understand how the HTTPS Inspection process works and how to resolve issues that may occur during the process. Understand how to troubleshoot Content Awareness issues. Recognize how to troubleshoot VPN-related issues. Understand how to monitor cluster status and work with critical devices. Recognize how to troubleshoot State Synchronization. Understand how to troubleshoot communication issues between Identity Sources and Security Gateways. Understand how to troubleshoot and debug issues with internal Identity Awareness processes. The goal of this course is to provide an understanding of the concepts and skills necessary to troubleshoot issues which may occur when managing the Check Point Security Management architecture and Security Gateways. Course Outline An Introduction to Troubleshooting SmartConsole and Policy Management Troubleshooting Monitoring Logging Activity Troubleshooting Issues with NAT Understanding the Unified Access Control Policy Basic VPN Troubleshooting Monitoring ClusterXL Connections Understanding Identity Awareness Additional course details: Nexus Humans CCTA Check Point Troubleshooting Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CCTA Check Point Troubleshooting Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 3 Days 18 CPD hours This course is intended for The target audience for this course includes: Software testers (both technical and user acceptance testers), Test analysts, Test engineers, Test consultants, Software developers, Managers including test managers, project managers, quality managers. Overview By the end of this course, an attendee should be able to: perform effective testing of software, be aware of techniques and standards, have an awareness of what testing tools can achieve, where to find more information about testing, and establish the basic steps of the testing process. This is an ISTQB certification in software testing for the US. In this course you will study all of the basic aspects of software testing and QA, including a comprehensive overview of tasks, methods, and techniques for effectively testing software. This course prepares you for the ISTQB Foundation Level exam. Passing the exam will grant you an ISTQB CTFL certification. Fundamentals of Testing What is Testing? Typical Objectives of Testing Testing and Debugging Why is Testing Necessary? Testing?s Contributions to Success Quality Assurance and Testing Errors, Defects, and Failures Defects, Root Causes and Effects Seven Testing Principles Test Process Test Process in Context Test Activities and Tasks Test Work Products Traceability between the Test Basis and Test Work Products The Psychology of Testing Human Psychology and Testing Tester?s and Developer?s Mindsets Testing Throughout the Software Development Lifecycle Software Development Lifecycle Models Software Development and Software Testing Software Development Lifecycle Models in Context Test Levels Component Testing Integration Testing System Testing Acceptance Testing Test Types Functional Testing Non-functional Testing White-box Testing Change-related Testing Test Types and Test Levels Maintenance Testing Triggers for Maintenance Impact Analysis for Maintenance Static Testing Static Testing Basics Work Products that Can Be Examined by Static Testing Benefits of Static Testing Differences between Static and Dynamic Testing Review Process Work Product Review Process Roles and responsibilities in a formal review Review Types Applying Review Techniques Success Factors for Reviews Test Techniques Categories of Test Techniques Choosing Test Techniques Categories of Test Techniques and Their Characteristics Black-box Test Techniques Equivalence Partitioning Boundary Value Analysis Decision Table Testing State Transition Testing Use Case Testing White-box Test Techniques Statement Testing and Coverage Decision Testing and Coverage The Value of Statement and Decision Testing Experience-based Test Techniques Error Guessing Exploratory Testing Checklist-based Testing Test Management Test Organization Independent Testing Tasks of a Test Manager and Tester Test Planning and Estimation Purpose and Content of a Test Plan Test Strategy and Test Approach Entry Criteria and Exit Criteria (Definition of Ready and Definition of Done) Test Execution Schedule Factors Influencing the Test Effort Test Estimation Techniques Test Monitoring and Control Metrics Used in Testing Purposes, Contents, and Audiences for Test Reports Configuration Management Risks and Testing Definition of Risk Product and Project Risks Risk-based Testing and Product Quality Defect Management Tool Support for Testing Test Tool Considerations Test Tool Classification Benefits and Risks of Test Automation Special Considerations for Test Execution and Test Management Tools Effective Use of Tools Main Principles for Tool Selection Pilot Projects for Introducing a Tool into an Organization Success Factors for Tools Additional course details: Nexus Humans ISTQB Software Testing Certification Training - Foundation Level (CTFL) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ISTQB Software Testing Certification Training - Foundation Level (CTFL) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 3 Days 18 CPD hours This course is intended for Experienced IT Asset Managers Overview By attending this course the attendee will be able to Understand and utilize the dependencies, relationships and benefits of the KPAs found within an effective IT Asset Management Program specify and define the duties and responsibilities necessary to be an effective IT Asset Manager be able to obtain and display an understanding of the resources and commitment necessary to implement a fully functional IT Asset Management Program. Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization?s ITAM Program. The intense three-day course with certification is packed full of information and real-world experiences designed to make your ITAM Program more effective and efficient, and the CITAM Certification will lend notable credibility to both you and your ITAM Program.This course addresses each of the Key Process Areas (KPAs) identified within the IBPL that, when combined, empowers an organization and maximizes the value of their IT assets. The course will also review the core processes that encompass the ITAM Program and the projects that will help an organization build a productive and profitable business unit.The course includes exam for CITAM certification. Course Outline IAITAM and the Mission ITAM Code of Ethics Defining Primary Roles in an ITAM Program IAITAM?s 12 KPAs Relationships, Dependencies, and Benefits KPA Interdependencies Roles and Responsibilities Creating Dynamic Job Descriptions for ITAM Programs The Role of a Program Manager Project Management Relationship Triangle Sample Projects by KPA Prioritization and the ITAM Program Lifecycle Management Process Building Best Practices Gaining Executive Buy-in Business Case Template Maturity Assessment ITAM as a Core Business Function Additional course details: Nexus Humans Certified IT Asset Manager (CITAM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified IT Asset Manager (CITAM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Overview Implement and Configure Cisco Endpoints Implement and Configure Cisco Unified Communications Manager for Video Endpoints Implement and Configure Cisco IMP for Jabber Implement and Configure Cisco Expressway Implement and Configure Cisco Video Communications Server (VCS) Control Implement and Configure Cisco Video Communications Server (VCS) Expressway Implement and Configure connectivity between a Cisco VCS and Cisco UCM Implement and Configure a Cisco Conductor Implement, Configure, and Operate Cisco TelePresence Management Suite (TMS) and provision devices using Cisco TMS Provisioning Extension (TMSPE) Implement and Configure Cisco Meeting Server This one of kind Cisco Collaboration in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco Collaboration Components. Students will have extensive labs in which they will configure and troubleshoot a full Cisco Telepresence Deployment. Participants will gain in-depth practical knowledge with exercises on installing, configuring, maintaining and troubleshooting of all Cisco Telepresence Components.The software applications that are covered in this course include:Cisco Unified Communications Manager (CUCM)Cisco Unified Communications Manager IM and PresenceCisco ExpresswayCisco Video Communication Server (VCS)Cisco ConductorCisco Telepresence Server (TS)Cisco Meeting Server (CMS)Cisco Telepresence Management Suite (TMS)Cisco TMS Extensions Understanding Cisco TelePresence Endpoints Cisco TelePresence Endpoint Solutions Overview Cisco DX Series Endpoint Characteristics Cisco TelePresence TC Software-Based Endpoint Characteristics Cisco TelePresence EX60 and EX90 Cisco TelePresence MX Series Cisco TelePresence SX Series Endpoints Cisco TelePresence Room Kits Cisco Intelligent Proximity Cisco TelePresence TC Software-Based Endpoint Peripherals Cisco TelePresence TC Software-Based Endpoint Deployments Cisco TelePresence Integrator C Series-Based Endpoints Cisco Jabber Video for TelePresence Characteristics Cisco Jabber Understanding the Cisco Video Network Network Overview H323 Overview SIP Overview VCS vs Unified Communications Manager Internetworking QOS Overview Implementing and Configuring Unified Communication Manager Unified Communications Manager Initial Settings Service Activation Enterprise and Service Parameters SIP Domains Configure IMP for Jabber Configure Jabber Settings Registering Endpoints Verifying Network Registration Cisco VCS / Expressway Overview and Configuration Configuring Initial VCS Setting Configuring Authentication Registration Conflict Policy Registration Restriction Policy Local Zone Components Membership Rules Transforms Purpose of Zones Search Priority Neighbor Zones Creating Neighbor Zones Need for Traversal Zones H.460 and Assent Protocols Traversal Zone Configuration Domain Name System Dialing E.164 Number Mapping Bandwidth Management Pipes Subzones and Zones Subzone Call Failure Call Processing Order Certificates Certificate Installation Clustering and the Cisco VCS Clustering Configuration Collecting Information Log Files Search History Connecting VCS-C to CUCM Connect VCS-C to VCS-E Connecting CUCM to VCS-C Understanding the Cisco TelePresence Conductor What is Conductor? Conductor ? How it works Installing Cisco Conductor Configuring Conductor Network Settings Configuring Conductor for a CUCM Configuration MCU Configuration Telepresence Server Telepresence Conductor Server Configuration Configuring TelePresence Conductor for ad hoc conferences Configuring TelePresence Conductor for rendezvous conferences Configuring Unified CM Configuring general settings on Unified CM Locations in Unified CM Unified CM trusts TelePresence Conductor's server certificate SIP trunk security profile Configuring Unified CM for rendezvous conferences Sip Trunk Configuration Conference Bridge Configuration MRG and MRGL Configuration Unified CM normalization scripts Configuring Unified CM for ad hoc conferences Sip Trunk Configuration Route pattern to match the SIP Trunk Configuration Unified CM normalization scripts Configuring the Cisco VCS with TelePresence Conductor Designing a Dial Plan MCU Configuration Telepresence Server Configuring the Cisco VCS Telepresence Conductor Server Configuration Backing Up Conductor Troubleshooting Conductor Overview of Cisco Telepresence Management Server (TMS) Windows Server Installation SQL Server Installation Server Pre-requisites and configuration Installing TMS Installing TMS Provisioning Extensions Initial Configuration Endpoint Configuration Adding Systems to TMS Configuration Templates Setting Configuration VCS Configuration for TMS Direct Endpoint Management VCS/TMS CUCM Configuration for TMS Direct Endpoint Management?CUCM Phonebooks & Phonebook Sources Conference Creation Advanced Conference Settings Booking & Scheduling Participant Types Methods Conference Monitoring Dial Plans, Configuration Templates Scheduler/Smart Scheduler Managing and Troubleshooting Cisco TMS Using the Logs Cisco TMS Ticketing System Troubleshooting VCS Registrations Troubleshooting CUCM Registrations System Maintenance Configuring Cisco Meeting Server (formerly Acano) Setting up CMS Installing Certificates Configuring CUCM with CMS Provision the RTC Client Configuring Meeting Spaces Additional course details: Nexus Humans Advanced TP-CT - Implementing and Configuring Cisco TelePresence Video Suite training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Advanced TP-CT - Implementing and Configuring Cisco TelePresence Video Suite course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 2 Days 12 CPD hours This course is intended for This course is designed for security experts and Check Point resellers who desire to obtain the necessary knowledge required to perform more advanced troubleshooting skills while managing their security environments. Overview Understand how to use Check Point diagnostic tools to determine the status of a network. Understand how to use network packet analyzers and packet capturing tools to evaluate network traffic.Become familiar with more advanced Linux system commands. Obtain a deeper knowledge of the Security Management architecture. Understand how the Management database is structured and how objects are represented in the database. Understand key Security Management Server processes and their debugs. Understand how GuiDBedit operates. Understand how the kernel handles traffic and how to troubleshoot issues with chain modules. Understand how to use the two main procedures for debugging the Firewall kernel and how they differ. Recognize User mode processes and how to interpret their debugs. Discuss how to enable and use core dumps. Understand the processes and components used for policy installs and processing packets in Access Control policies. Understand how to troubleshoot and debug issues that may occur with App Control and URLF. Understand how to debug HTTPS Inspection-related issues. Understand how to troubleshoot and debug Content Awareness issues. Understand how IPS works and how to manage performance issues. Understand how to troubleshoot Anti-Bot and Antivirus. Recognize how to troubleshoot and debug Site-to-Site VPN related issues. Understand how to troubleshoot and debug Remote Access VPNs. Understand how troubleshoot Mobile Access VPN issues. Recognize how to use SecureXL features and commands to enable and disable accelerated traffic. Understand how the server hardware and operating system affects the performance of Security Gateways. Understand how to evaluate hardware configurations for optimal performance. Provide advanced troubleshooting skills to investigate and resolve more complex issues that may occur while managing your Check Point Security environment. Course Outline Advanced Troubleshooting Management Database and Processes Advanced Kernel Debugging User Mode Troubleshooting Advanced Access Control Understanding Threat Prevention Advanced VPN Troubleshooting Acceleration and Performance Tuning Additional course details: Nexus Humans CCTE Check Point Troubleshooting Expert training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CCTE Check Point Troubleshooting Expert course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency