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Qualification Number 601/4458/0 Minimum entry age 19 Guided Learning Hours 180 What does this qualification cover? This qualification aims to: • introduce the concepts of equality and diversity in a variety of environments including society, the community and the workplace • highlight how stereotyping and labelling affect individuals • outline the effects of prejudice and discrimination • allow the learner to examine rights and responsibilities • stress the importance of taking individual responsibility and action to help and support others • provide a basis for further study and/or career development. The objectives of these qualifications are to help learners to: • raise their awareness of the issues surrounding equality and diversity • apply this awareness through their actions in society, community and the workplace. Who is it suitable for? This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? The qualification is made up of three mandatory units: • Unit 1 Equality and diversity in society • Unit 2 Equality and diversity in the community • Unit 3 Equality and diversity in the workplace How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

BOHS P903 - Management and control of evaporative cooling and other high risk industrial systems is there to provide background and an overview of the risk of Legionella infection and how it can be controlled in Evaporative Cooling and other high risk Industrial type systems. It is a requirement of this course that candidates have successfully completed P901 - Legionella- Management and Control of Building Hot and Cold Water Services. Where both P901 and P903 courses are run on subsequent days or as a combined course then this prerequisite is waived.

BOHS P904 - Management and control in leisure, display, therapy and other non-industrial systems is there to provide background and an overview of the risk of Legionella infection and how it can be controlled in leisure, display, therapy and other non-industrial water systems. It is a requirement of this course that candidates have successfully completed P901- Legionella- Management and Control of Building Hot and Cold Water Services [Syllabus GM.1]. Where both P901 and P904 courses are run on subsequent days or as a combined course then this pre-requirement is waived.

Qualification Number Level 1: 603/5291/7 Qualification Number Level 2: 600/3423/3 Minimum entry age 19 Guided Learning Hours Level 1: 30 Guided Learning Hours Level 2: 115  What does this qualification cover?  Level 1: • Know how to deliver good customer service • Know different communication methods • Know how to provide good customer service in line with organisational procedures • Know how to effectively deal with customer queries, problems and complaints. Level 2: • The principles of customer service • How customer needs and expectations are formed • The principles of responding to customers' problems or complaints • Interpersonal and team working skills • How to meet customer needs and expectations • Communicating effectively with customers • Legislation which supports the customer service process Who is it suitable for?  This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? Level 1: The qualification is made up of one mandatory unit: • Unit 1 Customer Service Principles Level 2: The qualification is made up of two mandatory units: • Unit 1 Supporting the customer service environment • Unit 2 Delivery of effective customer service How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Whetstone Communications and comms2point0 are pleased to bring you the Data Bites series of free webinars. Our aim is to boost interest and levels of data literacy among not-for-profit communicators.

Plagiarism checkers are essential tools that help ensure originality in your work by detecting unoriginal content. It covers how these tools work, their key features, and the differences between free and paid versions.

Joe Griffin reviews past theories and new research findings (which add further evidence for his own theory) as he tells the riveting story of how he solved the mystery of our dreams… Why does Nature select certain experiences to be the subject of our dreams? Why do they feel so meaningful to us? And what purpose do they serve? Fascinating - makes a lot of sense!SUPPORT WORKER Why take this course The renowned Irish psychologist Joe Griffin’s illuminating lecture answers these questions and many more as he takes us through the story of how he solved the mystery of why we dream – and discovered at the same time the significance of dreaming for our mental health. In the 20 years since Griffin first published his hypothesis, every new piece of dream and sleep research has substantiated it – none has contradicted it. In this talk, he examines the evidence and explains why other dream theories fail to come up with satisfactory answers. (His own 12 year research project was prompted by the realisation that the discovery of the REM state in 1953 meant Freudian and Jungian dream theories were ‘dead in the water’.) Whilst describing his own experiments and the key ‘light bulb’ moments which finally helped him solve this age-old mystery, he takes us on a fasincating exploration of the significance of various scientific findings in the field – some previously overlooked – before demonstrating how his expectation fulfilment theory of dreams succinctly pulls them together into a powerful explanation that makes absolute evolutionary and common sense. Nature, as ever, has been clever and economical. I appreciated how such a complex theory was expressed in a way that anyone could relate to and understand. Many ThanksNIKI What you will learn The auto-symbolic process Why all dreams have to be metaphorical to prevent false memories building up Metaphorical pattern-matching Why we evolved to suppress emotions Why dreaming was Nature’s way of conserving energy Why dreaming evolved to maintain the integrity of mammalian instincts The connection between unfulfilled emotional expectations and nightmares Dream predictions Why all mammals dream and more… Who is this course suitable for? If you deal professionally with members of the public in difficult, stressful circumstances, this course – presented without jargon – is for you If you counsel or treat angry people, this training is for you If anger is affecting you personally – or you would simply like to deepen your understanding of anger and its effects – this course will be of benefit to you too The many insights and practical applications that have stemmed from Griffin’s highly original work intro why we dream have huge significance for us all – and they have been quietly revolutionising the successful treatment of mental health and behavioural problems for years through the human givens approach to psychology, psychotherapy and education, co-founded by Joe Griffin and Ivan Tyrrell.

Product Overview: Clinical Psychology Online Course Are you passionate about understanding human behavior, diagnosing psychological disorders, and helping individuals lead fulfilling lives? Embark on a transformative journey with our comprehensive Clinical Psychology Online Course. Developed by industry experts and seasoned practitioners, this course equips you with the knowledge, skills, and insights necessary to thrive in the field of clinical psychology. Module 1: Introduction to Clinical Psychology In Module 1, you will delve into the foundations of clinical psychology, exploring its history, theories, and key concepts. Gain an understanding of the role of clinical psychologists in various settings and learn about ethical considerations and professional standards in the field. Module 2: Assessment and Diagnosis Module 2 focuses on the critical aspects of assessment and diagnosis in clinical psychology. Discover a range of assessment tools and techniques used to evaluate mental health issues and develop proficiency in formulating accurate diagnoses based on empirical evidence and clinical observations. Module 3: Treatment Modalities Explore the diverse array of treatment modalities available in clinical psychology in Module 3. From traditional psychotherapy approaches to contemporary interventions such as cognitive-behavioral therapy (CBT) and mindfulness-based therapies, this module provides a comprehensive overview of effective treatment strategies for various psychological disorders. Module 4: Psychopathology and Personality Disorders Module 4 delves deep into the intricate nature of psychopathology and personality disorders. Gain insights into the etiology, symptomatology, and diagnostic criteria of common mental health disorders, including mood disorders, anxiety disorders, and personality disorders. Explore the latest research findings and evidence-based interventions for managing these complex conditions. Module 5: Child and Adolescent Psychology In Module 5, you will focus on the unique challenges and considerations involved in working with children and adolescents in a clinical setting. Explore developmental theories, behavioral assessment techniques, and therapeutic approaches tailored to address the specific needs of young clients. Learn how to effectively collaborate with families and other professionals to promote positive outcomes for children and adolescents struggling with mental health issues. Key Features: Comprehensive curriculum covering essential topics in clinical psychology. Engaging multimedia content, including video lectures, case studies, and interactive simulations. Self-paced learning to accommodate diverse schedules and learning styles. Access to experienced instructors and peer support through online forums and discussions. Practical assignments and assessments to reinforce learning and assess proficiency. Certificate of completion upon successfully finishing the course, enhancing your credentials in the field of clinical psychology. Whether you're a psychology student seeking to expand your knowledge or a practicing professional looking to sharpen your skills, our Clinical Psychology Online Course offers a dynamic learning experience that will empower you to make a meaningful difference in the lives of others. Join us on this transformative journey and unlock your potential as a compassionate and competent clinical psychologist. Course Curriculum Module 1_ Introduction to Clinical Psychology. Introduction to Clinical Psychology. 00:00 Module 2_ Assessment and Diagnosis. Assessment and Diagnosis. 00:00 Module 3_ Treatment Modalities. Treatment Modalities. 00:00 Module 4_ Psychopathology and Personality Disorders. Psychopathology and Personality Disorders. 00:00 Module 5_ Child and Adolescent Psychology. Child and Adolescent Psychology. 00:00

Pediatric Examination Aims to  These pediatric assessment and examination techniques are specific for pediatric patients. In this pediatric examination CPD course you will evaluate the physical, developmental, and functional aspects of children, the level of milestones, and the relation with normal growth and abnormal growth patterns or delayed milestones. You will explore evidence-based methodologies, expert guidance, and assessment scales to effectively address the needs of pediatric populations. By this certified CPD course for medical worker, pediatric history taking and physical examination will become easier. Learning Objective  Understand the importance of pediatric assessment What are different age groups according to different organizations? This CPD Course will provide complete knowledge about pediatric general physical examination. In this CPD course, you will explore the milestones related to certain age groups and gain insight about the factors that affect developmental milestones. Understand typical vs atypical movement patterns in certain age groups supported by evidence-based research. Learn about the ICF model of pediatric assessment Physiotherapy assessment tool for pediatric Explore the clinical pediatric assessment and understand the pediatric assessment with the case study Become proficient in making pediatric examination reports. Understand the impact of multimodal pediatric examination in the clinical or hospital setting. By the end of this CPD course, you will be able to make the pediatric examination report by using the pediatric assessment scales. This CPD course will help to make informed decision about the treatment plan and to make referrals for serious conditions. Who Should Enroll Pediatric Physiotherapist Pediatric Orthopedic Medical Students Pediatric Nurses Occupational Therapist CPD Credit Hours  2 Hours 30 min Resources 1-Month Access to Learning Resources Downloadable Course Material CPD Certificate Course Instructor: Dr. Khadija Fareed (DPT, MS Pain Management, PPTA) is a skilled physiotherapist with five years of clinical experience. She holds a degree in physiotherapy from RLMC and a master's in pain management from Superior University. Dr. Khadija Fareed has worked in orthopedic departments, she also served as an academic physiotherapist, and presented at conferences. Her commitment to patient care and professional development makes her a valuable asset in the field. Course Instructor About Physiotherapy Online Physiotherapy Online is a physiotherapist-owned educational company with a vision to create an ensemble of international educators to cater to undergraduate, postgraduate physiotherapy students as well as post professionals who are keen to advance or refesh their existing knowledge in varied specialities. As every student has a unique approach to learning, we have therefore created a library of bite sized chapters which may be accessed as an individual module or a course as a whole; self study webinars; live workshops for those who would like to get an in-person hands on immersive experience and audio books for those on the go.

Did you know that understanding the intricate anatomy of the ankle and foot can significantly enhance your ability to treat common injuries and conditions? Deepening your knowledge in this area can lead to more effective patient outcomes and a more rewarding clinical practice. Discover the Secrets of Ankle and Foot Anatomy! Unlock the secrets to effective treatment and rehabilitation of ankle and foot conditions with our comprehensive webinar designed specifically for physiotherapists and related professionals. Creating the Course Module Our "Therapeutic Guide to Ankle and Foot Anatomy" webinar is structured to ensure a deep and practical understanding of the topic. Here's how we create an impactful learning experience: Foundational Overview: Anatomy of the Ankle and Foot: Detailed exploration of bones, joints, ligaments, muscles, and nerves. Biomechanics: Insight into the function of each structure and their role in stability and mobility. Common Injuries and Conditions: Identification and Diagnosis: Recognizing and diagnosing issues such as sprains, strains, fractures, and plantar fasciitis. Treatment Techniques: Developing and applying effective physiotherapy treatment plans. Biomechanical Considerations: Gait Analysis: Understanding gait abnormalities and their impact. Muscle Imbalances and Footwear: Addressing contributing factors to prevent injuries. Interactive Learning: Q&A Sessions: Engage with expert physiotherapists and peers. Practical Demonstrations: Hands-on learning to reinforce concepts. Additional Resources: Lifetime Access: Continuous learning with access to resources. Downloadable Materials: Keep handy references and notes. CPD Certificate: Earn credit hours and bolster your professional development. Benefits of the Course Enhanced Clinical Skills: Gain a comprehensive understanding of the ankle and foot, enabling better diagnosis and treatment. Effective Treatment Plans: Learn to develop and apply evidence-based treatment strategies. Prevent Future Injuries: Understand and address biomechanical issues to prevent recurrences. Professional Growth: Earn CPD credit hours and enhance your qualifications. Resource Access: Lifetime access to valuable learning materials and practical exercises.