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Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

NNMi for engineers training course description A hands on course focusing on network management using Network Node Manager (NNMi) on Microsoft Windows or UNIX. What will you learn Describe the network management architecture. Use NNMi. Diagnose faults using NNMi. Recognise the MIB structure. NNMi for engineers training course details Who will benefit: Network administrators. Network operators. Those wishing to find out more about how their NNMi works. Prerequisites: TCP/IP foundation for engineers Duration 2 day NNMi for engineers training course content Network management What is network management? Benefits, issues, demonstration. Getting started with NNMi Starting NNMi, IP discovery, IP monitoring, controlling IP discovery. Using NNMi Mapping devices, map layouts, maps and submaps, objects and symbols, object attributes, colour codings, polling. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. Parts of SNMP SNMP architecture, MIBs, The protocol. NNMi SNMP configuration NNMi alarm browser NNMi alarms, alarm categories, filtering alarms, alarm details window. MIBs MIB1, MIB2, The MIB2 groups, additional MIBs, MIB compilers, vendor MIBs. NNMi MIB loader and browser. Monitoring devices Polling, obtaining MIB information. Diagnostic tools Poll node, the ping window, protocol test, locate route NNMi fault management Alarms, polling, fault management, setting thresholds and configuring traps.

GSM training course description GSM is in widespread use today. This seminar gives an comprehensive overview of GSM. What will you learn Explain what GSM is. Describe the architecture of the GSM network. Describe the GSM protocol stack. GSM training course details Who will benefit: Anyone who needs to know more about GSM. Prerequisites: Telecommunications Introduction Duration 2 days GSM training course contents Introduction History of GSM, analogue networks, digital networks, PCS1900. GSM services Telephony, digital encoding, data rates, Group 3 fax, SMS, Supplementary services. GSM architecture Mobile station Mobile Equipment (ME), Subscriber Identity Module (SIM). Base Station Subsystem Base Transceiver Station (BTS), Base Station Controller (BSC). Network Subsystem Mobile Services Switching Centre (MSC), Home Location Register (HLR), Visitor Location Register (VLR), Equipment Identity Register (EIR), Visitor Location register (VLR), Authentication Centre (AuC) Radio Link Aspects Bands, FDMA, TDMA, Traffic channels, Control channels, Speech coding, Channel coding and modulation, Multipath equalisation, Frequency hopping. GSM signalling SS7 overview, GSM SS7 nodes, Base Station Subsystem Application Part (BSSAP), Transaction Capabilities Application Part (TCAP), Mobile Application Part (MAP). Interfaces Um, Abis and A interfaces. Mobility and call processing in GSM Attach & location update process, mobile originate, mobile termination, handovers. GSM services Tele services, Bearer services, supplementary services, SMS, security. GSM futures GPRS, UMTS.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! According to recent studies, the average salary for a surveyor in the UK is £38,000, with experienced professionals earning up to £60,000 or more. As the construction industry continues to grow, the demand for surveyors will only increase, providing even more opportunities for career advancement and higher salaries. Are you looking for a career in the construction industry that pays well and offers endless opportunities for growth and development? Look no further than our Complete Survey Training Bundle. The surveying industry is one of the most lucrative and in-demand fields, with professionals earning competitive salaries and enjoying job security. By completing our bundle, you'll have the skills and knowledge to excel in a variety of roles, including site management, cost control, and construction estimation. With the added bonus of a QLS-endorsed course, you'll also have a hardcopy certificate to showcase your professional development. Don't miss out on the chance to enhance your earning potential and future-proof your career. Enrol in our Complete Survey Training Bundle today and take the first step towards a fulfilling and lucrative career in the construction industry. This Complete Survey Training Bundle Package includes: Course 01: Advanced Diploma in Complete Survey Training at QLS Level 7 10 Premium Additional CPD QS Accredited Courses - Course 01: Diploma in Construction Industry Scheme (CIS) Course 02: Site Management Course 03: Cost Control Process and Management Course 04: Introduction to Xactimate: Construction Cost Estimation Course 05: Construction Estimation using RSMeans Course Course 06: Site Management Safety Training Course 07: Risk Assessment Course 08: Land Management Course Course 09: Contracts Law UK Course 10: Property Law Why Prefer This Complete Survey Training Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Complete Survey Training bundle courses, you will be able to learn: Gain comprehensive knowledge of the surveying industry Understand the Construction Industry Scheme (CIS) and its applications Develop skills in site management, cost control, and construction estimation Learn best practices for site management safety and risk assessment Gain knowledge of land management and property laws in the UK Understand contracts law and its applications in the construction industry Receive a hardcopy QLS-endorsed certificate demonstrating your professional development ***Curriculum breakdown of Complete Survey Training*** Basic Survey Training Module 01: Basics of Surveying Module 02: Levelling Module 03: Distance Measurement Module 04: Angles and Directions Module 05: Error and Uncertainty Module 06: Survey Report Quantity Survey Training Module 07: Quantity Surveying Measurement Module 08: Cost Management Module 09: Pricing and Operational Estimation Module 10: Contract Management and Tendering Module 11: Procurement and Bill Preparation Module 12: Predicting Potential Risk and Management Building Survey Training Module 13: Building Procurement and Contract Administration Module 14: Building Information Modelling Module 15: Building Technology Module 16: Beginning of the Survey: Foundation and In-depth Survey in Walls Module 17: Ground Level Investigation: Floors, Roofs and Chimneys Module 18: Inspection of Joinery and Woodwork Module 19: Finishes and Surfaces of the Building Land Survey Training Module 20: Land Surveying Basics Module 21: Land Surveying Instrumentation Module 22: Land Surveying Methods and Techniques Module 23: Topographic Surveying and Mapping Module 24: Boundary Surveying Residential Survey Training Module 25: The Role of a Residential Surveyor Module 26: Residential Surveying Legal Procedures Module 27: Residential Surveying Inspection Module 28: Residential Surveying Assessment- Part I Module 29: Residential Surveying Assessment- Part II Module 30: Valuation of Residential Property How is the Complete Survey TrainingBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to start a career in the construction industry Current professionals seeking to enhance their knowledge and skills in surveying Those interested in pursuing a career in site management, cost control, or construction estimation Anyone looking to future-proof their career with in-demand skills Career path Our courses will prepare you for a range of careers, including: Junior Surveyor - £20,000 - £30,000 per year Quantity Surveyor - £30,000 - £60,000 per year Site Manager - £35,000 - £60,000 per year Construction Estimator - £25,000 - £50,000 per year Land Surveyor - £25,000 - £40,000 per year Contracts Manager - £35,000 - £60,000 per year Certificates Advanced Diploma in Complete Survey Training at QLS Level 7 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.

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The comprehensive Docker Training for .Net and Angular Developers has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Docker Training for .Net and Angular Developers today, and learn from the very best the industry has to offer! This best selling Docker Training for .Net and Angular Developers has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Docker Training for .Net and Angular Developers is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Docker Training for .Net and Angular Developers is CPD-accredited, so you can be confident you're completing a quality training course which will boost your CV and enhance your career potential. The Docker Training for .Net and Angular Developers is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Docker Training for .Net and Angular Developers , you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Docker Training for .Net and Angular Developers will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Docker Training for .Net and Angular Developers to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

This full day workshop is designed to follow on and build on the learning from the 1-hour webinar to provide an embedded learning experience leading to acceptance and change of culture around neurodiversity. We understand the pressure managers can experience working within a neurodiverse team, this training is designed with managers in mind.

About this Training Course In the oil & gas industry, it is common knowledge that operators and main contractors, contract or sub-contract a wide range of their activities. The service contract is the tool used to share the risk of a service between the operator and contractor. It is also an approach adopted by the operator to control the efficiency of his contractor. This course allows all parties involved, company, contractors and subcontractors, to better understand the contractual relationship, their rights and obligations. It gives a detailed review of the contract and its main features. This course will particularly focus on the services contracts that are put in place to support a drilling campaign, covering all specificities of the various contracts. Training Objectives At the end of this course, participants will: Get a thorough understanding of the service contract clauses Be able to administer the contract and optimise the relationship with the company or contractor Target Audience This course will be useful and applicable for the following professionals: contract engineers, contracts administrators, any party involved in the relationship between the company and the contractors of a service contract Drillers and logisticians may also have interest in this course as it covers the contractual aspects of their operational activity: They are the 'Owners' of these services contracts Trainer Your expert course leader has 25 years of experience in management positions in Contracting, Procurement and Logistics, mainly in the Oil & Gas Industry. During his Oil & Gas industry experience, he has worked on major Oil and Gas development projects like the Yadana project in Myanmar, Akpo project in Nigeria and YLNG in Yemen. His international experience allows him to adapt very easily and integrate the multicultural specificities of the Oil & Gas industry in his teaching. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

***With this Personal Development Training for Teachers, get a Personal Hygiene Course completely FREE and prevent yourself from being infected by Coronavirus and other contagious diseases.*** Personal Development Training for Teachers is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Personal Development Training for Teachers and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 9 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Numeracy and IT Desire for entrepreneurship Over the age of 16 Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Relationship Management in Classroom for Teachers Developing Healthy Relationships with Students 00:08:00 Communicating Effectively with Parents 00:05:00 Managing Management, How to Deal with the Boss 00:06:00 Psychological Tools for the Champion Teacher 00:05:00 Understanding Problems of Child Development for Teachers Factors That Influence Development 00:39:00 Problems of Infancy 00:19:00 Problems of Childhood 00:23:00 Problems of Adolescence 00:29:00 Advanced Diploma in Child Development Factors That Influence Development 00:39:00 Cognitive Development 00:25:00 Social and Emotional Development 00:44:00 Personality and Intellectual Development in Children 00:39:00 Stages of Language Development 00:29:00 Understanding Moral Development 00:20:00 Level 2 Certificate in Professional Supervision Skills Introduction Getting Started 00:01:00 Setting Expectations Setting Expectations 00:03:00 Setting Expectations Case Study 00:01:00 Setting Goals Setting Goals 00:06:00 Setting Goals Case Study 00:01:00 Assigning Work Assigning Work 00:04:00 Assigning Work Case Study 00:01:00 Degrees of Delegation Degrees of Delegation 00:03:00 Degrees of Delegation Case Study 00:01:00 Implementing Delegation Implementing Delegation 00:07:00 Implementing Delegation Case Study 00:01:00 Providing Feedback Providing Feedback 00:05:00 Providing Feedback Case Study 00:01:00 Managing Your Time Managing Your Time 00:05:00 Managing Your Time Case Study 00:01:00 Resolving Conflict Resolving Conflict 00:04:00 Resolving Conflict Case Study 00:01:00 Tips for Special Situations Tips for Special Situations 00:05:00 Tips for Special Situations Case Study 00:01:00 A Survival Guide for the New Supervisor A Survival Guide For The New Supervisor 00:03:00 A Survival Guide For The New Supervisor Case Study 00:01:00 Wrapping Up Wrapping Up 00:01:00 Classroom Management Training for Teachers Introduction to Teach Like a Champion Introduction Teach Like a Champion 00:10:00 Classroom Management How to Avoid Students Disrupting the Class 00:11:00 How to Stop Distruptions Once They Begin 00:09:00 Choosing an Appropriate Seating Arrangement 00:03:00 Choosing the Best Communication System for the Class 00:10:00 Planning The Critical Importance of Planning 00:08:00 How to Plan an Effective Lesson 00:09:00 How to Plan an Effective Units 00:06:00 How to Plan for the Whole Semester 00:05:00 Assessments and Grading Creating Effective Assessments 00:08:00 Efficient Grading Techniques 00:06:00 The Power of Formative Assessment 00:10:00 The Strengths and Weaknesses of Summative Assessment 00:04:00 Relationship Management Developing Healthy Relationships with Students 00:08:00 Communicating Effectively with Parents 00:05:00 Managing Management, How to Deal with the Boss 00:06:00 Psychological Tools for the Champion Teacher 00:05:00 Conclusion Review the Key Ideas of the Course 00:06:00

Boost Your Career By Enrolling In This TEFL (TESOL Training) Bundle To Overcome Your Challenges! TEFL (TESOL Training) 5 in 1 Bundle Improve your knowledge and enhance your skills to succeed with this TEFL (TESOL Training) bundle. This TEFL (TESOL Training) bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. Our TEFL (TESOL Training) Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: 120 Hours TEFL (TESOL) Masterclass Course 02: Introduction to English Spelling, Punctuation, and Grammar Training Course 03: Teaching Phonics Course 04: Remote Teaching Strategies Course 05: Complete Communication Skills Master Class All the courses under this TEFL (TESOL Training) bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the TEFL (TESOL Training) bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive TEFL (TESOL Training) bundle, you can achieve your dreams and train for your ideal career. This TEFL (TESOL Training) bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us? All-in-one package of 5 premium courses' TEFL (TESOL Training) bundle Earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Globally accepted standard lesson planning Free Assessments 24/7 tutor support. Start your learning journey straightaway! Course Curriculum **120 Hours TEFL (TESOL) Masterclass** Module 01: Introduction to English Language Teaching & Learning Module 02: Linguistics Module 03: English Pronunciation Module 04: Teaching Grammar and Vocabulary Module 05: Language Teaching Methodologies Module 06: Teaching Receptive Skills: Reading Module 07: Teaching Productive Skills: Writing Module 08: Teaching Receptive Skills: Listening Module 09: Teaching Productive Skills: Speaking Module 10: Lesson Planning and Creating Materials Module 11: Use of Games and Activities Module 12: Technology in Second Language Teaching & Learning Module 13: Classroom Management and Student Motivation Module 14: Teaching English: Situational Approach Module 15: Professional Development and Employment Assessment Process Once you have completed all the courses in the TEFL (TESOL Training) bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. Show off Your New Skills with a Certificate of Completion Upon passing the bundle, you need to order to receive a certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS. On the other hand, it will help your continued professional development. You can order your PDF certificates at the cost of £10 (for each course) and £29 for a hard copy certificate, or both for £39. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This TEFL (TESOL Training) bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This TEFL (TESOL Training) bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - £10 CPD Accredited Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate