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Embarking on a journey to understand consumers rights is empowering and pivotal in today's marketplace. Our 'Consumer Rights Certificate' course comprehensively explores the legal landscape that shapes consumer interactions and protections in the UK. Imagine a scenario where you purchase a product only to find it defective. The Consumer Rights Act 2015 steps in as your shield, ensuring you are entitled to refunds, replacements, or repairs. By delving into this course, you'll unravel the intricacies of the Consumer Rights Act, including specific provisions like the Consumer Rights Act 2015 refund and rights related to faulty and damaged goods. This course isn't just about theoretical knowledge; it's a toolkit for real-world application. As you progress, you'll discover the layers of consumer protection, ranging from understanding contracts under the Consumer Contracts module to the nuances of the General Data Protection Regulations. Each module is tailored to enhance your understanding of the legal frameworks that protect consumers and businesses alike. The course also addresses critical areas like fraud protection, equipping you with the knowledge to navigate complex scenarios. What makes this course stand out is its practical approach, offering insights into consumer rights on returns, engaging with consumer rights solicitors, and interacting with trading standards authorities. Learning Outcomes: Gain a detailed understanding of the Consumer Rights Act 2015 and its application in various scenarios. Develop skills to interpret and navigate consumer contracts and agreements. Understand the significance of data protection under the GDPR in the context of the topic. Acquire knowledge on fraud protection strategies relevant to consumers and businesses. Learn the process of engaging with consumer rights authorities and legal professionals. Why buy this Consumer Rights Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Consumer Rights Certificate there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Consumer Rights Certificate course for? Individuals seeking to understand their rights as consumers. Business owners aiming to comply with consumer protection laws. Legal practitioners specialising in consumer rights law. Customer service professionals in retail and e-commerce sectors. Policy makers and regulators involved in consumer protection. Prerequisites This Consumer Rights Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Consumer Rights Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Consumer Rights Advisor: £20,000 - £30,000 Per Annum Trading Standards Officer: £25,000 - £35,000 Per Annum Data Protection Analyst: £30,000 - £45,000 Per Annum Legal Consultant in Consumer Law: £35,000 - £50,000 Per Annum Retail Compliance Manager: £40,000 - £55,000 Per Annum Consumer Policy Analyst: £45,000 - £60,000 Per Annum Course Curriculum Module 01: Introduction to Consumer Rights Introduction to Consumer Rights 00:13:00 Module 02: The Consumer Rights Act The Consumer Rights Act 00:23:00 Module 03: Consumer Contracts Explained Consumer Contracts Explained 00:20:00 Module 04: General Data Protection Regulations Explained GDPR Explained 00:17:00 Module 05: Fraud Protection Fraud Protection 00:32:00 Assignment Assignment - Consumer Rights Certificate 00:00:00
Do you want to achieve your corporate goals by building strong and lasting relationships with your clients, colleagues, and partners? Do you want to learn how to communicate effectively, collaborate efficiently, and manage conflicts professionally? If yes, then this Corporate Relationship Goals for Success course is for you. This course will teach you the essential skills and strategies to establish and maintain successful corporate relationships. You will learn about the basics of corporate etiquette, the principles of effective communication, and the challenges of cross-cultural communication. You will also learn how to establish trust and rapport, work as a team, and handle difficult conversations and conflicts. By the end of this course, you will be able to build professional networks and alliances, and sustain long-term relationships and success. Learning Outcomes By the end of this course, you will be able to: Demonstrate proper corporate etiquette in various situations and contexts Apply effective communication techniques to convey your message clearly and persuasively Understand and respect the cultural differences and preferences of your counterparts Establish trust and rapport with your clients, colleagues, and partners Collaborate and cooperate with your team members to achieve common goals Manage difficult conversations and conflicts with confidence and professionalism. Why choose this Corporate Relationship Goals for Success course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Corporate Relationship Goals for Success course for? Business owners and entrepreneurs who want to attract and retain loyal customers Managers and leaders who want to motivate and inspire their teams Sales and marketing professionals who want to increase their sales and revenue Consultants and advisors who want to provide value and solutions to their clients Professionals and employees who want to advance their careers and expand their opportunities. Career path Corporate Relationship Manager: £40,000 - £60,000 per year Business Development Manager: £30,000 - £50,000 per year Account Manager: £25,000 - £45,000 per year Customer Service Manager: £20,000 - £35,000 per year Project Manager: £35,000 - £55,000 per year Corporate Trainer:£30,000 - £50,000 per year Prerequisites This Corporate Relationship Goals for Success does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Corporate Relationship Goals for Success was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Corporate Relationship Goals Introduction to Corporate Relationship Goals 00:11:00 Module 02: Basics of Corporate Etiquette Basics of Corporate Etiquette 00:11:00 Module 03: Understanding Effective Communication Understanding Effective Communication 00:15:00 Module 04: Cross-Cultural Communication Cross-Cultural Communication 00:13:00 Module 05 Establishing Trust and Rapport Establishing Trust and Rapport 00:13:00 Module 06: Collaboration and Teamwork Collaboration and Teamwork 00:14:00 Module 07: Managing Difficult Conversations and Conflict Managing Difficult Conversations and Conflict 00:14:00 Module 08: Building Professional Networks and Alliances Building Professional Networks and Alliances 00:15:00 Module 09: Sustaining Long-Term Relationships and Success Sustaining Long-Term Relationships and Success 00:16:00
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Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session
Master the art of crafting compelling business plans with our Online Business Plan Writing Course. Gain essential skills in market analysis, financial projections, and risk assessment, and learn how to articulate business goals effectively
Empower yourself with our Women Leadership course. Explore leadership styles, essential skills, and strategies tailored for women leaders. Learn to build your personal leadership brand, empower other women, and overcome barriers to lead change effectively.