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Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. ⊱⊱ Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Mastering French verbs can sometimes feel like trying to solve a crossword puzzle without clues — a bit baffling, but ultimately rewarding. This course is designed to take the mystery out of French verbs with clear explanations, smart examples, and a pace that suits every learner. Whether you’re brushing up for your next holiday or simply keen to add a dash of French flair to your language skills, this guide makes verbs accessible and enjoyable. You’ll discover how to confidently navigate regular and irregular verbs, all wrapped up in bite-sized lessons that fit effortlessly into your busy life. No need to worry about complicated grammar jargon or dull drills here. This course serves up French verbs with a pinch of wit and plenty of clarity, so you can focus on building your confidence and fluency one verb at a time. It’s the perfect companion for anyone eager to speak, write, or simply understand French with more ease and less stress — all from the comfort of your own space. Learning Outcomes: Develop a foundational understanding of French verbs and their applications in language Learn how to conjugate verbs in the present tense, past tense, and future tense Gain confidence in speaking and writing in French using verbs Expand your vocabulary and understanding of practical applications of French verbs in real-world scenarios Prepare for more advanced French courses or exams that involve verb conjugation The French Quick Guide for Everyone - Verbs course is designed to provide learners with a comprehensive understanding of French verbs and their applications in language. Through engaging lessons, expert guidance, and a proven curriculum, learners will gain the skills and confidence they need to speak and write in French using verbs. Upon completing this course, learners will have a solid foundation in French verbs and be prepared for more advanced French courses or exams. With a focus on developing practical skills in verb conjugation, this course is the key to unlocking your potential and achieving success in French language learning. French Quick Guide for Everyone - Verbs Course Curriculum Introduction Lesson 01: Infinitives Lesson 02: Impersonal verb "il faut" Lesson 03: The "going" future Lesson 04: The present perfect tense Lesson 05: The present tense Lesson 06: Recap How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Beginners interested in learning French verbs Individuals seeking to improve their French language skills for personal or professional reasons Travelers interested in communicating more effectively in French-speaking countries Students preparing for French language exams or courses that involve verb conjugation Anyone interested in expanding their understanding of French verbs and their applications in language Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Translator Interpreter Foreign language teacher International business Travel and tourism £20,000 - £60,000+ (depending on career path and experience) Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Overview This comprehensive course on Creative Writing Course - Fiction will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Creative Writing Course - Fiction comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Creative Writing Course - Fiction. It is available to all students, of all academic backgrounds. Requirements Our Creative Writing Course - Fiction is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 14 lectures • 06:30:00 total length •Module 1 Part 1 - Getting Ideas and How to Develop Them: 00:30:00 •Module 1 Part 2 - Inspiration and Finding The Time: 00:30:00 •Module 2 - What It Means To Be A Writer: 00:30:00 •Module 3 - Characters: 00:30:00 •Module 4 - Plotting and Story Construction: 00:30:00 •Module 5 - Theme, Templates & Outlining: 00:30:00 •Module 6 - Show Don't Tell: 00:30:00 •Module 7 - Punctuation, Grammar and some Basic Writing Rules: 00:30:00 •Module 8 - Scene Structure, Exposition and Story Rules: 00:30:00 •Module 9 - Chapter Structure, Vision and Focus: 00:30:00 •Module 10 - Fast Writing Without Fear or Censure: 00:30:00 •Module 11 - Editing, Re-writing & Polishing: 00:30:00 •Module 12 - Finishing, Submission & Publication: 00:30:00 •Resources - Fiction Writing Course: 00:00:00

An introduction to art market data, sources, analysis and tools As the art market is gradually moving from a small niche market towards becoming a global industry – data, information and research are becoming essential tools in supporting the development and growth of both new and existing art businesses. Whilst data and research traditionally was focusing on auction data and prices of art, the new art industry is in need of a broader set of indicators to help them navigate an increasingly complex marketplace. In this course, Anders Petterson, Founder of ArtTactic and regular lecturer of Sotheby's Institute since 2005, will introduce you to the changing nature of the global art eco-system, and discuss the type of data sources, analytical tools and industry research available. The course includes: Videos: You will have access to 2h 20min of online video content. The content of this course is an in-depth look at data in the art market, and is building on what Anders Petterson is regularly teaching for MA and Executive Programmes at Sotheby's Institute, Christie's Education and ESA Business School in Beirut. Slides: The students can download pdf copies of the slides used in the presentations. Certification: The student will be issued with a certificate of completion when all the online videos and test quizzes have been completed. CPD Accredited: Our courses have been independently evaluated for Continuing Professional Development (CPD) purposes by The CPD Certification Service. Certification: Continuing Professional Development (CPD) Our courses have been independently evaluated for Continuing Professional Development (CPD) purposes by The CPD Certification Service. This means our courses comply with universally accepted principles of Continual Professional Development (CPD) and have been structured to meet the criteria of personal development plans. Join one of the online courses below and get an ArtTactic Certificate of Completion with the Continuing Professional Development (CPD) certification stamp. Your Instructor Anders Petterson, Founder of ArtTactic Anders Petterson is a leading authority on the art market, with particular focus on art market research and analysis. He is the Founder and Managing Director of ArtTactic, a London-based art market research and data intelligence company he set up in 2001. All the online courses are based on his own experience in collecting, analysing and presenting data on the global art market, and the courses will give an insight into how ArtTactic conceptualizes, designs and executes research projects linked to art market and introduces analytical models to better understand the value of art. Anders is regularly lecturing on MA and Executive courses at Sotheby's Institute, Christie's Education and ESA Business School (Beirut) covering topic such as Art Market Analysis, Art & Technology and NFTs as well as Art as an Asset Class. He is also a regular speaker on these topics at international conferences and seminars. ArtTactic is also well-known for its industry research on the art market and its intersection with other industries, such as the Deloitte | ArtTactic Art & Finance Report, TEFAF Art Dealer Finance Report 2018, and the TEFAF Art Patronage Report 2020. ArtTactic has also produced the Hiscox Online Art Trade Report annually since 2013. Anders Petterson is a founding Board Member of Professional Advisors to the International Art Market (PAIAM), a role he had between 2011 and 2021. PAIAM was founded in London in 2011 bringing together professionals who provide specialist services to the art market.such as lawyers, accountants, tax advisors, insurance specialists and logistics experts, amongst others. Connect on LinkedIn Course Curriculum Art Market Data - Models and Applications Lecture 1: Introduction by Anders Petterson, Founder of ArtTactic (2:56) Lecture 2: About ArtTactic (10:49) Lecture 3: Art Forecasting (5:28) Lecture 4: Big and Small Data in the Art Market (12:59) Lecture 5: Macro Data in the art market (20:18) Lecture 6: Micro Data and the art market eco-system (25:59) Art Market Data - Sources and Tools Lecture 7: Art Market Footprints - An Overview (9:39) Lecture 8: Auction Data (13:32) Lecture 9: Primary art market data (19:50) Lecture 10: Media and Social Media Data (9:35) Lecture 11: Crowd-sourced data (17:21) Download presentation slides Download complimentary ArtTactic Reports Frequently Asked Questions When does the course start and finish? The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Overview Learn how to gain the upper hand in a dynamic discussion and leave any type of meeting with the results you want, using these 10 Killer Negotiating Killer Tools and Techniques. At work and in life, most people either love or hate to negotiate. But even those who like to do so may be using the wrong methods and become used to compromises from necessity. However, with this insightful, lively, and innovative training, you will know the professional tips and methods that top negotiators use to gain the best deals in any type of situation or business. This Negotiation course covers 10 simple strategies and recommendations that will make all the difference when it comes to making a great deal work for you. You will be shown such tactics as ignoring egotistical influences, giving way to another person to ultimately achieve your own goals, having total confidence in your abilities and objectives, and much more. This is a complete and practical guide to improving your bargaining skills and gaining the influence you want in professional and personal relationships. Learning Outcome Learn exactly what 'killer' negotiating tools are and what they can achieve Discover subtle ways to influence the direction of bargaining strategies Know how to leave personal issues aside and focus on other objectives Gain confidence and respect for your own negotiating skills Explore ways of 'sealing the deal' and making agreements official Understand how to research your 'opponent' and avoid repetition Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Why study this course It doesn't matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge. The 10 Killer Negotiating Killer Tools and Techniques is fully available to anyone, and no previous qualifications are needed to enrol. All Skill Wise needs to know is that you are eager to learn and are over 16. 10 Killer Negotiating Killer Tools and Techniques Module 01: Introduction to Killer Negotiating Tools 00:03:00 Module 02: Always Let the Other Person Go First 00:02:00 Module 03: Both Parties Feel Some Pain in a Good Negotiation 00:02:00 Module 04: Put It in the Parking Lot 00:02:00 Module 05: Leave Your Ego at the Door 00:04:00 Module 06: Don't Negotiate With Yourself 00:02:00 Module 07: Know Your Deal Killers 00:04:00 Module 08: Put the Deal on Your Paper 00:02:00 Module 09: Escalate To God 00:03:00 Module 10: Be Careful Of Deal Fatigue 00:03:00 Module 11: Know Thy Opponent 00:04:00

Getting Started The qualification has been intended to provide a foundation in the business management sector. They deliver recognition and professionalism to the management sectors, too. We offer the students the opportunity to learn from this program, providing them with relevant skills and qualities. The level 4 & 5 diploma have a total credit of 120 points each. You are entitled to 240 credits if you have completed both. This is comparable to a Foundation degree wherein we provide the facility to get admission to the final year at one of our Universities for acquiring a related Honours degree. The underlying principle of the course is to ensure a career path for learners who wish to build their care capacities within the business sector. The result of the diploma, an accepted UK qualification, is for the aspirants to have the expertise and the skills needed by organisations worldwide. All the programs are designed to provide learning based on concepts and practical insights necessary for the present and future companies. Apart from this, we look forward to building up efficient team leaders, managers and leaders through the invention and delivery of learning required for the industry. This diploma plays an outstanding role in the prime development of commerce. The learners have a deep knowledge and understanding of the industry so that the modern threats are identified and evaluated. Key Benefits Introduction to the main facets and operations of organisations learning the advanced thought leadership of an organisation Offering conceptual and practical insights that are applicable in the companies of today and tomorrow Enhancing team development and interpersonal skills The importance of communication in the organisation Key Highlights Do you wish to be a leader and enhance your interpersonal and team management skills and talents in business management? Then, Qualifi Level 4 Diploma in Business Management is the ideal starting point for your career journey. The course will ensure access to the first-class education needed to achieve your goals and dreams and maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 4 Diploma in Business Management can open many career pathways including, but not limited to: Operations manager with an estimated average salary of £46,814 per annum Office manager with an estimated average salary of £34,506 per annum Financial planner with an estimated average salary of £32,725 per annum Programme manager with an estimated average salary of £33,000 per annum Assistant manager with an estimated average salary of £32,000 per annum Business Analyst, with an estimated average salary of £30,000 per annum Fleet manager with an estimated average salary of £28,000 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, practical applications, real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following. QUALIFI Level 4 Diploma in Business Management:- Learners who have shown some ability and have possessed qualifications at Level 3, for instance, "A" Levels or vocational awards; Learners who have invested some energy in an authoritative part and proved that they have the capacity and drive to create; Learners looking for advanced proficient development and pick up business-related aptitudes and know-how.   Progression Learners completing the QUALIFI Level 4 Diploma in Business Management will progress to: The QUALIFI Level 5 Diploma in Business Management or Business Enterprise or The second year of undergraduate study in business management or Directly into employment in an associated profession.   Why gain a QUALIFI Qualification? This qualification suite provides enormous opportunities to learners looking for career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also achieve the ability to face and solve issues then and there through exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Business Operations Reference No : BUS 1.5 Credit : 20 || TQT : 200 This unit enables learners to develop an understanding of the issues relating to the management of activities with a particular focus on problem-solving. Knowing how different organisations are structured and controlled and the importance of business goals and objectives. The workings and operations of the organisations are examined, and learners are required to develop and deliver operational plans. UNIT2- Managing Change Reference No : BUS 1.4 Credit : 20 || TQT : 200 This Unit aims to introduce other models and practices of change management. and help learners to develop an understanding of the problems and solution involved in the power of change and those activities that contribute to constructive organisational change. Learners are encouraged to create and use their problem-solving skills. UNIT3- Financial Awareness Reference No : BUS 1.3 Credit : 20 || TQT : 200 This Unit is to provide the learner with the necessary knowledge to be able to critically assess the financial systems, processes and procedures in their organisations. Learners will gain an understanding of accounting conventions, appreciate measurement for efficiency, profitability UNIT4- Communications in Organisations Reference No : BUS 1.1 Credit : 20 || TQT : 200 The Unit is to develop the learner's awareness of organisational, personal, team and external communications. UNIT5- Leadership and the Organisation Reference No : BUS 1.2 Credit : 20 || TQT : 200 The Unit is about the study of leadership approach, present theory and models. Learners will be attaining an appreciation of leadership skills and their priority at all levels in organisations and for particular purposes. UNIT6- Developing Teams Reference No : BUS 1.6 Credit : 20 || TQT : 200 This unit focuses on building, developing and supporting teams to enable them to attain their goals and objectives. Learners will identify the expertise and potential of groups and individuals. Opportunities for teams to develop, gaining new skills and experiences and ways to evaluate and improve their performance are essential to the module too. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started OTHM Level 3 Foundation Diploma for Higher Education Studies aims for academic and professional development. It helps the learners acquire knowledge regarding the various courses the university provides. This qualification helps the learner to gain deep knowledge about current opportunities and scope of higher education. This qualification helps the learner to opt for the next level of higher education. The qualifications awarded by OTHM at RQF Level 3 represent practical knowledge, skills, capabilities and competencies that are assessed in academic terms as equivalent to GCE AS/A Levels. Key Benefits   Learners can acquire knowledge regarding the various courses offered by the university. This qualification helps the learner to opt for the next level of higher education. It provides a broad introduction to the subject's learner's choice and helps gain valuable academics. The core modules will allow the learners to understand the wider context of their chosen focus area. Learners who complete a foundation course are generally better placed to enter tertiary study and often do so with credits. Key Highlights Are you desirous to know about the scope and current opportunities to improve your skills and knowledge in higher Studies? Then, the OTHM Level 3 Foundation Diploma for Higher Education Studies is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our OTHM-approved tutors, who would be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The OTHM Level 3 Foundation Diploma for Higher Education Studies can open many career pathways including, but not limited to: Administrative Assistant, with an estimated average salary of £20,369 per annum Junior manager with an estimated average salary of £30,007 per annum Human resource coordinator, with an estimated average salary of £25,000per annum Customer service executive with an estimated average salary of £23,684 per annum Management trainees with an estimated average salary of £22,046 per annum   About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only). Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Learners must be 18 years or more International students whose first language is not in English, they will need to have score of 5.5 or above in IELTS Examination or equivalent. Progression   Learners completing the OTHM Level 3 Foundation Diploma for Higher Education Studies allow progress to : Wide range of undergraduate programmes, including OTHM Level 4 diplomas. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work projects more effectively, giving learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is achieved with 13 - 36 credits The diploma is achieved with at least 37 credits. The OTHM Level 3 Foundation Diploma for Higher Education Studies consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 600 Guided Learning Hours (GLH) for the completed qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Academic English and Study Skills Reference No : R/617/3714 Credit : 20 || TQT : 200 The aim of this unit is to help students develop competence in and awareness of academic English and study skills in in preparation for entry to an undergraduate degree programmes. UNIT2- Foundation Mathematics Reference No : Y/617/3715 Credit : 20 || TQT : 200 This unit aims to consolidate learners' knowledge of mathematics and to introduce more topics in the areas of statistical methods and linear algebra. As the business world embraces the use of bigger data in all areas of operation, the mathematical techniques taught in this module will be necessary to aid in the understanding of data, valuable in enhancing future employment prospects. UNIT3- Foundation Computing Reference No : D/617/3716 Credit : 20 || TQT : 200 This unit aims to provide an introduction to computing and the concepts of hardware and its uses. Learners will gain an understanding of data systems and data presentation, key aspects of computer networks and the importance of ethical and legal issues about computing UNIT4- Society and Culture Reference No : H/617/3717 Credit : 20 || TQT : 200 The aim of this unit is to provide students to a variety of contemporary issues related to society and culture, enabling learners to understand social and cultural literacy by developing their knowledge and understanding of societies and cultures UNIT5- Introduction to Business Reference No : K/617/3718 Credit : 20 || TQT : 200 This unit aims to provide learners with knowledge and understanding of how different forms of business ownership operate. It will cover how businesses are run in terms of their form of ownership, the impact of external factors on business success, understanding the different objectives businesses may have, and the key functional areas within a business that enable it to operate effectively. UNIT6- Foundation Accounting and Economics Reference No : M/617/3719 Credit : 20 || TQT : 200 The aim of this unit is to provide learners an introduction to the fundamentals of accounting and economics. Learners will gain an understanding of financial reports through their preparation, based on the double-entry bookkeeping system which is essential for the management of any organization. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Learn the Art and Science of EFT (Emotional Freedom Techniques or “The Tapping Technique”) in this EFT workshop and join millions worldwide who are learning this life-changing technique. EFT, commonly referred to as Tapping, has gained rapid popularity because it has been demonstrated to quickly and effectively resolve dysfunctional feelings, thoughts, behaviors and beliefs which can lead to challenges in relationships, health, work and more. Basically, if there are negative emotions and stress involved, EFT may well be able to resolve those aspects that can lead to significant relief and ease in one’s life. Learn to implement this powerful mind-body approach which is supported by peer-reviewed research, drawing from the fields of interpersonal neurobiology, neuroplasticity models and the field of epigenetics. If you are ready to transform your health, your relationships and your vision of who you truly are, then come join us to learn EFT Tapping techniques. If your life is grounded in being of service to others, then EFT will quickly become your tool of choice. Whether you are curious about EFT for self-help or you are in the healing/helping professions, this training will give you confidence in the art of its delivery. From the professional working with clients to the laymen looking for self-application, everyone walks away having the skills to succeed with this extraordinary healing modality. This online format did not at all hinder the delivery of the content and technique whatsoever and we were able to do everything that we could have done in person. Alina and Craig created a very safe space, gave us plenty of demos, lots of practice time and welcomed all of our questions. They also broke up the day with ample breaks and Eden energy exercises to help avoid screen fatigue. Alina and Craig are experts in their field and top-notch EFT instructors. I highly recommend their online courses.— CARSON HILL EFT LEVEL 1 The Basics The preparation for the EFT Level 1 includes approximately 3 hours of advance work, including watching several short online videos and the reading of 2 articles that explore both the history of EFT and the scientific premises for how EFT works. Note that last minute signups will not be allowed without contacting us due to this requirement. EFT Level 1, The Basics, is the foundation of any EFT training. It covers the core aspects of EFT with a focus on how you can use tapping as a self help tool and how to teach your clients how to apply it as a self-regulating technique. Learn how to apply EFT for issues related to physical symptoms, for cravings and addictions and more. See below for an outline of materials covered. An outline of subject matter covered in this first day include: The Science Behind EFT Understanding Shifting Aspects The Importance of Being Specific Psychological Reversal & Secondary Gain Cognitive Belief Shifts How Traumatic Events Imprint on the Brain Finding the Right Words to Use An introduction to both Tell the Story and the Movie Techniques for working with traumatic events The Movie Technique Working with Pain and Physical Symptoms EFT for Cravings and Aspects of Addictions Participants who take this program will be issued a Certificate of Attendance that they have completed EFT Level 1. This is the first step along the path to obtain Certified EFT Practitioner through EFT International, but should not be put forth as a certification in itself. I wholeheartedly recommend training in EFT with Craig and Alina. I recently took their EFT level 1 and 2 live online training and it was a fantastic experience. The virtual environment in Zoom was great and everything worked perfectly, and I learned so many things. I appreciate the way they break down important concepts and share their many years of experience, and the emphasis they put on generating and maintaining safety and rapport with the client at all times.— BRUNO SADE, PSYCHOLOGIST EFT LEVEL 2 Foundational Skills The two-day EFT Level 2 workshop is designed for those practitioners who have taken the pre-requisite EFT Level 1 and are either in practice or preparing to be and will be able to apply EFT when working with clients. This may include but not be limited to social workers, counselors, therapists, health care practitioners, life coaches and those who may be wishing to pursue EFT certification. It reviews and expands upon the basic aspects of the Art and Science of EFT taught in the EFT 1 course. Additional techniques are taught to expand your repertoire and offer skillful and effective ways of working with different client populations and expanding your ability to work with deeper issues. Of course, as in all EFT Tapping Training workshops, new material is presented using a variety of learning styles including partnered teaching methods, demonstrations, paired and small group experiential applications, video examples and more to ensure that no one walks away without fully understanding everything that is taught. Most importantly, this EFT Level 2 workshop will hone your practice skills. Greater attention and time will be spent on personal observation to assist you in mastering the techniques learned. Enhanced instruction on asking key questions for uncovering core issues will be provided. The following subject matter will be taught in Level 2 with an emphasis on personal practice of techniques learned with direct observation and support from the trainers: The Gentle Techniques for Intense Issues including Sneaking Up on the problem, Tearless Trauma and the somato-emotional process of Chasing the Pain (Sensation) Understanding the Nature of and working with Traumatic Events Clearing Limiting Beliefs Questions for Uncovering Core Issues Core Issues and Physical Symptoms Working over the Telephone or Internet EFT in Groups Using EFT with Children Scope of Practice, Informed Consent and the EFT Ethics Code Participants who take this program will be issued a Certificate of Attendance that they have completed EFT Level 2. This is the second instructional step along the certification path for EFT International Accredited Certified EFT Practitioner, but should not be put forth as a certification in itself. Read about EFT and course descriptions Presenting Certified Trainers Alina Frank and Craig Weiner, DC Cost For the combination three day Level 1 and 2 combined training, the tuition is $799 ($749 early bird special if purchased 30 days prior to the workshop start date). Both EFT Levels 1 and 2 are pre-requisites for EFT International EFT certification. Location Online Hours Both EFT Level 1 and 2 training courses begin promptly at 9 am with registration beginning at 8:30 am Seattle/Los Angeles time zone. A 15 minute break is provided in the morning and afternoon. A 90 minute lunch break is offered beginning at approximately 12:30 pm. The class ends each day at 6 pm. EFT International Certification Process Attendance and completion of this training in no way constitutes “certification” and no attendee should consider themselves or promote themselves as a Certified EFT Practitioner based solely upon attendance of this training. All the requirements for completing certification will be discussed during the workshop and can be found on our EFT Certification page. Alina Frank and Dr Craig Weiner have taught and mentored thousands of individuals and professionals throughout the North America and Europe and are sought after speakers and presenters in the field of EFT instruction and EFT practice development and are EFT International Accredited Master Trainers and EFT International Supervising Mentors. CEUs, Certificates & Letters of Completion Approved Continuing Education Hours 24 CEUs have been pre-approved for NY LMHCs and may be available through 716CEU, LLC which is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0241. Please inquire for further details regarding whether this specific training will have CEs offered and any requirements and costs involved for receiving CEs. 24 CE hours for NY Social Workers have been pre-approved and may be available through Tree of Hope Counseling, an approved NYS Continuing Education Contact Hours (CEU) provider for Social Workers (#SW0322). Please inquire for further details regarding whether this specific training will have CEs offered and any requirements and costs involved for receiving CEs. The EFT Tapping Training Institute, with Craig Weiner and Alina Frank as trainers, have been pre-approved for 24 continuing education credit hours for online Emotional Freedom Techniques Level 1-2 training for the Canadian Counselling and Psychotherapy Association. Members of CCPA will receive transcripts at no cost listing all attended events assessed as Continuing Education Credit. Non‐members must attach a cheque for $30.00 payable to CCPA to have CEC’s recorded and to have a transcript issued. Every person who fully attends the workshop training will receive a completion certificate with the course hours listed. Certificates of Completion Official Letters of Completion are available upon request for courses. They are signed by our Trainers, has the attendees name, date of completion and the number of educational hours. The letter will be sent to the course participant as a PDF email attachment. It is the responsibility of each participant to submit the letter to the appropriate certifying board in order to determine if they will receive any type of credit. Certificates of Completion for Courses Participants of the following courses offered by the EFT Tapping Training Institute may receive a Certificate of Completion upon graduation (provided in a PDF format and sent via email): EFT Levels 1-2 EFT Level 3 Matrix Reimprinting Foundational Training Other courses may be able to provide either a Certificate of Completion or a Letter of Completion upon graduation. BIPOC Scholarship Program Please visit our Scholarship Guidelines & Application page for details. Cancellation Policy A complete refund, minus $150 administration fee, is given up to 3 weeks (21 days) prior to workshop’s start date. If cancellation occurs for any reason within the 3 weeks prior to the event, the student may apply the tuition paid towards any future EFT or Matrix Reimprinting workshops offered by us. AS THERE IS MATERIAL TO REVIEW PRIOR TO THE FIRST DAY OF TRAINING, REGISTRATION CLOSES 24 HOURS BEFORE THE START OF THE TRAINING SO THAT YOU CAN REVIEW THE MATERIALS IN ADVANCE. IF YOU DO NOT RECEIVE THE LINK OF THIS MATERIAL VIA EMAIL WITHIN 24 HOURS OF REGISTERING, PLEASE CONTACT US IMMEDIATELY.

This course will encompass seven modules. Each module has a specific focus and the title of each will outline the topics that will be covered in the course and provide you an insight into how the course will function.

How to Make a Vision Board That Actually Works. Physically manifest your wildest dreams! Connect thoughts to your vision & get super clear with your direction.