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Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Prepare for a vital role in healthcare with our comprehensive Pharmacy Assistant Training course. Designed to equip you with essential skills and knowledge, this program covers every aspect of pharmacy operations, from customer interaction to medication dispensation. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Pharmacy Assistant Training curriculum, learners will gain essential knowledge and skills for working effectively in pharmacy settings. They will understand the role and responsibilities of pharmacy assistants and technicians, including health and safety practices and pharmaceutical terminology. Communication skills specific to pharmacy environments will be developed, ensuring clear interaction with customers and colleagues. Inventory management techniques will be learned to maintain efficient pharmacy operations. Learners will also be trained in dispensing methods, using Electronic Prescription Service (EPS), and minimizing dispensing errors. They will gain insights into prescription handling and the importance of following Standard Operating Procedures (SOPs) for safety and compliance. Understanding the dynamics of the pharmacy team and their practices will prepare them for collaborative work environments. Additionally, they will be equipped with the necessary skills for patient counselling, enhancing their ability to provide valuable healthcare advice and support to pharmacy clients. Course Curriculum Module 01: Introduction to Pharmacy Assistant and Pharmacy Technician Module 02: Health and Safety Risks Assessment and Pharmaceutical Terminology Module 03: Communication in Pharmacy Settings Module 04: Inventory Control and Management in Pharmacies Module 05: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 06: Prescription and Dispensing in Pharmacies Module 07: Standard Operating Procedures (SOPs) Module 08: The Pharmacy Team and Practices Module 09: Job Role of Pharmacy Technicians Module 10: Pharmacy Assistant Patient Counselling Guide Learning Outcomes Understand roles of pharmacy assistants and technicians in healthcare settings. Apply pharmaceutical terminology and assess health and safety risks effectively. Demonstrate effective communication within pharmacy environments. Manage pharmacy inventory and implement control measures efficiently. Execute dispensing methods, including Electronic Prescription Service (EPS), to minimize errors. Provide patient counselling adhering to standard operating procedures (SOPs). CPD 10 CPD hours / points Accredited by CPD Quality Standards Pharmacy Assistant Training 1:54:03 1: Module 01: Introduction to Pharmacy Assistant and Pharmacy Technician 09:58 2: Module 02: Health and Safety Risks Assessment and Pharmaceutical Terminology 13:21 3: Module 03: Communication in Pharmacy Settings 08:52 4: Module 04: Inventory Control and Management in Pharmacies 12:16 5: Module 05: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies 09:12 6: Module 06: Prescription and Dispensing in Pharmacies 12:47 7: Module 07: Standard Operating Procedures (SOPs) 07:45 8: Module 08: The Pharmacy Team and Practices 10:57 9: Module 09: Job Role of Pharmacy Technicians 15:55 10: Module 10: Pharmacy Assistant Patient Counselling Guide 12:00 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring to work in pharmacy settings. Those interested in healthcare support roles. Students aiming for entry-level pharmacy assistant positions. Career changers seeking roles in pharmaceutical environments. Anyone looking to enhance knowledge in pharmacy operations. Career path Pharmacy Assistant Pharmacy Technician Dispensary Assistant Pharmaceutical Administrator Prescription Assistant Healthcare Support Worker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Prepare for a vital role in healthcare with our comprehensive Pharmacy Assistant Training course. Designed to equip you with essential skills and knowledge, this program covers every aspect of pharmacy operations, from customer interaction to medication dispensation. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Pharmacy Assistant Training curriculum, learners will gain essential knowledge and skills for working effectively in pharmacy settings. They will understand the role and responsibilities of pharmacy assistants and technicians, including health and safety practices and pharmaceutical terminology. Communication skills specific to pharmacy environments will be developed, ensuring clear interaction with customers and colleagues. Inventory management techniques will be learned to maintain efficient pharmacy operations. Learners will also be trained in dispensing methods, using Electronic Prescription Service (EPS), and minimizing dispensing errors. They will gain insights into prescription handling and the importance of following Standard Operating Procedures (SOPs) for safety and compliance. Understanding the dynamics of the pharmacy team and their practices will prepare them for collaborative work environments. Additionally, they will be equipped with the necessary skills for patient counselling, enhancing their ability to provide valuable healthcare advice and support to pharmacy clients. Course Curriculum Module 01: Introduction to Pharmacy Assistant and Pharmacy Technician Module 02: Health and Safety Risks Assessment and Pharmaceutical Terminology Module 03: Communication in Pharmacy Settings Module 04: Inventory Control and Management in Pharmacies Module 05: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 06: Prescription and Dispensing in Pharmacies Module 07: Standard Operating Procedures (SOPs) Module 08: The Pharmacy Team and Practices Module 09: Job Role of Pharmacy Technicians Module 10: Pharmacy Assistant Patient Counselling Guide Learning Outcomes Understand roles of pharmacy assistants and technicians in healthcare settings. Apply pharmaceutical terminology and assess health and safety risks effectively. Demonstrate effective communication within pharmacy environments. Manage pharmacy inventory and implement control measures efficiently. Execute dispensing methods, including Electronic Prescription Service (EPS), to minimize errors. Provide patient counselling adhering to standard operating procedures (SOPs). CPD 10 CPD hours / points Accredited by CPD Quality Standards Pharmacy Assistant Training 1:54:03 1: Module 01: Introduction to Pharmacy Assistant and Pharmacy Technician 09:58 2: Module 02: Health and Safety Risks Assessment and Pharmaceutical Terminology 13:21 3: Module 03: Communication in Pharmacy Settings 08:52 4: Module 04: Inventory Control and Management in Pharmacies 12:16 5: Module 05: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies 09:12 6: Module 06: Prescription and Dispensing in Pharmacies 12:47 7: Module 07: Standard Operating Procedures (SOPs) 07:45 8: Module 08: The Pharmacy Team and Practices 10:57 9: Module 09: Job Role of Pharmacy Technicians 15:55 10: Module 10: Pharmacy Assistant Patient Counselling Guide 12:00 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring to work in pharmacy settings. Those interested in healthcare support roles. Students aiming for entry-level pharmacy assistant positions. Career changers seeking roles in pharmaceutical environments. Anyone looking to enhance knowledge in pharmacy operations. Career path Pharmacy Assistant Pharmacy Technician Dispensary Assistant Pharmaceutical Administrator Prescription Assistant Healthcare Support Worker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Learn new skills and develop your professional knowledge with the Office Admin Diploma and learn from home at a pace that suits you. The course has been expertly designed for you to complete through distance e-learning and achieve a professional proficiency all without leaving your own home! Successful completion of the course will see you achieve a CPD certified proficiency which will add significant weight to your CV and impress potential employers when applying for new jobs. Once you enrol on the course, you will have full course access for one year, meaning you are free to complete the Admin, Secretarial and PA Diploma at a pace that suits you. Enrol on the Admin, Secretarial and PA Diploma now and start studying using any internet-enabled device including computers, tablets, and smartphones. With 24/7 student support offered to you on the course , you can be sure of quick and comprehensive assistance whenever you need it. Enrol now on the course and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job! On top of everything, you will get a certificate that includes 10 CPD points which will help make a mark for yourself in the competitive job market. This certificate will also help create an impression of self-reliance and dedication that will surely attract prospective employers to prioritise your job application. So, enrol in this course today and open doors to enchanting career opportunities ahead. Why should you choose the Admin, Secretarial and PA course with Academy for Health & Fitness? • Opportunity to earn a certificate accredited by CPD after completing this course • Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) • Globally accepted standard structured lesson planning • Innovative and engaging contents and activities • Assessments that measure higher-level thinking and skills • Complete the programme in your own time, at your own pace • Each of our students gets full tutor support on weekdays (Monday to Friday) ****Course Curriculum**** Here are the topics you will cover on the Office Admin Diploma Course: ***Office Admin Diploma*** Personal Assistant Admin Support Organisational Skills Telephone Etiquette Business Writing Time Management Body Language and Effective Communication Meeting Management Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course has been professionally designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Admin, Secretarial and PA Diploma. Enrol on the Admin, Secretarial and PA Diploma and learn a new professional skill from anywhere, at any time! Requirements Enrol on the course with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register for the course without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the course online from your computer, tablet, or smartphone, and learn in a way that suits you. Career path This course will allow you to kickstart or take your career in the related sector to the next stage. Our whole course will assist you in achieving a position of respect and dignity, as well as allowing you to gain an advantage over your competitors.

Unleash the power of words and elevate your professional interactions with our 'Business English and Communication Skills' course. In an age where the business realm is expanding beyond borders, mastering the lingua franca of commerce becomes quintessential. This course not only refines your grasp of English grammar but also delves deep into the nuances of business writing. Navigate complex sentences, impeccable punctuation, and sidestep common errors, all while bolstering your telecommunication aptitude and fostering unmatched customer service skills. Learning Outcomes Enhance proficiency in business writing and articulation. Understand and apply the foundational principles of English grammar. Craft and structure sentences that resonate clarity and confidence. Recognise and rectify prevalent mistakes in written English. Acquire superior communication techniques, including adept telephone skills. Why choose this Business English and Communication Skills course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Business English and Communication Skills Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Business English and Communication Skills course for? Professionals seeking to advance their business communication acumen. Students aiming to venture into the corporate world. Entrepreneurs desiring effective communication with global clients. Administrative staff keen on polishing written and verbal interactions. Customer service representatives aspiring for excellence. Career path Business Communication Specialist: £35,000 - £45,000 Corporate Trainer: £30,000 - £40,000 Public Relations Manager: £40,000 - £55,000 Technical Writer: £30,000 - £50,000 Business Analyst: £40,000 - £60,000 Customer Service Manager: £28,000 - £38,000 Prerequisites This Business English and Communication Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Business English and Communication Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Business English and Communication Skills Module 1: Business Writing Skills 00:42:00 Module 2: The Basics of Grammar 00:13:00 Module 3: The Basics of Sentence 00:08:00 Module 4: Structure of Sentence 00:16:00 Module 5: Question 00:11:00 Module 6: Punctuation & Capitalisation 00:21:00 Module 7: Spelling 00:24:00 Module 8: Common Mistakes & Ways to Improve 00:18:00 Module 9: Communication Skills 00:27:00 Module 10: Business Telephone Skills 00:21:00 Module 11: Customer Service 00:18:00 Assignment Assignment - Business English and Communication Skills 00:00:00

Embark on a transformative journey into English language education with the TEFL and Teaching Grammar course. Dive into the art of teaching English as a foreign language, exploring speaking, listening, reading, writing, and the intricacies of teaching grammar. Gain comprehensive insights into lesson planning, testing, and addressing diverse teaching scenarios. Learning Outcomes: Understand the intricacies of teaching English in various situations, adapting to needs and constraints. Explore diverse teaching approaches to effectively engage and educate learners. Master the art of teaching speaking skills, fostering effective communication and fluency. Develop strategies for teaching listening, enabling learners to comprehend and interact with spoken English. Enhance teaching methods for reading comprehension and analysis. Guide learners in improving their writing skills, including grammar and composition. Delve into the complexities of teaching grammar, equipping learners with accurate language usage. Develop proficiency in lesson planning and testing techniques for optimal learning outcomes. Why buy this TEFL and Teaching Grammar? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the TEFL and Teaching Grammar there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this TEFL and Teaching Grammar course for? This TEFL and Teaching Grammar does not require you to have any prior qualifications or experience. You can just enrol and start learning. Aspiring English Language Teachers and TEFL Professionals. Educators Interested in Enhancing Their Teaching Grammar Skills. Individuals Seeking a Career Change to English Language Education. Anyone Interested in Teaching English Language Skills Abroad. Prerequisites This TEFL and Teaching Grammar was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path A TEFL Certification can open up various TEFL jobs across the UK for you English Language Teacher (Abroad) - £20,000 to £40,000/year. TEFL Instructor - £25,000 to £45,000/year. English Language School Coordinator - £30,000 to £50,000/year. Curriculum Developer - £40,000 to £70,000/year. Educational Consultant - £50,000 to £80,000/year. Course Curriculum TEFL and Teaching Grammar Teaching in Different Situations: Needs and Constraints 01:00:00 Working With a Variety of Approaches 01:00:00 Teaching Speaking 01:00:00 Teaching Listening 01:00:00 Teaching Reading 01:00:00 Teaching Writing 01:00:00 Teaching Grammar 01:00:00 Lesson Planning and Testing 01:00:00 Recommended Reading Recommended Reading : TEFL and Teaching Grammar 00:00:00 Mock Exam Mock Exam - TEFL and Teaching Grammar 00:20:00 Final Exam Final Exam - TEFL and Teaching Grammar 00:20:00

The Inspirational Leadership Skills course focuses on practical and motivational leadership development. Participants will learn about emotional intelligence, effective communication, public speaking, critical thinking, motivation, counseling, and the key distinctions between management and leadership. Learning Outcomes: Develop personal leadership capabilities and understand the traits that make an effective leader. Enhance emotional intelligence and learn how to apply it to leadership situations for better decision-making and team management. Improve communication skills, including public speaking, to convey ideas and inspire others. Strengthen problem-solving and critical thinking abilities to address challenges with confidence. Learn motivational techniques and counseling strategies to lead and empower team members effectively. Understand the key differences between management and leadership and how to integrate both for successful leadership practices. Why buy this Inspirational Leadership Skills: Practical Motivational Leadership? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Inspirational Leadership Skills: Practical Motivational Leadership there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Inspirational Leadership Skills: Practical Motivational Leadership course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Inspirational Leadership Skills: Practical Motivational Leadership does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Inspirational Leadership Skills: Practical Motivational Leadership was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Inspirational Leadership Skills: Practical Motivational Leadership is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Developing the Leader Within You Developing the Leader Within You 00:21:00 Module 02: Emotional Intelligence in Leadership Emotional Intelligence in Leadership 00:17:00 Module 03: Communication Skills Communication Skills 00:26:00 Module 04: Public Speaking Public Speaking 00:30:00 Module 05: Critical Thinking in Problem-Solving and Decision Making Critical Thinking in Problem-Solving and Decision Making 00:23:00 Module 06: Motivation and Counselling Motivation and Counselling 00:16:00 Module 07: Management and Leadership Management and Leadership 00:26:00 Assignment Assignment - Inspirational Leadership Skills: Practical Motivational Leadership 00:00:00

In today's bustling world, the power of genuine listening is often overlooked, particularly in leadership positions. The 'Effective Listening Skills for Leaders' course delves deep into the core principles that underpin this invaluable skill, enabling leaders to build stronger connections, foster understanding, and drive meaningful change. From laying the foundation of active listening to mastering its nuanced techniques, this course offers a comprehensive guide for those eager to elevate their leadership prowess. Learning Outcomes Comprehend the core principles and importance of effective listening in leadership roles. Identify barriers to active listening and develop strategies to overcome them. Apply advanced techniques to ensure full engagement and understanding during conversations. Reflect on personal listening habits, recognising areas for improvement. Construct a personalised action plan for continuous enhancement of listening capabilities. Why buy this Effective Listening Skills for Leaders course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Effective Listening Skills for Leaders there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Effective Listening Skills for Leaders course for? Emerging leaders keen on amplifying their communication skills. Managers desiring a deeper connection with their teams. Professionals aiming to reduce misunderstandings and conflicts at work. Individuals keen on enhancing personal relationships through better listening. Anyone aspiring to boost their leadership potential through effective communication. Prerequisites This Effective Listening Skills for Leaders does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Effective Listening Skills for Leaders was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Team Leader: £25,000 - £35,000 Project Manager: £35,000 - £50,000 Human Resources Manager: £30,000 - £45,000 Operations Manager: £40,000 - £55,000 Executive Coach: £50,000 - £70,000 Organisational Development Consultant: £45,000 - £60,000 Course Curriculum Section 01: Introduction Introduction & Welcome 00:02:00 Section 02: Foundation of Listening What is Your Listening Barrier? 00:07:00 Nonverbal Cues and Body Language Tips 00:05:00 Types of Listening for Leaders 00:05:00 Section 03: Listening Skills & Practice Comprehensive Listening 00:07:00 Let's Practice Listening for Comprehension 00:07:00 Empathetic Listening 00:09:00 Let's Practice Listening with Empathy 00:08:00 Critical Listening 00:08:00 Let's Practice Critical Listening 00:06:00 Appreciative Listening 00:03:00 Section 04: Wrap Up and Next Steps Next Steps 00:02:00

Hone your operational leadership skills and ensure a streamlined business process to increase productivity. Gain mastery of Negotiation Techniques, Supply Chain Management.

This course will help you become a proficient user of Microsoft SharePoint by covering its key functions. Master SharePoint's diverse features for efficient team collaboration.