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8410 Courses delivered Online

LEVEL 1: Art Market Data and Analytical Tools

By ArtTactic

An introduction to art market data, sources, analysis and tools As the art market is gradually moving from a small niche market towards becoming a global industry – data, information and research are becoming essential tools in supporting the development and growth of both new and existing art businesses. Whilst data and research traditionally was focusing on auction data and prices of art, the new art industry is in need of a broader set of indicators to help them navigate an increasingly complex marketplace. In this course, Anders Petterson, Founder of ArtTactic and regular lecturer of Sotheby's Institute since 2005, will introduce you to the changing nature of the global art eco-system, and discuss the type of data sources, analytical tools and industry research available. The course includes: Videos: You will have access to 2h 20min of online video content. The content of this course is an in-depth look at data in the art market, and is building on what Anders Petterson is regularly teaching for MA and Executive Programmes at Sotheby's Institute, Christie's Education and ESA Business School in Beirut. Slides: The students can download pdf copies of the slides used in the presentations. Certification: The student will be issued with a certificate of completion when all the online videos and test quizzes have been completed. CPD Accredited: Our courses have been independently evaluated for Continuing Professional Development (CPD) purposes by The CPD Certification Service. Certification: Continuing Professional Development (CPD) Our courses have been independently evaluated for Continuing Professional Development (CPD) purposes by The CPD Certification Service. This means our courses comply with universally accepted principles of Continual Professional Development (CPD) and have been structured to meet the criteria of personal development plans. Join one of the online courses below and get an ArtTactic Certificate of Completion with the Continuing Professional Development (CPD) certification stamp. Your Instructor Anders Petterson, Founder of ArtTactic Anders Petterson is a leading authority on the art market, with particular focus on art market research and analysis. He is the Founder and Managing Director of ArtTactic, a London-based art market research and data intelligence company he set up in 2001. All the online courses are based on his own experience in collecting, analysing and presenting data on the global art market, and the courses will give an insight into how ArtTactic conceptualizes, designs and executes research projects linked to art market and introduces analytical models to better understand the value of art. Anders is regularly lecturing on MA and Executive courses at Sotheby's Institute, Christie's Education and ESA Business School (Beirut) covering topic such as Art Market Analysis, Art & Technology and NFTs as well as Art as an Asset Class. He is also a regular speaker on these topics at international conferences and seminars. ArtTactic is also well-known for its industry research on the art market and its intersection with other industries, such as the Deloitte | ArtTactic Art & Finance Report, TEFAF Art Dealer Finance Report 2018, and the TEFAF Art Patronage Report 2020. ArtTactic has also produced the Hiscox Online Art Trade Report annually since 2013. Anders Petterson is a founding Board Member of Professional Advisors to the International Art Market (PAIAM), a role he had between 2011 and 2021. PAIAM was founded in London in 2011 bringing together professionals who provide specialist services to the art market.such as lawyers, accountants, tax advisors, insurance specialists and logistics experts, amongst others. Connect on LinkedIn Course Curriculum Art Market Data - Models and Applications Lecture 1: Introduction by Anders Petterson, Founder of ArtTactic (2:56) Lecture 2: About ArtTactic (10:49) Lecture 3: Art Forecasting (5:28) Lecture 4: Big and Small Data in the Art Market (12:59) Lecture 5: Macro Data in the art market (20:18) Lecture 6: Micro Data and the art market eco-system (25:59) Art Market Data - Sources and Tools Lecture 7: Art Market Footprints - An Overview (9:39) Lecture 8: Auction Data (13:32) Lecture 9: Primary art market data (19:50) Lecture 10: Media and Social Media Data (9:35) Lecture 11: Crowd-sourced data (17:21) Download presentation slides Download complimentary ArtTactic Reports Frequently Asked Questions When does the course start and finish? The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

LEVEL 1: Art Market Data and Analytical Tools
Delivered Online On Demand2 hours
£180

Physiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapy

By NextGen Learning

Get ready for an exceptional online learning experience with the Physiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapy bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This Physiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapy is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Physiology & Pain Management package has something for everyone. As part of the Physiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapy package, you will receive complimentary PDF certificates for all courses in Physiology & Pain Management bundle at no extra cost. Equip yourself with the Physiology & Pain Management bundle to confidently navigate your career path or personal development journey. Enrol our Physiology & Pain Management bundletoday and start your career growth! This Physiology & Pain Management Bundle Comprises the Following CPD Accredited Courses: Course 01: Physiology & Pain Management Course 02: Deep Tissue Massage Therapy Course 03: Thai Massage Therapy for Pain Management - Online Diploma Course 04: Instant Pain Relief with Reflex Tapping: Reflexology Accredited Online bundle Course 05: Joint Health: Maintaining Joints And Reducing Pain Course 06: Hot Stones Massage Course Course 07: Lymphatic Drainage Massage Therapy Course 08: Aromatherapy Acupressure - Pain Relief Course 09: Physiotherapy Course 10: Sports Therapy Course 11: Palliative Facilitator Course 12: End of Life Care Course 13: Nurse Prescribing Diploma Course 14: Medical & Clinical Administration Diploma Course 15: Clinical Observation Skills for Carers Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the Physiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapy course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Physiology & Pain Management Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Physiology & Pain Management Bundle. Build a strong knowledge base in your chosen course via the Physiology & Pain Management Bundle. Benefit from the flexibility and convenience of online learning. With the Physiology & Pain Management package, validate your learning with a CPD certificate. Each course in Physiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapy bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Physiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapy, a rich anthology of 15 diverse courses. Each course in the Physiology & Pain Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisPhysiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapy bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Physiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapy bundle offers you the flexibility and convenience to learn at your own pace. Make the Physiology & Pain Management package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Physiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapy bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Physiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapy course. Career path Unleash your potential with the Physiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapybundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Physiology & Pain Management bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Physiology, Pain Management, Massage Therapy, Aromatherapy & Sports Therapy
Delivered Online On Demand3 days
£65

Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock)

By NextGen Learning

Get ready for an exceptional online learning experience with the Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock) bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock) is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Trading & Investment package has something for everyone. As part of the Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock) package, you will receive complimentary PDF certificates for all courses in Trading & Investment bundle at no extra cost. Equip yourself with the Trading & Investment bundle to confidently navigate your career path or personal development journey. Enrol our Trading & Investment bundle today and start your career growth! This Trading & Investment Bundle Comprises the Following CPD Accredited Courses: Course 01: Stock Market Investing for Beginners Course 02: Forex Trading Diploma Course 03: Investment Course 04: Technical Analysis Masterclass for Trading & Investing Course 05: Complete Swing Trading Training Course 06: Trading - Gold Trading Course 07: Cryptocurrency: Wallets, Investing & Trading Course 08: Trading and Financing: Candlestick Pattern Course 09: Stock Trading Analysis with Volume Trading Course 10: Stock Market Day Trading Strategies Course 11: Penny Stocks Trading Course 12: Day Trade Stocks with Price Action and Tape Reading Strategy Course 13: Capital Budgeting & Investment Decision Rules Course 14: Investment Banking: Venture Capital Fundraising for Startups Course 15: Anti-Money Laundering (AML) Training Course 16: Risk Management Course 17: Financial Ratio Analysis for Business Decisions Course 18: Data Analysis and Forecasting in Excel Course 19: Microsoft Excel Complete Course 2019 Course 20: Decision-Making and Critical Thinking Learning Outcome: By completing the Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock) course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Trading & Investment Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Trading & Investment Bundle. Build a strong knowledge base in your chosen course via the Trading & Investment Bundle. Benefit from the flexibility and convenience of online learning. With the Trading & Investment package, validate your learning with a CPD certificate. Each course in Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock) bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock), a rich anthology of 15 diverse courses. Each course in the Trading & Investment bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock) bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock) bundle offers you the flexibility and convenience to learn at your own pace. Make the Trading & Investment package your trusted companion in your lifelong learning journey. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock) bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock) course. Career path Unleash your potential with the Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock)bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Trading & Investment (Stock Trading, Forex, Analysis, Day, Penny Stock)
Delivered Online On Demand4 days
£65

6 Personal Life Coaching Sessions with Joanne.

By Dovestone Coaching

If you are being held back by your inner critic I can help you respond to unwanted thoughts and feelings more effectively, so you can lead a fulfilling life.

6 Personal Life Coaching Sessions with Joanne.
Delivered OnlineFlexible Dates
£290

An Introduction to Emotional Intelligence at Work

By Workplace Innovation Europe

This CPD accredited short course is for everyone who wants to work more effectively with their collaeagues. It will help strengthen personal competencies including listening and communication, understanding and engaging with different perspectives, and working together to create a positive culture in the office or on the shopfloor.

An Introduction to Emotional Intelligence at Work
Delivered OnlineFlexible Dates
£470

DASA DevOps Professional: Enable and Scale: Virtual In-House Training

By IIL Europe Ltd

DASA DevOps Professional: Enable and Scale: Virtual In-House Training DevOps embodies both cultural changes and practices through which organizations can facilitate the IT functions of software development (Dev) and software operation (Ops). The DevOps movement advocates automation and phase-based monitoring practices. Its objectives include: Decreasing development cycles · Increasing deployment frequency Improving the reliability of releases Developing a closer alignment with business objectives The DASA DevOps Professional: Enable and Scale course (formerly known as DevOps Practitioner) is designed to provide individuals with the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions, the course will help you understand how to apply the necessary skills to practice DevOps. Building on the knowledge learned on theFundamentals course (the 'why'), you will learn the 'how'. The DevOps Professional: Enable and Scale course focuses on improving the skill set of the DASA competency model, which includes competencies like Courage, Teambuilding, DevOps Leadership, and Continuous Improvement. On completion of the DASA DevOps Professional: Enable and Scale training and passing the exam, the certification is awarded. What you will Learn At the end of this program, you will be able to: Explain the importance of DevOps culture and the aspects that can influence it Explain why courage, teambuilding, leadership, and continuous improvement are required in a DevOps environment Explain why courage is essential to enable trust, honesty, and experimentation Identify and evaluate different types of behavior in a DevOps environment Recognize the signals indicating impediments and/or team dysfunctions Describe how to form good DevOps teams and assess their maturity List the effects of happiness and motivation on team performance Identify how leaders encourage feedback and transparency Discuss the factors that leaders can influence to build trust Explain how and why leaders promote a 'safe to fail' environment Analyze value streams to improve throughput and flow Facilitate the tools for continuous improvement: structured problem-solving workshops, Story Mapping sessions, and retrospectives TEAMBUILDING Teambuilding is about understanding the other's point of view, collaboration, mutual accountability, common purpose, and the ability to integrally support the service/product. Design Teams Characteristics of a DevOps team Skills of a DevOps Team Self-organization and autonomy Rules to consider when designing DevOps teams Build Teams Effects of happiness and motivation on performance Feedback Creating high-performance teams Governance Governance within teams and between multiple teams Governance between organizations DevOps contracts DEVOPS LEADERSHIP This module describes how to facilitate teams to high performance, DevOps behavior, transparency, and a service lifecycle mindset. Build Culture Creating the right environment and providing vision and purpose Stimulating the right behavior Servant leadership: giving control, supporting, and inspiring Create Purpose Defining and aligning purpose Purpose of having a purpose Alignment versus autonomy Be a Servant Leader Give control to the team Inspire and support the team Focus on Success Output versus outcome Measuring and steering COURAGE The Courage module is about coaching courageous behavior, proactivity, reflection, trust, open discussions, experimentation, fail fast, and the courage to change. Build Courage The importance of courage Courage in relationship with leadership and feedback Enabling courage at the team level Dealing with failure Think Different Courage day to day Encourage critical thinking Techniques to promote courageous behavior VALUE CUSTOMER-CENTRIC ACTION This module describes the important aspects that are relevant to identify and deliver the required and expected value for all relevant stakeholders. Aspects of Value and Managing Expectations The different aspects of value Stakeholder management Customer collaboration and using customer feedback How to do prioritization CONTINUOUS IMPROVEMENT Continuous improvement describes the importance of a Kaizen mindset, quality at the source, first time right, knowledge-sharing, and the ability to adapt. Build Flow Understanding the importance of flow Using Lean to optimize flow Kaizen as a mindset Radical change versus Kaizen Using Pull to optimize flow Continuous Improvement Tools Kaizen Event Value Stream Mapping Visual Management Retrospective Daily Standup Five Times Why

DASA DevOps Professional: Enable and Scale: Virtual In-House Training
Delivered OnlineFlexible Dates
£1750

Neuro-Linguistic Programming Mastery Certification

By Compete High

🚀 Unleash Your Potential with Neuro-Linguistic Programming Mastery Certification! 🚀 Are you ready to embark on a transformative journey that will revolutionize your personal and professional life? Welcome to the Neuro-Linguistic Programming Mastery Certification, where you'll discover the keys to unlocking your full potential and achieving unparalleled success!   🧠What is Neuro-Linguistic Programming (NLP), and why is it essential for your success? NLP is the art and science of understanding how people organize their thinking, feeling, language, and behavior to produce the results they do. Mastering NLP empowers you to communicate effectively, eliminate self-limiting beliefs, and create lasting positive change in your life and the lives of others.   🌟 Why Choose Our Neuro-Linguistic Programming Mastery Certification Course? ✨ Comprehensive Curriculum: Our expertly crafted curriculum covers the core principles of NLP, including language patterns, rapport-building techniques, anchoring, reframing, and more. You'll gain a deep understanding of how the mind works and develop the skills to influence and inspire. ✨ Interactive Learning: Engage in dynamic, hands-on exercises and real-world applications that bring NLP concepts to life. Our course is designed to ensure you not only understand the theory but can apply it confidently in any situation. ✨ Expert Instructors: Learn from seasoned NLP practitioners who have successfully applied these techniques in various fields. Benefit from their insights, practical tips, and personalized feedback to accelerate your learning. ✨ Certification: Earn a prestigious Neuro-Linguistic Programming Mastery Certification upon completion of the course. Showcase your expertise and stand out in your personal and professional endeavors. ✨ Lifetime Access: Enjoy lifetime access to course materials, updates, and a supportive community. Your learning journey doesn't end with the course-it's a lifelong resource for continual growth.   🎓 Who Should Enroll? Whether you're a professional looking to enhance your communication skills, a coach seeking powerful tools for client transformation, or an individual committed to personal development, this course is tailor-made for you.   💥 Ready to Take the Next Step? Invest in yourself and unlock the doors to success with the Neuro-Linguistic Programming Mastery Certification. Join a community of like-minded individuals dedicated to personal and professional excellence.   Don't miss this opportunity to revolutionize your life! Enroll now and embark on a journey to NLP mastery. Your success story begins here. Course Curriculum Module 1 Basics of Neuroplasticity Introduction to the Programme Part 1 00:50 Introduction to the Programme Part 2 02:46 Neuroplasticity How does it work 02:48 Module 2 Neuroplasticity Exercises Being Conscious Exercise for Mindfulness 03:49 Neuroplasticity Exercises - Physical 02:27 Just Before Moving Ahead 00:57 Neuroplasticity Exercises - Emotional 06:16 Neuroplasticity Exercises - Social 03:15 Neuroplasticity Exercises - Spiritual 03:43 Module 3 Neuroplasticity in Special Conditions Neuroplasticity Exercises for Anxiety and Depression 04:22 Neuroplasticity Exercises for Procrastination 00:00 Neuroplasticity Exercises for Bad Habits 00:00 Neuroplasticity Exercises to Improve Memory 00:00 Neuroplasticity Exercises for Kids 00:00

Neuro-Linguistic Programming Mastery Certification
Delivered Online On Demand1 hour
£25

CRM, PR & Phone-Based Customer Service

4.7(26)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

CRM, PR & Phone-Based Customer Service
Delivered Online On Demand5 days
£129

The Online NLP Practitioner Training

By Ely Wellbeing

•The Online NLP Practitioner Training is a comprehensive program that will provide you with the tools and techniques you need to overcome your chronic pain and mental health conditions. • The program includes a printable digital copy of the NLP Practitioner Manual, access to the video recording of the training, ‘live’ online demonstrations of the techniques in action on yourself, online support for one year by way of group calls, and assistance set up your business website. • This program is perfect for anyone who wants to achieve positive change in their lives! Whether you’re a self-starter who is interested in self-development or a professional who is seeking career development and job fulfilment.

The Online NLP Practitioner Training
Delivered OnlineJoin Waitlist
£2000

Management of Risk (M_o_R) Practitioner: Virtual In-House Training

By IIL Europe Ltd

Management of Risk (M_o_R®) Practitioner: Virtual In-House Training The M_o_R® Practitioner course has been designed to provide learners with the opportunity to practice the practical application of the M_o_R method and covers the twelve M_o_R principles: Approach, Process and the basic techniques essential to managing risks using the M_o_R guidance. The purpose of the M_o_R Practitioner qualification is to confirm that the learner has achieved sufficient understanding of how to apply and tailor M_o_R in a scenario situation. What you will Learn At the end of the M_o_R Practitioner course, learners will gain competencies in: M_o_R framework (principles, approach based on risk documentation, process steps, and embedding and reviewing M_o_R principles Outline of M_o_R approach documents (including policy, process guide, and risk communications plan) Risk identification, assessment, and control Embedding and reviewing M_o_R M_o_R organizational perspectives (strategic, program, project, operational) Benefits The M_o_R Practitioner course offers a wide-ranging set of guidelines that will help in the management of risk in a project or program environment. It will help prepare learners for the M_o_R Practitioner Exam. They will feel more confident in approaching risk management after attending the course and will be aware of the use of different techniques that can assist in this task, including: Improved basis for effective strategy formation Reduced time spent fire-fighting and fewer unwelcome surprises Increased likelihood of successful change initiative outcomes Closer internal focus on doing the right things properly Increase in efficient use of resources waste and fraud Better management of contingency resources M_o_R roles and responsibilities M_o_R health check M_o_R maturity model Risk specialisms (including business continuity management) Introduction Introduction to the course What is a risk? What is risk management? Why is risk management so important? Basic risk definitions The development of knowledge about risk management Corporate governance and internal control Where and when should risk management be applied? M_o_R Principles The purpose of M_o_R principles Aligns with objectives Fits the context Engages stakeholders Provides clear guidance Informs decision-making Facilitates continual improvement Creates a supportive culture Achieves measurable value Risk management maturity models M_o_R Approach Relationship between the documents Risk management policy Risk management process guide Risk management strategy Risk register Issue register Risk response plan Risk improvement plan Risk communications plan M_o_R Process Common process barriers Identify - contexts Identify - the risks Assess - estimate Assess - evaluate Plan Implement Communication throughout the process M_o_R Perspectives Strategic perspective Programme perspective Project perspective Operational perspective Risk Specialisms Business continuity management Incident and crisis management Health and Safety management Financial risk management Environmental risk management Reputational risk management Contract risk management

Management of Risk (M_o_R) Practitioner: Virtual In-House Training
Delivered OnlineFlexible Dates
£1850