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Admin Support Assistant - CPD Accredited 3 Courses Bundle

5.0(14)

By Training Express

The Admin Support Assistant CPD Accredited Bundle is designed to sharpen your administrative expertise through a focused and structured approach. This trio of courses equips you with essential knowledge to excel in office environments, from mastering the foundational duties of an admin assistant to refining your organisational skills and minute-taking abilities. Whether you are looking to enhance your current role or broaden your skillset, this bundle provides valuable insights delivered entirely online, fitting seamlessly around your schedule. Each course builds on the last to deepen your understanding of office dynamics, time management, and effective communication. The Admin Support Assistant Diploma sets the groundwork for administrative duties, while the Mastering Organisational Chaos course offers strategies to manage workload and priorities efficiently. Finally, Minute Taking for Admin, Secretarial & PA sharpens your ability to capture and document meetings with clarity and precision. This bundle is a practical choice for anyone eager to maintain professionalism and efficiency in administrative roles. These comprehensive courses are available in this Admin Support Assistant - CPD Accredited 3 Courses Bundle Course 01: Admin Support Assistant Diploma Course 02: Mastering Organizational Chaos Course Course 03: Minute Taking for Admin, secretarial & PA ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Module 01: Introduction to Admin Support Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Business Etiquette Module 05: Mail Services and Shipping Module 06: Travel Arrangements Module 07: Organising Meeting and Conferences Module 08: Diary Management and Note taking Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Service Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Admin Support Assistant - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Admin Support Assistant - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Admin Support Assistant - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Admin Support Assistant - CPD Accredited 3 Courses Bundle training.

Admin Support Assistant - CPD Accredited 3 Courses Bundle
Delivered Online On Demand1 hour
£41

Office Admin and Receptionist

4.7(47)

By Academy for Health and Fitness

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Office Admin and Receptionist course might help you get there! Expand your expertise with high-quality training - study the Office Admin and Receptionist course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Office Admin and Receptionist online training course. The Office Admin and Receptionist course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Office Admin and Receptionist course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Office Admin and Receptionist training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Office Admin and Receptionist course: ****Office Admin and Receptionist Courses Curriculum**** This Office Admin and Receptionist courses split into 16 different user-friendly course modules, which cover all the major sections of course Skills to provide learners with the appropriate industry knowledge and skills to drive their career to the next level. ***Office Admin and Receptionist Courses*** Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: How to Get the most of the course Assessment Process Once you have completed all the modules in the Office Admin and Receptionist course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Office Admin and Receptionist course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Office Admin and Receptionist course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Office Admin and Receptionist
Delivered Online On Demand9 hours
£12

Business English - Writing and Communication Skills

By Compliance Central

English is vital in global business, with 1.75 billion speakers worldwide. In the UK, 94% of employers value English proficiency. Strong writing and communication skills drive success, as poor communication costs companies £26.81 billion yearly. Effective content boosts engagement and sales, while clear team communication enhances problem-solving and innovation. Invest in these skills for business growth and employee success. Language unlocks endless opportunities. Are you looking to enhance your Business English, Writing and Communication Skills skills? If yes, then you have come to the right place. Our comprehensive course on Business English, Writing and Communication Skills will assist you in producing the best possible outcome by mastering the Business English, Writing and Communication Skills skills. The Business English, Writing and Communication Skills is for those who want to be successful. In the Business English, Writing and Communication Skills, you will learn the essential knowledge needed to become well versed in Business English, Writing and Communication Skills. Our Business English, Writing and Communication Skills starts with the basics of Business English, Writing and Communication Skills and gradually progresses towards advanced topics. Therefore, each lesson of this Business English, Writing and Communication Skills is intuitive and easy to understand. Why would you choose the Business English, Writing and Communication Skills from Compliance Central: Lifetime access to Business English, Writing and Communication Skills materials Full tutor support is available from Monday to Friday with the Business English, Writing and Communication Skills Learn Business English, Writing and Communication Skills skills at your own pace from the comfort of your home Gain a complete understanding of Business English, Writing and Communication Skills Accessible, informative Business English, Writing and Communication Skills learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Business English, Writing and Communication Skills bundle Study Business English, Writing and Communication Skills in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Business English, Writing and Communication Skills Building Surveying Inspection Curriculum Breakdown of the Building Surveying Inspection Course Business Writing Skills The Basics of Grammar The Basics of Sentence Structure of Sentence Question Punctuation & Capitalisation Spelling Common Mistakes & Ways to Improve Communication Skills Business Telephone Skills Customer Service CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business English, Writing and Communication Skills helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Business English, Writing and Communication Skills. It is also great for professionals who are already working in Business English, Writing and Communication Skills and want to get promoted at work. Requirements To enrol in this Business English, Writing and Communication Skills, all you need is a basic understanding of the English Language and an internet connection. Career path The Business English, Writing and Communication Skills will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Business English, Writing and Communication Skills. Content Writer: £25,000 to £45,000 per year Business Development Manager: £35,000 to £70,000 per year Public Relations Specialist: £25,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Business English - Writing and Communication Skills
Delivered Online On Demand4 hours
£12

Admin Support Assistant

By SkillWise

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Admin Support Assistant Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Admin Support Assistant Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Admin Support Assistant Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Admin Support Assistant Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Admin Support Assistant ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing. Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Admin Support Assistant there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Admin Support Assistant course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This Admin Support Assistant does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Admin Support Assistant was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Admin Support Assistant is a great way for you to gain multiple skills from the comfort of your home. Admin Support Assistant Module 1: Introduction to Admin Support Assistant 00:17:00 Module 2: Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company 00:34:00 Module 4: Business Etiquette 00:19:00 Module 5: Mail Services and Shipping 00:34:00 Module 6: Travel Arrangements 00:25:00 Module 7: Organising Meeting and Conferences 00:25:00 Module 8: Diary Management and Note taking 00:21:00 Module 9: Time Management 00:35:00 Module 10: Record Keeping and Filing Systems 00:30:00 Module 11: Business Writing Skills 00:42:00 Module 12: Organisational Skills 00:25:00 Module 13: Communication Skills 00:27:00 Module 14: Customer Service 00:18:00 Module 15: Effective Planning and Scheduling 00:48:00 Module 16: Invoicing/Petty Cash 00:27:00 Mock Exam Final Exam

Admin Support Assistant
Delivered Online On Demand
£29

Administrative Management

By SkillWise

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Administrative Management Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Administrative Management Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Administrative Management Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Administrative Management Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Administrative Management ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing. Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Administrative Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Administrative Management course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This Administrative Management does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Administrative Management was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Administrative Management is a great way for you to gain multiple skills from the comfort of your home. Administrative Management Module 01: Introduction to Office Administration 00:16:00 Module 02: Skills of an Effective Administrator 00:17:00 Module 03: Business Etiquette 00:21:00 Module 04: Business Telephone Skills 00:21:00 Module 05: Representing Your Boss and Company 00:36:00 Module 06: Mail Services and Shipping 00:27:00 Module 07: Travel Arrangements 00:26:00 Module 08: Organising Meeting and Conferences 00:27:00 Module 09: Time Management 00:37:00 Module 10: Record Keeping and Filing Systems 00:30:00 Module 11: Business Writing Skills 00:42:00 Module 12: Organisational Skills 00:27:00 Module 13: Communication Skills 00:27:00 Module 14: Customer Service 00:18:00 Module 15: Effective Planning and Scheduling 00:48:00 Module 16: Invoicing/Petty Cash 00:29:00 Mock Exam Final Exam

Administrative Management
Delivered Online On Demand
£29

Getting paid - telephone tactics for debt collection (In-House)

By The In House Training Company

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

Getting paid - telephone tactics for debt collection (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Office Admin, Secretarial and PA Diploma

By iStudy UK

Office Admin, Secretarial and PA Diploma Overview A PA or administrator needs to handle a variety of tasks, from scheduling meetings to composing business letters. Consequently, hiring managers search for people who have the knowledge and experience necessary to perform these diverse job responsibilities. The Office Admin, Secretarial and PA Diploma Course is intended to help you get the necessary abilities to impress hiring managers. In just a few easy steps, it will educate you on every essential aspect of working as a secretary. The Office Admin, Secretarial and PA Diploma Course will teach you the principles of administrative administration. You will become an expert organizer with the aid of this training. Additionally, you will get the chance to hone your meeting management skills. You will also learn the necessary abilities for business writing from the instructive lessons. You will be able to gain a thorough grasp of Microsoft Word, Excel, and PowerPoint with this course. Lastly, the training will assist you in raising your self-esteem and confidence levels. This Office Office Admin, Secretarial and PA Diploma Course will not only teach you useful skills but also provide you with a certificate of accomplishment. This certification can help you get your ideal career and serve as great evidence of your ability. Enrol now, don't wait! Why You Should Choose Office Admin, Secretarial and PA Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Office Admin, Secretarial and PA Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Office Admin, Secretarial and PA Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Office Admin, Secretarial and PA Diploma Introduction to Personal Assistant 00:19:00 Introduction to Office Administration 00:15:00 Skills of an Effective Administrator 00:17:00 Introduction to Reception and Receptionist 00:26:00 Business Telephone Skills 00:20:00 Representing Your Boss and Company 00:36:00 Business Etiquette 00:20:00 Mail Services and Shipping 00:28:00 Travel Arrangements 00:25:00 Organising Meeting and Conferences 00:28:00 Diary Management and Note taking 00:25:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:41:00 Organisational Skills 00:26:00 Communication Skills 00:27:00 Customer Service 00:17:00 Effective Planning and Scheduling 00:52:00 Invoicing/Petty Cash 00:28:00

Office Admin, Secretarial and PA Diploma
Delivered Online On Demand8 hours 33 minutes
£25

HR Practice Essentials Level 4

4.9(27)

By Apex Learning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to HR Practice Essentials Level 4 including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. For the definitive and certified training in Human Resources, take this training and drive your company to its full potential. This comprehensive course offers an in-depth overview of all the factors and practices that control and influence HR in an organisation. The HR Practice Essentials Level 4 course delivers a masterclass in HR principles and will swiftly enable you to become a skilled practitioner in the area. You will be taught how to capture and analyse essential performance statistics. Additionally, you will learn how to support change, recruit staff, reward employees, manage business relations, organise training, and all the other duties that an HR manager will uphold. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. HR Practice Essentials Level 4 will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. HR Practice Essentials Level 4 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take HR Practice Essentials Level 4 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this HR Practice Essentials Level 4: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this HR Practice Essentials Level 4? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum ***HR Practice Essentials Level 4*** Module 1: Introduction to Human Resource Module 2: Employee Recruitment and Selection Procedure Module 3: Skills of an Effective Administrator Module 4: Employee Training and Development Process Module 5: Performance Appraisal Management Module 6: Employee Relations Module 7: Motivation and Counselling Module 8: Ensuring Health and safety at the Workplace Module 9: Employee Termination Module 10: Business Etiquette Module 11: Employer Record and Statistics Module 12: Business Telephone Skills Module 13: Representing Your Boss and Company How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this HR Practice Essentials Level 4. It is available to all students, of all academic backgrounds. Requirements Our HR Practice Essentials Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

HR Practice Essentials Level 4
Delivered Online On Demand
£53

Essential Training for Support Engineers Course

5.0(14)

By Training Express

Whether you're new to support engineering or looking to sharpen your communication edge, this course covers the essentials every support professional should know. From managing interoffice calls and voicemail to mastering written business communication, you'll gain a well-rounded understanding of how to navigate internal and external communication channels effectively. Each module has been developed to help support engineers handle phone interactions, manage internal dealings, solve problems under pressure, and organise their workload with confidence. You’ll explore topics like customer relationship management, record keeping, invoicing, and even scheduling, with an emphasis on clarity, precision, and professionalism. Whether it's inbound queries, outbound updates, or navigating a tricky conversation with a tough caller, this course offers structured guidance tailored to the everyday responsibilities of support engineers. It's ideal for those seeking to fine-tune their communication, planning, and organisational capabilities in a business environment. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Essential Training for Support Engineers training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Essential Training for Support Engineers Course
Delivered Online On Demand1 hour
£15

Office Skills : Secretarial & PA Training

By Compliance Central

Are you looking to enhance your Office Skills : Secretarial & PA Training skills? If yes, then you have come to the right place. Our comprehensive course on Office Skills : Secretarial & PA Training will assist you in producing the best possible outcome by mastering the Office Skills : Secretarial & PA Training skills. The Office Skills : Secretarial & PA Training course is for those who want to be successful. In the Office Skills : Secretarial & PA Training course, you will learn the essential knowledge needed to become well versed in Office Skills : Secretarial & PA Training. Our Office Skills : Secretarial & PA Training course starts with the basics of Office Skills : Secretarial & PA Training and gradually progresses towards advanced topics. Therefore, each lesson of this Office Skills : Secretarial & PA Training course is intuitive and easy to understand. Why would you choose the Office Skills : Secretarial & PA Training course from Compliance Central: Lifetime access to Office Skills : Secretarial & PA Training course materials Full tutor support is available from Monday to Friday with the Office Skills : Secretarial & PA Training course Learn Office Skills : Secretarial & PA Training skills at your own pace from the comfort of your home Gain a complete understanding of Office Skills : Secretarial & PA Training course Accessible, informative Office Skills : Secretarial & PA Training learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Office Skills : Secretarial & PA Training Study Office Skills : Secretarial & PA Training in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Office Skills : Secretarial & PA Training Course Office Skills : Secretarial & PA Training Curriculum Breakdown of the Office Skills : Secretarial & PA Training Course Module 01: Introduction to Admin Support Assistant Module 02: Introduction to Personal Assistant Module 03: Introduction to Office Administration Module 04: Skills of an Effective Administrator Module 05: Introduction to Reception and Receptionist Module 06: Business Telephone Skills Module 07: Representing Your Boss and Company Module 08: Business Etiquette Module 09: Mail Services and Shipping Module 10: Travel Arrangements Module 11: Organising Meeting and Conferences Module 12: Diary Management and Note taking Module 13: Time Management Module 14: Record Keeping and Filing Systems Module 15: Business Writing Skills Module 16: Organisational Skills Module 17: Communication Skills Module 18: Customer Service Module 19: Effective Planning and Scheduling Module 20: Invoicing Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Office Skills : Secretarial & PA Training course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Office Skills : Secretarial & PA Training. It is also great for professionals who are already working in Office Skills : Secretarial & PA Training and want to get promoted at work. Requirements To enrol in this Office Skills : Secretarial & PA Training course, all you need is a basic understanding of the English Language and an internet connection. Career path The Office Skills : Secretarial & PA Training course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Office Skills : Secretarial & PA Training. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Office Skills : Secretarial & PA Training
Delivered Online On Demand10 hours
£12