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7320 Courses delivered Online

Adobe After Effects Training

By Imperial Academy

Level 3 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Adobe After Effects Training
Delivered Online On Demand
£12

Camtasia 9 for Beginners

4.3(43)

By John Academy

Description Camtasia ( /kæmˈteɪʒə/) (formerly Camtasia Studio) is a software suite, created and published by TechSmith, for creating video tutorials and presentations directly via screencast, or via a direct recording plug-in to Microsoft PowerPoint. Through this Camtasia 9 for Beginners you will learn the fundamentals Casmatia 9. You'll learn how to prepare you computers screen resolution, mouse pointer, microphone, and folders to start off on the right foot. You'll discover the secrets to recording the screen properly to get your course approved on the first pass, and give your students the best possible visual experience. You'll learn how to use Camtasia 9 to assemble your video, editing out the bad parts and keeping only the good. You'll discover how easily add voice-over narration and free-frame video content giving yourself some extra time to explain concepts that need extra explaining. Etc .. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Camtasia 9 for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Camtasia 9 for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Camtasia Promo FREE 00:01:00 Introduction 00:01:00 Why Use Camtasia 00:01:00 Camtasia System Requirements 00:03:00 Downloading & Installing Camtasia 00:03:00 The Camtasia Beginner PowerPoint Add-In 00:01:00 Camtasia Recorder Walkthrough 00:07:00 Camtasia Recorder in Action 00:01:00 Cleaning Your Desktop 00:01:00 Tips for Cleaning Your Desktop 00:03:00 Recording Seperately 00:03:00 The Camtasia Adept Welcome Screen 00:01:00 Camtasia Editor Main Menu Walkthrough 00:06:00 Rendering Your Video in Camtasia 00:04:00 Basic Editing Walkthrough 00:08:00 Camtasia Media Library 00:02:00 Zoom In & Fit Videos to Canvas 00:02:00 Scale to Fit Feature 00:01:00 Annotations 00:05:00 Transitions 00:02:00 Behaviors 00:03:00 Clip Speed & Slow Motion 00:02:00 Zoom & Pan Feature 00:03:00 Animations 00:04:00 Cursor Effects 00:03:00 Voice Narration 00:02:00 Audio Effects 00:03:00 Shortcuts & Hotkeys 00:09:00 Visual Effects 00:04:00 Interactive Hotspots 00:04:00 Interactivity Quizzes 00:06:00 Closed Captions 00:05:00 Green Screen Editing 00:07:00 Green Screen Background 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Camtasia 9 for Beginners
Delivered Online On Demand1 hour 52 minutes
£11.99

60 min 1-2-1 Virtual Gift Wrapping Classes

By Louise Lewis

Learn the ‘Essentials’ of gift wrapping in just 60 minutes! Do you grab the nearest gift bag because you’re so embarrassed by your attempts at gift wrapping? Maybe you always cut too much (or too little) wrapping paper and end up in a sticky tape mess? Perhaps you’ve already decided you want to join a class but know you’d struggle in a group and worry that you’d slow everyone down? Or it could be that the dates or venue for joining an in person class don’t work for you (or fit your busy schedule)? If any of these sound familiar, then you’ll love my 60 minute 1-2-1 virtual class. 60 Minute 1-2-1 Class No Replay £67 How to measure exactly how much gift wrapping paper you need so you always know how much to cut (and why it’s important Wrap a box (using the paper & only 3 pieces of tape Learn to tie 2 different styles of bow (and when to use each one) 60 Minute 1-2-1 Class Includes replay £87 How to measure exactly how much gift wrapping paper you need so you always know how much to cut (and why it’s importnat) Wrap a box (using the paper & 3 pieces of tape Learn how to tie 2 different styles of bow (and when to use each one) A replay of the class FREQUENTLY ASKED QUESTIONS 1. What’s included in a 60 minute virtual Gift Wrapping Class You’ll learn the essentials of gift wrapping including as listed in the package you choose.   2. How much is a 60 minute 1-2-1 virtual class? Depending on the package you choose, prices start at £67. 3. How do I book a date for my class? Once payment is received, I will send you an email confirming your payment and a link to book your class 4. Are materials provided? No, materials are not provided. I will send you a list of what you need at least 2 weeks ahead of the class (or once the date is confirmed if less than 2 weeks until the class) 5. What is the difference between an in person & a virtual class? At a 60 minute virtual class you will get 1-2-1 tuition on the techniques which I cannot guarantee you’d get at a group in person class (although I always try to do my best). In person classes usually last a full day and include lunch/refreshments which is not included with a virtual class. 6. Can I change the date/time of my class? If you can no longer attend the class on the date/time you chose, you can change the date once at no futher cost. Please email me for your options. 7. Can I bring a friend? No – the 1-2-1 classes are as the name suggests for one person only. If you want to bring a friend(s) email me louise@louiselewis.co.uk for your options & a quote. 8. Who is a virtual 1-2-1 gift wrapping class suitable for? The classes are suitable for any skill level from beginner to anyone that has already tried the basics and wants to learn more. A 1-2-1 class is ideal if you struggle to attend an inperson class that fits in with your schedule and prefer the idea of personal tuition  9. Who is gift wrapping class not suitable for? There are no exclusions to suitability 10. What kind of results can I expect if I join a class? That all depends on you and if you’re prepared to go away and practice/use the skills you have learned in the class. 

60 min 1-2-1 Virtual Gift Wrapping Classes
Delivered OnlineFlexible Dates
£67 to £87

Administration Courses

4.9(27)

By Apex Learning

Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Administration and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Administration bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Administration course that will enhance your skills and prepare you for the competitive job market. Also, our Administration experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Administration, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Administration Bundle Consists of the following Premium courses: Course 01: Business Administration Level 3 Course 02: Paralegal Course 03: Law and Contracts - Level 2 Course 04: Corporate Risk And Crisis Management Course 05: Performance Management Course 06: Quality Management Course 07: Conflict Management Course 08: People Management Skills Level 3 Course 09: Online Meeting Management Course 10: Email Writing Training Course 11: Cross-Cultural Awareness Training Course 12: GDPR Data Protection Level 5 Course 13: Level 2 Microsoft Office Essentials Course 14: Effective Communication Skills Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum of Bundle Course 01: Business Administration Level 3 Representing Your Boss and Company Skills of an Effective Administrator Business Writing Skills Communication Skills Business Telephone Skills Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Time Management Record Keeping and Filing Systems Effective Planning and Scheduling Course 02: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Law and Contracts - Level 2 Introduction to UK Laws Ministry of Justice Agreements and Contractual Intention Considerations and Capacities of Contact Laws Terms within a Contract Misinterpretations and Mistakes Consumer Protection Privity of Contract Insurance Contract Laws Contracts for Employees Considerations in International Trade Contracts Laws and Regulations for International Trade Remedies for Any Contract Breach Course 04: Crisis Management Course Getting Started Crisis Workplace Violence Myths Escalation Concerning Behaviors Domestic Violence Indicator Triggers of Workplace Violence Conflict Dangers Response Strategies Course 05: Supervisor Training Level 3 Introduction Setting Expectations Setting Goals Assigning Work Degrees of Delegation Implementing Delegation Providing Feedback Managing Your Time Resolving Conflict Tips for Special Situations A Survival Guide for the New Supervisor Wrapping Up Course 06: Quality Management Introduction to Quality Management Total Quality Management Quality Measurement and Improvement Quality Control Understanding Customer Expectations and Needs Six Sigma Supply Chain Management Quality Audits Course 07: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 08: Online Meeting Management Planning and Preparation Online Meeting Platforms Meeting Etiquette and Tips Course 09: Email Writing Training Module 1- E-Mail Communications Module 2- Fundamentals of Writing Effective E-mails Module 3- Manage Your E-mail Module 4- Writing Styles and Tone Module 5- Additional Tips for Writing Effective E-Mail Module 6- Exercise Caution Course 10: Cross-Cultural Awareness Training Introduction to Cross-Cultural Awareness Cross-Cultural Communication Corporate Cross-Cultural Awareness Cross-Cultural Design Cross-Cultural Competency Cultural Values Working with and Managing a Culturally Diverse Team Course 11: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 12: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 13: Functional Skills IT Introduction Information Technology Components of IT Hardware Operating System Application/Software Networking Security Traffic Flow & Enterprise Level IT Components Storage Database Virtualisation & Cloud Management & Other IT Jobs Course 14: Work Area Organisation for Increased Office Productivity Introduction Purge Redistributing Fences Software Create Work Spaces Proximity Label What You Can Move to Digital Clean Your Desk Off Multiple Inboxes Mailings Discard Dates Magazines File Weekly How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this course expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Business Administration Level 3) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Business Administration Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Administration Courses
Delivered Online On Demand
£100

Microsoft PowerPoint for Beginners

5.0(2)

By Institute of Beauty & Makeup

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Microsoft PowerPoint for Beginners
Delivered Online On Demand1 hour
£12

IT Administration, Networking, Cyber Security Awareness Training & GDPR - 20 Courses Bundle

By NextGen Learning

Get ready for an exceptional online learning experience with the IT Administration, Networking, Cyber Security Awareness Training & GDPR bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The IT Administration, Networking, Cyber Security Awareness Training & GDPR is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the IT Administration package has something for everyone. As part of the IT Administration, Networking, Cyber Security Awareness Training & GDPR package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the IT Administration bundle to confidently navigate your career path or personal development journey. This Bundle Comprises the Following CPD Accredited Courses: IT Administration and Networking Encryption Advance Windows 10 Troubleshooting for IT HelpDesk Building Your Own Computer Cyber Security Awareness Training Secure Programming of Web Applications Cloud Computing / CompTIA Cloud+ (CV0-002) CompTIA A+ (220-1001) Data Center Training Essentials: General Introduction Information Management Bash Scripting, Linux and Shell Programming Learn Ethical Hacking From A-Z: Beginner To Expert Computer Networks Security from Scratch to Advanced GDPR UK Training Cisco ASA Firewall Training Course Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the IT Administration, Networking, Cyber Security Awareness Training & GDPR bundle , you will be able to: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the IT Administration Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the IT Administration. Build a strong knowledge base in your chosen course via IT Administration. Benefit from the flexibility and convenience of online learning. With the IT Administration package, validate your learning with a CPD certificate. Embrace the future of learning with the IT Administration, Networking, Cyber Security Awareness Training & GDPR, a rich anthology of 15 diverse courses. Each course in the IT Administration, bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This IT Administration, Networking, Cyber Security Awareness Training & GDPR bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the IT Administration, Networking, Cyber Security Awareness Training & GDPR bundle offers you the flexibility and convenience to learn at your own pace. Make the IT Administration, package your trusted companion in your lifelong learning journey. Enrol IT Administration, Networking, Cyber Security Awareness Training & GDPR bundle today and start your career growth! CPD 205 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Administration, Networking, Cyber Security Awareness Training & GDPR bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol in this IT Administration, Networking, Cyber Security Awareness Training & GDPR course. Career path Unleash your potential with the IT Administration, Networking, Cyber Security Awareness Training & GDPR bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path in IT. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

IT Administration, Networking, Cyber Security Awareness Training & GDPR - 20 Courses Bundle
Delivered Online On Demand5 days
£79

Master SQL for Data Analysis

By Packt

This complete training program comprising levels 1 and 2 is divided into multi-sequential sections to let you gain comprehensive knowledge and understanding of SQL and data analysis. This two-level course is designed to kickstart your SQL knowledge and perform various data analysis tasks and implement SQL in projects independently and efficiently.

Master SQL for Data Analysis
Delivered Online On Demand3 hours 54 minutes
£82.99

Mastering Microsoft Office 2019 (Excel, Word, PowerPoint, Access)

By Compliance Central

Are you looking to enhance your Microsoft Office skills? If yes, then you have come to the right place. Our comprehensive course on Microsoft Office will assist you in producing the best possible outcome by mastering the Microsoft Office skills. The Microsoft Office course is for those who want to be successful. In the Microsoft Office course, you will learn the essential knowledge needed to become well versed in Microsoft Office. Our Microsoft Office course starts with the basics of Microsoft Office and gradually progresses towards advanced topics. Therefore, each lesson of this Microsoft Office course is intuitive and easy to understand. Why would you choose the course: Lifetime access to the Microsoft Office course materials Full tutor support is available from Monday to Friday with the Microsoft Office course Gain a complete understanding of the Microsoft Office course Accessible, informative Microsoft Office learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Microsoft Office course Study Microsoft Office in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Microsoft Office course Mastering Microsoft Office 2019 (Excel, Word, PowerPoint, Access) Microsoft Excel 2019 Microsoft Excel 2019 New Features Getting Started with Microsoft Excel Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Microsoft Word 2019 Microsoft Word 2019 New Features Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) Microsoft PowerPoint 2019 Microsoft PowerPoint 2019 New Features PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentation Microsoft Access 2019 Microsoft Access 2019 New Features Introduction to Access Modify Data Working with Queries Access Forms Working with Reports CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Microsoft Office course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Microsoft Office. It is also great for professionals who are already working in Microsoft Office and want to get promoted at work. Requirements To enrol in this Microsoft Office course, all you need is a basic understanding of the English Language and an internet connection. Career path Office Administrator: £18,000 to £25,000 per year Data Entry Clerk: £18,000 to £25,000 per year Document Controller: £22,000 to £30,000 per year Executive Assistant: £25,000 to £40,000 per year Technical Writer: £25,000 to £45,000 per year Content Editor: £25,000 to £35,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Mastering Microsoft Office 2019 (Excel, Word, PowerPoint, Access)
Delivered Online On Demand3 hours
£12

Epilepsy Awareness

By Study Plex

Highlights of the Course Course Type: Online Learning Duration: 30 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about epilepsy Understand the core competencies and principles of epilepsy Explore the various areas of epilepsy Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert health and social care worker Epilepsy Awareness This epilepsy awareness course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. When introducing epilepsy, we must first recognise that there are around 40 different types of seizures. Statistics show that one in five people will have a seizure at some time in their life although only some of these will be caused by epilepsy. Epilepsy is a neurological condition that affects the brain and the nervous system and is covered by the Equality Act 2010. The condition can affect people for only a portion of their life, or it can be lifelong. Because of the varied nature of the condition an awareness of epilepsy and the actions you can take if you are present during a seizure is incredibly useful for those who work in health and social care. This epilepsy awareness course will give you an overview of epilepsy. It lists the methods of diagnosis, what a seizure is and how the brain can be affected. It will introduce some possible seizure triggers and describe what to do when someone has a seizure. It will also discuss some of the treatments offered to people with epilepsy and provide practical advice on what you can do if you witness someone having a seizure. Who is this Course for? This comprehensive Epilepsy Awareness course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this epilepsy can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Epilepsy Awareness course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Epilepsy Awareness course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Epilepsy Awareness course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: What Is Epilepsy? Module 2: Types Of Seizure Module 3: What To Do Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Epilepsy Awareness
Delivered Online On Demand
£19

Customer Service

By Study Plex

Highlights of the Course Course Type: Online Learning Duration: 1 hour 15 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about customer service Understand the core competencies and principles of customer service Explore the various areas of customer service Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert customer service manager Customer Service This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it's consistent across your business? What are the benefits of delivering great customer service? This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. Who is this Course for? This comprehensive Customer Service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Customer Service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Customer Service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Customer Service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: About the Course Module 2: What is Customer Service Module 3: The Goals of Great Customer Service Module 4: Discovering and Understanding Customer Needs Module 5: Delivering Maximum Levels of Customer Service Module 6: Making Customers Feel Great From the Start Module 7: Communication Skills Module 8: Non-verbal Communication and Body Language Module 9: Dealing with Customer Complaints Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Customer Service
Delivered Online On Demand
£19