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Working With Aggressive People Certification Unfortunately, aggressive people are everywhere. Regardless of what your type of job is or your role within your organisation, there is a good chance that you are going to have to work with an aggressive individual at some point. If you are not prepared, this can create a lot of stress and anxiety, which can make work seem unbearable and it can quickly spill over into your personal life. Learning how to cope before it becomes problematic is the best way to handle what could otherwise be a potentially difficult situation. This course goes into detail about how to work well, even if one or more of your colleagues has an aggressive personality. It begins by discussing the various types of aggression that you are likely to encounter at work. Next, we review a few strategies that are successful when used with aggressive people. One of these strategies is to become more assertive in your own communication, which is covered in detail. Finally, we give you instructions on how to quickly resolve workplace issues to reduce the impact of any aggressive behaviour.   You Will Learn: The difference between hostile expressions, obstructive behaviours and direct aggression How to identify which category of aggressive behaviour you are dealing with at any given time The different ways in which passive-aggressive and overtly aggressive individuals behave at work The best strategies you can use in order to deal with aggressive behaviour The importance of assertive communication at work, especially when dealing with aggressive colleagues Benefits of Taking This Course: Working in a calmer, healthier and more positive environment Learning the importance and versatility of 'I' statements when dealing with an aggressive person at work Learning how to build up your assertive communication skills Learning the three-step conflict resolution method and how you can apply it to tense situations involving aggressive individuals Feeling less stressed while at work

Vis-à-vis Customer Service Certification Phone and web based client assistance is presently the standard, however vis-à-vis client care is as yet a vital ability in numerous areas. Regardless of whether you are managing a client protest or meeting with a drawn out customer to examine their requirements, great correspondence and a readiness to comprehend their viewpoint is fundamental. In this course, you will figure out how your demeanor, verbal correspondence and non-verbal communication all decide the result of a cooperation with a client. This information will furnish you with the capacity to offer remarkable support without fail. You Will Learn: Why you should endeavor to make a good initial feeling and how to tune in to a client with the goal that they feel heard. Why you should be delicate to a client's necessities and how you can develop your comprehension of their circumstance. The most effective method to utilize your non-verbal communication to pass on power and decisiveness. How your grin, voice, signals and handshake would all be able to be utilized to acceptable impact when meeting somebody interestingly. Advantages of Taking This Course: On the off chance that you work in client assistance, this course will show you how to make an incredible initial feeling that will make managing customers a lot simpler. In the event that you work in deals or advertising, this course will give you an outline of how basic acclimations to your attitude can persuade a client that your items or administrations are ideal for them. In the event that your work isn't deals based yet at the same time expects you to invest a great deal of energy speaking with others, the adaptable abilities you will master on this course will improve your overall relational viability. This course will prepare you to deal with testing discussions in a discretionary way, which is helpful in your expert and individual life.

Learning Disabilities Awareness Learning incapacities are regularly analyzed in kids after they start school. Albeit the issues create in youngsters at a youthful age, even before birth, they just show in young kids. Influenced kids can't decipher what they see or hear. They are additionally not ready to associate data from different pieces of the cerebrum. The issues show as challenges with composed or communicated in language, restraint, co-appointment or even consideration. The challenges additionally influence school work and weaken figuring out how to compose, peruse or do math. In any case, a person's IQ or the individual's knowledge isn't reflected through learning inabilities. The problems are regularly deep rooted, affecting a person's family circumstance, work or school, fellowships, day by day schedules or even play. Covering learning inabilities can get evident in youngsters with the problems. Nonetheless, a few youngsters have only one free learning issue, which has no impact on different pieces of their lives. Not all learning challenges fall under learning incapacities. A few youngsters are simply delayed to create explicit abilities since kids normally vary in their pace of advancement. In this way, what may appear to be a learning issue may simply be a postponement in arriving at development. This course covers all you require to think about learning handicaps. You Will Learn: What realizing incapacities are and how they happen Sorts of learning incapacities Indications of learning handicaps in kids in their initial years, their fifth year and at grade school level Indications of learning incapacities in auxiliary school understudies and grown-ups Mediations for learning incapacities Learning inability mindfulness months and weeks Advantages of Taking This Course Taking this course will help you: Comprehend learning incapacities, how they happen and how they show Get familiar with the various sorts of learning inabilities Help make mindfulness about the learning incapacities Decide whether your kid has a learning inability Figure out how to treat learning problems

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Wildlife mega bundle. This 30 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Wildlife bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Wildlife bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Wildlife Bundle consists of the following premium courses: Course 01: Wildlife Rescue and Rehabilitation Course 02: Animal Science and Welfare Course 03: Zoology & Animal Health Care Course Online Course 04: Animal Psychology Diploma Course 05: Marine Biology Course Course 06: Microbiology Diploma Course 07: Diploma in Veterinary Nursing Course 08: Certificate of Infection Prevention for Veterinary Professionals (CVIP) Course 09: Leash Training - Simple Dog Training Methods Course 10: Dog Training - Natural Medication for Dogs Course 11: Dog Walking Training Course 12: Professional Pet Sitting Business Course Course 13: Animal Care: Dog Whispering and Pet Nutrition Course 14: Horse Care: Nursing, Stable and Manure Management Course 15: Pet First Aid and CPR Level 3 Course 16: Veterinary Medicine Diploma Course 17: Feline Behaviour and Psychology - Level 3 Course 18: Sustainable Living Course 19: Animal First Aid Course (Advanced) Course 20: Pet Business Certificate in UK Online Course Course 21: Animal Behaviour Course 22: Conservation Diploma Course 23: Environment Management Course 24: Environmental Law & Impact Assessment Course 25: Canine Behaviour Training Moreover, this bundles include 5 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Wildlife mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Wildlife to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 30 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Wildlife bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Wildlife bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Wildlife Rescue and Rehabilitation) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

A masterclass in devising therapeutic metaphors This inspiring online training day gives you powerful, non-intrusive ways to help distressed young people – and others – overcome difficulties in their lives – the skills you will learn can also be used with adults Accredited CPD: 6 hours Length: 1 day (9.15am - 4.00pm GMT) LIVE ONLINE – Join Pamela Woodford live online on Tuesday 18th June 2024 for this enjoyable, experiential CPD accredited training day – you will have plenty of opportunities to ask questions, take part in exercises to practice the steps involved, come up with pertinent metaphors and create your own story. Limited numbers. BONUS RECORDING – you will also get a recording of the tutor sessions for a limited time afterwards to maximise your learning. >> If you can’t make this date please register your interest below and we’ll let you know as soon as a new date is available. Fantastic online training, engaging and thought-provoking throughout. The confidence Pamela has given me will impact positively on my everyday practice, I am truly inspired...PSYCHOTHERAPIST Why take this course Children’s natural affinity with stories gives us an incredibly powerful, non-directive way to help emotionally distressed and abused young people, who can sometimes be hard to reach in any other way. On this practical live training event you will learn how to tap into your own metaphorical brain to create therapeutic stories and metaphors ‘in the moment’ that are appropriate to each individual’s circumstances and experiences. Throughout the day Pamela – a master storyteller and highly experienced psychotherapist – draws on her own case histories, metaphor and story examples as she guides you through the steps involved in ‘thinking on your feet’ and creating a story yourself in the moment. By the end of the day you will have lots of new, innovative ways to engage with and help distressed children deal with the experiences they have had – whilst also offering them hope, understanding, and new ways of thinking and feeling about life and themselves. Indeed, you may well be surprised at how quickly positive psychological changes occur as a result of the stories you will create and tell ‘in the moment’. Stories also play a crucial role in child development – through the ways the different characters think, act and overcome difficulties, children gain important templates for understanding the world and dealing with the challenges and situations they will meet in life – both now and in the future. They are a wonderful way to help build resilience. Storytelling and the careful use of therapeutic metaphor are crucial elements of successful counselling and psychotherapy – they help bypass assumptions and rigid thinking to offer a new, broader way of looking at things, awaken innate resources and offer crucial hope – just what struggling children need… Wonderful, interactive online course. Pamela is a joy to listen to – I learnt so muchCOUNSELLOR What will you learn A clear understanding of how to address emotional issues in children Simple ways to calm and relax children – “it’s the way you tell ‘em” Tips for igniting your own imagination and creativity How to ‘think metaphor’ to find the right one for each situation A step-by-step guide to creating your own stories – the 6 steps for creating short stories with metaphors specifically tailored to quickly bring about positive psychological changes in children and young people Breathing life into inanimate objects and taking inspiration from nature – how to tune into your metaphorical mind Valuable experience in creating your own therapeutic story from scratch How to use your stories and metaphors The importance of paying attention to the words children use when telling you something Case histories which illustrate the effectiveness and flexibility of stories – and show why they are such powerful therapeutic tools, even with difficult cases How to find your own metaphors and connect them emotionally to distressing situations Using embedded suggestions in stories – exercise Different ways to use therapeutic stories, such as those in Pamela’s acclaimed Brighter Little Minds series, to develop emotional literacy The importance of incorporating all of our senses How to adapt stories to use with adolescents and adults Tips for thinking creatively ‘on your feet’ to come up with suitable metaphors and ideas there and then in the moment Flexible skills that can easily be adapted to working with adults Why subtly entwining a child’s interests into a story makes its impact stronger How to introduce a story or therapeutic metaphor naturally into your conversation Feedback on the story you create and time to ask questions of the tutor – a highly experienced and creative psychotherapist who has spent decades working therapeutically with distressed children and young people A greater appreciation of the subtle power of metaphor, imagination and embedded suggestions and how to use them to help the young people you care for Increased confidence in creating and telling therapeutic stories yourself A variety of story examples and ‘scripts’ Lots of new ideas from Pamela Woodford’s ‘treasure chest of healing spells’ to spark your own creativity Tips for improving your own storytelling abilities Such a helpful live online training day – the use of metaphor via story form is a powerful toolHEAD OF BEHAVIOUR SUPPORT SERVICE – EDUCATION Course Programme The ‘How to create healing stories for distressed children’ live online workshop starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am What can go wrong for children? How stories can help 11.00am Comfort break and discussion 11.10am Using metaphor, relaxation, imagination and embedded suggestions 1.00pm Lunch break 1.40pm Setting the scene and creating the story 3.10pm Comfort break and discussion 3.20pm Sharing the stories you have created 4.00pm Day ends Who is this course suitable for? Anyone working with emotionally distressed children or young people, including: Psychotherapists, therapists and counsellors Teachers and educational professionals Childcare and healthcare professionals (and students) Foster carers Adoptive parents – and perspective adoptive parents Social workers Parents and carers Interested friends or family who wish to help a young person they know And anyone who would like to attend for personal reasons This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

***24 Hour Limited Time Flash Sale*** Leadership, Supervisor and Line Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Leadership, Supervisor and Line Management Discover the power of effective leadership with our exclusive bundle of 8 courses - Leadership, Supervisor, and Line Management. This comprehensive package is designed to equip you with the essential knowledge and skills needed to excel in leadership roles. With 3 QLS-endorsed courses and 5 relevant CPD QS-accredited courses, this bundle offers a well-rounded learning experience. Unleash your leadership potential with our QLS-endorsed courses. Gain in-depth insights into Leadership Training, Supervisor Training, and Line Management, and receive hardcopy certificates upon completion. These courses provide you with the foundational understanding of leadership principles and practices, enabling you to make a positive impact in your professional journey. Expand your expertise further with our 5 CPD QS-accredited courses. These courses are carefully curated to enhance your understanding of crucial topics relevant to leadership and management, equipping you with the knowledge to navigate complex workplace scenarios. Key Features of the Leadership, Supervisor and Line Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Leadership, Supervisor and Line Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Leadership Training QLS Course 02: Supervisor Training QLS Course 03: Line Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Motivational Leadership Course 02: Workplace Diversity Course 03: Equality, Diversity and Discrimination Course 04: Conflict Resolution Course 05: Dealing With Difficult People Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Leadership, Supervisor and Line Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Unlock a world of opportunities with our Leadership, Supervisor, and Line Management bundle. Embark on a fulfilling career path, where you can contribute to organizational growth and inspire others to reach their full potential. Join us today and elevate your leadership capabilities to new heights. Learning Outcomes: Develop a comprehensive understanding of leadership theories and principles Acquire practical strategies for effective supervision and line management Cultivate motivational leadership skills to inspire and lead teams Enhance awareness and appreciation of workplace diversity and inclusion Acquire conflict resolution techniques for fostering a harmonious work environment Develop effective communication and interpersonal skills to deal with difficult individuals Gain a holistic understanding of equality, diversity, and discrimination issues in the workplace Immerse yourself in the world of leadership, supervisor, and line management with our comprehensive bundle. With a unique combination of 3 QLS-endorsed courses and 5 relevant CPD QS-accredited courses, this package offers a transformative learning experience. Discover the principles, techniques, and strategies that will empower you to become a successful leader in any industry. From understanding leadership theories to navigating workplace diversity, conflict resolution, and dealing with difficult people, this bundle covers it all. Embark on a rewarding journey of personal and professional growth as you unlock your leadership potential. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring leaders looking to develop a strong foundation in leadership principles Supervisors seeking to enhance their management and supervisory skills Professionals aspiring to advance their careers in line management Individuals who want to gain knowledge and insights into workplace diversity, conflict resolution, and dealing with difficult people Career path Team Leader: £25,000 - £40,000 per year Supervisor: £30,000 - £45,000 per year Line Manager: £35,000 - £60,000 per year Operations Manager: £40,000 - £70,000 per year Director of Operations: £60,000 - £100,000 per year Chief Executive Officer (CEO): £100,000+ per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included