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16815 Courses delivered Online

Change Management Diploma (CPD QS)

5.0(2)

By Online Training Academy

Master the art of change with our comprehensive Change Management Diploma. Dive into the science of attention management, from understanding types of attention to mastering the Attention Zones Model. Learn effective goal-setting with SMART strategies, prioritise your time, overcome procrastination, and maintain unwavering focus. Enhance your journey with powerful meditation techniques. Equip yourself with the essential skills to lead and adapt in dynamic environments through this transformative course. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Change Management Diploma (CPD QS) course helps learners understand and improve their attention management skills. They will learn about different types of attention and how to train their minds to focus better. The course introduces a model to understand attention zones, helping learners identify when they are most productive. It also covers setting and achieving goals using effective strategies, including the SMART goals method. Time management is a key focus, teaching learners how to prioritise tasks and avoid procrastination. Techniques for maintaining focus and incorporating meditation into daily routines are also included. By the end of the course, learners will have practical skills to manage their attention, set and achieve goals, and stay focused on their tasks, enhancing both personal and professional productivity. Course Curriculum: Module 01: Introduction to Attention Management Module 02: Types of Attention Module 03: Training Your Attention Module 04: Attention Zones Model Module 05: Strategies for Goal Setting Module 06: SMART Goals Module 07: Prioritising Your Time Module 08: Procrastination Module 09: Keeping Yourself Focused Module 10: Meditation Learning Outcomes: Understand principles of attention management and its impact on productivity. Identify and distinguish different types of attention and their characteristics. Develop skills for training and improving your attention span effectively. Apply the Attention Zones Model to enhance focus and efficiency. Create and implement SMART goals for better time management. Use strategies to combat procrastination and maintain sustained focus. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking to improve their attention management. Students wanting to enhance their focus and productivity. Professionals aiming to set and achieve SMART goals. Those interested in learning effective time prioritisation techniques. Anyone looking to reduce procrastination and stay focused. Career path Project Manager Human Resources Manager Business Consultant Training and Development Specialist Life Coach Time Management Coach Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Change Management Diploma (CPD QS)
Delivered Online On Demand1 minutes
£12

Understanding International Relations

5.0(2)

By Online Training Academy

Explore the intricate web of global interactions with our comprehensive course, "Understanding International Relations." Whether you're a seasoned professional or a curious beginner, this course offers a deep dive into the complexities that shape our world today. Here's what you'll discover: Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course on Understanding International Relations, learners explore various aspects that shape global politics and interactions among countries. They delve into historical contexts to understand how past events influence present-day international affairs. The course introduces different theories like Realism, Liberalism, Marxism, and Constructivism, offering insights into how these perspectives explain the behaviors of nations and international systems. Students examine the key actors involved in international relations, including states, international organizations, and non-state actors, and analyze their roles and impacts. They gain an understanding of the complexities of war and its implications on global stability and security. The course also covers international organizations, exploring their functions and contributions to global governance. Additionally, learners study international political economy, focusing on how economic factors shape diplomatic relations and global policies. Recent issues in international relations are also discussed, providing insights into contemporary global challenges and their significance on a global scale. Course Curriculum Module 01: Historical Context Module 02: Theories in International Relations I Realism and Liberalism Module 03: Theories in International Relations II The Marxist, The Constructivist and The Module 04: Actors in International Relations Module 05: Understanding International Relations Module 06: War Module 07: International Organisations Module 08: International Political Economy Module 09: Recent Issues in International Relations Learning Outcomes: Analyse historical events shaping global politics in historical context. Compare and contrast realism and liberalism theories in international relations. Evaluate Marxist and Constructivist perspectives in global political analysis. Identify key actors influencing international relations dynamics. Explain theories and concepts underlying international political economy. Assess recent issues impacting contemporary international relations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Students interested in global politics and diplomatic relations. Individuals pursuing careers in international organisations or diplomacy. Scholars aiming to understand global conflicts and peace-building efforts. Professionals in governmental or non-governmental international relations roles. Anyone curious about the economic dimensions of global diplomacy. Career path Diplomatic Officer International Relations Researcher Policy Analyst Foreign Affairs Consultant International Development Officer Trade Policy Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding International Relations
Delivered Online On Demand2 minutes
£12

Understanding Asperger Syndrome: Diploma in Awareness

5.0(2)

By Online Training Academy

In today's interconnected world, understanding Asperger Syndrome is more crucial than ever. This Diploma in Awareness Course delves into the nuances of Asperger Syndrome, covering its introduction, characteristics, and effects, along with treatment options and considerations for interacting with individuals on the autism spectrum. By immersing yourself in this knowledge, you not only gain a deeper understanding of Asperger Syndrome but also acquire invaluable skills for navigating social and professional environments. Employers increasingly value individuals with a grasp of neurodiversity, making this expertise a valuable asset in the job market, particularly in the UK where inclusivity initiatives are gaining momentum. With the demand for such knowledge on the rise, job opportunities abound, offering competitive salaries that reflect the specialized skill set. Embracing this course equips you with a sought-after proficiency, enhancing your employability and enriching your interactions with individuals with Asperger Syndrome, thereby fostering a more inclusive society. Key Features: CPD Certified Understanding Asperger Syndrome Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Asperger Syndrome Module 02: Characteristics of Asperger Syndrome Module 03: Other Considerations for Dealing with Autistic Individuals Module 04: The Effects of Asperger's Syndrome Module 05: Treatment of Asperger's Syndrome Learning Outcomes: Identify key characteristics of Asperger Syndrome for effective recognition. Analyze the effects of Asperger's Syndrome on individuals and society. Apply appropriate strategies for interacting with autistic individuals sensitively. Evaluate different treatment methods for managing Asperger's Syndrome effectively. Understand the broader context and considerations when dealing with autism. Gain insight into the complexities of Asperger Syndrome and its implications. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Understanding Asperger Syndrome course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Understanding Asperger Syndrome. Moreover, this course is ideal for: Educators seeking to better understand and support autistic students. Healthcare professionals aiming to enhance their knowledge of autism spectrum disorders. Parents and caregivers of individuals with Asperger Syndrome. Individuals interested in gaining insight into neurodiversity and autism. Anyone looking to expand their understanding of Asperger's Syndrome. Requirements There are no requirements needed to enrol into this Understanding Asperger Syndrome course. We welcome individuals from all backgrounds and levels of experience to enrol into this Understanding Asperger Syndrome course. Career path After finishing this Understanding Asperger Syndrome course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Understanding Asperger Syndrome are: Mental Health Nurse - £24K to 40K/year. Special Education Teacher - £23K to 40K/year. Social Worker - £24K to 38K/year. Autism Support Worker - £18K to 30K/year. Counsellor - £20K to 35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding Asperger Syndrome: Diploma in Awareness
Delivered Online On Demand1 hour
£12

Facial Treatment Course

5.0(2)

By Online Training Academy

Unlock the secrets to radiant, healthy skin with our expertly designed Facial Treatment Course. Whether you're a budding esthetician, a skincare enthusiast, or a professional looking to enhance your skills, this course offers a thorough understanding of facial treatments from the inside out. Dive into the details of cell anatomy, explore skin conditions, and master the art of facial routines with our step-by-step modules. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Facial Treatment Course, learners will gain a deep understanding of the essential aspects of skin care and facial treatments. They will start by learning about the basic structure and function of cells, as well as the blood circulation in the head and neck area. This knowledge helps in understanding how treatments affect the skin and overall facial health. Students will also study the bones of the head, neck, and chest, which is crucial for performing treatments safely. The course covers various skin types and conditions, helping learners identify and treat different skin issues effectively. Detailed information about common skin diseases and disorders is provided, enabling learners to recognize and address these problems. The course includes comprehensive training on facial treatments, teaching the techniques and routines necessary for effective and professional facial care. By the end, learners will be equipped with the skills and knowledge to perform a full range of facial treatments confidently. Course Curriculum Module 01: Cell Anatomy & Structure Module 02: Blood Circulation of the Head and Neck Module 03: Bones of the Head, Neck and Chest Module 04: Skin Conditions and Types Module 05: Skin Diseases and Disorders Part 1 Module 06: Skin Diseases and Disorders Part 2 Module 07: All About Facial Treatment Module 08: The Facial Routine Learning Outcomes: Understand cell anatomy and structure in relation to facial treatments. Describe blood circulation of the head and neck regions. Identify bones of the head, neck, and chest areas. Recognise various skin conditions and types relevant to treatments. Identify and differentiate common skin diseases and disorders. Perform a comprehensive facial routine following standard procedures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring facial treatment specialists. Beauticians wanting advanced facial treatment knowledge. Skincare enthusiasts seeking deeper understanding. Health and wellness professionals expanding expertise. Individuals interested in dermatology basics. Career path Facial Treatment Specialist Skincare Consultant Beauty Therapist Aesthetician Dermatology Assistant Spa Therapist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Facial Treatment Course
Delivered Online On Demand2 minutes
£12

Diploma in Six Sigma & Lean Process (Level 3)

5.0(2)

By Online Training Academy

Are you ready to elevate your career to new heights? Look no further than our comprehensive Diploma in Six Sigma & Lean Process (Level 3) program. Designed to equip you with the essential skills and knowledge to excel in the dynamic world of process improvement, this course is your gateway to success in today's competitive business landscape. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Diploma course, learners dive into the world of Six Sigma and Lean Process to master techniques for improving business efficiency. They begin by understanding the core principles of Lean methodology, focusing on enhancing value while eliminating waste, variation, and complexity. Through practical applications, they learn to implement continuous improvement strategies, drawing inspiration from Toyota's renowned Toyota Production System (TPS) and Liker's Toyota Way. Additionally, students acquire a comprehensive improvement toolkit, equipping them with various methods and tools to analyze processes, identify areas for enhancement, and implement effective solutions. Throughout the course, learners develop a deep understanding of Lean concepts and techniques, preparing them to drive significant improvements in organizational processes and performance. Course Curriculum Module 01: Understanding Lean Module 02: The Five Principles of Lean Business Module 03: The First Improvement Concept (Value) Module 04: The Second Improvement Concept (Waste) Module 05: The Third Improvement Concept (Variation) Module 06: The Fourth Improvement Concept (Complexity) Module 07: The Fifth Improvement Concept (Continuous Improvement) Module 08: The TPS House Module 09: Liker's Toyota Way Module 10: The Improvement Toolkit Learning Outcomes: Master principles of Lean, understanding its core philosophy and applications. Identify and eliminate waste, enhancing efficiency in business processes. Analyze variation to optimize processes and ensure consistent quality standards. Simplify complex processes, streamlining operations for maximum productivity and efficiency. Implement continuous improvement strategies, fostering a culture of innovation and excellence. Utilize the Improvement Toolkit to drive tangible improvements in organizational processes. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking expertise in Lean Six Sigma methodologies. Individuals aspiring to enhance efficiency and quality in their organizations. Managers aiming to implement Lean principles for operational excellence. Students looking to gain practical skills in process improvement methodologies. Anyone interested in advancing their career in quality management roles. Career path Lean Six Sigma Consultant Process Improvement Analyst Quality Assurance Manager Operations Manager Supply Chain Coordinator Continuous Improvement Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Diploma in Six Sigma & Lean Process (Level 3)
Delivered Online On Demand48 minutes
£12

Understanding Concussion and Brain Injury

5.0(2)

By Online Training Academy

Understanding Concussion and Brain Injury is crucial in today's world, where awareness of brain health is more important than ever. This course, covering topics from Concussion Awareness to Prevention, is essential for anyone looking to deepen their understanding of Brain Injury. Learning about Brain Injury not only helps in daily life by equipping you with the knowledge to handle such situations but also enhances your professional career, especially in healthcare and sports. In the UK, expertise in Brain Injury can open doors to various job opportunities, with potential salaries ranging from £25,000 to £40,000 annually, depending on the role and experience. The demand for professionals in the Brain Injury sector is increasing, with a growth rate of about 15% annually, reflecting the sector's expanding importance. This course offers significant advantages, such as improving patient outcomes through better rehabilitation and prevention strategies. By completing this course, you gain invaluable skills that are highly sought after, ensuring a rewarding career in a rapidly growing field. Key Features: CPD Certified Concussion and Brain Injury Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction To Brain Injury Module 02: Concussion Awareness Module 03: Acquired Brain Injury Module 04: Sports-related Concussion And Brain Injury Module 05: Rehabilitation Module 06: Prevention Learning Outcomes: Identify types of brain injuries and their causes accurately. Understand the signs and symptoms of concussions for prompt recognition. Explore the complexities of acquired brain injuries for comprehensive understanding. Analyze the impact of sports-related concussions on brain health. Apply rehabilitation techniques effectively in brain injury recovery processes. Implement preventive measures to reduce the risk of brain injuries. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Understanding Concussion and Brain Injury course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Understanding Concussion and Brain Injury. Moreover, this course is ideal for: Athletes, coaches, and sports enthusiasts Healthcare professionals and medical students Physical therapists and rehabilitation specialists Teachers, school staff, and youth workers Parents, guardians, and caregivers Requirements There are no requirements needed to enrol into this Understanding Concussion and Brain Injury course. We welcome individuals from all backgrounds and levels of experience to enrol into this Understanding Concussion and Brain Injury course. Career path After finishing this Understanding Concussion and Brain Injury course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Understanding Concussion and Brain Injury are: Neurologist Sports therapist Rehabilitation coordinator School nurse Concussion researcher Brain injury support worker Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding Concussion and Brain Injury
Delivered Online On Demand54 minutes
£12

Pharmacy Assistant Training

5.0(2)

By Online Training Academy

Prepare for a vital role in healthcare with our comprehensive Pharmacy Assistant Training course. Designed to equip you with essential skills and knowledge, this program covers every aspect of pharmacy operations, from customer interaction to medication dispensation. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Pharmacy Assistant Training curriculum, learners will gain essential knowledge and skills for working effectively in pharmacy settings. They will understand the role and responsibilities of pharmacy assistants and technicians, including health and safety practices and pharmaceutical terminology. Communication skills specific to pharmacy environments will be developed, ensuring clear interaction with customers and colleagues. Inventory management techniques will be learned to maintain efficient pharmacy operations. Learners will also be trained in dispensing methods, using Electronic Prescription Service (EPS), and minimizing dispensing errors. They will gain insights into prescription handling and the importance of following Standard Operating Procedures (SOPs) for safety and compliance. Understanding the dynamics of the pharmacy team and their practices will prepare them for collaborative work environments. Additionally, they will be equipped with the necessary skills for patient counselling, enhancing their ability to provide valuable healthcare advice and support to pharmacy clients. Course Curriculum Module 01: Introduction to Pharmacy Assistant and Pharmacy Technician Module 02: Health and Safety Risks Assessment and Pharmaceutical Terminology Module 03: Communication in Pharmacy Settings Module 04: Inventory Control and Management in Pharmacies Module 05: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 06: Prescription and Dispensing in Pharmacies Module 07: Standard Operating Procedures (SOPs) Module 08: The Pharmacy Team and Practices Module 09: Job Role of Pharmacy Technicians Module 10: Pharmacy Assistant Patient Counselling Guide Learning Outcomes Understand roles of pharmacy assistants and technicians in healthcare settings. Apply pharmaceutical terminology and assess health and safety risks effectively. Demonstrate effective communication within pharmacy environments. Manage pharmacy inventory and implement control measures efficiently. Execute dispensing methods, including Electronic Prescription Service (EPS), to minimize errors. Provide patient counselling adhering to standard operating procedures (SOPs). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in pharmacy settings. Those interested in healthcare support roles. Students aiming for entry-level pharmacy assistant positions. Career changers seeking roles in pharmaceutical environments. Anyone looking to enhance knowledge in pharmacy operations. Career path Pharmacy Assistant Pharmacy Technician Dispensary Assistant Pharmaceutical Administrator Prescription Assistant Healthcare Support Worker Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Pharmacy Assistant Training
Delivered Online On Demand2 minutes
£12

Finance, Investment & Risk Assessment

5.0(2)

By Online Training Academy

Are you struggling with your finance? Is it difficult for you to take over all the financial burden? Then fear not, our Finance, Investment & Risk Assessment course will make you reach your desired goal. And according to Reed a Financial Planner can earn from £55,000 to £65,000 in a year depending on qualification, experience, location and other factors. Don't wait to take control of your financial future. Enrol in our Finance, Investment & Risk Assessment Course today and start your journey towards financial mastery! Key Features of Finance, Investment & Risk Assessment Course : CPD Certified Finance, Investment & Risk Assessment Course. Developed by Specialist Lifetime Access Course Curriculum Finance, Investment & Risk Assessment: Module 1: Fundamentals of Investment Module 2: Investment Types and Strategies Module 3: Key Terminology in Investment Module 4: Essential Concepts in Finance Module 5: Investing in the Bond Market Module 6: Investing in the Stock Market Module 7: Principles of Risk Management Learning outcomes Finance, Investment & Risk Assessment: Analyse investment types, demonstrating an understanding of diverse investment strategies. Apply key concepts of Finance in decision-making for effective risk assessment. Define and use essential investment terminology with precision and confidence. Evaluate principles of risk management to enhance investment decision-making skills. Demonstrate knowledge of bond market dynamics for informed investment decision-making. Exhibit proficiency in stock market investment through comprehensive understanding and application. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Finance, Investment & Risk Assessment course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Finance, Investment & Risk Assessment. Moreover, this course is ideal for: Individuals aspiring to excel in finance and investment sectors. Professionals seeking to enhance their knowledge in risk assessment and management. Students pursuing a career in analysis of Finance or investment planning. Entrepreneurs aiming to make informed investment decisions for business growth. Anyone interested in mastering the intricacies of the bond and stock markets. Requirements There are no requirements needed to enrol into this Finance, Investment & Risk Assessment course. We welcome individuals from all backgrounds and levels of experience to enrol into this Finance, Investment & Risk Assessment course. Career path After finishing this Finance, Investment & Risk Assessment course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Finance, Investment & Risk Assessment are: Investment Analyst Financial Planner Risk Management Specialist Stockbroker Bond Trader Finance Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Finance, Investment & Risk Assessment
Delivered Online On Demand1 hour
£12

Project Management Professional Diploma

5.0(2)

By Online Training Academy

Become a certified leader in project management with our comprehensive diploma course. Whether you're new to project management or seeking to advance your career, this program equips you with essential skills and knowledge through ten meticulously crafted modules: Key Features: CPD Certified Developed by Specialist Lifetime Access In this Project Management Professional Diploma course, learners will gain comprehensive skills to effectively manage projects from start to finish. They will learn how to initiate projects with clear goals and objectives, ensuring they align with organizational strategies. Planning phases will teach them to develop detailed schedules, allocate resources efficiently, and mitigate risks effectively. They will understand various planning tools and techniques to streamline project workflows and enhance productivity. During project execution, learners will acquire the ability to lead teams, monitor progress, and make adjustments to ensure project goals are met on time and within budget. The course emphasizes maintaining project momentum through effective control measures and continuous evaluation. Key concepts in project management, such as stakeholder management and quality assurance, will be explored to ensure projects meet stakeholder expectations and deliver high-quality outcomes. Finally, learners will master the art of project closure, ensuring smooth transitions and capturing lessons learned for future improvement. Course Curriculum Module 01: Initiation (I) Module 02: Initiation (II) Module 03: Planning (I) Module 04: Planning (II) Module 05: Planning Tools Module 06: Executing the Project Module 07: Maintaining and Controlling the Project Module 08: Key Concepts (I) Module 09: Key Concepts (II) Module 10: Closing Out Learning Outcomes Identify project stakeholders and define project scope during initiation stages. Outline project objectives and create a project charter for approval. Develop comprehensive project plans encompassing tasks, resources, and timelines. Utilize project management tools to schedule tasks and allocate resources efficiently. Execute project plans, monitor progress, and implement necessary adjustments. Conduct project reviews, assess outcomes, and facilitate project closure procedures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Project managers seeking advanced project management skills. Professionals transitioning into project management roles. Individuals preparing for Project Management Professional (PMP) certification. Team leaders involved in project planning and execution. Graduates aiming to enter project management fields. Career path Project Manager Programme Coordinator Operations Manager Business Analyst Quality Assurance Manager Construction Project Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Project Management Professional Diploma
Delivered Online On Demand48 minutes
£12

Call Centre & Customer Service Training

5.0(2)

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand42 minutes
£12