1701 Courses delivered Online

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 5 Days 30 CPD hours This course is intended for This course is designed for professionals in job roles such as: Communication engineers Project managers Network engineers Software engineers System architects The Developing Applications for Cisco Webex and Webex Devices (DEVWBX) v1.1 course prepares you to use the programmability features of Webex©, Cisco© enterprise solution for video conferencing, online meetings, online training, webinars, web conferencing, cloud calling, and collaboration. Through a combination of lessons and hands-on labs, you will learn about Webex Application Programming Interface (API) Foundation, meetings, devices, teams, messaging, embedding Cisco Webex, administration, and compliance. You will learn how to leverage Webex APIs to extend the functionalities of teams, meetings, and devices, and explore how these APIs can help automate, administer, and enforce compliance. This course prepares you for the 300-920 Developing Applications for Cisco Webex and Webex Devices (DEVWBX) exam. Introducing Webex APIs Foundations Webex as an Extensible Platform Building Cisco Webex Teams Applications Introduction to Webex Messaging Developing with Webex Meetings XML API Describe the Capabilities of Cisco Webex Meetings APIs Automating and Extending Cisco Collaboration Devices with xAPI Overview, Capabilities and Transport Methods for Cisco Endpoint Device Programmability Embedding Cisco Webex Benefits of Embedding Cisco Webex into Other Applications Managing Administration and Compliance with Cisco Webex APIs Administer a Cisco Webex Organization

Duration 5 Days 30 CPD hours This course is intended for Project Team Members IT Support Team Members Advanced Business Analysts System Administrators Application Consultants Business Process Owners / Team Leads / Power Users Program / Project Managers Trainers Overview Learn how to design, configure, consolidate, and report with BPC Standard In this course, students learn all of the key steps to set up Consolidation based on the SAP Business Planning and Consolidation, version for SAP NetWeaver. SAP Business Planning and Consolidation Overview Describing SAP Business Planning and Consolidation Running Consolidation Tasks Implementing BPC Standard Consolidation Modeling Consolidation Structures and Reporting Configuring Environments and Dimensions Creating Models for Consolidation Creating Reports and Formats in the EPM Add-In Report on BPC Standard Data in Analysis for Office Data Collection and Preparation Collecting Transforming Data for Consolidation Scenarios Creating Consolidation Logic Configuring Reclassifications Configuring Balance Carryforward Managing Journals Consolidations and Eliminations Translating Local Currency Configuring Intercompany Matching and Booking Using the Ownership Manager Configuring Integration Rules Eliminating Intercompany Transactions Configuring Intercompany US Elimination Designing Management, Matrix, and Multiple Accounting Standard Solutions Describing Consolidation and Elimination Principles Consolidating Investments Describing Stage Consolidation Configuring Scope Variation Configuring Equity Pickup Consolidation Process Monitoring Configuring Work Status Using the Controls Monitor to Validate Data Configuring Consolidation Business Process Flows

Duration 1.75 Days 10.5 CPD hours This course is intended for The course is aimed at experienced project managers, business management and specialists in both private and public companies. A good understanding of the basic mechanisms in organisations and markets is required. Overview Knowledge of the 4 dimensions needed for efficient business transformation and digital transformation: Platform, Planning, People and Processes Be able to look at your own organisation in an outside-in perspective Insight into the journey from a precise project scope to the project's components of work packages and to the following organisational implementation Ability to define precise digital service processes Understanding of business and organisational dynamics Tools to break down a defined business algorithm to specific specifications for an IT project Transformation Framework integrates well known management theory with common project management methods. Provides access to a unique and coherent toolbox and IT workbench, which includes the ability to transform digital strategies. The Structure Of 4Dimensions Framework The Digital Ecosystem Organisational setup Structure of the Business Platform Understanding of the course goal The 4D Framework Platform Dimension Plan Dimension People Dimension Working with the framework Views Approaches Wrap up of the day How To Work With 4Dimensions Framework Wrap up of day 1 Toolbox Change sheets Agile Transformation Plan Case work How to use the transformation tool 4dimensions.info How to succeed with the transformation Transformation roles How to get started

Duration 1 Days 6 CPD hours This course is intended for This course is intended for both organizations that would like to improve the corporate communications of their employees and individuals, who take the role of Project Managers, Business Analysts, Team Leaders, Scrum Masters, Product Owners, Managers, Employees, and anyone who would like to improve their communications skills both in the personal and professional aspects. Overview Upon successful completion of this course, students will learn: what effective communications are. why they are important. how by improving communications you will be able to improve the overall execution of projects and your results in general. the specifics of online remote teamwork communications. Your employees will be equipped with knowledge of different communication techniques and styles, which will save them time to adapt to the communication style of the interlocutor and allow them to have more effective conversations both with business partners and customers, and with colleagues at work. Also, they will master the art of active listening and thus win more customers and partners. This course can be adapted to the specific needs of your organization. This course represents highly effective training on developing communication skills and teaches students how to ask correct questions and get the most from one discussion. Also, students will learn how to resolve and/or avoid conflict situations. Course Outline What is the process of effective communications? How to ask good questions and reach clear agreements? Why is listening important and how to listen actively? How to give and receive feedback? How to prepare and conduct effective meetings? Each topic includes discussions and exercises.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, Business Process Owners/Team Leads/Power Users, Program/Project Managers, Technology Consultants, and Users. In this course, students will gain SAP Netweaver Business Warehouse knowledge necessary for successful implementation and administration within a heterogeneous SAP NetWeaver BW system landscape. Data Warehousing Describing Data Warehouse Systems Describing Data Warehouse Architecture Using the Data Warehousing Workbench Master Data Modeling in SAP BW Describing InfoObjects Creating Characteristic InfoObjects The Loading of Master Data from SAP Data Sources Describing Data Flow Modeling a Master Data Flow Loading a Master Data Flow Modeling with the Graphical Data Flow Tool Loading of Transaction Data from SAP DataSources Describing the Core InfoProviders Creating a Key Figure InfoObject Creating a DataStore Object (DSO) Loading Transaction Data into a Data Store Object Describing the Extended Star Schema of an InfoCube Creating InfoCubes Loading Transaction Data into an InfoCube Master Data Loading from Flat File Data Sources Loading Data From a Flat File Describing the Data Flow in Detail Describing the Data Loading Process in Detail InfoProviders in SAP BW Explaining the InfoProviders Used in SAP BW ? Introduction Creating MultiProviders Usage of SAP BI Content Using BI Content Query Performance Optimization Optimizing Query Performance Monitoring Performance Creating and Filling Aggregates The SAP BW Administration Describing Administrative Tasks and Tools Administrating the InfoCubes Administrating the DataStore Objects Creating Process Chains

Duration 5 Days 30 CPD hours This course is intended for This course is aimed at consultants, project managers, project team members and key users. In this course, participants learn about the fundamental business processes in sales and distribution. Participants learn how to perform the most important functions in the process chain, from presales to customer payment, in the SAP system. Course Outline Organizational structures in sales and distribution Working with the relevant master data for the processes Overview of the process chain Introduction to the availability check Sales and distribution processing with make-to-order production Complaints processing Introduction to sales and distribution reporting Additional course details: Nexus Humans SCM600 SAP Sales Order Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM600 SAP Sales Order Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 0.5 Days 3 CPD hours This course is intended for This course is primarily designed for business leaders, consultants, product and project managers, and other decision-makers who are interested in growing the business by leveraging the power of AI. Other individuals who wish to explore basic AI concepts are also candidates for this course. This course is also designed to assist students in preparing for the CertNexus AIBIZ™ (Exam AIZ-210) credential. Overview In this course, you will identify ways in which AI can bring significant value to the business. You will: Describe AI fundamentals. Identify the functions of AI in business. Implement business requirements for AI. Artificial intelligence (AI) is not just another technology or process for the business to consider?it is a truly disruptive force, one that delivers an entirely new level of results across business sectors. Even organizations that resist adopting AI will feel its impact. If the organization wants to thrive and survive in this transforming business landscape, it will need to harness the power of AI. This course is designed to help business professionals conquer and move beyond the basics of AI to apply AI concepts for the benefit of the business. It will give you the essential knowledge of AI you'll need to steer the business forward. Lesson 1: AI Fundamentals Topic A: A Brief History of AI Topic B: AI Concepts Lesson 2: Functions of AI in Business Topic A: Improve User Experiences Topic B: Segment Audiences Topic C: Secure Assets Topic D: Optimize Processes Lesson 3: Implementing Business Requirements for AI Topic A: Identify Design Requirements Topic B: Identify Data Requirements Topic C: Identify Risks in Implementing AI Topic D: Develop an AI Strategy

Duration 2 Days 12 CPD hours This course is intended for Project Managers, Business Analysts, Business and IT stakeholders working with analysts Overview Provide a solid foundation for applying business process modeling principles and best practices with BPMN Demonstrate how to solve practical business problems using BPMN Business Process Diagrams (BPDs) Students will learn to map business processes easily and efficiently using the industry standard - BPMN which stands for Business Process Modeling Notation from the Object Management Group (OMG). Students will learn the best practices in process mapping using the latest industry standards (BPMN) so that both the business and IT stakeholders will be able to understand the models and map processes consistently through-out their organization. Introduction What is Business Process Modeling? What is Business Process Modeling Notation (BPMN)? Benefits of BPMN An Overview of Governance An overview of governance Key governance questions to ask What happens if you don?t have effective governance? Mapping the Business Problem Define a strategic outcomes map Define a Business model and relevant processes Modeling Simple BPMN Structures When do you use BPMN? What are simple BPMN structures? AS-IS vs. TO-BE modeling Modeling Complex BPMN Structures What are complex BPMN structures When to use complex BPMN structures Analyzing Process Models Identifying poor process models Creating process models that everyone can understand Identify criteria for a well-defined process Process Mapping vs. Process Modeling Determine when to create a process map Determine when to create a process model Asking the four ?Ares? Additional Resources Learning about BPMN 2.0 More useful BPMN links BPMN 2.0 free editors

Duration 4 Days 24 CPD hours This course is intended for Application consultants, Business Process Owners, Project Managers, and Users Overview This course will prepare you to:Navigate in SAP S/4HANA using the SAP Fiori LaunchpadMaintain master data for sales processesExecute sales processesDescribe features that are relevant during the process (e.g. availability check)Handle customer complaintsUtilize reporting functions in sales In this course, students will learn about the functions in sales processing in SAP S/4HANA. Course Outline Navigation with SAP Fiori Enterprise Structures S/4HANA Sales Overview of Sales Processes Master Data Automatic Data Determination and Scheduling Data Determination Transportation Scheduling Availability Check Collective Processing Additional Processes in Sales Complaints Processing Monitoring and Sales Analytics Additional course details: Nexus Humans S4600 SAP Business Processes in SAP S/4HANA Sales training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the S4600 SAP Business Processes in SAP S/4HANA Sales course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.