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Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive HR Audit, Legislation and Training Courses mega bundle. This 40 course mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the HR Audit, Legislation and Training Courses bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the HR Audit, Legislation and Training Courses bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This HR Audit, Legislation and Training Courses Bundle consists of the following premium courses: Course 01: HR Management Level 3 Course 02: Employment Law Level 3 Course 03: Human Resources (HR) Audit Course 04: Payroll Management Course Course 05: Office Administration Certificate Course 06: Virtual Interviewing for HR Course 07: Virtual Training Masterclass Course 08: HR and Marketing Level 4 Course 09: Recruitment Officer Diploma Course 10: HR and Recruitment Consultant Training Course 11: HR Advisor and Recruitment Training Diploma Course 12: HR Practice Essentials Level 4 Course 13: HR - Crisis Communication Course 14: HR Assistant Skills Certification Course 15: Motivational Interviewing Course 16: Motivation Skills Course 17: People Management Skills Level 3 Course 18: Team Management Course 19: Dealing With Difficult People Training Course Course 20: Delegation Skills Course 21: Interpersonal Skills in Management Course 22: Effective Listening Skills for Leaders Course 23: Personal and Networking Skills Course 24: Performance Centered Asset Management Course 25: Office Skills and Administration Management Diploma Course 26: Payroll Management and Systems Diploma Course 27: Contract Management Course Course 28: Workplace Stress Management Course 29: Positive Psychology Masterclass Course 30: Dialectical Behaviour Therapy Moreover, this bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique HR Audit, Legislation and Training Courses mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to HR Audit, Legislation and Training Courses to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The HR Audit, Legislation and Training Courses bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This HR Audit, Legislation and Training Courses bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (HR Management Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

24 Hour Flash Deal **25-in-1 Close Protection: Advanced Diploma in Personal Security Mega Bundle** Close Protection: Advanced Diploma in Personal Security Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Close Protection: Advanced Diploma in Personal Security package online with Studyhub through our online learning platform. The Close Protection: Advanced Diploma in Personal Security bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Close Protection: Advanced Diploma in Personal Security course provides complete 360-degree training on Close Protection: Advanced Diploma in Personal Security. You'll get not one, not two, not three, but twenty-five Close Protection: Advanced Diploma in Personal Security courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Close Protection: Advanced Diploma in Personal Security courses are yours for as long as you want them once you enrol in this course This Close Protection: Advanced Diploma in Personal Security Bundle consists the following career oriented courses: Course 01: Close Protection Certificate Course 02: Diploma in Security Management Course 03: Security guard Course 04: CCTV Operator Course Course 05: Bodyguard Training Course 06: Lifeguard Training Course 07: HIIT: High Intensity Interval Training Course 08: Functional Skills - Fitness Course 09: Self Defense: Martial Arts Course 10: Pain Management Course 11: Criminal Intelligence & Counterterrorism Analysis Course 12: Crowd Management Course 13: Decision Making and Critical Thinking Online Course Course 14: Evacuation Procedures Training Course 15: Fire Safety Course 16: First Aid Training Certification Course 17: Lone Worker Safety & Protection Course 18: Mental Health and Wellbeing Course 19: Personal Hygiene Course 20: Professional Crisis Management Certificate Course 21: Public Health and Safety Course 22: Risk Assessment & Management Course 23: Safeguarding Children & Child Risk Assessment Course 24: Stress Management Training Course 25: Workplace Violence, Harassment and Conflict Resolution Training The Close Protection: Advanced Diploma in Personal Security course has been prepared by focusing largely on Close Protection: Advanced Diploma in Personal Security career readiness. It has been designed by our Close Protection: Advanced Diploma in Personal Security specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Close Protection: Advanced Diploma in Personal Security Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Close Protection: Advanced Diploma in Personal Security bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Close Protection: Advanced Diploma in Personal Security Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Close Protection: Advanced Diploma in Personal Security Elementary modules, allowing our students to grasp each lesson quickly. The Close Protection: Advanced Diploma in Personal Security course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Close Protection: Advanced Diploma in Personal Security bundle, you really hit the jackpot. Here's what you get: Step by step Close Protection: Advanced Diploma in Personal Security lessons One to one assistance from Close Protection: Advanced Diploma in Personal Securityprofessionals if you need it Innovative exams to test your knowledge after the Close Protection: Advanced Diploma in Personal Securitycourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Close Protection: Advanced Diploma in Personal Security courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Close Protection: Advanced Diploma in Personal Security certificate and transcript on the next working day Easily learn the Close Protection: Advanced Diploma in Personal Security skills and knowledge you want from the comfort of your home CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Close Protection: Advanced Diploma in Personal Security training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Close Protection: Advanced Diploma in Personal Security Requirements To participate in this Close Protection: Advanced Diploma in Personal Security course, all you need is - A smart device A secure internet connection And a keen interest in Close Protection: Advanced Diploma in Personal Security Career path You will be able to kickstart your Close Protection: Advanced Diploma in Personal Security career because this course includes various courses as a bonus. This Close Protection bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Close Protection: Advanced Diploma in Personal Security career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Couples and Family Therapy Advanced Diploma Mega Bundle** Couples and Family Therapy Advanced Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Couples and Family Therapy Advanced Diploma package online with Studyhub through our online learning platform. The Couples and Family Therapy Advanced Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Couples and Family Therapy Advanced Diploma course provides complete 360-degree training on Couples and Family Therapy Advanced Diploma. You'll get not one, not two, not three, but twenty-five Couples and Family Therapy Advanced Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Couples and Family Therapy Advanced Diploma courses are yours for as long as you want them once you enrol in this course This Couples and Family Therapy Advanced Diploma Bundle consists the following career oriented courses: Course 01: Couples and Family Therapy Diploma Course 02: Marriage and Family Therapy Course 03: Bereavement and Depression Counselling Course 04: Parental Mental Health & Child Protection Course 05: Family Support Worker Course Course 06: Dialectical Behaviour Therapy Course 07: Post-Traumatic Stress Disorder (PTSD) Counselling Course 08: Substance Misuse Awareness Diploma Course 09: Child and Adolescent Counselling Course 10: SFBT - Solution-Focused Brief Therapy Training Course 11: Arts Therapy and Therapeutic Art Course 12: Cross-Cultural Awareness Training Diploma Certificate Course 13: Family Law Course 14: Bereavement and Grief Counselling Course 15: Overcoming OCD with Mindfulness & CBT Course 16: Social Anxiety Therapy Course 17: Research in Adult Care Course 18: Understanding Asperger's Syndrome: A Neurodiversity Perspective Course 19: Cognitive Behavioural Therapy (CBT) Training Course 20: Emotional Intelligence and Human Behaviour Course 21: Compassion Focused Therapy Course 22: Interpretative Phenomenological Analysis (IPA) Course 23: Fundamentals of Human Psychology: Understanding the Mind and Behaviour Course 24: Acceptance and Commitment Therapy (ACT): Transform Lives Through Mindfulness Course 25: Relationship Counselling Course The Couples and Family Therapy Advanced Diploma course has been prepared by focusing largely on Couples and Family Therapy Advanced Diploma career readiness. It has been designed by our Couples and Family Therapy Advanced Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Couples and Family Therapy Advanced Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Couples and Family Therapy Advanced Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Couples and Family Therapy Advanced Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Couples and Family Therapy Advanced Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Couples and Family Therapy Advanced Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Couples and Family Therapy Advanced Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Couples and Family Therapy Advanced Diploma lessons One to one assistance from Couples and Family Therapy Advanced Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Couples and Family Therapy Advanced Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Couples and Family Therapy Advanced Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Couples and Family Therapy Advanced Diploma certificate and transcript on the next working day Easily learn the Couples and Family Therapy Advanced Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Couples and Family Therapy Advanced Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Couples and Family Therapy Advanced Diploma Requirements To participate in this Couples and Family Therapy Advanced Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Couples and Family Therapy Advanced Diploma Career path You will be able to kickstart your Couples and Family Therapy Advanced Diploma career because this course includes various courses as a bonus. This Couples and Family Therapy Advanced Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Couples and Family Therapy Advanced Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Receptionist Excellence: Essential Skills for Front Desk Professionals Mega Bundle** Receptionist Excellence: Essential Skills for Front Desk Professionals Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Receptionist Excellence: Essential Skills for Front Desk Professionals package online with Studyhub through our online learning platform. The Receptionist Excellence: Essential Skills for Front Desk Professionals bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Receptionist Excellence: Essential Skills for Front Desk Professionals course provides complete 360-degree training on Receptionist Excellence: Essential Skills for Front Desk Professionals. You'll get not one, not two, not three, but twenty-five Receptionist Excellence: Essential Skills for Front Desk Professionals courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Receptionist Excellence: Essential Skills for Front Desk Professionals courses are yours for as long as you want them once you enrol in this course This Receptionist Excellence: Essential Skills for Front Desk Professionals Bundle consists the following career oriented courses: Course 01: Receptionist Diploma Course 02: Medical Receptionist Course 03: School Receptionist Course 04: Hotel Front Desk Operations Course 05: Customer Service Manager Training and Front Desk Certification Course 06: Effective Communication Skills Diploma Course 07: Telephone Etiquette Online Training Course 08: Telephone Customer Service Training Course 09: Time Management Course 10: Email Writing Training Course 11: Conflict Resolution Course 12: Stress Management Training Course 13: Creative Problem Solving Course 14: Positive Psychology Course Course 15: Dealing With Difficult People - Diploma Course 16: Hotel Management with Hotel Receptionist and Hospitality Management Course 17: Emotional Intelligence and Social Management Diploma Course 18: Diversity Training Course 19: Workplace Confidentiality Course 20: Customer Service Management: Recovering Difficult Customers Course 21: Professional Crisis Management Certificate Course 22: Data Documentation and Record Keeping Best Practices Course 23: Principles of Team Leading Course 24: Health and Safety at Workplace Course 25: Decision Making and Critical Thinking Online Course The Receptionist Excellence: Essential Skills for Front Desk Professionals course has been prepared by focusing largely on Receptionist Excellence: Essential Skills for Front Desk Professionals career readiness. It has been designed by our Receptionist Excellence: Essential Skills for Front Desk Professionals specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Receptionist Excellence: Essential Skills for Front Desk Professionals Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Receptionist Excellence: Essential Skills for Front Desk Professionals bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Receptionist Excellence: Essential Skills for Front Desk Professionals Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Receptionist Excellence: Essential Skills for Front Desk Professionals Elementary modules, allowing our students to grasp each lesson quickly. The Receptionist Excellence: Essential Skills for Front Desk Professionals course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Receptionist Excellence: Essential Skills for Front Desk Professionals bundle, you really hit the jackpot. Here's what you get: Step by step Receptionist Excellence: Essential Skills for Front Desk Professionals lessons One to one assistance from Receptionist Excellence: Essential Skills for Front Desk Professionalsprofessionals if you need it Innovative exams to test your knowledge after the Receptionist Excellence: Essential Skills for Front Desk Professionalscourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Receptionist Excellence: Essential Skills for Front Desk Professionals courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Receptionist Excellence: Essential Skills for Front Desk Professionals certificate and transcript on the next working day Easily learn the Receptionist Excellence: Essential Skills for Front Desk Professionals skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Receptionist Excellence: Essential Skills for Front Desk Professionals training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Receptionist Excellence: Essential Skills for Front Desk Professionals Requirements To participate in this Receptionist Excellence: Essential Skills for Front Desk Professionals course, all you need is - A smart device A secure internet connection And a keen interest in Receptionist Excellence: Essential Skills for Front Desk Professionals Career path You will be able to kickstart your Receptionist Excellence: Essential Skills for Front Desk Professionals career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Receptionist Excellence: Essential Skills for Front Desk Professionals career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

First Aid and Mental Health First Aid Advocacy are paramount in the workplace, fostering a safe and supportive environment. In the UK, nearly 600,000 non-fatal workplace injuries were reported in 2020, underscoring the need for First Aid training to mitigate immediate risks. Equally crucial is Mental Health First Aid, given that in Britain, mental health issues affect one in six employees, contributing to 300,000 lost jobs annually. Our Workplace First Aid and Mental Health Advocacy course addresses these challenges head-on. By investing in these skills, employees become equipped to respond swiftly to injuries and provide crucial initial support for mental health concerns. This not only enhances workplace safety but also cultivates a compassionate culture. With our course, your team gains the expertise needed to navigate both physical and mental health emergencies, ensuring a resilient and thriving workplace. Prioritize your team's well-being and productivity by enrolling in our comprehensive training program today. Curriculum Breakdown Course 01: Diploma in Mental Health First Aid at QLS Level 5 Module 01: Introduction to Mental Health Module 02: Overview of Mental Health First Aid Module 03: Childhood and Adolescent Psychiatric Module 04: Stress and Anxiety Disorders Module 05: Schizophrenia Module 06: Personality Disorders Module 07: Mood Disorders Module 08: Eating & Sleeping Disorders Module 09: Self Harm and Suicide Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Social Attitudes to Mental Illness Module 12: Mental Health Legislation and Services Module 13: Mental Health in the Workplace Module 14: Approach and React to People in Mental Health Crisis Course 02: Workplace First Aid Module 01: Introduction to Workplace First Aid Module 02: Appointed Persons in the Workplace First Aid Module 03: Incident Management at Work Module 04: Classifications and Abbreviations Module 05: Emergency Management Module 06: Primary Survey Module 07: Secondary Survey Module 08: Basic First-Aid Techniques Module 09: AED Module 10: Minor Injuries at Workplace Module 11: Loss of Responsiveness and CPR Module 12: Breathing Problems Module 13: Secondary Illnesses and Injuries Module 14: Fractures and Dislocations Module 15: Call for an Emergency Module 16: Things to Keep in Mind for A First Aider Module 17: Legal Framework for Workplace First Aid Module 18: Mental Health First Aid in the Workplace Module 19: First Aid during Coronavirus Pandemic Module 20: First aid Qualifications During the Pandemic, Risk at Work and PPE Regulations Module 21: Remote Psychological First Aid CPD 160 CPD hours / points Accredited by CPD Quality Standards Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path Mental Health Support Worker - £18-25k/year First Aid Trainer - £25-30k/year Emergency Medical Technician - £20-28k/year Occupational Health Advisor - £30-45k/year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed HARDCOPY Certificate Hard copy certificate - Included Delivery Charge: Inside the UK: Free Outside the UK: £9.99

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Women in Banking Leadership Workshop Workshop Overview: Unleash your potential - The Banking and Financial Services industry is a constantly changing sphere that calls for emerging leaders to adapt and grow in order to thrive and succeed. Often those wanting to take the next step in the field find it hard to see their full value and potential, slowing their progress in a world full of opportunities. Emerging leaders will need to understand their professional values and know how to cultivate a growth mindset to stand out and fulfil their career desires.  This interactive virtual workshop will provide emerging leaders within the field the skills to understand the strengths that they are able to bring to the corporate table to confidently unleash their potential. It will particularly benefit those who aspire to move beyond early management to broader leadership roles. Kat will guide attendees to unlock their potential through releasing self-doubt, connecting to their unique contribution and forming a confident, strategic leader that will drive an organisation to success. Our Aims for the Workshop: Navigate key challenges and change in fast-paced work-places Understand the value of embracing complexity, uncertainty and diversity Negotiate diversity and inclusion biases, enablers and blocker Topic 1 Define your leadership style What are the capabilities, attributes and skills of an influential leader? What is your unique contribution? Is this congruent with your personal brand? Align your leadership strengths and values with the expectations and culture of your organisation. Topic 2 Leading with Emotional Intelligence (EQ) Understand your EQ and its impact on the way you are perceived as a leader Leverage your EQ in the workplace both in person and online Embrace qualities of empathy and authenticity to become a better leader Topic 3 Interactive Panel Q&A Discussion: Open Q&A with Senior Female leaders within the banking sector. Please see below the panel and biographies of each panellist. Topic 4 How to be known as a strategic leader Understand the uplevel from management to leadership and how to articulate your strategy How to translate broad leadership tools and tactics into practical, personalised results Move from transactional to transformational leadership Topic 5 Strengthen your resilience and resolve What is stress and how do you “show-up” on a bad day? Bounce back from challenging situations and predicaments Effectively manage conflict and turn negativity into an opportunity Who will attend? Emerging Leaders looking to step into management roles Current Leaders looking to progress into senior management roles This workshop is open to any woman who works in the banking sector that wants to take her next step in their career; women include trans women and non-binary people who are comfortable in a female-centred group. Group Rate Discounts 2-3 people, 7% discount 4+ people, 20% discount We have two group rates which you can take advantage of depending on the size of the group you wish to book: Option 1️⃣ Groups between 2 & 3 are eligible for the 7% Discount. Please use this code at checkout: GROUP 2+  Option 2️⃣ For groups of over 4+ attendees, the eligible discount is 20%. Please use this code at checkout: GROUP 4+  Where do I add the discount code?  Your Facilitator Kat Hutchings Kat coaches Executives and senior leaders in scale businesses to develop their leadership capability, build high-performing teams and create a culture that motivates and delivers. She works with them to identify their unique contribution and lead in a way that's aligned with who they are. Clients that work with Kat connect to their sense of purpose and how they contribute to the organisation. This creates a ripple effect through their team as they step into more powerful and impactful leadership. Kat coaches for insight - because a single insight can inspire action that changes everything.  Client outcomes include improved sales performance, successful delivery of change & transformation programmes and greater employee engagement & wellbeing.  Kat is an accredited Professional Executive Coach with the Association for Coaching and a Master NLP Practitioner. She has studied neuroscience, mindfulness and resilience, often bringing these insights to her coaching and training.  Combined with her experience as a leader in Financial Services, Kat’s clients find her to be commercially minded, knowledgeable and positively challenging. Her background as a corporate banker means Kat is quickly able to understand the context, including a firm’s strategy, vision and drivers. As a former Head of Coaching for the London & South East region of a FTSE 100 organisation, Kat is also well versed in leadership development programmes – their design, delivery and embedding through coaching. Outside of her coaching work, Kat spends lots of time with her husband and 2 young children. She enjoys trying different wines, talking to interesting people, having new experiences and buying flowers. THE PANEL The final panel is coming soon ⏳

Feeling Stuck in Your Career? The Executive PA and Leadership Skills Training Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Executive PA & Leadership Skills Training bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Executive PA and Leadership Skills Training Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Executive PA & Leadership Skills Training bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Executive PA and Leadership Skills Training bundle on your job life and career growth! This Executive PA and Leadership Skills Training Bundle Comprises the Following CPD Accredited Courses: Course 01: Personal Assistant Course 02: Office Skills and Administration Course 03: Paralegal Training Course 04: Leadership Skills Training Course 05: Virtual Assistant Course 06: Online Meeting Management Course 07: Minute Taking Course Course 08: Report Writing Course 09: Diary Management Course 10: Document Control Course 11: Touch Typing Training Course 12: Email Writing Training Course 13: HR Management Course Course 14: Team Building Masterclass Course 15: Team Management Level 5 Course 16: Facilities Administrator Course 17: Influencing and Negotiating Course 18: Legal Secretary Course 19: GDPR Course 20: Business Law 2021 Course 21: Mastering Organizational Chaos Course 22: Conflict Resolution Course 23: Dealing With Difficult People Training Course Course 24: Workplace Confidentiality Course 25: Stress Management Training Course 26: Microsoft Excel - Beginner, Intermediate & Advanced Course 27: Effective Presentation: Public Speaking Essentials Course 28: Effective Communication Skills Course 29: Decision Making and Critical Thinking Course 30: Time Management Training - Online Course What will make you stand out? Upon completion of this online Executive PA and Leadership Skills Training Bundle, you will gain the following: CPD QS Accredited Proficiency with this Executive PA & Leadership Skills Training Bundle After successfully completing the Executive PA & Leadership Skills Training bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Executive PA & Leadership Skills Training Bundle The online test with immediate results You can study and complete the Executive PA & Leadership Skills Training bundle at your own pace. Study for the Executive PA & Leadership Skills Training bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Executive PA and Leadership Skills Training bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Executive PA & Leadership Skills Training bundle, a comprehensive, complete collection of 30 courses. Each course in the Executive PA & Leadership Skills Training bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Executive PA & Leadership Skills Training bundle offers the flexibility and convenience to learn at your own pace. Make the Executive PA & Leadership Skills Training package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Executive PA and Leadership Skills Training is perfect for: Expand your knowledge and skillset for a fulfilling career with the Executive PA & Leadership Skills Training bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Executive PA & Leadership Skills Training bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Executive PA & Leadership Skills Training bundle. Learn on your schedule, in the comfort of your home - the Executive PA & Leadership Skills Training bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Executive PA & Leadership Skills Training bundle. Certificates CPD Certificates Digital certificate - Included

Introducing the ultimate knowledge bundle for the driven learners and the curious minds - the Hybrid Vehicle, Car Restoration, and First Aid at Work bundle! Unleash your passion for automotive excellence and acquire essential life-saving skills with this power-packed collection of eight courses. With three QLS-endorsed courses, this bundle goes above and beyond to provide you with industry recognition and a tangible symbol of your expertise. Stand tall as a Hybrid Vehicle Expert equipped with in-depth knowledge of cutting-edge automotive technology. Unlock the secrets of Car Restoration and master the art of breathing new life into vintage beauties. And gain the vital skills to become a First Aid at Work champion, ready to tackle emergency situations with confidence. The cherry on top? Receive hardcopy certificates for these three endorsed courses, proving your proficiency to the world. But that's not all! We know that true mastery requires continuous growth, which is why we've included five additional CPD QS-accredited courses. Expand your horizons with Mechanical Engineering principles, delve into the intricate world of Car Mechanic Interactive Online Training, and unravel the complexities of Automotive Engineering: Onboard Diagnostics. Immerse yourself in the fascinating realm of Engine Lubrication Systems, and become a master of performance with the Diploma in Supercharger Automobile Engineering. These five courses provide you with a holistic understanding of automotive science, ensuring you're well-equipped to thrive in this ever-evolving industry. At every step of your learning journey, you'll have access to comprehensive course materials, engaging readings, and thought-provoking assessments. Our meticulously crafted content will captivate your mind, fuel your passion, and empower you with the knowledge that will set you apart from the rest. Dive into this one-of-a-kind bundle today and unleash your potential. Embrace the power of knowledge, earn hardcopy certificates for the endorsed courses, and emerge as a true expert in the realms of Hybrid Vehicle, Car Restoration, and First Aid at Work. Take the wheel of your education and drive toward a future filled with endless possibilities! Key Features of the Hybrid Vehicle, Car Restoration and First Aid at Work - QLS Endorsed Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Hybrid Vehicle, Car Restoration and First Aid at Work - QLS Endorsed bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Hybrid Vehicle Expert Training QLS Course 02: Car Restoration QLS Course 03: First Aid at Work 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Mechanical Engineering Course 02: Car Mechanic Interactive Online Training Course 03: Automotive Engineering: Onboard Diagnostics Course 04: Engine Lubrication Systems Online Course Course 05: Diploma in Supercharger Automobile Engineering In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Hybrid Vehicle, Car Restoration and First Aid at Work - QLS Endorsed courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain a comprehensive knowledge of hybrid vehicle technology, including their components, operation, and maintenance. Acquire the skills necessary to restore classic cars, from assessing and repairing bodywork to reviving the engine and interior. Develop a thorough understanding of first aid principles and techniques, enabling you to respond effectively in emergency situations at the workplace. Explore the principles of mechanical engineering and their application in the automotive industry. Master the fundamentals of car mechanics, including engine systems, electrical components, and troubleshooting techniques. Understand the intricacies of onboard diagnostics in modern vehicles and learn to interpret diagnostic codes for efficient problem-solving. Gain expertise in engine lubrication systems and the impact of different lubricants on performance and longevity. Experience the ultimate fusion of knowledge with our Hybrid Vehicle, Car Restoration, and First Aid at Work bundle. This comprehensive collection of courses equips you with a diverse skill set that spans the realms of automotive technology and life-saving emergency response. Dive deep into the intricate workings of hybrid vehicles, uncover the art of reviving classic cars to their former glory, and become a trusted first aid responder in your workplace. With endorsements from QLS and accreditation from CPD QS, this bundle not only empowers you with invaluable knowledge but also provides the recognition you deserve. Take the wheel of your education today and embark on a journey that will redefine your expertise. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Automotive enthusiasts seeking to enhance their knowledge and expertise in hybrid vehicle technology, car restoration, and workplace first aid. Professionals working in the automotive industry looking to expand their skill set and stay ahead of the curve. Individuals interested in pursuing a career in the automotive field, with a particular focus on hybrid vehicles, car restoration, and workplace safety. Anyone passionate about learning and exploring the fascinating worlds of automotive engineering and emergency response. Career path Hybrid Vehicle Technician: £25,000 - £40,000 per year Classic Car Restorer: £20,000 - £35,000 per year First Aid Trainer: £22,000 - £35,000 per year Mechanical Engineer: £25,000 - £50,000 per year Automotive Technician: £20,000 - £35,000 per year Automotive Engineer: £30,000 - £60,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included