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Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators; anyone who wants to improve their Business Analysis skills. Overview After completing this course, students will know how to: Plan, manage and close requirements for software development project in reduced time using Agile Scrum practices Minimize project uncertainty and risk by applying Agile principles through the Scrum method Ensure your project delivers required functionality and adds value to the business Create an environment of self-management for your software development team that will be able to continuously align the delivered software with desired business needs, easily adapting to changing requirements throughout the process. Learn how to apply Agile Scrum by measuring and evaluating status based on the undeniable truth of working, testing software, creating a more accurate visibility into the actual progress of projects. Many of today?s Project Management and Business Analyst Professionals are finding themselves leading, managing and analyzing on Agile development teams - only to find that many of the tools and techniques applied when using a traditional project management approach no longer work as effectively or at all. In order to do more than survive in this iterative development environment, today?s Project Manager and Business Analyst must employ additional project management and business analysis tools and techniques to effectively lead their teams and deliver their projects. Introduction - Fundamentals of Agile Why Agile? Exercise 1a: Waterfall-Lean-Agile Simulation History & Mindset: Understand how the agile approach arose. The Agile Lifecycle Introducing Agile to the organization Roles and Responsibilities on an Agile project team. Understand the purpose, the concepts, the theory, and some applications around the importance of people as individuals providing value through working in teams. Establishing core hours - How will the team work during a day? How to build end-to-end systems in early iterations Exercise 1b: How to build end-to-end systems in early iterations Planning and Managing Business Analysis Communication and Performance Agile and CMMI Exercise 1c: Case Study Project Assembling the team ? Scrum Roles Value-Driven Development: Understand why agile development focuses so heavily on working products, its more general casting as 'value-driven' development, with incremental, iterative and risk-driven approaches. Themes, theory and applications. Exercise 2a: Identify the ?Product Owner? Identify Project Success Criteria Exercise 2b: Review the Scrum Cheat Sheet Establish your Agile team using RACI Exercise 2c: Build the Scrum Team Define the Product and Project Vision Envision the Product and Project outcomes Exercise 3a: Review Agile Checklist Project Chartering (Project Planning) Assemble the Agile project team ? what are their responsibilities? Compile the Product Backlog (Coarse-Grain Requirements) Discuss how to Plan Sprints and Releases Exercise 3b: Product Vision ? Goals and Strategies Establish the Project ?time-box? Exercise 3c: Create a Release Plan Embrace the High-Level (Coarse-Grain) Plan Managing different types of Personas on an Agile Project Identifying and managing ?Information Radiators? Planning in Agile Projects ? Common practices that work Determine how the team will tracking and monitoring activities Exercise 3c: Establish the Project Time-box Tools and Techniques ? Building the Scrum Task board Communications Exercise 4a: Discussion ? Tools and Techniques for Scrum Planning, Monitoring and Adapting Scrum Task Board Exercise 4c: Create a Scrum Task board ? Identify work streams Agile Estimating Agile Analysis and Design Burndown Chart Team Velocity Soft Skills Negotiation Estimating ad Prioritizing Effort Planning Releases. Understand the value, the concepts, the theory and some applications for learning and adapting at all levels and on all topics (the product, the process, the team, and the organization). Exercise 5a: Brainstorm Business Functionality Establishing decision and acceptance criteria for user stories Planning Poker Exercise 5b: Estimate Effort (Coarse-Grain) Prioritize themes and releases Prioritize user stories Exercise 5c: Confirm the Estimated Effort (Fine Grain) Estimating team velocity Preparing for change ? Is the organization ready? Exercise 5d: Hold a daily Scrum and update the Scrum Task Board Exercise 5e: Conduct a Scrum or Scrums Plan the Iteration (Sprint) Sprint Zero activities Elements of a successful Sprint Planning meeting Create a Sprint Backlog How to create a task board Exercise 6a: Using the case study ? Review Iteration Planning Checklist Create a Sprint plan ? Establishing Sprint success metrics Exercise 6b: Discussion Sprint ?Zero? Activities Define the vision and Iteration Requirements Estimating the level of effort (LOE) with the team Creating user Stories for the Product Backlog -Guidelines to consider The art of slicing user stories Exercise 6c: Review the Sprint Plan Managing the Solution Scope and Requirements using 2-4 week Sprints Exercise 6d: Adapting a change-driven Project plan that works Adapting a change-driven (Agile) Project plan that works ? what are the key differences from traditional (waterfall) project plans? Finalize the Iteration Plan and how the team will operate Running the Sprint - from Planning to Review and Retrospective Managing your Scrums and setting expectations with your team Exercise 7a: Using the case study ? Review the Review Planning checklist Using Burndown charts to track progress Exercise 7b: Using the case study ? Review the Review Retrospective checklist Manage changes during the Sprint ? What questions to ask Prepare for the Sprint Review Exercise 7c: Review of roles - Quiz Obtain Customer Acceptance of the Product Increment Hold a Sprint Retrospective - What is working and what needs to be improved upon during the Sprints Update the product backlog - Rework the High-Level (Coarse-Grain) Plan Plan and Execute the next Sprint Create an environment for continuous improvement ? Product, Process and People Additional Information Useful books and links on Agile

Duration 3 Days 18 CPD hours This course is intended for This course is designed for anyone currently working on Agile-based projects or having experience with other forms of project management experience and want to add Agile PM skills and knowledge to their portfolio. Anyone with any experience in project-based work, either from the customer or supplier side can benefit from this course, including but not limited to: project manager, team leaders and managers or project employees. Overview AgilePM ™ certification is the result of collaboration between APMG-International and the DSDM Consortium. DSDM (Dynamic Systems Development Method) is the longest existing Agile method and the only Agile method aimed at managing Agile projects. It Has evolved over the years into a Project Framework, and AgilePM is a subset tailored to the Agile project manager. Students will be explained how the model is set up, how the different project activities and project roles are connected and how AgilePM handles project management. This course provides preparation for the Foundation exam of APMG. Training Day 1 - AgilePM Foundation Topics What is Agile? Choosing an appropriate Agile approach philosophy, principles and project variables preparing for success The DSDM Process Training Day 2 - AgilePM Foundation Topics The People ? DSDM Roles and Responsibilities The DSDM Products Key practices ? prioritization and timeboxes Training Day 3 - AgilePM Foundation Topics Planning and control throughout the lifecycle Other practices: facilitated workshops, modeling and iterative development

The leadership role of the project manager is increasingly recognised as a key determinant in delivering success. These skills can often be critical in project situations, where tight budgets and deadlines demand the highest levels of team performance and where the working environment presents fresh challenges on a daily basis. This programme focuses on the leadership skills required of project managers and will benefit anyone involved in managing projects large or small wishing to extend or enhance those skills. The objectives of this programme are to help the participants: Understand the significance of leadership skills to the project manager and the impact of these skills on project performance Review the key skills needed to be an effective 'multi-dimensional' project leader and learn how to develop, adapt and apply them in practice Learn how to identify the preferred leadership style for the context and organisational culture of a project and how to develop personal style versatility Understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance Gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team DAY ONE 1 Introduction Aims and objectives Personal objectives 2 Project management and leadership What is a leader? How much can leadership be learned? The project environment and the impact of leadership skills The characteristics of high performance project teams and their leaders 3 Principles of effective leadership Some useful models and theories of leadership explored Types of leadership; choosing how to use leadership power Evaluating personal leadership style; how to develop style flexibility 4 Syndicate case study: Leadership in action Review of the role of leadership in a contemporary project Feedback and plenary discussion: effective project leadership 5 Team exercise: Leadership skills of the project manager Teams compete in performing a project simulation Project review and feedback Discussion of the outcome: role and skills of the project leader 6 Leadership skills for project managers The 3 dimensions of project leadership: inwards, outwards, and upwards The vital role of communication skills and how to develop them Developing a 'project vision': strategic thinking skills Understanding others; emotional intelligence skills Being a visible leader; behavioural and influencing skills Building effective relationships; the importance of trust and respect DAY TWO 7 Leading the project team The role of leadership in developing team performance Understanding individual strengths; recognising team role preferences Managing conflict and promoting positive team dynamics Setting standards, maintaining discipline and rewarding performance Harnessing team potential: building motivation within the team Promoting team learning; the team leader as coach / mentor 8 Leading through the organisation Gaining the support others; developing effective influencing skills Getting empowerment from key stakeholders Knowing when and how to take the initiative and lead Building and maintaining rapport with key partners Becoming an effective team player in leadership teams Becoming a business leader; leading colleagues and co-workers 9 Team exercise: Leadership and negotiation Teams engage in a negotiation exercise Exercise review and feedback Discussion of the outcome: negotiation skills of the project leader 10 Negotiation skills for project leaders Characteristics of effective negotiators Classic problem behaviours and mind-sets to avoid Getting to win-win; building partnership and trust 11 Leading more senior stakeholders The challenges and skills of leading and managing upwards Communicating with more senior stakeholders; building credibility Negotiating upwards: knowing when and how The role of networking skills; building and maintaining rapport Handling disagreements; the art of diplomacy Handling personality and style conflicts with more senior people

Duration 3 Days 18 CPD hours This course is intended for Application ConsultantChange ManagerProgram/Project ManagerSolution ArchitectTechnology Consultant This course will prepare you to understand the Big Picture of Test Management with SAP Solution Manager Test Suite, setup up the Test Environment, use the SAP Solution Manager Test Suite, use advanced functions for Business Process Change Analysis, test Automation, and Scope and Effort Analysis. This course will prepare you to understand the Big Picture of Test Management with SAP Solution Manager Test Suite, setup up the Test Environment, use the SAP Solution Manager Test Suite, use advanced functions for Business Process Change Analysis, test Automation, and Scope and Effort Analysis.

Duration 2 Days 12 CPD hours This course is intended for Applications consultants, business analysts, business process owners, developer consultants, help desk consultants, project managers, and technology consultants. Overview This course will prepare you to: Give an overview of the S/4HANA embedded analytics architecture Explain the analytical offerings per user type Give an Introduction to SAP Best Practices for Analytics with SAP S/4HANA Explain the integration scenarios with SAP Business Warehouse In this course, students will gain an overview of the S/4HANA embedded analytics real-time operational reporting, its offerings per user type for the S/4HANA 610 and its integration with SAP Business Warehouse. Module 1 S/4HANA and S/4HANA embedded analytics introduction Module 2 S/4HANA embedded analytics architecture overview Module 3 Analytical Consumption Module 4 SAP Best Practices for Analytics with SAP S/4HANA Module 5 SAP Business Warehouse Integration Scenarios

Duration 1 Days 6 CPD hours This course is intended for This course is designed for all levels of experience in using Microsoft Project, as well as all levels of experience in project management. In particular, this course is designed for persons who need to author Microsoft Project work schedules including Project Managers and Project Assistants. Overview To be properly introduced, or reintroduced, to Microsoft Project. To gain an understanding of a proven mindset Microsoft Project users should possess each time they open and work Microsoft Project schedules. To gain an understanding of globally accepted project management principles. To be able to effectively apply Microsoft Project into the Initiation and Planning phases of a normal project life cycle. MS Project: Project Initiation and Planning (part 1 of a 3 part series) course provides proven tools and techniques for successfully using Microsoft Project to assist with managing projects. MS Project: Project Initiation and Planning (part 1 of a 3 part series) course provides proven tools and techniques for successfully using Microsoft Project to assist with managing projects.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for all levels of experience in using Microsoft Project, as well as all levels of experience in project management. In particular, this course is designed for persons who need to author Microsoft Project work schedules including Project Managers and Project Assistants, and for management personnel in charge of setting standards for baselining and tracking project data. Overview To gain an understanding of a proven mindset Microsoft Project users should possess each time they open and work Microsoft Project schedules. To gain an understanding of globally accepted project management principles. To be able to effectively apply Microsoft Project into the Execution phase of a normal project life cycle. To gain an understanding of Microsoft Project's baseline capabilities in preparation for analysis and reporting of project data. MS Project: Project Validation, Baseline, and Tracking using Microsoft Project course provides proven tools and techniques for successfully using Microsoft Project to assist with managing projects. MS Project: Project Validation, Baseline, and Tracking using Microsoft Project course provides proven tools and techniques for successfully using Microsoft Project to assist with managing projects.

Duration 4 Days 24 CPD hours This course is intended for Risk professionals Business analysts Project managers Compliance professionals IT professionals Anyone whose work includes evaluating and mitigating risk Overview This boot camp prepares you to pass the ISACA CGEIT exam, which covers four domain areas designed to reflect the work performed by individuals who have a significant management, advisory or assurance role relating to the governance of IT. Domain 1: Governance of enterprise IT Domain 2: IT resources Domain 3: Benefits realization Domain 4: Risk optimization This CGEIT Boot Camp is designed for experienced IT governance personnel and those who have responsibilities for the stewardship of IT resources. You will learn how to effectively implement and manage governance across all areas of technology ? as well as align that technology with strategic enterprise goals. This training also explains the CGEIT examination process and helpsprepare you for your CGEIT exam by providing guidance and testing your exam readiness through sample questions. You?ll leave fully prepared to earn your CGEIT certification. Course Outline Domain 1: Governance of enterprise IT Domain 2: IT resources Domain 3: Benefits realization Domain 4: Risk optimization

Duration 5 Days 30 CPD hours This course is intended for Application Consultants, Business Analysts, Program/Project Managers, System Architects Overview At the end of this course, students will be able to explain and use major features of SAP Extended Warehouse Management. This course will give you a solid fundamental and comprehensive overview of SAP Extended Warehouse Management and is a mandatory prerequisite for all other EWM courses. Warehousing Structures and Master Data Differentiating the SAP Solutions for Warehouse Management Outlining Organizational Structures Maintaining Master Data for SAP EWM Warehouse Monitoring & Processing with Mobile Devices Managing the Warehouse Outlining the Radio Frequency (RF) Framework Additional Functions in SAP EWM Applying Storage Control Employing Serial Numbers Processing Batches Mapping Quality Inspection Processes Applying Value-Added Services Warehouse Organization Performing Slotting Applying Replenishment Methods Performing a Physical Inventory Optimization of Resources Applying Wave Management Applying Labor Management Executing the Production Supply Process Executing Expected Goods Receipts Processes Applying Cross Docking Warehouse Extensions Planning the Shipping and Receiving of Products Controlling the Material Flow System (MFS) SAP EWM Rapid Deployment Solution Accelerating Implementation Processes Combined Inbound and Outbound Processes Executing an End-to-End Process with SAP EWM

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency