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19413 Courses delivered Online

Microsoft One Note Complete Course - Essentials & Advanced

4.3(43)

By John Academy

Description: Welcome to Microsoft One Note course. This course is designed for all the individuals whether beginners or for the one who have basic knowledge and are looking forward to seeking advanced knowledge in Microsoft one note. Through this course, you will build your knowledge of Microsoft One Note step by step, from scratch to the higher level. Explore the different features and functions of Microsoft One Note and learn how to work more efficiently-producing amazing results however and wherever you work. Who is this course for? This course would be ideal for Microsoft Office users, students and office workers. This course is designed for anyone who wants to learn Microsoft one note from scratch to advance level. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft One Note Complete Course - Essentials, Advanced will be very beneficial and helpful, especially to the following professionals: Event planner Project manager Real estate agent Travel agent Teacher Lawyer Microsoft One Note Complete for Beginners Module One - Getting Started 00:30:00 Module Two - Your First Notebook 01:00:00 Module Three - Working with Text 01:00:00 Module Four - Working with Pages and Sections 01:00:00 Module Five - Staying Organized 01:00:00 Module Six - Tagging and Searching Notes 01:00:00 Module Seven - Using Send to OneNote 01:00:00 Module Eight - Inserting Basic Objects 01:00:00 Module Nine - Drawing in OneNote 01:00:00 Module Ten - Reviewing Your Notes 01:00:00 Module Eleven - Sharing Your Notes 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft One Note for Beginners 00:00:00 Microsoft One Note Advanced Level Module One - Getting Started 01:00:00 Module Two - Working with Notebooks 01:00:00 Module Three - Using Additional Notebooks 01:00:00 Module Four - Formatting and Editing Your Notes 01:00:00 Module Five - Working with Audio and Video 01:00:00 Module Six - Working with Tables 01:00:00 Module Seven - Working with Equations and Excel Spreadsheets 01:00:00 Module Eight - Researching a Topic 01:00:00 Module Nine - Advanced Review Tasks 00:30:00 Module Ten - Collaborating 01:00:00 Module Eleven - Advanced Sharing Options 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft One Note Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft One Note Complete Course - Beginners, Advanced 00:30:00 Final Exam Final Exam- Microsoft One Note Complete Course - Beginners, Advanced 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft One Note Complete Course - Essentials & Advanced
Delivered Online On Demand23 hours
£25

Microsoft Project Intermediate Level

4.3(43)

By John Academy

Description: Microsoft Project is the world's most famous and outreached software by individuals who are working in project management environment. This course will drive you to go beyond the fundamental understanding and explore the more advanced features of Microsoft Project. This Microsoft project intermediate level intends to enhance your computer skills from Basic all the way to next level, one step at a time, so enrol now and utilise the opportunity. This course will provide you with the necessary skills, knowledge and information of Microsoft Project. Who is this course for? Individuals who are working in project management environment and are looking forward to enhancing their Microsoft Project skills. People who have basic information about Microsoft Project and are looking for to learning its advanced techniques. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Project Intermediate Level will be very beneficial and helpful, especially to the following professionals: Project Director. Project Manager. Project Management Officer. Project Assistant. Microsoft Project Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with the Project Environment (I) 01:00:00 Module Three - Working with the Project Environment (II) 01:00:00 Module Four - Templates and Other New Project Time Savers 01:00:00 Module Five - Working with Custom Fields 01:00:00 Module Six - Working with Tasks 01:00:00 Module Seven - Working with Resources (I) 01:00:00 Module Eight - Working with Resources (II) 01:00:00 Module Nine - Using the Team Planner 01:00:00 Module Ten - Managing Risks and Measuring Performance 01:00:00 Module Eleven - Communicating Project Information 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities - Microsoft Project Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft Project Intermediate Level 00:20:00 Final Exam Final Exam- Microsoft Project Intermediate Level 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft Project Intermediate Level
Delivered Online On Demand11 hours 40 minutes
£22

Microsoft PowerPoint Intermediate Level

4.3(43)

By John Academy

Description:  Learn how to be compelling and proficient in your regular work, with an intensive comprehension of how the Microsoft power point can support you regardless of the level of expertise you are at. We have a Microsoft course for you! Microsoft PowerPoint Basic is followed by this Microsoft PowerPoint Intermediate Course. This Microsoft PowerPoint Intermediate course is intended to take your computer skills from basics to all the way to next level, one step at a time, so enrol now. In this course you will learn the necessary skills, knowledge and information of Microsoft PowerPoint.  Who is this course for? Professionals who use PowerPoint on a daily basis to build content heavy, professional presentations on pitching business. This course would be ideal for individuals who wish to develop their skills of using Microsoft PowerPoint application. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft PowerPoint Intermediate Level will be very beneficial and helpful, especially to the following professionals: Admin Assistant PA Secretary Administrator Office Manager. Microsoft PowerPoint Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with the PowerPoint Environment 01:00:00 Module Three - Working with Sections and Presentation Organization 01:00:00 Module Four - Formatting Presentations 01:00:00 Module Five - Formatting Shapes and Text Boxes 01:00:00 Module Six - Creating a Photo Album 01:00:00 Module Seven - Working with Graphical Elements 01:00:00 Module Eight - Working with Audio and Video Content 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Collaborating on Presentations 01:00:00 Module Eleven - Working with Presentation Info and Other Formats 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft PowerPoint Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft PowerPoint Intermediate Level 00:20:00 Final Exam Final Exam- Microsoft PowerPoint Intermediate Level 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft PowerPoint Intermediate Level
Delivered Online On Demand11 hours 40 minutes
£22

Microsoft PowerPoint Advanced Level

4.3(43)

By John Academy

Description:  For the individuals who are as of now acquainted with the basics of PowerPoint, they will begin thinking to pass on information unmistakably without much glamour. But, the secret of success is lying on how quick you can change a basic introduction into an expert one. Get ready to take your presentations to the advance level! In this course, we'll unlock the secrets to make you a PowerPoint expert. Students will learn how to deal with the advanced features of Microsoft PowerPoint. They will be shown a practical way of learning with a hands-on and customisable approach. They will get a chance to experience some of the new features that are offered in PowerPoint. In this course you will learn the necessary skills, knowledge and information of Microsoft PowerPoint.  Who is this course for? Professionals who use PowerPoint on a daily basis to build content heavy, professional presentations on pitching business. This course would be ideal for individuals who wish to develop their skills of using Microsoft PowerPoint application. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft PowerPoint Advanced Level will be very beneficial and helpful, especially to the following professionals: Admin Assistant PA Secretary Administrator Office Manager Microsoft PowerPoint Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with Shapes 01:00:00 Module Three - Working with Text Boxes 01:00:00 Module Four - Adding SmartArt 01:00:00 Module Five - Advanced Drawing Tasks 01:00:00 Module Six - Adding Tables 01:00:00 Module Seven - Inserting Audio and Video 01:00:00 Module Eight - PowerPoint's Research Tools 01:00:00 Module Nine - Preparing for Your Presentation 01:00:00 Module Ten - Using Slide Masters 01:00:00 Module Eleven - Advanced Presentation Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft PowerPoint Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft PowerPoint Advanced Level 00:20:00 Final Exam Final Exam- Microsoft PowerPoint Advanced Level 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft PowerPoint Advanced Level
Delivered Online On Demand11 hours 40 minutes
£22

Microsoft One Note Advanced Level

4.3(43)

By John Academy

Description: Explore all that you need at an advanced level to become a proficient Microsoft OneNote 2013 user. This course will help you learn more advanced skills for working with your Notebooks. It demonstrates the new and enhanced features in Microsoft one note 2013 for gathering and sharing information. Students will explore OneNote 2013 interface features, including the Ribbon and Backstage View, and workflow enhancements such as quick filing, linked notes, and Word styles. They will also be introduced to the new and improved ways to collaborate on notebooks with others. Who is this course for? This course would be ideal for Microsoft Office users, students and office workers. This course is designed for anyone who wants to learn Microsoft OneNote 2013 at an advanced level. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft One Note Advanced Level will be very beneficial and helpful, especially to the following professionals: Event planner Project manager Real estate agent Travel agent Teacher Lawyer Microsoft One Note Advanced Level Module One - Getting Started 01:00:00 Module Two - Working with Notebooks 01:00:00 Module Three - Using Additional Notebooks 01:00:00 Module Four - Formatting and Editing Your Notes 01:00:00 Module Five - Working with Audio and Video 01:00:00 Module Six - Working with Tables 01:00:00 Module Seven - Working with Equations and Excel Spreadsheets 01:00:00 Module Eight - Researching a Topic 01:00:00 Module Nine - Advanced Review Tasks 00:30:00 Module Ten - Collaborating 01:00:00 Module Eleven - Advanced Sharing Options 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft One Note Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft One Note Advanced Level 00:20:00 Final Exam Final Exam- Microsoft One Note Advanced Level 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft One Note Advanced Level
Delivered Online On Demand11 hours 40 minutes
£22

Microsoft One Note for Beginners

4.3(43)

By John Academy

Description: Microsoft OneNote 2013 is a powerful tool that helps you to organise your projects and ideas. This course is designed to provide a basic understanding of OneNote 2013. Students will be shown a practical way of learning with a hands-on and customizable approach. They will also get a chance to experience some of the new features that are offered in OneNote2013. By the end of this course, students will have an improved user interface with an array of powerful tools to help them manage their data through Skydrive - and better information leads to better decision making! Who is this course for? This course would be ideal for Microsoft Office users, students and office workers. This course is designed for anyone who wants to learn Microsoft OneNote. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft One Note for Beginners will be very beneficial and helpful, especially to the following professionals: Event planner Project manager Real estate agent Travel agent Teacher Lawyer Microsoft One Note for Beginners Module One - Getting Started 00:30:00 Module Two - Your First Notebook 01:00:00 Module Three - Working with Text 01:00:00 Module Four - Working with Pages and Sections 01:00:00 Module Five - Staying Organized 01:00:00 Module Six - Tagging and Searching Notes 01:00:00 Module Seven - Using Send to OneNote 01:00:00 Module Eight - Inserting Basic Objects 01:00:00 Module Nine - Drawing in OneNote 01:00:00 Module Ten - Reviewing Your Notes 01:00:00 Module Eleven - Sharing Your Notes 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft One Note for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft One Note for Beginners 00:20:00 Final Exam Final Exam- Microsoft One Note for Beginners 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft One Note for Beginners
Delivered Online On Demand11 hours 40 minutes
£22

Microsoft One Note 365 Essentials

4.3(43)

By John Academy

Description:  Office 365 OneNote is created so you can access your OneNote notebooks from the same website where they are stored, and make some fundamental changes without using a computer where your desktop Office applications are installed. This will be useful to those people who are always on the go and always need to have access to their files from anywhere. In this course, you will learn the necessary skills, knowledge and information about the OneNote online which is part of the Office 365 suite of apps. Students will learn how to create notebooks, add content, share and print OneNote Online notebooks. Who is the course for? This course would be ideal for Microsoft Office users, students and office workers. This course is designed for anyone who wants to learn about one note 365 essentials. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft One Note 365 Essentials will be very beneficial and helpful, especially to the following professionals: Event planner Project manager Real estate agent Travel agent Teacher Lawyer Microsoft One Note 365 Essentials Module One - Getting Started 00:30:00 Module Two - Welcome to Office 365 Web Apps 01:00:00 Module Three - Working with Notebooks 01:00:00 Module Four - Working with Pages and Sections 01:00:00 Module Five - Editing in the Browser 01:00:00 Module Six - Basic Editing Tasks 01:00:00 Module Seven - Formatting Your Text 01:00:00 Module Eight - Paragraph Formatting, Styles and Tags 01:00:00 Module Nine - The Insert Tools (I) 01:00:00 Module Ten - The Insert Tools (II) 01:00:00 Module Eleven - The View Tab 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft One Note 365 Essentials 00:00:00 Mock Exam Mock Exam- Microsoft One Note 365 Essentials 00:20:00 Final Exam Final Exam- Microsoft One Note 365 Essentials 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft One Note 365 Essentials
Delivered Online On Demand11 hours 40 minutes
£22

Teaching Phonics Course

4.3(43)

By John Academy

Description: Learn essential skills for teaching Phonics with the Teaching Phonics Course course. The teaching method of reading and writing by developing learners' phonemic awareness is known as phonics. The course is designed for the teachers who want to teach phonics to the kids to guide them to read and write. The course starts by explaining the definition of phonics which will be followed by the discussion on English Phonics and the techniques of teaching the phonics named Jollyphonics to the young learners. You will learn how to motivate your students and how to deal with the students with Dyslexia. The course also covers the techniques of teaching phonics to the parents. By the end of the course, you will be able to teach phonics to the kids, other teachers and parents and able to work confidently in the area. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Teaching Phonics Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Teaching Phonics Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Teaching Phonics Introduction to Teaching Phonics 00:45:00 Phonics Basics 00:30:00 Methods to Teach Phonics - Jolly Phonics 00:30:00 How to Start with Phonics? 00:30:00 Phonemic Awareness 00:15:00 Teaching Children Word Families 00:30:00 PHONICS, READING AND GPS 00:30:00 A Glossary of Phonics Terms 00:15:00 Year 1 Phonics Screening Check 00:30:00 When Dyslexic Students Struggle with Phonics 00:30:00 Teaching the Alphabet 00:30:00 Working with Parents to Teach Phonics 00:45:00 Ways to Boost Phonics Confidence 00:30:00 Phonics in a Flash 00:15:00 Playing the Phonics Game 00:30:00 Teach Phonics to ESL Students 00:30:00 Phonics Assessments Guide 01:00:00 Mock Exam Mock Exam - Teaching Phonics Course 00:20:00 Final Exam Final Exam - Teaching Phonics Course 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Teaching Phonics Course
Delivered Online On Demand9 hours 25 minutes
£25

Customer Service Basics

4.3(43)

By John Academy

Description A certificate program in customer service helps students gain entry-level customer service positions by teaching them how to use basic office computer applications, such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers. They also learn how to analyze basic behavioral patterns of different customer personalities and the right ways to deal with them. Who is the course for? Managers, supervisors and customer service staff, as well as staff in departments, directly deal with customers on daily basis in any kind of job or business. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Customer Service Basics course helps students to work as a company's client interaction and conflict-resolution representatives. Together with experience, you will stand high chances of promotion and ultimately gain the title of manager. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Mock Exam Mock Exam- Customer Service Basics 00:20:00 Final Exam Final Exam- Customer Service Basics 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Customer Service Basics
Delivered Online On Demand3 hours 40 minutes
£18

Anti-Money Laundering (AML) Training

4.8(9)

By Skill Up

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Anti-Money Laundering (AML) Training
Delivered Online On Demand3 hours 32 minutes
£25