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***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Psychotherapy and Rehabilitation Counselling course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Psychotherapy and Rehabilitation Counselling course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Psychotherapy and Rehabilitation Counselling course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Psychotherapy and Rehabilitation Counselling course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Psychotherapy and Rehabilitation Counselling course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Psychotherapy and Rehabilitation Counselling training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Psychotherapy and Rehabilitation Counselling course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Course Curriculum: Psychotherapy and Rehabilitation Counselling Module 01: Introduction to Mental Health Module 02: Childhood and Adolescent Psychiatric Disorders Module 03: Stress and Anxiety Disorders Module 04: Schizophrenia Module 05: Personality Disorders Module 06: Mood Disorders Module 07: Eating & Sleeping Disorders Module 08: Self-Harm and Suicide Module 09: Introduction to Psychotherapy Module 10: Types of Therapies Module 11: Engaging and Assessing the Patients Module 12: Low-Intensity CBT Treatment Module 13: Forms of Psychotherapy Module 14: Helping the Client in Crisis Module 15: Crisis Intervention Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Learning Outcomes: Understand various mental health disorders and their manifestations. Apply diverse psychotherapeutic techniques in clinical settings effectively. Assess and engage clients with empathy and professionalism. Implement crisis intervention strategies proficiently. Demonstrate proficiency in low-intensity CBT treatments. Foster a therapeutic alliance for client-centered care. Accreditation All of our courses are fully accredited, including this Psychotherapy and Rehabilitation Counselling course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Psychotherapy and Rehabilitation Counselling course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Psychotherapy and Rehabilitation Counselling basics. Individuals seeking a career in mental health support services. Graduates aspiring to work as psychotherapists or rehabilitation counsellors. Professionals in related fields looking to expand their expertise. Anyone passionate about making a positive impact on mental health. Those interested in gaining a comprehensive understanding of psychotherapy and counselling techniques. Requirements No prior degree or experience is required to enrol in this course. Career path Mental Health Nurse - £24K to 40K/year. Clinical Psychologist - £35K to 70K/year. Rehabilitation Counsellor - £22K to 38K/year. Psychotherapist - £28K to 50K/year. Crisis Intervention Specialist - £25K to 45K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Cleaner Diploma course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Cleaner Diploma course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Cleaner Diploma course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Cleaner Diploma course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Cleaner Diploma course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Cleaner Diploma training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Cleaner Diploma course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Course Curriculum Cleaner Diploma Module 01: An Introduction to the Cleaning Job Module 02: The Diversity of Cleaning Jobs Module 03: Cleaning Equipment, Products and Clothing Module 04: House Cleaning Module 05: Food Kitchen and Commercial Kitchen Cleaning Module 06: Bathrooms and Toilets Module 07: Office Cleaning Module 08: Cleaning External Surfaces and Areas Module 09: Dealing with Non-Routine Waste Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Starting a Cleaning Business and Planning for it Module 12: Running the Business with Quality Service Module 13: Customer Satisfaction Module 14: Management of Staff Module 15: Marketing, Advertising and Sales Module 16: Expansion Management Module 17: Business Insurance, Tax and Additional Equipment Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Learning Outcomes: Master diverse cleaning techniques for residential and commercial settings. Demonstrate proficiency in using cleaning equipment, products, and attire. Develop expertise in managing staff, ensuring quality service delivery. Strategize and implement effective marketing, advertising, and sales initiatives. Cultivate a comprehensive understanding of business logistics and expansion management. Navigate legal and safety aspects, including chemical safety and waste management. Accreditation All of our courses are fully accredited, including this Cleaner Diploma course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Cleaner Diploma course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Cleaner Diploma basics. Individuals aspiring to enter the cleaning profession. Cleaning professionals seeking skill enhancement. Entrepreneurs exploring opportunities in the cleaning industry. Individuals interested in residential and commercial cleaning business ownership. Requirements No prior degree or experience is required to enrol in this course. Career path House Cleaner - £18K to 25K/year. Office Cleaner - £17K to 23K/year. Cleaning Business Owner - £20K to 40K/year. Cleaning Supervisor - £22K to 30K/year. Commercial Kitchen Cleaner - £19K to 26K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today's rapidly evolving work landscape, managing remote teams has become a critical skill. Our course, "Remote Team Management: Fundamentals of Managing Remote Teams," is designed to address the challenges and unlock the immense potential of remote team collaboration. This comprehensive program equips you with the knowledge and strategies needed to navigate the complexities of remote work and lead your teams to unparalleled success. Learning outcomes: Gain a comprehensive understanding of the principles and dynamics of remote team management. Develop effective leadership skills specifically tailored for remote team environments. Learn decision-making strategies and techniques to ensure accountability within remote teams. Acquire the knowledge and tools to build high-performing remote teams that consistently deliver exceptional results. Master the fundamentals of managing remote teams, including communication, collaboration, and goal-setting. Establish trust and maintain strong connections with remote team members, fostering a positive and productive work environment. Enhance time management skills to maximise productivity and efficiency in remote work settings. Explore the advantages of remote teams and leverage them to drive organisational success. Understand and overcome the challenges associated with managing remote teams, such as distance and cultural differences. Learn effective techniques for motivating remote team members and fostering their engagement and commitment. Develop tactics of influence and persuasion to effectively guide and inspire remote teams. Gain strategies for nurturing team connections, resolving conflicts, and promoting a harmonious work atmosphere. Establish compelling performance goals that align with the objectives of remote teams and drive individual and collective success. Build effective relationships with remote team members, promoting collaboration, trust, and mutual support. Engage in virtual team-building games and activities to enhance team cohesion and strengthen working relationships. Through a series of engaging modules, you will gain a deep understanding of the fundamental principles of remote team management. Discover how to effectively lead as a remote team manager, make informed decisions, and establish a culture of accountability. Learn the art of building high-performing teams, fostering trust in virtual environments, and overcoming the unique challenges of remote work. Develop essential skills in time management, motivating team members, and using tactics of influence and persuasion to drive results. This course goes beyond theory, providing you with practical insights and actionable strategies to strengthen communication, resolve conflicts, and establish compelling performance goals. Moreover, you'll explore the importance of building effective relationships, nurturing team connections, and developing a cohesive team culture. Engage in virtual team-building games and activities to foster camaraderie and boost collaboration among remote team members. Are you ready to unlock the full potential of your remote teams? Join our course today and transform your approach to remote team management. Embrace the power of effective communication, trust-building, and leadership in a virtual work environment. Enrol now and equip yourself with the skills to thrive in the world of remote team management. Certification Upon successful completion of the course, all learners will be eligible to receive a certificate titled Remote Team Management Bundle to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy. PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE. Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and team leaders responsible for remote teams Professionals transitioning to remote work environments Entrepreneurs building remote teams Human resources professionals seeking to optimise remote team management Career path Remote Team Manager: £35,000 - £70,000 per year Virtual Team Coordinator: £25,000 - £45,000 per year Remote Project Manager: £40,000 - £80,000 per year Remote Team Consultant: £35,000 - £60,000 per year Virtual Team Leader: £30,000 - £55,000 per year Remote Workforce Strategist: £45,000 - £85,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Welcome to the Oven Cleaning Training Course! Our comprehensive program is designed to equip you with the necessary skills to clean and maintain ovens efficiently and safely. Whether you are looking to start your own oven cleaning service or seeking to add a new skill to your existing cleaning business, this course is perfect for you. You will learn everything from the basics of oven cleaning to advanced techniques for commercial ovens and furnaces. We also cover the importance of green cleaning and safety compliance to ensure that you are providing the best service to your clients. Our expert instructors will guide you through each module, providing practical demonstrations and engaging content to make learning easy and enjoyable. With our course, you will be able to build a successful oven cleaning business or expand your existing cleaning services. Learning Outcomes: Understand the basics of oven cleaning Identify the different types of industrial ovens and furnaces Understand the importance of proper oven cleaning techniques Perform kitchen oven cleaning using appropriate cleaning agents Clean commercial ovens using specialised equipment and techniques Implement eco-friendly cleaning methods for ovens Start your own oven cleaning business Adhere to safety and compliance requirements Key Features Accredited by CPD Instant e-certificate Fully online, interactive Oven Cleaning Training course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Oven Cleaning Training course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Oven Cleaning Training training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Oven Cleaning Training course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Course Curriculum: Oven Cleaning Training Course Module 01: Introduction to Oven Module 02: Introduction to Industrial Oven/ Furnace Module 03: The Importance of Oven Cleaning Module 04: Kitchen Oven Cleaning Process Module 05: Commercial Oven Cleaning ProcessModule 06: Green Oven Cleaning Module 07: Starting Your Own Oven Cleaning Service Module 08: Safety, Compliance and Requirements Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Accreditation This Oven Cleaning Training Course is CPD Certification Service (CPD UK) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you've successfully completed your Oven Cleaning Training course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? If you wish to learn more about Oven Cleaning Training Basics Prepares people for jobs in the relevant field, including better opportunities for promotions and advanced career training. Able to start your own business To work for an established one in the field of commercial oven cleaning in a fully compliant way. Those who are looking to develop their skills in oven cleaning or get new qualifications. Requirements No prior degree or experience is required to enrol in this course. Career path A cleaning training course covers all aspects of cleaning, including preventative and ongoing cleaning. This course is for anyone interested in becoming a professional cleaner. Chef Cleaning business owner. Kitchen cleaners Professional cleaners Restaurant owners Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Begin your career as an HR manager by enrolling in Course Cave's HR Management course. This course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. It covers a wide range of topics to assist you in developing your HR management knowledge and skills. It provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. This HR manager course also provides in-depth knowledge of the various HR processes and functions. After completing this course, learners will be able to build the necessary HR skills and knowledge and manage an organization's HR functions. Upon registration, you will receive full course access and will be able to access the course materials from anywhere in the world, at any time, and on any internet-enabled device. Learning Outcomes You will be able to do the following at the end of the course: Examine the importance of human resources and their management in businesses. Describe HRM Models. Implement new employee recruitment and selection procedures in your business. Recognise the significance of a positive employee partnership. Create and execute a successful workplace training program. Inspire and empower your staff. Promote equality and manage diversity in your organisation Examine current health and safety legislation and regulations and workplace health and safety management and risk assessment. Talk about common employee complaints, disciplinary issues, and professional dismissal procedures. Improve your communication abilities. Prevent abuse and discrimination in the workplace. Taking easy anti-Covid-19 precautions that will help protect your employees and your business. Why Choose HR Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. 5 COURSES BUNDLE INFO Main Course: HR Management Course *** Additional Courses*** Course 01: Level 7 Diploma in Leadership & Management Course 02: Level 5 Diploma in Risk Management Course Course 03: Property Management Course 04: Level 5 Health and Safety at Work Course Curriculum *** HR Management Course *** Module 1: Introduction Module 2: Recruitment and Selection Module 3: Employee Relationship Module 4: Performance Management Module 5: The Necessity of Training & Development in the Workplace Module 6: Motivating and Rewarding Employees Module 7: Equality and Diversity Module 8: Health and Safety of Employees Module 9: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method After completing each module of the HR Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this HR Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? HR Management course is highly recommended for anyone considering a career in human resources. This is something that existing HR workers who are desperate for promotion should think about. This course is open to business management students and anybody looking to improve their resume and career opportunities. Requirements There are no specific requirements for HR Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this HR Management course, you will be capable of applying for a variety of positions. After completing this course, you can continue your education with our updated version of HR Management if you want to keep up with your colleagues and peers or advance in your profession. Certificates Certificate of completion Digital certificate - Included

Health and social care is a profession of helping people. However, it would be hardly possible to help someone in need unless you can effectively communicate with them. The good news is communication is a skill that can be developed with practice and strategies. You can learn about those in this short but well-detailed course. The skill of proper communication is of utmost importance no matter what profession you might have. Its importance becomes even greater when you are in a profession where you need to be able to communicate with people properly in order to deliver the service required. Health and social care is one such sector. This is a sector where your job will always involve helping and treating other people who are in need. But without effective communication skills, you are unlikely to be able to know what you need to do or what you might need other people to do for you. The career opportunities in the health and social care industry are many. However, without good communication skills, pursuing those career opportunities is not going to be beneficial at all. Our Communication Skills in Health and Social Care course can help you to develop your communication skills as well as help you overcome any existing barriers that might be hindering your ability to communicate effectively. Learning Outcome After completing this course, you will be able to: Understand the importance of effective communication in health and social care Learn how to communicate and behave professionally Gain knowledge of various interviewing techniques Know how to adapt your communication style to ensure the total understanding of your patients Acquire the knowledge of various technical skills required for effective communication Meet the Accreditation The CPD Certification Service (CPD UK) assures the Communication Skills in Health and Social Care course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Please note: This course only gives you the theoretical knowledge that you need to excel in this field. This Communication Skills in Health and Social Care course doesn't entitle you to practise as a professional in this specific field. Course Curriculum: ***Communication Skills in Health and Social Care*** Module 1: Introduction to Health and Social Care Module 2: Communication and its Relevance Module 3: Importance of Communication in Healthcare Module 4: Professional Communication and Behaviour Module 5: Interviewing Techniques Module 6: Adapting Communication to a Patient's Ability to Understand Module 7: Confidentiality in a Medical Environment Module 8: Human Body Vocabulary with Pictures Module 9: Equipment, Instruments and Lab Tests Module 10: Legal aspects and Ethics Module 11: Medical Jargon and Terminology Module 12: Acronyms and Abbreviation Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? You don't need any previous knowledge or requirements to learn this knowledge. This course is designed for: Nurse Healthcare practitioner Youth worker Registered Care Manage Requirements This course is open to all, with no formal entry requirements. Career path This course will give you the boost to improve your communication skills while working in the health sector. With further degrees and qualifications, you will be able to pursue the following career - Nurse Care Worker Social Work Assistant Health Promotion Specialist Social Worker The average salary for a Care Worker can be £18,000- £25,000 per annum for anyone in the United Kingdom.

Facilities Management Diploma course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Facilities Management Training course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this Facilities Management Training course are available online for you to learn at your own pace and fast-track your career with ease. Key Features CPD Accredited Facilities Management Course Instant e-certificate Hard-copy dispatch by next working day Laptop/tablet/smartphone-friendly learning 24/7 Learning support and assistance Free Retake and Lifetime Access *** Additional Gifts *** Free Life Coaching Course *** (Offer Ends Soon) *** Course Curriculum: Facilities & Maintenance Operative Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Accreditation All of our courses are fully accredited, including this Facilities Management Training Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Facilities Management . Certification Once you've successfully completed your Facilities Management Training Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Facilities Management Training Course certification has no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the Facilities Management Training course, there will be an online assessment, which you will need to pass to complete the Facilities Management Training course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Facilities Management Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Facilities Management Course is ideal for: Individuals seeking to enter the facility management sector. Professionals aiming to enhance their knowledge and skills. Graduates pursuing careers in workplace management. Entrepreneurs looking to streamline operations effectively. Anyone interested in sustainable and efficient facility practices. Requirements Learners do not require any prior qualifications to enrol on this Facilities Management Course. You just need to have an interest in Facilities Management Course. Career path After completing this Facilities Management Course you will have a variety of careers to choose from. The following job sectors of Facilities Management Course are: Facilities Manager - £30K to 45K/year. Maintenance Supervisor - £25K to 35K/year. Health and Safety Officer - £25K to 40K/year. Project Coordinator - £25K to 40K/year. Business Development Executive - £25K to 45K/year. Certificates Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.

Are you ready to take your administrative skills to the next level? Introducing our comprehensive Executive Office Secretary Training Course, designed to empower professionals like you to excel in the dynamic world of executive administration. Key Features CPD certified Executive Office Secretary Training course Instant e-certificate Fully online, interactive Executive Office Secretary Training course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Go into the art of organisation mastering the strategies to streamline processes and optimise productivity. As you progress we offer insights into the invaluable skill of time management. Seamlessly transitioning into the secrets to accomplishing tasks promptly without compromising quality. Specialised tasks become second nature and learn to navigate through unique challenges with finesse. Communication takes centre stage honing both verbal and non-verbal skills essential for effective interaction. Champion teamwork, illuminating the dynamics of collaboration in "The Team of Two." And as you navigate through the course, don't forget "Taking Care of Yourself," a gentle reminder to nurture your well-being amidst your professional pursuits. Course Curriculum Module 01: Getting Started Module 02: Getting Organized, Part One Module 03: Getting Organized, Part Two Module 04: Managing Time Module 05: Getting It All Done On Time Module 06: Special Tasks Module 07: Verbal Communication Skills Module 08: Non-Verbal Communication Skills Module 09: Empowering Yourself Module 10: The Team of Two Module 11: Taking Care of Yourself Module 12: Wrapping Up Learning Outcomes: Efficiently manage time to enhance productivity in executive office secretary roles. Develop strong verbal and non-verbal communication skills for professional interactions. Organise tasks effectively to meet deadlines in a fast-paced environment. Empower oneself to take on diverse responsibilities within executive office secretary settings. Enhance teamwork capabilities for seamless collaboration as a support team member. Implement self-care strategies to maintain well-being while managing demanding tasks. Accreditation All of our courses, including this Executive Office Secretary Training course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Executive Office Secretary. Certification Once you've successfully completed your Executive Office Secretary Training Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Executive Office Secretary Training certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the Executive Office Secretary Training course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Executive Office Secretary Training course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Executive Office Secretary Training course is ideal for: administrative assistants aspiring to excel in executive office secretary support roles. executive office secretary seeking to enhance organisational and communication skills. Individuals transitioning into executive support positions for career advancement. Professionals aiming to master time management and teamwork in administrative roles. Those committed to personal growth and excellence in office support careers. Requirements Learners do not require any prior qualifications to enrol on this Executive Office Secretary Training course. You just need to have an interest in Executive Office Secretary. Career path After completing this Executive Office Secretary Training Course you will have a variety of careers to choose from. The following job sectors of Executive Office Secretary Training are: Executive Assistant Personal Assistant Office Manager Administrative Coordinator Receptionist Team Administrator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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