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Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
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The Asbestos, COSHH, Spill Management, DSEAR, Construction Safety & First Aid at Work bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Asbestos, Construction Safety & First Aid at Work bundle, a comprehensive, complete collection of 30 courses. Each course in the Asbestos, Construction Safety & First Aid at Work bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. 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Certificates CPD Certificates Digital certificate - Included
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Feeling Stuck in Your Career? The Cyber Security, CompTIA Security+, Networking & Certified Ethical Hacker (CEH)Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Cyber Security, CompTIA Security+, Networking & Ethical Hacker bundle provides an engaging learning experience, helping you learn skills across various disciplines. With the Cyber Security, CompTIA Security+, Networking & Certified Ethical Hacker (CEH) Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Cyber Security, CompTIA Security+, Networking & Ethical Hacker bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. 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What will make you stand out? Upon completion of this online Cyber Security, CompTIA Security+, Networking & Certified Ethical Hacker (CEH) Bundle, you will gain the following: CPD QS Accredited Proficiency with this Cyber Security, CompTIA Security+, Networking & Ethical Hacker bundle After successfully completing the Cyber Security, CompTIA Security+, Networking & Ethical Hacker bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Cyber Security, CompTIA Security+, Networking & Ethical Hacker bundle The online test with immediate results You can study and complete the Cyber Security, CompTIA Security+, Networking & Ethical Hacker bundle at your own pace. Study for the Cyber Security, CompTIA Security+, Networking & Ethical Hacker bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Cyber Security, CompTIA Security+, Networking & Certified Ethical Hacker (CEH) bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Cyber Security, CompTIA Security+, Networking & Ethical Hacker bundle, a comprehensive, complete collection of 30 courses. Each course in the Cyber Security, CompTIA Security+, Networking & Ethical Hacker bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Cyber Security, CompTIA Security+, Networking & Ethical Hacker bundle offers the flexibility and convenience to learn at your own pace. Make the Cyber Security, CompTIA Security+, Networking & Ethical Hacker package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Cyber Security, CompTIA Security+, Networking & Certified Ethical Hacker (CEH) bundle is perfect for: Expand your knowledge and skillset for a fulfilling career with the Cyber Security, CompTIA Security+, Networking & Ethical Hacker bundle. Earn CPD certification and master in-demand skills with the Cyber Security, CompTIA Security+, Networking, and Ethical Hacker bundle, and become a more valuable professional. 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Certificates CPD Certificates Digital certificate - Included
Feeling Stuck in Your Career? The Dog Behavior, Dog Agility, Dog Training & Dog First Aid Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Dog Behavior, Dog Agility, Dog Training & Dog First Aid bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Dog Behavior, Dog Agility, Dog Training & Dog First Aid Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Dog Behavior, Dog Agility, Dog Training & Dog First Aid bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Dog Behavior, Dog Agility, Dog Training & Dog First Aid bundle on your job life and career growth! This Dog Behavior, Dog Agility, Dog Training & Dog First Aid Bundle Comprises the Following CPD Accredited Courses: Course 01: Dog Behaviour and Training Course 02: Canine Behaviour and Psychology Course 03: Dog Training - Stop Dog Attacks Course 04: Dog Leash Training Course 05: Dog Training - Train Puppies Course 06: Dog Training - Feed Your Dog A Raw Diet Course 07: Dog Agility & Obstacle Training Course 08: Pet Training Masterclass Course 09: Animal Science Course 10: Animal Care and Pet Sitting Course 11: Canine Communication Course 12: Pet Sitting and Dog Walking Diploma Course 13: Dog Care and Grooming Course Course 14: Dog Cleaning Course 15: Veterinary Assistant Diploma Level 3 Course 16: Dog Parasite Care Course 17: Dog Health Care Course 18: Horse Care - Equine Psychology Course 19: Dog Training - Stop Dog Barking Course 20: Dog Training - Start A Dog Training Business Course 21: Setting Up Your Dog Grooming Business Course 22: Wildlife Rescue and Rehabilitation Course 23: Diet and Nutrition for Animals Course 24: Infection Prevention Training Course 25: Dog First Aid Course 26: Learn to Make a Fresh Start in Your Life Course 27: Motivation - Motivating Yourself & Others Course 28: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 29: Decision-Making and Critical Thinking Course 30: Time Management Training - Online Course What will make you stand out? Upon completion of this online Dog Behavior, Dog Agility, Dog Training & Dog First Aid Bundle, you will gain the following: CPD QS Accredited Proficiency with this Dog Behavior, Dog Agility, Dog Training & Dog First Aid Bundle After successfully completing the Dog Behavior, Dog Agility, Dog Training & Dog First Aid bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Dog Behavior, Dog Agility, Dog Training & Dog First Aid Bundle The online test with immediate results You can study and complete the Dog Behavior, Dog Agility, Dog Training & Dog First Aid bundle at your own pace. Study for the Dog Behavior, Dog Agility, Dog Training & Dog First Aid bundle using any internet-connected device, such as a computer, tablet, or mobile device. 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Feeling Stuck in Your Career? The Real Estate Agent: Property Management & Property Development with Land Surveying Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Real Estate Agent & Property Development with Land Surveyingbundle provides an engaging learning experience, helping you learn skills across various disciplines. With Real Estate Agent: Property Management & Property Development with Land Surveying Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Real Estate Agent & Property Development with Land Surveyingbundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. 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This Real Estate Agent: Property Management & Property Development with Land Surveying Bundle Comprises the Following CPD Accredited Courses: Course 01: Property Development Diploma Course 02: Property Management Training Course 03: Estate Agent Course 04: Social Housing Management Course 05: Residential Letting Course Course 06: Construction Management Course 07: Construction Industry Scheme (CIS) Course 08: Building Surveyor Training Course 09: Land Surveying Course 10: Construction Cost Estimation Course 11: Property law Level 2 Course 12: Contracts Law UK Course 13: Contract Management Course 14: Wills and Probate Law - Level 3 Course 15: Fundraising Course 16: Mortgage Adviser Course Course 17: Real Estate Investor Training Course 18: Residential Property Sales Course 19: Portfolio Building for Property Course 20: Land Management Course 21: WELL Building Standard Course 22: Career Development Plan Fundamentals Course 23: CV Writing and Job Searching Course 24: Learn to Level Up Your Leadership Course 25: Networking Skills for Personal Success Course 26: Ace Your Presentations: Public Speaking Masterclass Course 27: Learn to Make a Fresh Start in Your Life Course 28: Motivation - Motivating Yourself & Others Course 29: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! 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The Real Estate Agent: Property Management & Property Development with Land Surveying bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Real Estate Agent & Property Development with Land Surveying bundle, a comprehensive, complete collection of 30 courses. Each course in theReal Estate Agent & Property Development with Land Surveying bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Real Estate Agent & Property Development with Land Surveying bundle offers the flexibility and convenience to learn at your own pace. Make the Real Estate Agent & Property Development with Land Surveying package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Real Estate Agent: Property Management & Property Development with Land Surveyingis perfect for: Expand your knowledge and skillset for a fulfilling career with the Real Estate Agent & Property Development with Land Surveying bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Real Estate Agent & Property Development with Land Surveying bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Real Estate Agent & Property Development with Land Surveying bundle. Learn on your schedule, in the comfort of your home - the Real Estate Agent & Property Development with Land Surveying bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Real Estate Agent & Property Development with Land Surveying bundle. Certificates CPD Certificates Digital certificate - Included