325 Courses delivered Online

The First Aid for Cyclists (Including Child First Aid) course is designed to give you the theoretical knowledge (and a lot more) needed to equip you with the skills and knowledge to be able to help someone involved in a cycling accident. The course covers topics such as how to put someone into the Recovery position, resuscitation, head injuries, sprains, breaks and dislocations and so much more. This course is an excellent First Aid Training package for people to gain the skills and knowledge to be able to help an adult or child injured whilst out on their bike and also serves as an ideal annual refresher between practical courses covering the full HSE syllabus plus head injuries, heart attack, asthma and much more. This course fulfils all the criteria for Appointed Person First Aid training, however a practical course is required in order to qualify as a full First Aider. The course consists of illustrated step by step directions, flow charts, diagrams, videos and test yourself sections fully compatible with all computers and mobile devices. You will be able to stop and start as often as you like and print your Certificate on completion. You will have continuous access to the course for 12 months. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk   Course Contents: Action in an emergency Role of the First Aider The Primary Survey – How to help in an Emergency Unresponsive and Breathing Recovery Position Secondary Survey Heart Attack and Angina Unconscious and not breathing Resuscitation Compression only Resuscitation Breathing Problems Choking Asthma Panic Attacks and hyperventilation Wounds and bleeding Shock Fainting Bites and Stings Burns Breaks, Sprains and Dislocations Head Injuries Spinal Injuries Major Crush injury – 15 minute rule Road Traffic Accidents Fitting / Seizures / Convulsions Extremes of body temperature Medical conditions Diabetes

Special Executive Masters Programme (S.E.M.P) This programme is geared at enhancing professionals' careers. The SEMP is an encapsulated Senior Management Programmes are short certificate modules designed for anyone who would benefit from more in-depth business knowledge delivered in a short and intensive programme What makes us different? We are a world class business school located in the heart of London, Dubai, Islamabad and Lagos. We are one of the fastest growing British business schools with a stylish blended learning model that is both online and on campus. Learn more about the programme Special Executive Master's Programme in Project Management Course Overview The MSBM Special Executive Masters Programmes (SEMP) allows you to update your skills, develop new skills, and explore and develop interests in a wide range of topics. These courses can be taken as personal or professional development and may enhance your employability. In today’s challenging economic environment, project managers, senior management, and professional needs to understand the fundamental supportive and strategic role that project management plays in business. If companies are to pursue their plans for stability and growth they need to cease seeing project management as a functional activity and place it at the core of their business processes. At the same time, project managers and planners share the responsibility to engage better on a business basis with senior executives. Course Details Mode of Study Using Web-based technology, this program provides self-paced, individualized instruction that can be taken anywhere and anytime an individual has access to a computer and the Internet. This Programme is suitable for successful professionals or specialists in the private, public, or voluntary sectors who have new management responsibilities and need to quickly expand their management knowledge. This Programme serves as a refresher course for those who have had their Masters a long time ago and need quick reminders and professional/ academic updates while it serves as a primer for those very experienced Professionals who never made time out for their masters yet they require the academic and practical relevance of this master’s experience. It is a short executive training that runs online for 3 months. Candidates will run 2 months of active lectures and series of assignments and 1 month for their dissertation. Upon successful completion of the Programme, candidates will be awarded a Continuing Professional Development (CPD) certificate in the specific Programme they have completed. What is a CPD Course? Continuing Professional Development (CPD) is the means by which professionals maintain and enhance their knowledge and skills. The world is constantly moving at a very fast pace so undertaking CPD is essential to support a professional in his/her current role as well as helping them with career progression. CPD is all about upgrading knowledge, skills, and capabilities to remain effective and compliant. A CPD course is an investment that you make in yourself. It’s a way of planning your development that links learning directly to practice. CPD can help you keep your skills and knowledge up to date and prepare you for greater responsibilities. It can boost your confidence, strengthen your professional credibility, and help you become more creative in tackling new challenges. Is the SEMP Project Management Programme right for me? Some project managers train specifically for a professional role in project management right from the start, whilst others progress through their organization in different roles, and at some point identify project management as a role they would like to take on. Sometimes it is a role that you fall into by accident or one that is thrust upon you; so practical experience is often gained before becoming certified. If you are contemplating a career change then there are several things you should consider. Firstly, you must consider if you think you have the right sort of personality to become a project manager, for instance: Are you comfortable taking the lead role in a high-pressure situation? Have you got the ability to effectively manage resources on a large scale? Can you think on your feet and quickly react to change? Do you have good problem-solving skills? Do you have experience with finance to manage large budgets? Can you be honest, and say ‘No’ to staff and management when required? Can you be decisive when required, and accept responsibility for your decisions? If you answered yes to most of these questions then a career in project management is definitely worth considering. As long as you’re proficient in most of the above, you can learn the remaining aspects through good additional training. Why SEMP Project Management?  This non-credit-bearing course is designed to provide benefits to the managers and directors of a project and to an Organization, through the controllable use of resources and the ability to manage business and project risk more effectively. It embodies established and proven best practices in project management. It is widely recognized and understood, providing a common language for all participants in a project. It encourages formal recognition of responsibilities within a project and focuses on what a project is to deliver, why, when, and for whom.   Who should enrol in this online Certificate Program? Whether you are in construction management; project execution; or project, program or portfolio management, this could be an ideal program for you if you are looking for career development opportunities to enhance your knowledge and skillsets in managing large, complex projects. Also, here of some of the people that can register for the online Programme. project manager assistant project manager project management associate project coordinator project planner project change management analyst Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. Workshops This is a self-study programme with unlimited tutor support. You will never be more than a message or phone call away from our tutors. Visa Requirements There are no Visa Requirements for this Course as it's an Online Course.

Special Executive Masters Programme (S.E.M.P) This programme is geared at enhancing professionals' careers. The SEMP is an encapsulated Senior Management Programmes are short certificate modules designed for anyone who would benefit from more in-depth business knowledge delivered in a short and intensive programme What makes us different? We are a world class business school located in the heart of London, Dubai, Islamabad and Lagos. We are one of the fastest growing British business schools with a stylish blended learning model that is both online and on campus. Learn more about the programme Special Executive Master's Programme in Financial Management The MSBM Special Executive Masters Programmes (SEMP) allows you to update your skills, develop new skills, and explore and develop interests in a wide range of topics. These courses can be taken as personal or professional development and may enhance your employability. The SEMP in Financial Management is targeted at finance professionals and other professionals who want to develop a career in finance, and who require a wide-ranging understanding of financial techniques and their application – but do not require a high-level mathematical understanding of finance theories. The SEMP in Financial Management offers specialist studies in the areas of corporate finance, investments, and risk management. It will give online participants a relevant practical knowledge of finance that can be put into use straight away. Careers in finance depend upon a strong understanding of the foundations of finance, investment behaviour, and the dynamic nature of finance, and the SEMP FM will provide a strong preparation for a career in a wide variety of positions within the finance profession. Course Details Mode of Study Using Web-based technology, this program provides self-paced, individualized instruction that can be taken anywhere and anytime an individual has access to a computer and the Internet. This Programme is suitable for successful professionals or specialists in the private, public, or voluntary sectors who have new management responsibilities and need to quickly expand their management knowledge. This Programme serves as a refresher course for those who have had their Masters a long time ago and need quick reminders and professional/ academic updates while it serves as a primer for those very experienced Professionals who never made time out for their masters yet they require the academic and practical relevance of this master’s experience. It is a short executive training that runs online for 3 months. Candidates will run 2 months of active lectures and series of assignments and 1 month for their dissertation. Upon successful completion of the Programme, candidates will be awarded a Continuing Professional Development (CPD) certificate in the specific Programme they have completed. What is a CPD Course? Continuing Professional Development (CPD) is the means by which professionals maintain and enhance their knowledge and skills. The world is constantly moving at a very fast pace so undertaking CPD is essential to support a professional in his/her current role as well as helping them with career progression. CPD is all about upgrading knowledge, skills, and capabilities to remain effective and compliant. A CPD course is an investment that you make in yourself. It’s a way of planning your development that links learning directly to practice. CPD can help you keep your skills and knowledge up to date and prepare you for greater responsibilities. It can boost your confidence, strengthen your professional credibility, and help you become more creative in tackling new challenges. Is the SEMP Financial Management Programme right for me? Understanding non-profit financial reports and improving the ability of an organization to manage solvency issues is key to a sustainable and successful organization. Our online SEMP Financial Management Programme will help Board members, Senior Management, and other team members of your organization understand the ‘money story’, so they can make better decisions about the future of the organization. If you do not have a strong financial background, this three months online course will improve your ability to manage solvency and risk issues and also effectively increase your knowledge of the use of financial information.   Why SEMP Financial Management? SEMP Financial Management helps participants to develop the skills to analyze company financial data accurately and strategically. It focuses on improving executive decision making. This online Programme gives you tools and techniques that provide a comprehensive view of your company, competitors, and potential acquisitions which can help to monitor and forecast performance, measure profitability, assess competitiveness, and analyze restructuring opportunities. Other Benefits include: Financial management plays an involved role in the health of the overall economy, which impacts everyone, regardless of whether or not they have studied finance. Like companies, individuals are faced with investment and financing decisions. Having a firm grasp of finance will help individuals make those decisions. All business functions deal with finance because they need to be able to make the financial argument for the funding of their projects and to manage their budgets. Who should enrol in this online Certificate Program? Advisors working with private equity, including investment bankers, consultants, corporate lawyers or accountants Finance professionals and senior executives who want to understand the implications of private equity for their business, or who want to work in the industry Investors, from pension fund managers to wealth managers seeking to deepen their knowledge of private equity to inform decisions Entrepreneurs or senior executives from large companies seeking private equity funding Private equity professionals wishing to benefit from the latest research and practice Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. Workshops This is a self-study programme with unlimited tutor support. You will never be more than a message or phone call away from our tutors. Visa Requirements There are no Visa Requirements for this Course as its an Online Course.

"Calling all electricians, trade professionals, trainees, and newcomers! Explore our 'Maths for Electricians' course, a vital component of our bite-sized essentials range. Designed for easy learning, it's the perfect toolkit addition. Master essential math skills efficiently and excel in the electrical industry!" Only £42.00

🌟 Unlock Tranquil Well-Being with 'Harmony Living: A Journey to Tranquil Well-Being' Online Course! 🌟 Are you ready to embark on a transformative journey towards a life of serenity and balance? Introducing our groundbreaking online course, 'Harmony Living,' designed to guide you on a path to tranquil well-being, where inner peace and harmony become your daily companions.   🌺 What Awaits You in Harmony Living? ✨ Module 1: Discover Your Inner Harmony Uncover the keys to understanding your inner self, cultivating mindfulness, and embracing the power of positive thinking. Learn to navigate life's challenges with grace and resilience. ✨ Module 2: Nourish Your Mind and Body Explore holistic practices for mental and physical well-being. From mindful eating to rejuvenating exercises, discover how to create a harmonious connection between your mind and body. ✨ Module 3: Cultivate Positive Relationships Foster meaningful connections with others by mastering the art of effective communication, empathy, and conflict resolution. Create a supportive network that elevates your well-being. ✨ Module 4: Design Your Tranquil Space Transform your living environment into a sanctuary of peace. Dive into the principles of Feng Shui, decluttering, and intentional design to create a space that promotes relaxation and rejuvenation.   🌈 Why Choose Harmony Living? Expert Guidance: Our course is crafted by seasoned experts in mindfulness, psychology, and holistic living to ensure you receive the best guidance on your well-being journey. Flexible Learning: Access the course at your own pace, anytime, and from anywhere. Whether you're a busy professional or a stay-at-home parent, Harmony Living fits seamlessly into your lifestyle. Community Support: Join a community of like-minded individuals on the same journey. Share experiences, seek advice, and celebrate victories together in a supportive online environment. Lifetime Access: Enjoy lifetime access to all course materials and updates. Revisit modules whenever you need a refresher or explore new content as we continue to enhance the Harmony Living experience.   Embark on your journey to tranquil well-being today! Transform your life, cultivate harmony, and embrace a future filled with serenity. Don't miss out on this opportunity to invest in your well-being. Join 'Harmony Living' now and take the first step towards a life of lasting tranquility! Course Curriculum Harmony Living: A Journey to Tranquil Well-Being Introduction To A Zen Lifestyle 00:00 The Meaning Of Zen 00:00 The Breath Is Key 00:00 Switch Your Perspective 00:00 Simplifying Your Life 00:00 Being Mindful Of The Present Moment 00:00 Meditating A Little Each Day 00:00 Establishing A Daily Routune 00:00 Respecting & Appreciating Life 00:00 Final Thoughts & Tips 00:00

Emergency First Aid at Work covering the full HSE syllabus Adapted for the Hospitality Industry This course is designed to give you the theoretical knowledge (and a lot more) needed to accompany the Emergency First Aid at Work 6 hour First Aid course. The content also serves as an ideal annual refresher covering the full HSE syllabus plus head injuries, heart attack, asthma and much more. The First Aid for the Hospitality Industry course fulfils all the criteria for HSE Appointed Person First Aid training, however a practical course is required in order to be a fully regulated First Aider. This course does not seek to replace the practical element but allows you to undertake the on-line training at a time and place to suit you and then book onto practical course should you need to do so. This course is an excellent First Aid Training package for people to gain invaluable knowledge and skills to understand how to help an adult, baby or child experiencing a medical emergency. This is a convenient and easy way for businesses requiring an Appointed Person qualification to become First Aid compliant. This course is an ideal First Aid Training package for those with English as a Second Language to prepare themselves to pass a practical first aid course. The course consists of illustrated step by step directions, flow charts, diagrams, videos and test yourself sections fully compatible with all computers and mobile devices. You will be able to stop and start as often as you like and print your Certificate on completion. You will have continuous access to the course for 12 months. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk Course contents: Action in an emergency Unresponsive and Breathing Recovery Position Heart Attack and Angina Unconscious and not breathing Breathing Problems Choking Asthma Anaphylactic Shock Wounds and bleeding Shock Fainting Bites and Stings Burns Poisoning Breaks, Sprains and Dislocations Head Injuries Spinal Injuries Fitting / Seizures / Convulsions

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Are you ready to master the skills needed to effectively manage challenging behaviour? Look no further! Our comprehensive Challenging Behaviour Course is designed to equip you with the knowledge and tools to understand and address challenging behaviours in various settings. This course is ideal for educators, caregivers, social workers, counsellors, and anyone else seeking to enhance their skills in handling challenging behaviour. The course begins with our QLS-endorsed Challenging Behavior Course, which comes with a free hardcopy certificate from the Quality License Scheme (QLS). This prestigious certification will enhance your professional profile and demonstrate your commitment to excellence in behaviour management. Additionally, you will have access to 10 other relevant and CPD-QS accredited courses that will further enhance your knowledge and skills. Don't miss out on this opportunity to enhance your skills and career prospects with our Challenging Behaviour Course. Enrol now and take the first step towards becoming a knowledgeable and effective behaviour management professional. This Challenging Behaviour Bundle Package includes: Course 01: Diploma in Challenging Behaviour at QLS Level 4 10 Premium Additional CPD QS Accredited Courses - Course 01: Child Protection Annual Refresher 2022 Course 02: Autism and Developmental Disorders Course 03: Dyslexia Awareness Training Course 04: Child and Adolescent Mental Health Course 05: SENCO - Special Educational Needs Coordination Course Course 06: Speech and Language Therapy Course 07: Domestic Violence and Abuse Awareness Diploma Course 08: Diploma in Substance Misuse Awareness Course 09: Safeguarding Children Course Course 10: Anti-Social Behaviour Course Why Prefer This Challenging Behaviour Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Challenging Behaviour bundle course, you will be able to learn: Understand the causes and types of challenging behaviour Implement effective strategies for managing challenging behaviour Develop behaviour support plans and interventions Apply positive behaviour management techniques Enhance communication and relationship-building skills Understand legal and ethical considerations in behaviour management Identify and manage challenging behaviour in specific populations, such as children with autism, dyslexia, or mental health issues ***Curriculum breakdown of Challenging Behaviour*** Module 01: Understanding Pressure Module 02: The Relationship Between Stress and Performance: The Inverted-U Theory Module 03: Strategies to Cope With Pressure Module 04: Introduction to Critical Thinking Module 05: What Are the Critical Thinking Steps? Module 06: Critical Thinking Strategies Module 07: Problem-Solving Through Critical Thinking Module 08: Stress at Workplace Module 09: Managing Stress at Work Module 10: Personal Stress Management Module 11: Communication During and After a Crisis Module 12: Building a Crisis Resilient Workforce How is the Challenging BehaviourBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Challenging Behaviour Course is suitable for: Educators, teachers, and teaching assistants Caregivers, parents, and family members Social workers, counsellors, and psychologists Support workers and youth workers Mental health professionals Anyone interested in understanding and managing challenging behaviour Career path This bundle will give you an edge in various professions, such as: Behaviour specialist Child protection officer Special education needs coordinator (SENCO) Speech and language therapist Domestic violence and abuse awareness advocate Substance misuse awareness counsellor Safeguarding children officer Certificates CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Challenging Behaviour at QLS Level 4 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.

Special Executive Masters Programme (S.E.M.P) This programme is geared at enhancing professionals' careers. The SEMP is an encapsulated Senior Management Programmes are short certificate modules designed for anyone who would benefit from more in-depth business knowledge delivered in a short and intensive programme What makes us different? We are a world class business school located in the heart of London, Dubai, Islamabad and Lagos. We are one of the fastest growing British business schools with a stylish blended learning model that is both online and on campus. Learn more about the programme Special Executive Master's Programme in Business Enterprise Software Course Overview The MSBM Special Executive Masters Programmes (SEMP) allows you to update your skills, develop new skills, and explore and develop interests in a wide range of topics. These courses can be taken as personal or professional development and may enhance your employability. Business Enterprise Software is a professional area of practice that assists enterprises in designing solutions to achieve their current and future business objectives. While enterprise software has most often been applied to complex technology environments with high technology investments, the practice is relevant for all types and sizes of enterprises. All enterprises have business goals and objectives, and all have resources that must be aligned with those goals in an effective and efficient way. Enterprise software is a critical first step in achieving those goals. One of the most important lessons from enterprise software is the importance of design and engineering before implementation.  Business Enterprise Software is a critical area today given the increasing complexity of our environment and the need for greater agility. The virtualization of work, the multinational nature of work, the increasingly semantic and personalized nature of applications, the richness of technology, the increasingly networked nature of the business, a shift from simple projects to complex projects — all speak to the need for Business Enterprise Software. Course Details Mode of Study Using Web-based technology, this program provides self-paced, individualized instruction that can be taken anywhere and anytime an individual has access to a computer and the Internet. This Programme is suitable for successful professionals or specialists in the private, public, or voluntary sectors who have new management responsibilities and need to quickly expand their management knowledge. This Programme serves as a refresher course for those who have had their Masters a long time ago and need quick reminders and professional/ academic updates while it serves as a primer for those very experienced Professionals who never made time out for their masters yet they require the academic and practical relevance of this master’s experience. It is a short executive training that runs online for 3 months. Candidates will run 2 months of active lectures and series of assignments and 1 month for their dissertation. Upon successful completion of the Programme, candidates will be awarded a Continuing Professional Development (CPD) certificate in the specific Programme they have completed. What is a CPD Course? Continuing Professional Development (CPD) is the means by which professionals maintain and enhance their knowledge and skills. The world is constantly moving at a very fast pace so undertaking CPD is essential to support a professional in his/her current role as well as helping them with career progression. CPD is all about upgrading knowledge, skills, and capabilities to remain effective and compliant. A CPD course is an investment that you make in yourself. It’s a way of planning your development that links learning directly to practice. CPD can help you keep your skills and knowledge up to date and prepare you for greater responsibilities. It can boost your confidence, strengthen your professional credibility, and help you become more creative in tackling new challenges. Is the SEMP Business Enterprise Software Programme, right for me? Many organizations are embracing the use of business software to support their business priorities and objectives, and are implementing initiatives and programs to deploy business analytics across the enterprise. For these initiatives to succeed, organizations need to understand the key drivers that will facilitate the promotion and deployment of business analytics across the enterprise. The SEMP BES online program will provide an overview of the key organizational drivers and dimensions and will explore how business software should be aligned to support the organization's priorities. This online Programme will also discuss the role and function of enterprise Business software centers of excellence and their types and mandates. The SEMP BES will provide a guideline for assessing your organization's maturity, and for establishing a roadmap for an Enterprise Business Software Center of Excellence at your organization.   Why SEMP Business Enterprise Software?  This non-credit-bearing course provides an excellent introduction to the world of business process and systems consulting, implementation, and management. It is particularly relevant both for experienced consultants that wish to gain a broader knowledge of Business enterprise and those wishing to enter business for the first time. The course enables you to rapidly gain knowledge about how modern management information systems are structured, how they are managed and the issues in integrating them to support effective business decision making. You will take away a deep understanding of how to integrate business systems and the processes underlying them. You will gain not only knowledge of specific aspects of business enterprise, but also gain an appreciation for how a large enterprise attempts to pull together different business processes through a coherent enterprise system, and the challenges facing the elite consulting companies in implementing such systems.   Who should enrol in this online Certificate Program? This online certificate program in Information System benefits professionals at all levels who want to contribute to their organization’s performance. Here are some of the people who will benefit from the online Programme: Cross-functional teams from within an organization can take the program, as that accelerates the impact and engenders a common language and understanding in the organization I.T Managers Business owners in the I.T Industry IT Trainers Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. Workshops This is a self-study programme with unlimited tutor support. You will never be more than a message or phone call away from our tutors.

This is a complete beginners course introducing you to everything you need to know about painting with Watercolours.

Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. Course overview Duration: 1 day (6.5 hours) Do you worry about how to give negative feedback or deal with performance issues? Are you concerned about giving bad news? This workshop is designed to give you the skills, knowledge and confidence to tackle these scenarios in a productive way. If you are a people manager, team leader or supervisor looking to make those challenging conversations less stressful and more effective, this workshop is for you. Lots of practical sessions will ensure you have the opportunity to relate your learning to your real life work situations. The one day session will use professional actors in the afternoon so that you can practice handling real-life challenging conversations. Objectives By the end of the course you will be able to: Deal with a wide range of challenging conversations Describe the preferred behavioural style for giving feedback State the most appropriate influencing technique to use in your situations Explain how to give successful constructive feedback Content What are challenging conversations What type of challenging conversations occur? Why do we find them challenging? Communication Practical exercise to demonstrate and act as a refresher of the fundamentals of communication Barriers to communication especially in a difficult discussion Choosing the right behavioural style Refresher of assertiveness and why it is important in this context Practical exercise demonstrating how behaviour breeds behaviour, and the impact of choosing an inappropriate style Steps to using assertive behaviour Influencing Cialdini’s model for influence How to use influencing techniques in handling challenging conversations Practical application Feedback Understanding feedback – positive vs. negative Using the ABCBC model for feedback Using the basics of emotional intelligence to give effective feedback Practical application Practical Activities Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.