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🚀 Unlock Your Business Potential with Automated Marketing Mastery! 🚀   Are you tired of spending countless hours on manual marketing tasks, only to see minimal results? It's time to revolutionize your approach and harness the true power of marketing automation!   🌟 Introducing: Automated Marketing Mastery: Unleashing ActiveCampaign's Power 🌟   🚀 Why ActiveCampaign? 🚀   ActiveCampaign is not just another marketing tool; it's a game-changer! This comprehensive online course is designed to empower you with the knowledge and skills needed to master ActiveCampaign and take your marketing efforts to new heights.   🔥 What Will You Learn? 🔥   ✅ Strategic Automation: Discover how to design and implement automated marketing campaigns that resonate with your audience and drive conversions.   ✅ Personalized Customer Journeys: Learn the art of creating dynamic, personalized customer experiences that build lasting relationships.   ✅ Sales Funnel Optimization: Maximize your sales funnel efficiency and watch your revenue soar with expert insights into effective funnel strategies.   ✅ Behavioral Triggers: Uncover the secrets of leveraging customer behavior to trigger automated responses that boost engagement and loyalty.   ✅ Advanced Segmentation Techniques: Dive deep into the world of segmentation to target the right audience with the right message at the right time.   ✅ ROI Tracking and Analytics: Gain the skills to measure and optimize your marketing efforts for maximum return on investment.   🎓 What's Included? 🎓   🚀 Comprehensive Modules: A step-by-step guide, broken down into digestible modules, ensuring a seamless learning experience.   🚀 Real-life Case Studies: Explore real-world examples of successful campaigns and learn from industry experts who have mastered ActiveCampaign.   🚀 Interactive Quizzes and Assignments: Reinforce your learning with hands-on quizzes and assignments that solidify your understanding.   🚀 Live Q&A Sessions: Get your burning questions answered in real-time by our experts during exclusive live Q&A sessions.   🚀 Lifetime Access: Enjoy unlimited access to the course content and future updates, ensuring you stay ahead in the rapidly evolving world of marketing.   💥 Bonuses! 💥   Enroll now and receive exclusive bonuses, including downloadable templates, cheat sheets, and access to a supportive community of like-minded marketers.   🚀 Why Wait? Seize the Future of Marketing Today! 🚀 Transform your marketing strategy, streamline your processes, and watch your business thrive with Automated Marketing Mastery: Unleashing ActiveCampaign's Power. Don't miss out on this opportunity to revolutionize the way you do business! 🌐 Click 'Enroll Now' and Elevate Your Marketing Game! 🌐 Course Curriculum Basic Overview 00:00 Pricing and Account Opening 00:00 Affiliate and Partner Programs 00:00 Affiliate Marketing Policy 00:00 Settings 00:00 Trial Limitations 00:00 Zapier Integrations 00:00 Internal Integrations 00:00 Adding Contacts 00:00 Contact Management Tools 00:00 Creating Lists 00:00 List Management Tools 00:00 Create a Campaign - Broadcast E-Mail 00:00 Campaign Management Tools 00:00 Creating Autoresponders 00:00 Creating Forms 00:00 Reporting or Confirmation 00:00 Creating Deals 00:00 Managing Deals 00:00 Conclusion 00:00 Advanced Overview 00:00 Automations - Recipe Based 00:00 Creating Automations From Scratch - Customizing The Triggers 00:00 Creating Automations From Scratch - Actions Based on Triggers 00:00 E-Mail Deliverability - Authentication 00:00 E-Mail Deliverability - Authenticaiton - Part 2 00:00 E-Mail Deliverability - Mail-Tester 00:00 E-Mail Deliverability - Google Postmaster Tools - Part 1 00:00 E-Mail Deliverabitlity - Google Postmaster Tools - Part 2 00:00 E-Mail Deliverability - Poor Sender Remedies 00:00 Live Example - Setting Up and Integration - WordPress 00:00 Live Example - Setting Up a Zapier Integration 00:00 Live Example - Creating A List 00:00 Live Example - Creating A Form (1) 00:00 Live Example - Creating A Form (2) 00:00 Live Example - Creating an Automated Message 00:00 Live Example - Creating A Tag 00:00 Live Example - Creating a Tag Based Automation 00:00 Live Example - Creating A Deal Plus Automations 00:00 Conclusion 00:00

Dive into the heart of the travel and tourism industry with our all-inclusive "Travel And Tourism Consultant with Hospitality Management" bundle! This bundle, comprising eight essential courses, is meticulously crafted to arm you with the skills necessary to excel in this dynamic field. Did you know travel and tourism contribute over 10% of the world's GDP? With this bundle, you'll be well-prepared to tap into this thriving industry. Experience excellence in customer service, master the art of basic photography for visually captivating content and gain expertise in tour guiding, hospitality management, and restaurant supervision. Uplift your online presence as a travel blogger and become a master of being an exceptional concierge. With the "Travel And Tourism Consultant with Hospitality Management" bundle, you'll possess the knowledge and qualifications to curate remarkable client experiences. Join the ranks of successful professionals who have already forged fulfilling careers in the travel and tourism realm. Your journey begins now! The Eight CPD Accredited courses that the bundle includes are: Course 1: Travel and Tourism Course 2: Tour Guide Training Course 3: Travel Blogger Course 4: Concierge Course 5: Customer Service Diploma Course 6: Hospitality Management Level 2 Course 7: Restaurant Management Course 8: Basic Photography Learning outcomes Gain a deep understanding of the travel and tourism sector's dynamics, trends, and stakeholders. Develop exceptional service skills to enhance traveller satisfaction and loyalty. Acquire the knowledge to lead captivating and informative tours for diverse audiences. Learn to manage guest experiences and operations effectively within the hospitality industry. Master the art of engaging travel content creation and personal branding. Provide exceptional assistance and recommendations, enriching travellers' journeys. Experience a transformative pathway in the travel and tourism industry through our all-inclusive "Travel And Tourism Consultant with Hospitality Management" bundle. This carefully curated collection of 8 courses has been designed to equip you with the multifaceted skills needed to thrive in this dynamic field. As a travel enthusiast, this bundle opens doors to opportunities. Immerse yourself in the nuances of customer service excellence, gaining a solid foundation to cater to diverse traveller needs. Harness the power of basic photography to visually captivate audiences, a crucial skill in today's digital age. Our "Travel And Tourism Consultant with Hospitality Management" bundle ensures you're well-prepared to stand out. Unlock the secrets of impactful travel blogging, and perfect the art of being an exceptional concierge. With each course, you're one step closer to becoming a proficient travel consultant, equipped to offer personalised recommendations and create unforgettable travel experiences. Investing in the "Travel And Tourism Consultant with Hospitality Management" bundle means investing in your future. From customer service finesse to managing and marketing, you'll gain expertise in demand across the industry. Let your passion meet professionalism as you carve your niche in the travel and tourism realm. Take advantage of this opportunity to turn your love for travel into a thriving consultancy career. Enrol now and take the first step toward your exciting future! CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This "Travel And Tourism Consultant with Hospitality Management" bundle is for: Aspiring travel professionals Future tour guides and travel bloggers Hospitality enthusiasts Individuals pursuing a consultancy career Transitioning industry professionals Those dedicated to creating exceptional travel experiences Career path Entry-Level Travel Advisor/Consultant : £18,000 - £24,000/year Tour Guide/Operator : £20,000 - £30,000/year Travel Blogger/Content Creator : £20,000 - £40,000+/year Concierge Specialist Salary Range : £18,000 - £28,000/year Hospitality Manager/Supervisor : £25,000 - £40,000/year Travel and Tourism Consultant : £28,000 - £45,000/year Independent Consultant/Entrepreneur : £30,000 - £50,000+/year Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Imagine ditching the commute and becoming your own boss. E-commerce, or electronic commerce, is booming, offering a path to financial freedom through online businesses. This comprehensive course, 'E-Commerce: Complete Guide to Income Mastery,' is your key. We'll debunk the mystery of 'what is e-commerce' and equip you with the skills to thrive in this ever-growing digital marketplace. Whether you dream of a side hustle or a full-time career, this course paves the way to join the e-commerce revolution and potentially achieve financial independence, like a universal basic income you create through smart online strategies. Learning Outcomes Master the fundamentals of e-commerce and online selling. Craft a winning sales strategy for your online store. Implement effective marketing tactics to drive traffic and boost sales. Discover hot product ideas and profitable niches in the e-commerce landscape. Learn best practices to optimize your online store for success. Why buy this E-Commerce: Complete Guide to Income Mastery course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the E-Commerce: Complete Guide to Income Mastery there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this E-Commerce: Complete Guide to Income Mastery course for? Budding entrepreneurs seeking to launch e commerce business. Individuals seeking new income streams through e-commerce. Anyone curious about the world of online sales and marketing. People looking to develop in-demand e-commerce skills. Those seeking a flexible career path with financial potential. Prerequisites This E-Commerce: Complete Guide to Income Mastery does not require you to have any prior qualifications or experience. You can just enrol and start learning.This E-Commerce: Complete Guide to Income Mastery was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path E-commerce Manager: £35,000 - £55,000 Per Annum Digital Marketing Specialist: £25,000 - £40,000 Per Annum Social Media Manager: £22,000 - £35,000 Per Annum SEO Specialist: £28,000 - £45,000 Per Annum Content Marketing Manager: £30,000 - £50,000 Per Annum Web Developer (E-commerce): £28,000 - £48,000 Per Annum Course Curriculum E-Commerce: Complete Guide to Income Mastery Lesson 1 - Ecommerce Income Mastery - Overview 00:03:00 Lesson 2 - How to sell online step by step 00:06:00 Lesson 3 - Best Ecommerce Marketing Strategies 00:05:00 Lesson 4 - Hot Selling Ecommerce Business Ideas 00:06:00 Lesson 5 - Best Ecommerce Tips For Success 00:07:00 Lesson 6 - Best Dropshipping Product Categories to Sell 00:05:00 Lesson 7 - How to find the right eCommerce niche and start selling 00:04:00 Lesson 8 - How to drive traffic to your online store 00:04:00 Lesson 9 - Best Practices for highly effective eCommerce Product Videos 00:04:00 Lesson 10 - How to be a Virtual Assistant and start making income 00:04:00 Lesson 11 - Best eCommerce email marketing campaigns for higher engagement 00:04:00 Lesson 12 - Setting up an eCommerce loyalty program for more revenue 00:05:00 Lesson 13 - How to set up a Facebook ad funnel for e-commerce products 00:06:00 Lesson 14 - How to boost e-commerce sales using Instagram 00:05:00 Lesson 15 - Critical mistakes eCommerce store owners should avoid 00:05:00

🚀 Unlock the Power of Email Marketing with 'Maximizing Email Impact Using Amazon SES' Course! 📧 Are you ready to skyrocket your email marketing game and transform your business? Introducing our groundbreaking online course: 'Maximizing Email Impact Using Amazon SES' - your key to unlocking the full potential of Amazon Simple Email Service (SES) for unparalleled email success!   🌟 Why Choose Amazon SES? Amazon SES is more than just an email delivery service; it's a game-changer for businesses looking to streamline their email communications, enhance deliverability, and boost engagement. With its scalable infrastructure, powerful analytics, and cost-effective pricing, Amazon SES is the secret weapon to revolutionize your email marketing strategy.   💡 What You'll Learn: Mastering Amazon SES Setup: Navigate the intricacies of setting up Amazon SES like a pro. From authentication protocols to domain verification, we'll guide you through the entire process. Optimizing Deliverability: Learn the insider tips and tricks to ensure your emails land in the inbox, not the spam folder. Boost deliverability rates and reach your audience with precision. Personalization and Segmentation: Tailor your email campaigns for maximum impact. Understand how to use Amazon SES to create personalized and segmented campaigns that resonate with your audience. Advanced Analytics: Uncover the secrets hidden in your data. Leverage Amazon SES analytics to gain valuable insights into your email performance and make data-driven decisions for future campaigns. Automation Mastery: Save time and increase efficiency by automating your email workflows. Explore how to set up automated campaigns that nurture leads, drive conversions, and build customer loyalty. Troubleshooting and Best Practices: Overcome common challenges and pitfalls. Discover best practices for maintaining a high-quality sender reputation and troubleshooting issues to keep your email marketing on track.   🔥 Why Enroll in This Course? Expert-Led Instruction: Learn from industry experts with hands-on experience in maximizing email impact using Amazon SES. Practical Insights: Gain practical, real-world insights that you can apply immediately to see results. Lifetime Access: Enjoy unlimited access to course materials, updates, and a supportive community of like-minded professionals. Certificate of Completion: Showcase your expertise with a certificate upon successful course completion.   Don't miss out on the opportunity to transform your email marketing strategy and achieve unprecedented success with 'Maximizing Email Impact Using Amazon SES.' Enroll now and take the first step towards email mastery! 🚀📧 Course Curriculum Basic Overview 00:00 Basic Pricing for Amazon SES 00:00 Most Common Uses for SES 00:00 SES Terms of Service and Marketing E-Mail 00:00 GDPR Considerations 00:00 Set Up and Authentication - Part 1 00:00 Domain Authentication 00:00 From E-Mail and Authentication 00:00 Notifications and Authentication 00:00 Deliverability - Domains 00:00 Deliverability - E-Mail Addresses 00:00 Deliverability - Links - Dedicated IP 00:00 Content and Deliverability 00:00 Testing Sites and Deliverability 00:00 Double or Single Opt-In and Deliverability 00:00 Using an Interface and SMTP Credentials 00:00 3 SES Interfaces 00:00 3 SES Interfaces - Part 2 00:00 3 SES Interfaces - Part 3 00:00 Conclusion 00:00 Advanced Overview 00:00 Server Based Systems and Technical Ability 00:00 Cost Vs. Cloud Based Interfaces 00:00 Server Based - Unzip and Upload Mautic 00:00 Why Mautic May Not Be a Straigth Forward Install 00:00 Server Based - Download Sendy and Upload to the Server 00:00 Server Based - Sendy FTP File Permissions 00:00 Server Based - Sendy Installation and IAM User Creation 00:00 Server Based - E-Mail Verification With Sendy 00:00 Cloud Based - E-Mail Octopus 00:00 Cloud Based- E-Mail Octopus SES Access 00:00 Cloud Based - E-Mail Octopus - Connection 00:00 Cloud Based - E-Mail Octopus - Promoting Website Domains 00:00 Sendy WordPress Integration 00:00 E-Mail Octopus WordPress Installation 00:00 WP Basic Set Up 00:00 WP Plugin Set Up 00:00 WP Interface SES Connection 00:00 WP Transactional and Notifcation E-Mails 00:00 WP Newsletter E-Mail Paid Plugin 00:00 Conclusion 00:00

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00

Do you want to learn the basics of sales? Do you want to build a foundation for your sales effectiveness? Do you want to find out how to target your customers? Do you want to learn how to close more sales using proven skills and techniques and boost your income? If yes, then this course is just tailored for you. Description: Ever wondered about the sales techniques sharpened and mastered by leading organisations, for example, Makeup Forever, The balm and other present day brands such as Anastasia, Max factor and Gosh? Well look no further - this course covers essential sales techniques and strategies, and introduces the learners to how organisations function. Furthermore, students will likewise figure out how a current deals structure roles and what are the distinctive parts involved that add to its usefulness. Through engaging and meaningful discussions, students will likewise figure out how to distinguish and focus on their clients, how to compose and convey convincing pitches, and also how to qualify and how to structure sales channels. Who is the course for? Fresh graduates. New sales representative. Business people, new companies, occupied entrepreneurs who need rapidly to pick up the fundamental skills of selling and persuading. Individuals who are considering sales as a career in the future. People who have to deal with customers face-to-face. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Salesmanship is a useful qualification to possess, and would be beneficial for the following professionals: Sales representative. Customer service manager. Sales executive. Word press VA. Internet marketing assistant. Much more. Salesmanship Introduction To Salesmanship 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks online. There's only so much time they're willing to spend carrying on clicking. This mentality isn't just restricted to the world of B2C. In our increasingly hectic world, where information is expected to be available instantly, it applies just as much to B2B. In this workshop, we look at how putting yourself in the shoes of your customer and mapping their decision-making and buying journey is critical to ensuring that you provide what they perceive as fast solutions and added value. You will learn all about the three pillars for creating competitive brand experiences: Customer engagement planning puts you firmly in the shoes of your customer, helping you to build meaningful marketing communications delivered through the right resources at the right time to inspire your customers to engage with you. This programme will help participants to: Understand the evolution of the customer buying journey Map a customer buying journey for your brand or solutions Understand the customer micro-moments and signals indicating interest and buying intent, both online and offline Apply the psychology of branding to build marketing communications with impact Develop sales and marketing content that differentiates your brand(s) from the competition by demonstrating unique value and how you can meet your customer's needs 1 The evolution of the customer journey Understand how the use of mobile has had an impact on the customer buying journey where today's customers can research and compare products and solutions whenever and wherever they like, making the purchase journey even less linear Explore how marketers are adapting to this new customer behaviour and drawing upon various strategies to win the hearts and minds of their audiences 2 The See-Think-Do-Care framework Explore the many different frameworks used to track the customer journey Understand and apply the modern marketing model, where the internet has enabled the customer to hop between multiple touchpoints before making a purchase decision 3 Customer micro-moments and signals in their buying journey Understand the online and offline moments when customers seek information to research and make buying decisions Apply this understanding to build a marketing communication plan to reach customers at all stages of their buying journey 4 The role of branding in the customer journey Explore the psychology of branding Learn how to ensure your branding is relevant to your target customer needs Bring together your brand value and story to achieve brand loyalty 5 The Why-How-What framework Apply a systematic approach to build a successful and compelling brand Understand how starting with 'why' will help build your brand purpose Apply the content marketing matrix to communicate your brand's value Apply the hero-help-hub model to build engaging content marketing Actionable outcomes We will use your brand examples to provide opportunities for practice: You will learn and reflect on best practice examples of customer engagement You will discover your brand value, purpose and the 'sweet spot' to drive engagement with your customers You will create a customer engagement plan that can be implemented immediately within your business You will receive immediate feedback on your customer engagement plan You will have the opportunity to share common issues and solutions with your colleagues in the group

Conflict Resolution in the Workplace Course Overview This conflict resolution in the workplace course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale. This conflict resolution in the workplace course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up. As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down. Who should take this course? This conflict resolution in the workplace course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The conflict resolution in the workplace course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management. This conflict resolution in the workplace course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set. Entry Requirement There are no academic entry requirements for this conflict resolution in the workplace course, and it is open to students of all academic backgrounds. Course Curriculum Module 1: The Causes and Symptoms of Conflict at Work Module 2: Resolving Conflict Module 3: The Five Conflict Modes Module 4: Using the Modes Module 5: Assertiveness Module 6: Making Positive Outcomes Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 Overview Conflict Resolution in the Workplace Course Overview This conflict resolution in the workplace course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale. This conflict resolution in the workplace course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up. As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down. Who should take this course? This conflict resolution in the workplace course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The conflict resolution in the workplace course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management. This conflict resolution in the workplace course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set. Entry Requirement There are no academic entry requirements for this conflict resolution in the workplace course, and it is open to students of all academic backgrounds. Course Curriculum Module 1: The Causes and Symptoms of Conflict at Work Module 2: Resolving Conflict Module 3: The Five Conflict Modes Module 4: Using the Modes Module 5: Assertiveness Module 6: Making Positive Outcomes Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQ Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org Course Fee £25 £60 58% OFF 👉 CPD UK Accredited PDF Certificate Included 4 interest-free payments of £6.25 Conflict Resolution in the Workplace Online Course quantity ENROL NOW Duration: * Hours Instant Access Get In Touch Today Live CHAT WITH US CALL ON - 0300 124 5585 Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org