352 Courses delivered Online

Do you want to make a difference in your organisation and ensure that customers receive high-quality services? Are you interested in a career that offers exciting opportunities for growth and development? If so, the quality and service delivery industry may be the right fit for you. Delivering quality services is essential in any industry. Gain a comprehensive understanding of managing quality and service delivery through this course. Learn how to continuously improve and manage quality, build a strong team, and meet stakeholder expectations. With the increasing demand for quality services, there is a growing need for individuals who have the skills and knowledge to manage and improve service delivery processes. This industry offers various career paths, including quality management, operations management, customer service, and process improvement. Learning outcomes: Understand the importance of stakeholders in quality service delivery Identify and implement continuous improvement strategies Manage and lead teams towards quality service delivery Utilise theories of quality to improve processes Evaluate and improve quality management systems Ensure customer satisfaction through effective service delivery In today's competitive market, delivering high-quality services is essential to gain a competitive edge. This course will provide you with the knowledge and skills to manage quality and service delivery effectively. You will gain a deep understanding of the importance of stakeholders and their expectations, and how to continuously improve service delivery processes. You will explore various theories of quality and learn how to apply them to your organisation's processes to achieve quality service delivery. Additionally, you will learn how to build and manage teams to ensure effective service delivery. By the end of this course, you will be equipped to evaluate and improve quality management systems and ensure customer satisfaction. Whether you are a manager or an aspiring professional looking to improve your skills, this course is for you. It is designed for individuals working in any industry where service delivery is a key factor in success. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and team leaders Quality assurance professionals Operations managers Customer service professionals Career path Quality Manager (£30,000 - £60,000 per annum) Operations Manager (£25,000 - £60,000 per annum) Customer Service Manager (£20,000 - £50,000 per annum) Process Improvement Manager (£30,000 - £70,000 per annum) Service Delivery Manager (£30,000 - £60,000 per annum) Business Analyst (£25,000 - £55,000 per annum)

Free Level 4 QLS Endorsed Certificate | CPD Accredited | 120 CPD Points | Advanced Learning Materials | Lifetime Access

The Risk Management course is designed to provide learners with in-depth knowledge of the financial risks that organisations face and how to mitigate them. It includes a comprehensive overview of how financial risk arises and the risk management process, ideal for business owners and anyone looking to develop expert competency in this field.  Through instructor-led guidance, you will learn how to implement a secure risk management plan for your organisation, developing the core skills needed to identify, analyse, evaluate, monitor and treat different types of financial risk. You will become an expert in measuring the effectiveness of continuous improvement to ensure the standards and best practices are upheld. What's more, you'll have the expertise to minimise threats and maximise opportunities that will see your company thrive. This course is Quality Licence Scheme endorsed, providing you with up-to-date strategies and information ideal for anyone looking to take their career to the next level. Learning Outcomes: Have an excellent understanding of how financial risk arises Understand the concepts, objectives and standards of risk management Learn the fundamental steps involved in the risk management process Familiarise with the different classifications and types of financial risk Know exactly how risk management benefits and protects an organisation Identify the key components of enterprise risk management (ERM) Become an expert in identifying, analysing, evaluating, monitoring and treating risk Know how to measure the effectiveness of continuous improvement Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? This risk management training course is ideal for business owners and anyone looking to establish a career in this field. There are no specific entry requirements for this course, which is open to both part-time and full-time learners. Study at your own pace, in your own time, from any device with an internet connection. Career Path On successful completion, learners will have the practical skills and knowledge to identify, monitor and treat risk effectively, with the credentials to kickstart a career in any of the following professions:  Senior Risk Manager Project Manager Head of Risk & Compliance Head of Risk Course Content Module 1- Introduction to Risk Management Introduction to Risk Management 00:22:00 Module 2: Risk and Types of Risk Risk and Types of Risk 00:22:00 Module 3: Benefits of Risk Management Benefits of Risk Management 00:15:00 Module 4: Enterprise Risk Management Enterprise Risk Management 00:25:00 Module 5: Risk Management Process Risk Management Process 00:13:00 Module 6: Risk Analysis & Assessment Risk Analysis Assessment 00:30:00 Module 7: The Risk Evaluation Process The Risk Evaluation Process 00:34:00 Module 8: Managing Financial Risks Managing Financial Risks 00:33:00 Module 9 - The Fundamentals of Operational Risk Management The Fundamentals of Operational Risk Management 00:33:00 Module 10 - Managing Technology Risks Managing Technology Risks 00:21:00 Module 11: Managing Legal & Political Risk Managing Legal Political Risk 00:25:00 Module 12 - Environmental Risk Assessment Environmental Risk Assessment 00:28:00 Module 13 - Risk Assessment at Workplace Risk Assessment at Workplace 00:17:00 Module 14: Market & Social Risk Assessment Market Social Risk Assessment 00:38:00 Module 15 - Preparing Risk Management Plan: Step by Step Preparing Risk Management Plan Step by Step 00:24:00 Assignment Assignment - Risk Management Advanced Diploma 4 weeks Order your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

As a healthcare professional or a patient, medication safety is crucial for ensuring effective healthcare delivery.Look no further! Our Medication Errors: Prevention and Management course is designed to equip you with the knowledge and skills necessary to ensure safe administration, storage, supply, and disposal of medications. With a focus on key principles of medication management and patient involvement in medication safety, this course will prepare you to communicate effectively with colleagues and patients, handle hazardous drugs safely, and maintain accurate records. Enrol now and become an expert in medication safety and management. Learning Outcomes: Understand the importance of safe medication management Comply with relevant legislation and licensing requirements Communicate effectively with colleagues and patients about medication safety Administer medications safely and accurately Involve patients in medication safety and management Store, supply, and dispose of medication safely Handle hazardous drugs safely Maintain accurate records and participate in audit processes Medication safety is crucial for healthcare professionals, patients, and their families. Our Medication Errors: Prevention and Management course provides a comprehensive overview of safe medication management. You will learn about key principles of medication management, including legislation and licensing requirements, communication and professional etiquette, safe administration, and patient involvement in medication safety. You will also learn about the storage, supply, and disposal of medication, as well as the safe handling of hazardous drugs. Finally, you will learn about record-keeping and audit processes to ensure continuous improvement in medication safety. Whether you are a healthcare professional or a patient or a caregiver, this course will equip you with the knowledge and skills to ensure safe medication management. Certification Upon completion of the Medication Errors: Prevention and Management course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals, including nurses, doctors, and pharmacists, who want to improve their medication management skills and ensure patient safety. Patients and caregivers who want to learn about safe medication management and become active participants in their own care. Individuals who are interested in pursuing a career in healthcare or medication management. Anyone who wants to learn about safe medication management and contribute to a safer healthcare system. Career path After completing this course, you will have the knowledge and skills necessary to pursue a career in healthcare or medication management. Some potential job titles include: Medication Safety Officer: £35,000 - £60,000 per year Clinical Pharmacist: £26,000 - £50,000 per year Nursing Coordinator: £25,000 - £45,000 per year Patient Safety Manager: £30,000 - £60,000 per year

Overview This Operations Management: Process Mapping & Supply Chain will unlock your full potential and will show you how to excel in a career in Operations Management: Process Mapping & Supply Chain. So upskill now and reach your full potential. Everything you need to get started in Operations Management: Process Mapping & Supply Chain is available in this course. Learning and progressing are the hallmarks of personal development. This Operations Management: Process Mapping & Supply Chain will quickly teach you the must-have skills needed to start in the relevant industry. In This Operations Management: Process Mapping & Supply Chain Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Operations Management: Process Mapping & Supply Chain skills to help you advance your career. Acquire a comprehensive understanding of various Operations Management: Process Mapping & Supply Chain topics and tips from industry experts. Learn in-demand Operations Management: Process Mapping & Supply Chain skills that are in high demand among UK employers, which will help you to kickstart your career. This Operations Management: Process Mapping & Supply Chain covers everything you must know to stand against the tough competition in the Operations Management: Process Mapping & Supply Chain field.  The future is truly yours to seize with this Operations Management: Process Mapping & Supply Chain. Enrol today and complete the course to achieve a Operations Management: Process Mapping & Supply Chain certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Operations Management: Process Mapping & Supply Chain can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Operations Management: Process Mapping & Supply Chain, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Operations Management: Process Mapping & Supply Chain, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Operations Management: Process Mapping & Supply Chain is suitable for anyone aspiring to start a career in Operations Management: Process Mapping & Supply Chain; even if you are new to this and have no prior knowledge on Operations Management: Process Mapping & Supply Chain, this course is going to be very easy for you to understand.  And if you are already working in the Operations Management: Process Mapping & Supply Chain field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Operations Management: Process Mapping & Supply Chain is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Operations Management: Process Mapping & Supply Chain has no prerequisite.  You don't need any educational qualification or experience to enrol in the Operations Management: Process Mapping & Supply Chain. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Operations Management: Process Mapping & Supply Chain. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Section 01: Process Management, Process Mapping and Design Introduction to Process Management 00:03:00 Processes 00:02:00 Procedures 00:04:00 Process Mapping and Design 00:05:00 Where Can Process Mapping Be Used? 00:06:00 Types of Processes 00:03:00 Section 02: Procedural Outline/Quality, Communication Management & Process Re-Engineering Procedural Outline and Quality and Standard Operating Procedures 00:02:00 Communication and Information Management 00:02:00 The Cascade 00:04:00 The 'Suck-Up' Model of Communication 00:03:00 Process Re-Engineering 00:04:00 Section 03: Quality and Productivity Management Quality and Productivity Management 00:04:00 Cost of Quality 00:04:00 Origins of TQM 00:04:00 The Plan-Do-Study-Act Cycle 00:02:00 Benchmarking, Employee Empowerment and Team Approach 00:02:00 Use of Quality Tools 00:04:00 Product Design 00:05:00 ISO International Standards 00:04:00 Six Sigma 00:04:00 Section 04: Supply Chain Management Introduction to Supply Chain Management 00:03:00 Challenge to Supply Chain Management - Bullwhip Effect 00:02:00 Lean Operations Systems 00:04:00 Lean for Production and Services 00:04:00 Services and Delivery in Supply Chain 00:03:00 Supplier Performance Matrix 00:02:00 Demand and Volume Projections 00:02:00 Section 05: Supply Chain Management, Continuous Improvement & Technology Inventory & Cycle Optimization -Just in Time (JIT) vs Just in Case 00:05:00 Top Five Techniques to Achieve Inventory Optimization 00:03:00 The Philosophy of JIT 00:04:00 Kanban Production 00:05:00 JIT and Lean Systems within OM 00:06:00 Supply Chain Networks 00:04:00 Continuous Improvement 00:03:00 Getting Started With Kaizen 00:03:00 Technology in Process and Supply Chain Management 00:01:00

Sigma six lean is a collaborative team effort process to develop performance by removing waste and reducing variations to increase company profits. If you want to learn more about this field, the Level 3 Diploma in Six Sigma & Lean Process course will assist you further in your quest. The course introduces you with the basic introduction of sigma process along with its history. It teaches you basic fourteen Toyota principals dividing into four parts such as people and partner, process, problem-solving, and philosophy. The course further teaches you the five principles of lean business. The course enhances your efficiency to increase your company profit in a sound bite. Who is the course for? Professionals who want to know how six sigma works Businessmen interested in improving their work process by reducing waste to increase profitability Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Lean Process Module One - Getting Started 00:30:00 Module Two - Understanding Lean 01:00:00 Module Three - Liker's Toyota Way 01:00:00 Module Four - The TPS House 01:00:00 Module Five - The Five Principles of Lean Business 01:00:00 Module Six - The First Improvement Concept (Value) 01:00:00 Module Seven - The Second Improvement Concept (Waste) 01:00:00 Module Eight - The Third Improvement Concept (Variation) 01:00:00 Module Nine - The Fourth Improvement Concept (Complexity) 01:00:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 01:00:00 Module Eleven - The Improvement Toolkit 00:30:00 Module Twelve - Wrapping Up 01:30:00 Six Sigma Six Sigma Basics 00:15:00 Improvement Tools 00:30:00 Management Tools for Generating Ideas 00:15:00 Continuous Improvement 00:30:00 Customer Relationships 00:30:00 Mock Exam Mock Exam- Level 3 Diploma in Six Sigma & Lean Process 00:20:00 Final Exam Final Exam- Level 3 Diploma in Six Sigma & Lean Process 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Are you keen on driving your team towards unprecedented efficiency? The key lies in Agile Project Management. Get the skills you need to thrive in the fast-paced corporate world with our Agile Project Management - CPD Certified course. This program is dedicated to equipping you with a thorough understanding of Agile Project Management methodologies, allowing you to lead projects with flexibility, efficiency, and adaptability. Unlock a new realm of project management where traditional approaches are set aside in favour of more responsive strategies. Agile Project Management enables you to handle rapid changes in project scopes, ensuring on-time delivery without compromising quality. This course will provide you with the essentials to effectively implement Agile Project Management principles in your organisation. Become a highly sought-after project manager in the ever-evolving corporate landscape. Join our Agile Project Management course and transform your career trajectory. Become part of the Agile Project Management revolution and set new benchmarks of project excellence. Courses Are Included in this Agile Project Management - CPD Certified Bundle: Course 01: Agile Project Management Course 02: Agile Scrum Certification Course 03: Agile Business Analyst Training Course 04: Financial Analysis for Finance Reports Course 05: Team Management and Leadership Development Training Course 06: Compliance Risk and Management Learning Objectives: Acquire a comprehensive understanding of Agile Project Management methodologies and principles. Develop strategies to implement Agile Project Management effectively, fostering innovation and flexibility. Understand how Agile Project Management can enhance team collaboration, improve product quality, and ensure timely project delivery. Gain skills to manage project changes and risks effectively using Agile Project Management techniques. Recognize the benefits and challenges of Agile Project Management, and learn strategies to ensure successful agile transitions. Develop leadership skills tailored to Agile Project Management, promoting an environment of continuous improvement and responsiveness. Why Choose Our Bundle Course? FREE Agile Project Management certificate accredited Get a free student ID card with Agile Project Management Training Get instant access to this Agile Project Management course. Learn Agile Project Management from anywhere in the world Agile Project Management is affordable and simple to understand Agile Project Management is entirely online, interactive lesson with voiceover audio Lifetime access 24/7 tutor support Start your learning journey straightaway! This course curriculum has been designed by Agile Project Management experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Agile Project Management with ease. You'll discover how to master the Agile Project Management skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Agile Project Management bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is suitable for everyone. Requirements You will not need any prior background or expertise to enrol in this Agile Project Management - CPD Certified . Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

🚀 Elevate Your Business with 'Strategic Marketing Initiatives for Customer Growth' Online Course! 🚀   Are you ready to skyrocket your business to new heights? Unleash the power of strategic marketing with our exclusive online course - 'Strategic Marketing Initiatives for Customer Growth.' Whether you're a seasoned entrepreneur or just starting, this course is your roadmap to success!   🌟 Module 1: Introduction Dive into the foundations of strategic marketing as we kickstart your journey towards business excellence. Discover the key principles, concepts, and frameworks that form the backbone of successful marketing initiatives. Gain insights into market dynamics, consumer behavior, and the latest trends that will shape your marketing strategy. 🔥 Module 2: Marketing Programs Unlock the secrets to creating impactful marketing programs that resonate with your target audience. From traditional methods to cutting-edge digital strategies, this module covers it all. Learn how to design and implement campaigns that not only attract but also retain customers. Explore case studies of successful marketing programs and adapt them to suit your unique business needs.   ✨ What You'll Gain: Strategic Thinking: Develop a strategic mindset to identify and leverage opportunities in the market. Effective Planning: Learn how to plan and execute marketing initiatives that align with your business goals. Customer-Centric Approach: Understand your customers better and tailor your marketing efforts to meet their needs. Measurable Results: Discover how to track and measure the success of your marketing programs for continuous improvement. Industry Insights: Stay ahead of the competition with the latest trends and insights in the ever-evolving marketing landscape.   👩‍💻 Who Should Enroll: Entrepreneurs and Small Business Owners Marketing Professionals Aspiring Marketers and Students Anyone Looking to Boost Customer Growth   🌐 Why Choose Our Course: Expert Instructors: Learn from industry experts with a proven track record in strategic marketing. Flexible Learning: Study at your own pace and from the comfort of your home or office. Practical Applications: Gain real-world skills through practical exercises and case studies. Lifetime Access: Enjoy lifetime access to course materials and updates.   🎯 Don't miss this opportunity to transform your marketing approach and drive unprecedented growth for your business! Enroll now and embark on a journey towards success! Course Curriculum Module 1- Introduction Marketing Programs Explained 00:00 Module 2- Marketing Programs What types of marketing programs are best for your business 00:00 Your Website 00:00 SEO 00:00 Advertising Online 00:00 Print Advertising 00:00 Press Relations 00:00 Social Media 00:00 Email 00:00 Content Marketing 00:00 Trade Shows 00:00 Retention Marketing 00:00 Additional Marketing Programs 00:00

Explore the fundamentals of handling hazardous substances safely with our COSHH Basics course. Gain insights into COSHH legislation, health impacts, risk assessments, and control measures. Enhance workplace safety and compliance today!

Learn to enhance human performance through effective feedback by enrolling the Giving and Receiving Feedback course. Feedback or correcting errors and mistakes is an essential part both for the students and employees. Correcting your employees or students and make them feel positive towards the correction is as necessary as the Business plan. The course is helpful for both employer and employee. As an employer, you will explore how to provide useful feedback to your employee while as an employee you will learn to receive the feedback positively for enhancing your performance. The course helps you to develop a structured model for giving feedback and guides you to set your min while providing feedback. You will learn to change your behaviour by developing action plans and accountability. Upon completion, you will learn to use feedback for enhancing the human performance. What Will I Learn? You will learn the essential attitudes or mindset that leads to effective feedback. You will learn how and why feedback can go wrong and result in extreme anxiety on the part of both the giver and receiver of feedback. You will be able to use a structured model for giving feedback in a positive and helpful way. You will assure behaviour change by developing action plans and accountability. You will also practice a model for receiving feedback in a manner that will maximize the value of feedback received. Requirements Only the desire to help your team members improve their performance. Module: 01 Introduction FREE 00:03:00 Course Purpose and Objectives FREE 00:04:00 Why it Matters - When We Fail Straight Talk FREE 00:06:00 Activity - When and Why We Fail to Give Feedback 00:01:00 Characteristics of Great Managers FREE 00:03:00 Values that Enable Feedback 00:03:00 Activity - How have the Values Worked for You? 00:02:00 Module: 02 A Few Laws of Feedback 00:05:00 How Things Can Go Wrong 00:05:00 Activity - Creating the Right Mindset 00:02:00 The Continuum of Engagement 00:03:00 Guidelines for Giving Feedback 00:04:00 Module: 03 A Model for Effective Feedback 00:07:00 Activity - Practice Giving Feedback 00:01:00 Setting Goals and Action Planning 00:05:00 Continuous Improvement and Fact-Based Feedback 00:05:00 Guidelines for Receiving Feedback 00:06:00 Activity - Practice Receiving Feedback 00:01:00 Summary 00:02:00 Mock Exam Final Exam