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QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Estate Agent and Property Management If you want to learn about Estate Agent and Property Management and become an expert in the field, you have arrived at the right place. Industry experts designed this Estate Agent and Property Management course to enable you to learn quickly and efficiently and at your own pace and convenience. If you're looking to start a career in estate agency and property management, or you're an experienced professional looking to enhance your skills, our "Estate Agent and Property Management" online course is the perfect solution. Our expert instructors will guide you through comprehensive training in property management, marketing and sales, customer service, and more. You'll learn how to effectively market and sell properties, manage and maintain properties, and provide outstanding customer service to clients. This course is delivered entirely online, allowing you to learn at your own pace and on your own schedule. Enroll now and take the first step towards a rewarding career in estate agency and property management! Learning Outcomes After completing this Estate Agent and Property Management course, learner will be able to: Understand the fundamental knowledge of estate agents Gain a thorough understanding of business planning Understand acquisition of ownership Understand other rights to property Gain a solid understanding of land use control, environmental liability and leases Understand how to make your first real estate investment Know how to determine a good deal Know how to write money-making contracts Understand negotiations Gain in-depth knowledge about tax and real estate finance Understand regulation of estate agents Why Choose this Estate Agent and Property Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Estate Agent and Property Management course. Free Course Course 01: Property Management Others Benefits of this Estate Agent and Property Management Course: Free 2 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Estate Agent and Property Management course] Course Curriculum of This Course Module 1: Basic Knowledge of Estate Agents Estate Agent Start Thinking Decide to be an Estate Agent Laying It All Out Finding Value The Real Deal Module 2: Business Planning Writing Your Business Plan Experience Pays Figuring Your Commission Outlining Your Key Goals Outlining Your Business Plan Stoking Growth Module 3: Ownership of Real Estate Freehold Ownership Leasehold Ownership Other Interests In Land Restrictions on Ownership by Foreigners Module 4: Acquisition of Ownership Formal Requirements Registration Asset Deals Share Deals Public Auctions Module 5: Other Rights to Property Mortgages and Charges Easements Pre‑emption Rights Options Overage Module 6: Land Use Control The Process to Use Property Control Module 7: Environmental Liability Responsibility for the Environment Module 8: Leases Duration Rent Rent Review Operating Expenses Maintenance, Repair and Renovation at End of Lease Assignments/ Transfers Subleases Termination Sale of the Leased Property Module 9: Making Your First Real Estate Investment Use Positive Leverage to Maximise Your Return Remember That Location Is Paramount Buy the Least Expensive House on the Street Confirm Your Neighbourhood School with the Central Administration Consider Resale Value When You Buy Hire a Property Inspector Have a Buyer's Broker Represent You Use the Four Best Ways to Shop for a Mortgage Explore the Fixed-Rate Mortgage Save with a 15-Year Mortgage Concentrate on Resale Potential Rather Than Age of a Property Never Fall in Love with a Property Get a Second Opinion on Price Use a Lease Option Be Cautious When Buying a New Home from a Builder Read the Survey Carefully Have Your Title Company Delete Exceptions in Its Title Commitment Module 10: How to Determine a Good Deal? How Do You Determine a Good Deal? The Cost Approach The Market Approach The Income Approach The Enhanced Value Approach Module 11: How to Write Money-Making Contracts Learn the Rules of Contract Drafting Protect Your Purchases with a Financing Contingency Clause Diffuse Balloon Mortgages with Extension Options Avoid Personal Liability with an Escrow Deposit Create 'Outs' in Your Contracts Specify Time Limits in Contracts Add Performance Requirements to Your Contract Review All Leases on a Property Prior to Settlement Demand 'Guarantees' on Financial Representations Avoid Outstanding Lease Payments Employ Closing Extenders Keep Your Option to Sell Open Increase Deductions with Written Tax Allocations Use Outside Property Inspectors Ask for a Pre Executed Mortgage Satisfaction Itemise Personal Property That Is Part of Purchase Shift Cash Expenses to the Seller Generate Cash with Rebates for Repairs Get Pest Inspection on Improved Property Place the Burden of Title Insurance on the Seller Get the Property Surveyed Make Your Contract Clauses Survive Closings Use Default, Severability, and Binding-Agreement Clauses Use Penalty Provisions to Ensure Timely Property Possession Conduct a Final Inspection Insure against Property Damage Disclose Professional Relations Module 12: The Art of the Deal: Negotiations Understand That 'No' Doesn't Always Mean No Control the Playing Field Use the Power of Silence Employ Take-Away Options Use a Conversational Approach Use Your Star Negotiator Never Negotiate against Yourself Module 13: How to Sell Your Property Price It Right Use the Three Most Common Appraisal Methods Find the Right Buyer Pass the Two-Minute Test Module 14: Tax Stamp Duty Land Tax Value Added Tax Other Real Estate Taxes Taxation of Rental Income from Real Estate Taxation of Dividends from a Company Owning Real Estate Taxation of Capital Gains on Real Estate Taxation of Capital Gains from the Disposal of Shares in a Company Owning Real Estate Taxation of Gain on Disposal of a Partnership Interest in a Partnership Owning Real Estate Real Estate Investment Trusts Real Estate Funds Module 15: Real Estate Finance Interest Rate Risks Assets Held as Security Further Collateral Agreements Taxation on the Creation of Security Module 16: Regulation of Estate Agents Who Regulates Estate Agents? Estate Agents Act 1979 (EAA 1979) Consumer Protection from Unfair Trading Regulations 2008 (the 'CPRs') Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Consumers, Estate Agents and Redress Act 2007 Town and Country Planning (Control of Advertisements) Regulations 1992 Money Laundering Regulations 2007 Assessment Method After completing each module of the Estate Agent and Property Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Estate Agent and Property Management course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Estate Agent and Property Management This Estate Agent and Property Management course is suitable for anyone who aspires to work in or currently works in the health care sector. Requirements Estate Agent and Property Management There are no specific requirements for this Estate Agent and Property Management course because it does not require any advanced knowledge or skills. Career path Estate Agent and Property Management After completing this Estate Agent course, you will gain in-depth knowledge about real estate and you will be able to pursue a variety of rewarding career opportunities, such as- Real Estate Agent Real Estate Broker Real Estate Investor Property Developer Property Manager

Estate Agent and Property Management If you want to learn about Estate Agent and Property Management and become an expert in the field, you have arrived at the right place. Industry experts designed this Estate Agent and Property Management course to enable you to learn quickly and efficiently and at your own pace and convenience. If you're looking to start a career in estate agency and property management, or you're an experienced professional looking to enhance your skills, our "Estate Agent and Property Management" online course is the perfect solution. Our expert instructors will guide you through comprehensive training in property management, marketing and sales, customer service, and more. You'll learn how to effectively market and sell properties, manage and maintain properties, and provide outstanding customer service to clients. This course is delivered entirely online, allowing you to learn at your own pace and on your own schedule. Enroll now and take the first step towards a rewarding career in estate agency and property management! Learning Outcomes After completing this Estate Agent and Property Management course, learner will be able to: Understand the fundamental knowledge of estate agents Gain a thorough understanding of business planning Understand acquisition of ownership Understand other rights to property Gain a solid understanding of land use control, environmental liability and leases Understand how to make your first real estate investment Know how to determine a good deal Know how to write money-making contracts Understand negotiations Gain in-depth knowledge about tax and real estate finance Understand regulation of estate agents Why Choose this Estate Agent and Property Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Estate Agent and Property Management course. Free Course Course 01: Property Management Others Benefits of this Estate Agent and Property Management Course: Free 2 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Estate Agent and Property Management course] Course Curriculum of This Course Module 1: Basic Knowledge of Estate Agents Estate Agent Start Thinking Decide to be an Estate Agent Laying It All Out Finding Value The Real Deal Module 2: Business Planning Writing Your Business Plan Experience Pays Figuring Your Commission Outlining Your Key Goals Outlining Your Business Plan Stoking Growth Module 3: Ownership of Real Estate Freehold Ownership Leasehold Ownership Other Interests In Land Restrictions on Ownership by Foreigners Module 4: Acquisition of Ownership Formal Requirements Registration Asset Deals Share Deals Public Auctions Module 5: Other Rights to Property Mortgages and Charges Easements Pre‑emption Rights Options Overage Module 6: Land Use Control The Process to Use Property Control Module 7: Environmental Liability Responsibility for the Environment Module 8: Leases Duration Rent Rent Review Operating Expenses Maintenance, Repair and Renovation at End of Lease Assignments/ Transfers Subleases Termination Sale of the Leased Property Module 9: Making Your First Real Estate Investment Use Positive Leverage to Maximise Your Return Remember That Location Is Paramount Buy the Least Expensive House on the Street Confirm Your Neighbourhood School with the Central Administration Consider Resale Value When You Buy Hire a Property Inspector Have a Buyer's Broker Represent You Use the Four Best Ways to Shop for a Mortgage Explore the Fixed-Rate Mortgage Save with a 15-Year Mortgage Concentrate on Resale Potential Rather Than Age of a Property Never Fall in Love with a Property Get a Second Opinion on Price Use a Lease Option Be Cautious When Buying a New Home from a Builder Read the Survey Carefully Have Your Title Company Delete Exceptions in Its Title Commitment Module 10: How to Determine a Good Deal? How Do You Determine a Good Deal? The Cost Approach The Market Approach The Income Approach The Enhanced Value Approach Module 11: How to Write Money-Making Contracts Learn the Rules of Contract Drafting Protect Your Purchases with a Financing Contingency Clause Diffuse Balloon Mortgages with Extension Options Avoid Personal Liability with an Escrow Deposit Create 'Outs' in Your Contracts Specify Time Limits in Contracts Add Performance Requirements to Your Contract Review All Leases on a Property Prior to Settlement Demand 'Guarantees' on Financial Representations Avoid Outstanding Lease Payments Employ Closing Extenders Keep Your Option to Sell Open Increase Deductions with Written Tax Allocations Use Outside Property Inspectors Ask for a Pre Executed Mortgage Satisfaction Itemise Personal Property That Is Part of Purchase Shift Cash Expenses to the Seller Generate Cash with Rebates for Repairs Get Pest Inspection on Improved Property Place the Burden of Title Insurance on the Seller Get the Property Surveyed Make Your Contract Clauses Survive Closings Use Default, Severability, and Binding-Agreement Clauses Use Penalty Provisions to Ensure Timely Property Possession Conduct a Final Inspection Insure against Property Damage Disclose Professional Relations Module 12: The Art of the Deal: Negotiations Understand That 'No' Doesn't Always Mean No Control the Playing Field Use the Power of Silence Employ Take-Away Options Use a Conversational Approach Use Your Star Negotiator Never Negotiate against Yourself Module 13: How to Sell Your Property Price It Right Use the Three Most Common Appraisal Methods Find the Right Buyer Pass the Two-Minute Test Module 14: Tax Stamp Duty Land Tax Value Added Tax Other Real Estate Taxes Taxation of Rental Income from Real Estate Taxation of Dividends from a Company Owning Real Estate Taxation of Capital Gains on Real Estate Taxation of Capital Gains from the Disposal of Shares in a Company Owning Real Estate Taxation of Gain on Disposal of a Partnership Interest in a Partnership Owning Real Estate Real Estate Investment Trusts Real Estate Funds Module 15: Real Estate Finance Interest Rate Risks Assets Held as Security Further Collateral Agreements Taxation on the Creation of Security Module 16: Regulation of Estate Agents Who Regulates Estate Agents? Estate Agents Act 1979 (EAA 1979) Consumer Protection from Unfair Trading Regulations 2008 (the 'CPRs') Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Consumers, Estate Agents and Redress Act 2007 Town and Country Planning (Control of Advertisements) Regulations 1992 Money Laundering Regulations 2007 Assessment Method After completing each module of the Estate Agent and Property Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Estate Agent and Property Management course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Estate Agent and Property Management This Estate Agent and Property Management course is suitable for anyone who aspires to work in or currently works in the health care sector. Requirements Estate Agent and Property Management There are no specific requirements for this Estate Agent and Property Management course because it does not require any advanced knowledge or skills. Career path Estate Agent and Property Management After completing this Estate Agent course, you will gain in-depth knowledge about real estate and you will be able to pursue a variety of rewarding career opportunities, such as- Real Estate Agent Real Estate Broker Real Estate Investor Property Developer Property Manager Certificates Certificate of completion Digital certificate - Included

Most businesses are divided into two categories, which are the product based business and the service based business. Knowing the difference will give the potential business owner a better overview of what is expected from these two very different styles. Our course helps you distinguish between these categories of business which in turn helps you decide the accompanying tools that you should choose to enhance the business experience and also to contribute positively to the ease of running the business entity. You will also learn how to do market research to choose the best service based company. Course Highlights Accredited Diploma in Service Business Synergy is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Service Business Synergy into 8 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 15 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Service Business Synergy Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Service Business Synergy is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Service Business Synergy is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Service Business Basics 00:30:00 Use Market Research To Choose The Best Service Based Company 00:30:00 Beef Up Your Marketing Skills 00:30:00 Put Together Up Your Website 01:00:00 Brainstorming Unique Advertising Ideas 00:30:00 Stay On Top Of Customer Service 00:30:00 Types Of Service Based Companies 00:30:00 Wrapping Up 00:15:00 Mock Exam Final Exam

Flash Sale(was 2499) Job Ready Program, Personalised Job Searching Support, CV & Portfolio Building, Expert Consultation

Are you looking to enhance your Team Leader - Leadership & Management skills? If yes, then you have come to the right place. Our comprehensive course on Team Leader - Leadership & Management will assist you in producing the best possible outcome by mastering the Team Leader - Leadership & Management skills. The Team Leader - Leadership & Management course is for those who want to be successful. In the Team Leader - Leadership & Management course, you will learn the essential knowledge needed to become well versed in Team Leader - Leadership & Management. Our Team Leader - Leadership & Management course starts with the basics of Team Leader - Leadership & Management and gradually progresses towards advanced topics. Therefore, each lesson of this Team Leader - Leadership & Management course is intuitive and easy to understand. Team Leader Curriculum Breakdown of the Diploma in Leadership & Management Training at QLS Level 5 Course Module 01: Introduction Module 02: Leadership Training Module 03: Management Training Module 04: Culture Training Module 05: Teamwork Training Module 06: Business Culture Training Curriculum Breakdown of the Team Leader Course Course Outline: Module 01: Introduction to Leadership Module 02: Qualities of a Good Leader and Leadership Module 03: Creativity in Leadership Module 04: Leadership Skills and Competencies Key Highlights of the Team Leader - Leadership & Management course: Lifetime access to Team Leader - Leadership & Management course materials Full tutor support is available from Monday to Friday with the Team Leader - Leadership & Management course Learn Team Leader - Leadership & Management skills at your own pace from the comfort of your home Gain a complete understanding of Team Leader - Leadership & Management course Accessible, informative Team Leader - Leadership & Management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Team Leader - Leadership & Management Study Team Leader - Leadership & Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction gu CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Team Leader - Leadership & Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Team Leader - Leadership & Management. It is also great for professionals who are already working in Team Leader - Leadership & Management and want to get promoted at work. Requirements To enrol in this Team Leader - Leadership & Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Project Manager: £35,000 to £70,000 per year Operations Manager: £40,000 to £80,000 per year Human Resources Manager: £35,000 to £70,000 per year Sales Team Leader: £30,000 to £60,000 per year Customer Service Manager: £30,000 to £60,000 per year Training and Development Manager: £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking for a rewarding and challenging career in document control? The document control sector is growing rapidly, with employment in the sector projected to increase by 15% in next couple of years. This growth is being driven by an increasing demand for document control services in a variety of industries, including construction, engineering, and manufacturing. The Document Control course is for those who want to be successful. In the Document Control course, you will learn the essential knowledge needed to become well versed in Document Control. Our course starts with the basics of Document Control and gradually progresses towards advanced topics. Therefore, each lesson of this Document Control course is intuitive and easy to understand. Learning Outcome of this Document Control Course Understand the fundamentals of Document Control principles. Discover the life cycles, tactics, and equipment. Investigate the quality assurance process and record the quality control processes. Learn about archiving paper documents and electronic document management solutions. Discover document management for a more efficient working environment. Why would you choose the Document Control: Lifetime access to Document Control course materials Full tutor support is available from Monday to Friday with the Document Control course Learn Document Control skills at your own pace from the comfort of your home Gain a complete understanding of Document Control Curriculum Breakdown of the Course Document Control Module 01: Introduction to Document Control Module 02: Principles of Document Control and Elements of Document Control Environment Module 03: Document Control Lifecycle Module 04: Document Control Strategies and Instruments Module 05: Document Management Module 06: Quality Assurance and Controlling Quality of Documents Module 07: Project Document Control Module 08: Electronic Document Management Systems and Soft Copy Documentation Admin, Secretarial & PA Training Module 01: Introduction to Personal Assistant Module 02: Business Telephone Skills Module 03: Mail Services and Shipping Module 04: Travel Arrangements Module 05: Organising Meeting and Conferences Module 06: Time Management Module 07: Record Keeping and Filing Systems Module 08: Business Writing Skills Module 09: Communication Skills Module 10: Customer Service Module 11: Microsoft Office Skills CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Document Control course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Document Control (Admin, Secretarial & PA). Requirements To enrol in this Document Control course, all you need is a basic understanding of the English Language and an internet connection. Career path The Document Control course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Document Control. Document Controller Document Control Administrator Control Specialist Compliance Analyst Quality Assurance Officer Admin, Secretarial & PA Personal Assistant Secretary Chairperson Certificates 2 CPD Accredited PDF Certificate Digital certificate - Included Get 2 CPD accredited PDF certificate for Free. Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 Delivery Charge Inside UK: Free Outside UK: £9.99 each

Are you looking to enhance your Admin Assistant skills? If yes, then you have come to the right place. Our comprehensive course on Admin Assistant will assist you in producing the best possible outcome by mastering the Admin Assistant skills. The Admin Assistant course is for those who want to be successful. In the Admin Assistant course, you will learn the essential knowledge needed to become well versed in Admin Assistant. Our Admin Assistant course starts with the basics of Admin Assistant and gradually progresses towards advanced topics. Therefore, each lesson of this Admin Assistant course is intuitive and easy to understand. Why would you choose the Admin Assistant course from Compliance Central: Lifetime access to Admin Assistant course materials Full tutor support is available from Monday to Friday with the Admin Assistant course Learn Admin Assistant skills at your own pace from the comfort of your home Gain a complete understanding of Admin Assistant course Accessible, informative Admin Assistant learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Admin Assistant Study Admin Assistant in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Admin Assistant Course Admin Assistant Curriculum Breakdown of the Admin Assistant Course Module 01: Introduction to Admin Support Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Business Etiquette Module 05: Mail Services and Shipping Module 06: Travel Arrangements Module 07: Organising Meeting and Conferences Module 08: Diary Management and Note taking Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Service Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Admin Assistant course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Admin Assistant. It is also great for professionals who are already working in Admin Assistant and want to get promoted at work. Requirements To enrol in this Admin Assistant course, all you need is a basic understanding of the English Language and an internet connection. Career path The Admin Assistant course will enhance your knowledge and improve your confidence. Administrative Coordinator: £20,000 to £30,000 per year Office Administrator: £18,000 to £25,000 per year Executive Assistant: £25,000 to £40,000 per year Administrative Officer: £20,000 to £28,000 per year Personal Assistant: £22,000 to £35,000 per year Data Entry Clerk: £16,000 to £22,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.