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A customer contacts a business with a problem. The customer service representative empathizes with the customer, listens actively, resolves the issue, and ensures customer satisfaction. Learning outcomes: Understand concepts and practices of customer service delivery to enhance customer satisfaction. Organize customer service delivery to ensure efficient and effective service. Analyse the structure of customer service to optimize business operations. Implement customer relationship management to strengthen customer loyalty. Evaluate the impact of customer satisfaction on brand reputation. Resolve customers' complaints and problems to maintain customer loyalty. Utilise social media tools and channels to enhance customer engagement. In the Customer Service & Environment course, you will learn how to deliver exceptional customer service that creates positive relationships between customers and businesses. You will learn about customer service concepts and practices, including how to organize and structure customer service delivery. You will also gain insights into the importance of customer relationship management and how it can help build customer loyalty. The course covers topics such as monitoring and resolving customer complaints and problems, as well as evaluating the impact of customer satisfaction on brand reputation. You will also learn how to use social media tools and channels to engage with customers and enhance their experience. This course is ideal for anyone who wants to enhance their customer service skills and knowledge, including customer service representatives, managers, and business owners. It is also beneficial for those looking to improve their understanding of customer relationships and satisfaction. Enrol in the Customer Service & Environment course today to learn how to create positive customer experiences that build strong relationships and enhance your business's reputation. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives Customer service managers Business owners Anyone looking to improve their understanding of customer relationships and satisfaction Career path Customer service representative (£16,000 - £25,000) Customer service manager (£22,000 - £40,000) Customer experience manager (£27,000 - £50,000) Customer success manager (£28,000 - £55,000) Relationship manager (£28,000 - £60,000) Head of customer experience (£50,000 - £100,000)

Overview Playworker: Child Playwork Training Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Playworker: Child Playwork Training Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 1 Introduction to Child Playwork Module 1 Introduction to Child Playwork 00:14:00 Module 2 Playwork and Playworkers Module 2 Playwork and Playworkers 00:13:00 Module 3 Educational and Learning Benefits of Playwork Module 3 Educational and Learning Benefits of Playwork 00:08:00 Module 4 Economic and Social Benefits of Playwork Module 4 Economic and Social Benefits of Playwork 00:11:00 Module 5 Health and Well-Being Benefits of Playwork Module 5 Health and Well-Being Benefits of Playwork 00:13:00 Module 6 Developmental Benefits of Playwork Module 6 Developmental Benefits of Playwork 00:15:00 Module 7 Negative Impact of Play Deprivation Module 7 Negative Impact of Play Deprivation 00:09:00 Module 8 Designing Play Spaces Module 8 Designing Play Spaces 00:10:00 Module 9 Health and Safety Management in Playwork Module 9 Health and Safety Management in Playwork 00:14:00

Level 3 Award in Childcare and Education Course Online The Level 3 Award in Childcare and Education course teaches learners a wide range of essential knowledge required when working with children. This childcare course covers many aspects of a child's health and development during the Early Years and the role of an Early Years Educator during this crucial stage in life. You will also study young children's physical, emotional, and nutritional needs and their exercise requirements. In the Level 3 Award in Childcare and Education course, you will learn important information that will help you whether you already work in a child care setting or hope to. Special Offers of this Martial Arts First Aid: Martial Arts First Aid Course This Martial Arts First Aid: Martial Arts First Aid Course includes a FREE PDF Certificate. Lifetime access to this Martial Arts First Aid: Martial Arts First Aid Course Instant access to this Martial Arts First Aid: Martial Arts First Aid Course Get FREE Tutor Support from Monday to Friday in this Martial Arts First Aid: Martial Arts First Aid Course Main Course: Level 3 Award in Childcare and Education course Courses with Level 3 Award in Childcare and Education Course Course 01: Speech Therapy Course 02: Paediatric First Aid Course 03: Level 2 Certificate in Understanding Common Childhood Illnesses Affecting Children Course 04: Care and support for Vulnerable Children Course 05: Level 2 Award in Babysitting Course 06: Advanced Diploma in Child Care Course 07: Child Protection and Risk Assessment Course 08: Level 2 Certificate in Behaviour that Challenges in Children Course 09: Level 3 Certificate in Understanding Autism Course 10: Level 1 Award in Working With Children [ Note: Free PDF certificate as soon as completing the Level 3 Award in Childcare and Education Course] Level 3 Award in Childcare and Education Course Online Industry Experts Designed this Level 3 Award in Childcare and Education Course into 02 detailed modules. Course Curriculum of Level 3 Award in Childcare and Education Course Module 01: Child Development from Conception to Seven Years Understand Development from Conception to Birth and Routine Screening Programmes in the First Year of Life Understand Stages and Sequences of Development from Birth to Seven Years. Understand Theory and Educational Frameworks Which Inform Knowledge and Understanding of Early Years Practice Understand the Role of the Early Years Practitioner When Promoting Child Development from Birth to Seven Years Understand How to Plan Opportunities for Children's Learning and Development from Birth to Five years. Module 02: Children's Health and Wellbeing Understand Children's Needs in Relation to Emotional Wellbeing Understand the Needs of Children During Transition and Significant Events Understand the Physical Care Needs of Children Understand the Impact of the Early Years Environment on the Health and Well-being of Children Understand the Nutritional Needs of Children Understand the Impact of Poor Diet on Children's Health and Well-being Understand Children's Need for Exercise Assessment Method of Level 3 Award in Childcare and Education Course After completing each module of the Level 3 Award in Childcare and Education Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 3 Award in Childcare and Education Course After completing the MCQ/Assignment assessment for this Level 3 Award in Childcare and Education Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 3 Award in Childcare and Education Course Online This Level 3 Award in Childcare and Education Course is suitable for Learners who can progress into a variety of unsupervised job roles in the public, voluntary, or private sectors. Requirements Level 3 Award in Childcare and Education Course Online Students who intend to enrol in this Level 3 Award in Childcare and Education course must meet the following requirements: Level 3 Award in Childcare Education: Good command of the English language Level 3 Award in Childcare Education: Must be vivacious and self-driven Level 3 Award in Childcare Education: Minimum Basic computer knowledge Level 3 Award in Childcare Education: A minimum of 16 years of age is required Career path Level 3 Award in Childcare and Education Course Online Many children's lives will be improved as a result of the Level 3 Award in Childcare and Education Course You can put theory into practice by working in various childcare centers and organizations to ensure the emotional and physical well-being of children. Certificates Certificate of completion Digital certificate - Included

Teaching4you is a tuition company that works to encourage and build confidence in students nationwide.

Course Overview: The 'Complete Communication Skills Master Class for Life' is a comprehensive and innovative course designed to transform your communication abilities and empower you with the tools to excel in any situation. Communication is the key to success in every aspect of life. Whether you want to improve your relationships, advance your career, or make a positive impact on the world, you need to master the art of communication. Statistics reveal that individuals with strong communication skills are more likely to secure leadership positions and earn higher salaries. According to a recent study, 85% of employers rank communication skills as one of the most crucial attributes when evaluating potential candidates. With this in mind, this course has been meticulously crafted to equip you with the necessary techniques to communicate effectively, persuasively, and with impact. Through a dynamic and engaging learning experience, this course will take you on a journey of self-discovery and skill development. Drawing inspiration from the latest research in psychology, communication theory, and interpersonal dynamics, each module provides necessary tools and strategies that can be applied immediately in your personal and professional life. Key Features of the Course: CPD Certificate: Upon successfully completing the course, you will receive a CPD certificate, validating your newly acquired communication skills. 24/7 Learning Assistance: Yes, it's available round-the-clock to provide guidance, support, and clarification whenever needed, ensuring an optimal learning experience. Who is This Course For? This course is suitable for individuals from all walks of life who are eager to enhance their communication skills. Whether you're a professional aiming to advance your career, a student preparing for job interviews, an entrepreneur looking to pitch ideas, or simply someone who wishes to become a more confident and effective communicator, this course is tailored to your needs. What You Will Learn: In this course, you will embark on a transformative journey through seven modules, each focusing on a specific aspect of communication skills: Module 01: Effective Communication - Discover the fundamentals of effective communication, including active listening, non-verbal cues, and adapting to different communication styles. Module 02: How to Talk to Anyone - Unlock the secrets of engaging conversations, learn techniques to build rapport, and develop your networking skills. Module 03: Power of Storytelling - Harness the persuasive power of storytelling to captivate your audience, convey complex ideas, and inspire action. Module 04: Becoming an Influencer - Master the art of influence and learn strategies to persuade and motivate others effectively. Module 05: Importance of Body Language - Understand the impact of body language in communication, learn to interpret non-verbal cues, and enhance your body language skills. Module 06: Communication Skills for Job Interviews - Gain confidence and ace your interviews by learning essential communication techniques specific to job interviews. Module 07: Public Speaking - Overcome stage fright, deliver impactful presentations, and become a confident public speaker. Why Enrol in This Course: By enrolling in this course, you will acquire essential communication skills with clarity, confidence, and charisma. This course has received top reviews from learners who have successfully transformed their communication abilities, leading to improved relationships, enhanced career prospects, and increased self-confidence. Additionally, this course has been recently updated to incorporate the latest trends and best practices in communication, ensuring you receive the most relevant and up-to-date content. Requirements: No prior experience or specific qualifications are optional to enrol in this course. Simply come with an open mind, a willingness to learn, and a desire to enhance your communication skills. Career Path: Upon completion of this course, you will be equipped with the communication skills necessary for various professions, including: Marketing Manager - Average UK Salary: £45,000 Human Resources Manager - Average UK Salary: £50,000 Sales Representative - Average UK Salary: £30,000 Project Manager - Average UK Salary: £55,000 Teacher/Trainer - Average UK Salary: £35,000 Public Relations Officer - Average UK Salary: £30,000 Customer Service Manager - Average UK Salary: £40,000 Certification: Upon successfully completing the 'Complete Communication Skills Master Class for Life' course, you will receive a CPD certificate, recognising your achievement and validating your newly acquired communication skills. Enrol today in this innovative course and unlock the power of effective communication to succeed in all areas of your life. Let your words become your greatest asset! Course Curriculum 1 sections • 7 lectures • 04:13:00 total length •Module 01: Effective Communication: 00:42:00 •Module 02: How to Talk to Anyone: 00:42:00 •Module 03: Power of Storytelling: 00:50:00 •Module 04: Becoming an Influencer: 00:31:00 •Module 05: Importance of Body Language: 00:27:00 •Module 06: Communication Skills for Job Interviews: 00:29:00 •Module 07: Public Speaking: 00:32:00

Domestic violence is often neglected because it occurs behind closed doors and is a social taboo that is rarely discussed. This has to stop, and the most effective way to deal with the problem is to raise awareness, educate people, and intervene at the earliest possible stage. This course will teach you how to recognise domestic violence and abuse, who is most vulnerable, and how to assist both adult and child victims. Understanding domestic abuse and violence is the first step toward overcoming them. This Course covers the fundamentals of domestic violence and abuse, including who is most vulnerable, the various types of domestic abuse, and how domestic violence affects women and children. Through thiscourse, you will also learn how to assist adults you suspect are victims of domestic violence and advice on recognising the signs and approaching someone with sensitivity and confidence. Learning Outcomes After completing this course, the learner will be able to: Understand the fundamentals of violence & abuse. Understand the dynamics of violence. Gain a solid understanding of the impact of domestic violence on victims. Know how to assess the risks of domestic violence and abuse of Children. Know how to help children recover from domestic abuse. Know how to support the victim and report incidents. Work with victims of domestic abuse. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. **Courses are included in this Bundle Course Course 01: Domestic Violence & Abuse Awareness Course 02: Level 5 Mental Health First Aid Certification Course 03: Mental Health Support Worker ***Others Included of Domestic Violence & Abuse Awareness bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Violence & Abuse Awareness Course: Module 1: An Overview of Domestic Violence & Abuse Module 2: Understanding the Dynamics of Domestic Violence Module 3: How Does Domestic Abuse and Violence Begin Module 4: The Impact of Domestic Violence on Victims Module 5: The Impact of Domestic Violence on Children & Young People Module 6: Assessing the Risks of Domestic Violence and Abuses on Children Module 7: Helping Children Recover from Domestic Abuse Module 8: The Ways of Supporting the Victim and Reporting Incidents Module 9: Understanding the Process of Record Keeping Module 10: Working with Victims of Domestic Abuse ------------------- Assessment Method After completing each module of the Domestic Violence & Abuse Awareness, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is ideal for anyone who works or wants to work with vulnerable people, especially if you work or volunteer in domestic violence. Requirements There are no specific requirements for this Violence & Abuse Awareness course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Domestic violence is often neglected because it occurs behind closed doors and is a social taboo that is rarely discussed. This has to stop, and the most effective way to deal with the problem is to raise awareness, educate people, and intervene at the earliest possible stage. This Violence & Abuse course will teach you how to recognise domestic violence and abuse, who is most vulnerable, and how to assist both adult and child victims. Understanding domestic abuse and violence is the first step toward overcoming them. This course covers the fundamentals of violence and abuse, including who is most vulnerable, the various types of domestic abuse, and how domestic violence affects women and children. Through thiscourse, you will also learn how to assist adults you suspect are victims of violence and advice on recognising the signs and approaching someone with sensitivity and confidence. Learning Outcomes After completing this course, the learner will be able to: Understand the fundamentals of violence & abuse. Understand the dynamics of violence. Gain a solid understanding of the impact of violence on victims. Know how to assess the risks of domestic violence and abuse of Children. Know how to help children recover from domestic abuse. Know how to support the victim and report incidents. Work with victims of domestic abuse. Why Choose Domestic Violence and Abuse Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. **Courses are included in this Domestic Violence & Abuse Course Course 01: Domestic Violence & Abuse Course 02: Clinical Psychology Diploma Course 03: Mental Health Support Worker ***Others Included of Violence & Abuse Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Violence & Abuse Course: Module 1: An Overview of Domestic Violence & Abuse Module 2: Understanding the Dynamics of Domestic Violence Module 3: How Does Domestic Abuse and Violence Begin Module 4: The Impact of Domestic Violence on Victims Module 5: The Impact of Domestic Violence on Children & Young People Module 6: Assessing the Risks of Domestic Violence and Abuses on Children Module 7: Helping Children Recover from Domestic Abuse Module 8: The Ways of Supporting the Victim and Reporting Incidents Module 9: Understanding the Process of Record Keeping Module 10: Working with Victims of Domestic Abuse Assessment Method After completing each module of the Violence & Abuse, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Domestic Violence & Abuse course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Domestic Violence & Abuse course is ideal for anyone who works or wants to work with vulnerable people, especially if you work or volunteer in violence. Requirements Students who intend to enrol in this Domestic Violence Abuse course must meet the following requirements: Domestic Violence Abuse: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Saving the environment is saving humankind, but how will you do it without any knowledge of it? A comprehensive course on Environmental Law is essential for anyone interested in understanding the legal framework for environmental protection and sustainability. This course provides a comprehensive overview of the various aspects of environmental law, from the legal system to international and national environmental legislation. The course covers a wide range of topics, including the basics of environmental law, the role of international and national environmental organisations, the economics of environmental protection, and the impact of climate change on the environment. It also covers the importance of environmental impact assessments, nature conservation, and the role of international agreements such as the Kyoto Protocol and the Paris Agreement in promoting sustainable development. The course also covers the compliance and governance of environmental law, including the right to information, participation, and justice. Finally, the course covers the enforcement of environmental law and the various mechanisms available to ensure compliance with environmental regulations. This course is designed for students and professionals in the fields of law, environmental science, policy, and economics. It is also suitable for anyone interested in learning more about environmental law and the legal framework for environmental protection. With a combination of theoretical and practical knowledge, this course provides a comprehensive overview of the various aspects of environmental law and its role in promoting sustainability and protecting the environment. Enroll in this course today and become well versed in Environmental Law, equipped with the knowledge and skills necessary to tackle the pressing environmental issues of our time. Learning Outcome After completing this course, you will gain: Understanding of the legal system and how it relates to environmental law. Knowledge of environmental law and its various components. Awareness of environmental organisations and responsibilities of international organisations in promoting environmental protection. Understanding of environmental economics. Knowledge of enforcement mechanisms or enforcing environmental law. Along with the Environmental Law course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Course Curriculum Legal System What Is Environmental Law International Environment Law Environmental Organisations National Environmental Legacy Act The Environment And Economics Part 1 The Environment And Economics Part 2 Climate Change Environmental Impact Assessment Nature Conservation Kyoto Protocol And Paris Agreement Sustainable Development Compliance And Governance Of Law Right To Information, Participation And Justice Enforcement Of Environmental Law CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anybody who enjoys learning new skills can enrol in this Environmental Law course. This Environmental Law course is suitable for - Policy Makers Environmental science students Environment Researchers Health Professionals Anyone who cares about the Environment and Ecology Requirements To enrol in this Environmental Law course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can research and look into in-demand professions associated with environmental law. Teacher/Researcher Environmental Activist Environmental Lawyer Nature Safety Worker Biodiversity Specialist According to the survey, an environmental lawyer's average salary is around £60,000 annually. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Level 1 Certificate in Understanding Data Protection and Data Security Unlock the world of Data Protection with our Level 1 Certificate course. Explore Data Protection Applications and delve into the essential Principles of GDPR. Learn about the Rights of Data Subjects, Data Protection Impact Assessments, Data Breaches, and the vital Exemptions in Data Protection. Learning Outcomes: Define Data Protection applications. Explain GDPR principles in Data Protection. Implement rights of a Data Subject. Evaluate Data Protection Impact Assessments (DPIA). Implement procedures for handling data breaches. Evaluate exemptions in Data Protection. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Certificate in Understanding Data Protection and Data Security Course Syllabus Data Protection Applications: Explore the practical applications of data protection principles in various contexts, including business operations, information handling, and technology usage. Principles of GDPR: Gain a comprehensive understanding of the General Data Protection Regulation (GDPR) and its fundamental principles, including lawful processing, data subject rights, and accountability. Rights of Data Subject: Learn about the rights afforded to data subjects under data protection laws, such as the right to access, rectify, and erase personal data, and understand how to address these rights in compliance. Data Protection Impact Assessment (DPIA): Discover the importance of conducting DPIAs to assess and mitigate data protection risks associated with data processing activities, and learn how to perform effective DPIAs. Data Breaches: Understand the concept of data breaches, their implications, and the legal requirements for reporting and managing data breaches in accordance with data protection regulations. Exemptions in Data Protection: Explore specific exemptions and exceptions within data protection laws, including scenarios where data protection regulations may not apply or where limitations exist.

Getting Started The CMI Level 5 Certificate in Professional Coaching Practice is designed to support individuals in developing professional coaching skills, helping them understand and apply core skills required for effective coaching practice. CMI has developed this qualification after extensive research alongside employers to ensure it is suitable, valid and reflective of skills required in the workplace. This extensive online CMI Level 5 Certificate in Professional Coaching course will introduce you to the principles of professional coaching and help you gain the competency to deliver high-quality coaching practice.  Key Benefits For Learners Introduces the principles of professional coaching The ability to deliver high-quality coaching is central to the role of the Professional Coach It contains a blend of practical activities, including the preparation and delivery of coaching and participation in coaching supervision An insight into these topics will enable the Professional Coach or Mentor to develop an in-depth appreciation of the challenges faced by individuals they support For Organisations Develop Internal Professional Coaches Internal support that contains a blend of practical activities, including the preparation and delivery of coaching and participation in coaching supervision Coaching can impact organisational success Key Highlights Do you wish to be a professional coach? Then, the CMI Level 5 Certificate in Professional Coaching Practice offered by the School of Business and Technology London is the right solution for you. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 5 in Professional Coaching Practice can open many career pathways, including but not limited to: Professional Coach-With an estimated salary of £35,524 Training Manager, with an estimated average salary of £31,613 per annum Training & Development Manager, with an estimated average salary of £36,885 per annum Independent Coach or Mentor with an estimated average salary of £28,000 per annum Corporate Coach or Mentor with an estimated average salary of £38,950 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 10 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 4000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements The CMI Level 5 Certificate in Professional Coaching Practice is designed to support individuals in developing professional coaching skills. To be eligible for this course, you must: Be 19 years of age and over Have some work experience as a team leader, first-line manager, coach, mentor, supervisor or a similar role Possess the ability to complete the Level 5 Qualification Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression IC and CMI recommend for progression once completing the Professional coaching Practice qualifications would be to progress onto CMI level 6 Professional Coach supervision Any courses Why gain a CMI Qualification? The CMI Level 5 Certificate in Professional Coaching Practice course contains a blend of practical activities, including the preparation and delivery of coaching and participation in coaching supervision. By achieving this Level 5 Certificate in Professional Coaching Practice qualification, you will have the professionalism to deliver impact, behave ethically and demonstrate a commitment to continual learning and development. With this course, you will learn the principles of professional coaching and develop an in-depth appreciation of the challenges faced by individuals you support as a mentor or coach. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 5 Certificate in Professional Coaching Practice course, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Principles of Professional Coaching Reference No : Unit 531 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the principles of professional coaching. 2.Understand the process for contracting and delivering professional coaching. UNIT2- Management and Leadership influences in Coaching and Mentoring Reference No : Unit 535 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand the influence of management, leadership and organisational culture on coaching or mentoring. 2. Understand how to support a Coachee or Mentee transition through change. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.