2340 Courses delivered Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

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This one-day workshop is intended for participants who have a basic understanding of Outlook but who want to know how to use its advanced features to manage their email communications, calendar events, contact information and other communication tasks. This course will help participants: Gain confidence using Outlook and its advanced features Organise and prioritise email messages Archive messages for safe-keeping Use rules to process received or sent messages automatically Manage scheduled meetings with others Give others permission to view and manage their folders and items Use contacts and commands to find out more about a person or company Prioritise work-flow using tasks and assigning tasks to others 1 Email messages Combining multiple clicks with quick steps Following up flag options Saving multiple attachments Attaching a folder of files Recalling and replacing a message Categorising messages with conditional formatting 2 Message options Adding options to messages Marking a message as private Receiving quick responses with voting buttons Directing replies to specific users Delaying sent messages Inserting links in messages 3 Stay organised with rules Using rules to automate message flow Moving messages with rules Using the rules wizard Setting up rules with conditions Using rules that work whilst you are away 4 Message clean-up Using conversation clean-up Using mailbox clean-up Moving messages to the archive folder Archiving folder properties Auto-archiving properties 5 Managing calendars Creating calendar groups Sharing calendars with permissions Setting up working days and times Managing time zones Categorise appointments with conditional formatting Publishing a calendar 6 Schedule meetings Scheduling a meeting Managing meeting responses Proposing new meeting times Adding attendees to a meeting Viewing multiple appointments 7 Using contacts Merging contacts to letters Merging contacts to labels Mail merging contacts in Word Exporting contacts to Excel 8 Managing tasks Organising your workload with tasks Categorising tasks Assigning tasks to others Sending a task status report Allocating time for tasks Regenerating a new task Viewing your tasks in the calendar 9 Adding message items Adding calendars to messages Adding business cards to messages 10 Email accounts Adding multiple user accounts Adding account permissions

This one-day workshop is ideal for those looking to work with existing databases as well as creating a new Access database. You will learn effective ways to enter and extract data and convert data into a well-presented format for reports. This course will help participants: Plan and create a database Sort and filter records Use field data types Work with tables Create and manage a query Create and work with forms, and use the form wizard View, create and print reports 1 Access introduced Planning a database Creating a blank database Opening an existing database Security warnings The navigation pane Previewing database components Closing an Access database 2 Tables introduced Viewing and navigating table data Navigating using keyboard shortcuts Editing table data Adding records to tables Selecting and deleting records Finding and replacing data Filtering tables Summing table data 3 Queries introduced Opening a query in datasheet view Opening a query in design view Adding fields to a query Sorting query results Modifying datasheet view Saving and closing queries 4 Forms introduced Working with form data Sorting records Filtering records Working in design and layout views Changing object attributes 5 Reports introduced Opening and viewing reports Viewing a report in design view Previewing and printing report data Creating reports with auto report Creating reports with the report wizard Changing field attributes 6 Creating a new database Creating database tables Creating table fields Selecting field data types 7 Table relationships Introducing relationships Establishing table relationships The one-to-many relationship type Establishing referential integrity 8 Creating queries Streamline query criteria using wildcards Creating summary queries Creating queries based on criteria Running date queries Formatting field properties Building queries from multiple tables Summing in queries 9 Creating forms Creating a new form Inserting form fields Working with the property sheet The command button wizard The command button wizard Programming without typing Creating forms with embedded sub forms Creating forms with the sub form wizard Creating forms with the form wizard 10 Creating reports What are report bands? Managing report controls Basing reports on multiple tables Basing reports on queries Sorting and grouping records

In this online hands-on workshop you will learn the basics of silver clay work. You will practice rolling, cutting, adding texture, firing and finishing your pieces. You will finish with a greater understanding of the process and the confidence to continue working with this exciting material at home. There's nothing quite like making something yourself—and when you do it with silver clay, the process is even more exciting because of how versatile it is. You can create anything from simple charms to elaborate necklaces and earrings. Once you've learned this process, you'll be able to do it at home whenever inspiration strikes!

Duration 1.5 Days 9 CPD hours This course is intended for This course is designed for software developers or anyone interested in building Android applications. Overview Install Android Studio. Writing a Java Program. Run a Java Program. Write a Java Comment. Understand Java Variables and Their Data Types. Acquiring Good Knowledge of Java Control Flow Statements. Understanding The Java Methods and Arrays. Understanding the Object-Oriented Programming (OOP) Concepts and Java Class. Developing applications for Android? systems requires basic knowledge of Java programming language. Introductory course that focuses on the fundamentals of Java programming language, its framework, syntax, and paradigm. First Step in Java The History of Java How Java Programs work? Install Java JDK and JRE Why did Google choose Java over other programming languages? Android OS Structure Install Android Studio Create and Run Java Projects Creating an Android Project (Java Project) Using Android Studio Writing a Java Program Java Methods Running a Java Program Write a Comment Java Variables and Their Data Type Control Flow Statements Introduction IF ? Else Statement If?Else and Else?If... Statement If Else and Logical Operators Switch Statement While Loop Do-while Loop For Loop The Break Statement The Continue Statement Methods and Arrays Introduction Method Structure Call Method by Value Call Method by Reference Arrays Enter Data to Java Program Object-Oriented Programming (OOP) Concepts Java Class Additional course details: Nexus Humans Java Fundamentals for Android Development training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Java Fundamentals for Android Development course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Application Developer Data Modeler BI / BW Consultant Data Scientist Database Administrator SAP HANA Support Personnel Overview This course will prepare you to: Push down data intensive tasks to the SAP HANA database using SQL and SQLScript Understand how to code using advanced SQLScript techniques Follow recommended practices for writing optimal SQL and SQLScript Debug and analyze SQL and SQLScript code This course provides students with basic SQL knowledge or refreshes their SQL knowledge, and enables them to use basic and some advanced SQL techniques for querying and manipulating data in an SAP HANA database. Getting Started What is SQL and SQLScript? Understanding how ABAP developers work with SQLScript Understanding XS Advanced and HDI Working with Web IDE for SAP HANA Understanding the course data SQL Logic Container Creating user-defined functions Creating database procedures Trapping errors in SQLScript User defined libraries Declarative Logic Using declarative logic Imperative Logic Using imperative Logic Transactional Savepoints How to implement transactional savepoints Analytic Operations Using OLAP Analytic features Implementing Temporal Tables Working with Hierarchies Working with Hierarchies Troubleshooting and Best Practices Tools for troubleshooting Best Practices Appendix Starting from the beginning with SQL fundamentals Additional course details: Nexus Humans HA150 SAP HANA 2.0 SPS05 SQLScript for SAP HANA training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the HA150 SAP HANA 2.0 SPS05 SQLScript for SAP HANA course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4.375 Days 26.25 CPD hours This course is intended for CCISOs are certified in the knowledge of and experience in the following CISO Domains:Governance (Policy, Legal & Compliance)IS Management Controls and Auditing Management (Projects, Technology & Operations)Management ? Projects and OperationsInformation Security Core CompetenciesStrategic Planning & Finance Overview Please refer to Overview. The Certified CISO (C|CISO) course has certified leading information security professionals around the world and is the first of its kind training and certification program aimed at producing top-level Information Security Leaders. The CCISO does not focus solely on technical knowledge but on the application of information security management principles from an executive management point of view. The program was developed by seasoned CISOs for current and aspiring CISOs. Governance Drivers that Influence Governance Corporate Governance Activities Information Security Governance Activities Governance and Ethical Decision Making Security Risk Management, Controls, and Audit Management Risk Management Audit Management Risk Treatment Risk Management Frameworks Risk Communication and Organizational Reporting Security Program Management and Operations Information Security Portfolio Management Information Security Program Management Information Security Project Management Security Operations Information Security Core Competencies Access Control Physical Security Network and Communications Security Threat and Vulnerability Management System and Application Security Encryption Concepts and Technology Strategic Planning, Financial Management, and Vendor Management Strategic Planning Financial Management Vendor Risk Management Additional course details: Nexus Humans EC-Council Certified CISO (C|CISO) w/exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the EC-Council Certified CISO (C|CISO) w/exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Dieser Kurs richtet sich an Personen, die als Systemadministratoren, Informatiker, Netzwerktechniker oder Computeringenieure arbeiten und an alle, die mit Ubiquiti-Produkten bereits Erfahrung gesammelt haben. Overview Nach dem Training kennen Sie die wichtigsten WLAN-Konzepte und haben praktische Erfahrung bei der Installation und Administrierung von UniFi Controller, Access Point, Gateways und Switches gesammelt. Werden Sie zertifizierter Ubiquiti Enterprise Wireless Admin (UEWA). Der zweit„gige Kurs wurde von ubiquiti konzipiert, um Sie fr die Herausforderungen heutiger Enterprise Netzwerke vorzubereiten. Wlan Grundlagen Lizenzfreie Frequenzb„nder Regularien fr die inbetriebnahme WLAN Standards Zugriffsm'glichkeiten Netzwerk Hardware WLAN Planung Abdeckung, Frequenzen und Leistung Antennentechnologie m'gliche St'rungen im System Airtime, Kapazit„t und Features gemischte Netzwerke Inbetriebnahme Einmessen und Organisation Funkzellen und šberlappungen Verkabelung und PoE Leistungsmessung Basiskonfigurieren der Unifi Produkte Gruppen / Benutzer Layer 2 Adoptierung SSID, Sicherheit und VLANs Analyse Fortgeschrittenes Einbinden ber Layer 3 Controller in der Cloud Layer-3 Adoptierung Methoden (SSH, DNS, DHCP) Minimum RSSI Roaming Zugriffskontrolle G„ste WLANs Am zweiten Tag findet eine Prfung ber die erworbenen Kenntnisse statt. Die Kursunterlagen und die Online Prfung sind in englischer Sprache. Bitte bringen Sie zu dem Lehrgang ein Notebook mit Ethernet Anschluss, Win7 Pro oder h'her und Admin Rechten mit. Additional course details: Nexus Humans Ubiquiti Enterprise Wireless Admin (UEWA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Ubiquiti Enterprise Wireless Admin (UEWA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for existing Python programmers who have at least one year of Python experience and who want to expand their Python proficiencies. Overview In this course, students will expand their Python proficiencies. Students will: Create object-oriented Python applications. Design and create a GUI. Store data in a database from Python applications. Communicate using client/server network protocols. Manage multiple processes with threading. Implement unit testing. Package an application for distribution. Students will build upon basic Python skills, learning more advanced topics such as object-oriented programming patterns, development of graphical user interfaces, data management, threading, unit testing, and creating and installing packages. Usinig Object-Oriented Python Create and Use Classes in an Application Use Magic Methods Incorporate Class Factories Creating a GUI Design a GUI Create and Arrange a GUI Layout Interact with User Events Using Databases Basics of Data Management Use SQLite Databases Manipulate SQL Data Network Programming Basics of Network Programming Create a Client/Server Program Managing Multiple Processes with Threading Create a Threaded Application Manage Thread Resources Implementing Unit Testing Test-Driven Development Write and Run a Unit Test Case Create a Test Suite Packaging an Application for Distribution Create a Package Structure Generate the Package Distribution Files Generate a Windows Executable Additional course details: Nexus Humans Python Programming - Advanced training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Python Programming - Advanced course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.