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Description: Customer service and the success of a company are interdependent. By offering excellent customer service, you can retain customers and grow your business. The Customer Care Training course combines all the essential knowledge in detail to enable you to become progressing in the competitive and dynamic customer care field. You will introduce to the most-needed skills to master the position as a customer care assistant or receptionist. Explore the necessity of having a customer service standards which indirectly reflects your brand's values. This course provides an excellent base for high-quality customer care to stay ahead in the robust and competitive job market, Upon successful completion of the course, you'll be able to handle issues for customers and do your best to ensure they are satisfied. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Care Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Care Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Assessment Assignment - Customer Care Training 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Airport management covers a vast area and a wide range of tasks; therefore, it requires a great deal of experience to become a part of the airport management industry. The Airport Management Basics course is created by industry experts to help you grasp the key skills and knowledge to pursue a career in this sector.  Through this Airport Management Basics course, you will get introduced to the crucial departments of airport management. The course will teach you how to provide quality customer service in airports. This step by step learning program will instruct you on cargo management and airport components. You will acquire the skills and expertise for security management. The modules will also educate you on airline scheduling, aviation noise control, weather control etc. This Airport Management Basics course is loaded with valuable information and insights into airport management. Enroll in the course and prepare yourself for a promising career in the airport management sector. Learning Outcomes Learn the fundamentals of airport management Get quality training on airport customer service Familiarize yourself with airline scheduling Build essential skills for passenger terminal management and cargo management Enrich your knowledge of aviation noise control Become competent in airport security management Who is this course for? The Airport Management Basics is suitable for anyone interested to pursue a career in airport management  Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Airport Management Basics course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Airport manager Airport security director Aviation manager Operations site manager Airport Management Basics Module 01: Introduction to Airport Management 00:16:00 Module 02: Airport Customer Service 00:12:00 Module 03: Passenger Terminal Management 00:16:00 Module 04: Airport Components 00:17:00 Module 05: Airport Peaks and Airline Scheduling 00:18:00 Module 06: Cargo Management 00:19:00 Module 07: Aviation Noise Control 00:11:00 Module 08: Weather Control 00:16:00 Module 09: Sustainable Airport Management 00:17:00 Module 10: Security Management 00:17:00 Module 11: Innovation and Growth 00:16:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Do you have a passion for customer service? Or want to upgrade your skills as a Hotel receptionist? Enrol the Hotel Receptionist Diploma course and master the strategies for becoming a successful hotel receptionist. The course is divided into several sections. Throughout these step by step sections, you will master the strategies of managing and handling the duties and responsibilities of a hotel receptionist. At first, you will gain an overall understanding about hotel reception process that will be followed by the discussion on standard hotel reception procedures and customer service. Then, you will know how to handle the difficult customers and how to manage their problems and complain. The course also covers the essential communication skill, computer skills, telephone etiquette, handling telephone calls and respond to customer's queries over phone and face-to-face conversation. Next, the course illustrates the essential administrative skills for a Hotel receptionist. Finally, the course explains the safety and security issues, legal issues in hospitality, future of Hotel receptionists and more. Shortly, you will learn almost all the essential skills and information for becoming an efficient Hotel receptionist. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Hotel Receptionist Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Hotel Receptionist Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Hotel Receptionist Diploma An Overview of Hotel Reception 01:00:00 Hotel Reception Standard Procedures 00:30:00 Communication Skills Required for Hotel Reception 01:00:00 Customer Service in Hotel Reception 00:30:00 Telephone Handling in a Hotel 01:00:00 How to Handle Difficult Hotel Guests 00:30:00 Administrative Skills as a Hotel Receptionist 00:30:00 Computer Skills and Programs 00:15:00 Brand Standards in the Hospitality World 00:15:00 Being a Team Player: Working with Other Hotel Departments 00:15:00 Safety and Security in the Hotel 01:00:00 Sales and Marketing as a Hotel Receptionist 00:30:00 Dressing the Part: Creating the Professional Look in Hospitality 00:15:00 Keeping Stress Under Control on the Job 00:30:00 Legal Issues in Hospitality 00:30:00 The Future for Hotel Receptionists 00:30:00 Assessment Assignment - Hotel Receptionist Diploma 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Unlock a world of opportunities in the food industry with our comprehensive bundle - Food Hygiene & Safety with Kitchen Manager & Restaurant Manager. In the UK, this field offers a promising salary range, with professionals earning an average of £30,000 to £50,000 per year. If you're looking to build a successful career in the food industry, this bundle is the perfect starting point. Embark on an exciting journey towards a rewarding career in the food industry with our Food Hygiene & Safety with Kitchen Manager & Restaurant Manager bundle, which includes three courses: Kitchen Manager, Restaurant Management and Food Hygiene and Safety. Enrol today and unlock your potential in this thriving field. Each course in this Food Hygiene & Safety with Kitchen Manager & Restaurant Manager bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Kitchen Manager Restaurant Management Food Hygiene and Safety Course Learning Outcomes: Develop a deep understanding of food safety regulations and best practices. Acquire effective management techniques to optimise kitchen operations. Learn to create menus that cater to customer preferences and dietary requirements. Master the art of providing exceptional customer service in a restaurant setting. Enhance your skills in staff recruitment, training, and performance management. Gain skills in maintaining hygiene standards and preventing foodborne illnesses. The bundle includes three essential courses that will equip you with the knowledge and skills needed to thrive in the industry. First, the Kitchen Manager course will delve into the intricacies of managing a kitchen efficiently. You'll gain insights into food preparation, inventory management, kitchen safety protocols, and team coordination to ensure smooth operations. Next, the Restaurant Management course will guide you through the fundamentals of running a successful restaurant. From creating menus and managing customer service to overseeing finances and staff, this course will provide you with a holistic understanding of restaurant operations. Lastly, the Food Hygiene and Safety course will focus on the critical aspects of maintaining high standards of hygiene and safety in a food-related setting. You'll learn about the proper handling and storage of food, preventing contamination, implementing health and safety procedures, and ensuring compliance with regulations. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Here are five key groups of people who can benefit from these courses: Kitchen staff looking to progress to managerial roles. Restaurant employees who are aiming to become effective managers. Individuals planning to start their own food-related business. Professionals seeking to enhance their knowledge of food safety and hygiene. Career changers interested in entering the vibrant food industry. Career path Here are six potential career options, along with their salary ranges in the UK: Kitchen Manager - £25,000 to £40,000 per year. Restaurant Manager - £25,000 to £45,000 per year. Food Safety Officer - £25,000 to £35,000 per year. Catering Manager - £25,000 to £40,000 per year. Food and Beverage Director - £40,000 to £70,000 per year. Hotel Food and Beverage Manager - £30,000 to £50,000 per year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Kitchen Manager absolutely free! Upon finishing Restaurant Management and Food Hygiene and Safety Course, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

For confident candidates with outgoing personalities and a relentless attention to detail, the field of Secretary & PA Diploma services is wide open. Professional personal assistants (PAs) are the ultimate multitaskers, hired to manage the personal affairs and activities of those they support. Some secretaries and PAs work for large corporations, while others are hired by a single executive, entrepreneur, or influential figure. Regardless of which path you take, becoming a trusted and respected PA or Secretary opens the door to a world of incredible career opportunities. Personal qualities and character, as well as hard skills, are important for success as a PA or secretary. It's simply a matter of learning the roles of PAs and secretaries in order to prepare for a rewarding career in the field. This Executive Secretary & PA Training could be the key to your dream job. Transform your ambition and enthusiasm into a rewarding career for life by studying from home at your own pace and time. Learn how to handle a wide range of essential office administration tasks, as well as how to write important business letters and handle complex mail and shipping requirements. Making travel arrangements on behalf of others, organising meetings and events, the importance of time management as a PA, and how to become a better communicator are also covered in the course. Our Executive Secretary & PA Training course has been designed to equip you with the essential knowledge and skills needed to become an expert executive secretary or personal assistant and will give you all the practical knowledge & credentials that you need to excel in your new role. Enrol on our Executive Secretary & PA Training course today and begin your journey to improve your career prospects with the latest skills and the power of self-belief! Learning Outcomes After completing this Executive Secretary & PA Training course, learner will be able to: Understand personal assistant fundamentals Understand business telephone approaches Understand information regarding shipping and mail services Understand travel arrangements Understand outline setting up conferences and meetings Understand management of time Understand systems for record keeping and filing Understand business writing techniques Understand communication skills Understand customer service Understand basics of microsoft office skills Why Choose Executive Secretary & PA Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Executive Secretary & PA Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Executive Secretary & PA Training Bundle Course Course 01: Executive Secretary & PA Training Course 02: Minute Taking Course 03: Self Esteem & Assertiveness Skill Course Course 04: Networking Skills Training Course 05: Communication Skills Course Course 06: Level 4 Time Management Course Course 07: Workplace Stress Management Others benefits of this Executive Secretary & PA Training bundle course 7 Free PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Executive Secretary & PA Training course ] Course Curriculum Of Executive Secretary & PA Training Module 01: Personal Assistant Fundamentals Module 02: Business Telephone Approaches Module 03: Information regarding shipping and mail services Module 04: An Overview of Travel Arrangements Module 05: Outline setting up conferences and meetings Module 06: Management of time Module 07: Systems for Record Keeping and Filing Module 08: Business Writing Techniques Module 09: Communication Skills Module 10: Customer Service Module 11: Basics of Microsoft Office Skills >>-------------<< Assessment Method After completing each module of the Executive Secretary & PA Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Executive Secretary & PA Training course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Executive Secretary & PA Training course is designed for existing secretarial/administrative workers seeking advancement or newcomers seeking their first professional position. Requirements There are no specific requirements for this Executive Secretary & PA Training course because it does not require any advanced knowledge or skills. Career path After completing this Executive Secretary & PA Training course, you may able to pursue a formal position in professional Executive PA services such as: Personal Executive Assistant Receptionist Office Assistant Support Secretary Office Manager Personal Concierge Executive Assistant

Maintaining impeccable hygiene in catering is not just a requirement but a fundamental commitment to ensuring the safety and well-being of both customers and reputation. Unlock a world of opportunity with our comprehensive bundle in Catering Management, Hospitality Management, and Food Hygiene and Safety. Discover the lucrative prospects in the UK with potential yearly earnings ranging from £25,000 to £50,000 in this dynamic industry. Enhance your skills and knowledge in these fields through our engaging courses and pave the way for a successful career. Our comprehensive bundle in Catering Management, Hospitality Management, and Food Hygiene and Safety equips you with the knowledge and skills to excel in the catering and hospitality industry. Dive into the intricacies of overseeing catering operations, learn how to manage hospitality establishments effectively, and gain expertise in maintaining impeccable hygiene standards. Prepare for success in the captivating world of catering, hospitality, and food hygiene and safety. Each course in this Catering Management, Hospitality Management & Food Hygiene, and Safety bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Catering Management Hospitality Management Food Hygiene and Safety Course Learning Outcome: Gain a comprehensive understanding of catering management principles, including menu planning, cost control, and customer service management. Develop the skills to effectively oversee and coordinate catering operations, ensuring smooth and efficient service delivery. Acquire in-depth knowledge of hospitality management practices, including revenue management, marketing strategies, and customer relationship management. Learn essential food hygiene and safety practices, regulations, and procedures to maintain a clean and safe environment in the food industry. Enhance your ability to prevent foodborne illnesses and maintain compliance with industry standards through proper food handling, storage, and sanitation practices. Acquire the skills necessary to lead teams, deliver exceptional guest experiences, and effectively manage hospitality establishments such as hotels, resorts, restaurants, and event venues. In the Catering Management course, you will delve into the intricacies of overseeing and coordinating catering operations. Gain insights into menu planning, cost control, and customer service management. Learn how to create exceptional dining experiences, ensuring smooth operations and client satisfaction. Develop a deep understanding of catering principles and strategies that will set you apart in this competitive industry. With our Hospitality Management course, you will explore the diverse aspects of managing hospitality establishments. From hotels and resorts to restaurants and event venues, acquire the knowledge to effectively lead teams and deliver exceptional guest experiences. Dive into topics such as revenue management, marketing strategies, and customer relationship management. Unlock the secrets of successful hospitality management and become a sought-after professional. Ensure the highest standards of hygiene and safety in the food industry with our Food Hygiene and Safety course. Discover the essential practices and regulations to maintain a clean and safe environment. From proper food handling and storage to effective sanitation procedures, acquire the skills needed to prevent foodborne illnesses and maintain compliance with industry standards. Equip yourself with the knowledge to protect consumers and elevate the reputation of any food-related establishment. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Fresh graduates aspiring to build a successful career in the catering and hospitality industry Career changers seeking to transition into the exciting world of catering and hospitality management Industry professionals who wish to enhance their skills and broaden their career opportunities Entrepreneurs planning to establish their own catering or hospitality business Individuals passionate about food and eager to learn about the intricacies of the industry Career path Catering Manager: £25,000 to £50,000 per year Hotel Manager: £30,000 to £60,000 per year Restaurant Manager: £25,000 to £45,000 per year Event Planner: £20,000 to £40,000 per year Food and Beverage Manager: £25,000 to £50,000 per year Food Safety Inspector: £25,000 to £45,000 per year Catering Consultant: £30,000 to £60,000 per year Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Catering Management absolutely free! Upon finishing Hospitality Management and Food Hygiene and Safety Course, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Are you looking to thrive in a rewarding career that revolves around your passion for food? In the UK, professionals in the restaurant and catering industry earn attractive salaries, with yearly earnings ranging from £20,000 to £40,000. Take the first step towards a prosperous future with our comprehensive bundle, designed to equip you with the essential knowledge and skills needed to excel in this dynamic field. Take the first step towards a prosperous future with our comprehensive bundle, which includes the Restaurant Management, Catering Management, and Level 2 Food Safety courses. Designed to equip you with the essential knowledge and skills needed to excel in this dynamic field, this bundle covers all aspects of running a successful restaurant, organising and executing flawless catering events, and ensuring food safety compliance. Each course in this Restaurant Management, Catering Management with Food Safety bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Learning Outcome: Comprehensive Understanding: Develop a thorough understanding of the principles and practices involved in restaurant and catering management, including menu planning, inventory control, customer service, event coordination, and food safety regulations. Effective Leadership: Gain the skills necessary to lead and manage teams effectively, fostering a positive work environment, optimising productivity, and ensuring exceptional service delivery. Operational Excellence: Acquire the knowledge and techniques to streamline operations, maximise efficiency, and maintain high standards of quality in both restaurant and catering settings. Event Planning Skills: Learn the essentials of event planning and coordination, including budgeting, logistics, vendor management, and executing successful functions that leave a lasting impression on clients and guests. Food Safety Mastery: Develop a strong foundation in food safety practices, understanding the principles of food hygiene, contamination prevention, proper storage and handling, and legal compliance. Career Readiness: Enhance your employability with a diverse skill set that prepares you for various roles within the food industry, equipping you with the knowledge and confidence to pursue a successful career path. The Restaurant Management course delves into the intricacies of running a successful restaurant, covering key aspects such as menu planning, inventory management, customer service, and team leadership. Discover how to create a delightful dining experience that keeps customers coming back for more, all while ensuring operational efficiency and profitability. In the Catering Management course, you'll explore the world of event catering, learning how to organise and execute flawless functions, ranging from weddings to corporate gatherings. Dive into the essentials of event planning, budgeting, logistics, and vendor management, ensuring smooth operations and satisfied clients on every occasion. Ensuring food safety is paramount in any food-related role, which is why our Level 2 Food Safety course is an invaluable addition to your skill set. Learn about food hygiene, contamination prevention, best practices for storage and handling, and legal requirements for maintaining a safe and clean food environment. With this certification, you'll gain a competitive edge and instil confidence in both customers and employers. Don't miss out on this opportunity to unlock your potential in the food industry. Enrol today and set yourself on a path to success! CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for individuals seeking to enter or advance in the food industry. Whether you're a recent graduate, career changer, or food enthusiast looking to turn your passion into a profession, our courses provide the foundational knowledge necessary for success. Aspiring restaurant managers and supervisors Event planners and coordinators Catering business owners Hospitality professionals looking to broaden their skill set Individuals seeking career opportunities in the food industry Career path Restaurant Manager (£20,000 to £40,000/year) Catering Manager (£22,000 to £45,000/year) Events Coordinator (£18,000 to £30,000/year) Food Safety Inspector (£25,000 to £35,000/year) Hotel Food and Beverage Manager (£25,000 to £45,000/year) Banquet Manager (£20,000 to £35,000/year) Catering Sales Manager (£22,000 to £40,000/year) Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Restaurant Management absolutely free! Upon finishing Level 2 Food Safety and Catering Management, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Course Overview A survey in the Uk shows that the total number of skills required for a single job has increased by 10% year-over-year since 2017. Furthermore, one in three skills in an average 2017 job posting are already obsolete. Due to ongoing business disruption and rapidly evolving needs, emerging skills gaps have accelerated due to the COVID-19 pandemic. And to help you bridge that gap, Jhon Academy has prepared this comprehensive Admin, Secretarial & PA - Level 7 online course. Admin, Secretarial & PA - Level 7 covers a collection of necessary skills required to help you achieve your goals. In addition, our industry professionals will guide you through the process of establishing a solid foundation in Admin, Secretarial & PA - Level 7. The Admin, Secretarial & PA - Level 7 course is broken down into manageable sections, each of which will provide you with a new level of expertise. Our exclusive training in Admin, Secretarial & PA - Level 7 will equip you with the skills required to set yourself up for career success. The Admin, Secretarial & PA - Level 7 provides internationally accepted certification upon successful completion. This certificate will add value to your resume and let you stand out among your peers. So enrol now and work your way towards becoming a highly sought-after professional at Admin, Secretarial & PA - Level 7. Certification After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Admin, Secretarial & PA - Level 7 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Admin, Secretarial & PA - Level 7 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 - Introduction to Personal Assistant & Admin Support Assistant Introduction to Personal Assistant 00:19:00 Module 02 - Introduction to Office Administration Introduction to Office Administration 00:15:00 Module 03 - Skills of an Effective Administrator Skills of an Effective Administrator 00:17:00 Module 04 - Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:26:00 Module 05 - Business Telephone Skills Business Telephone Skills 00:20:00 Module 06 - Representing Your Boss and Company Representing Your Boss and Company 00:36:00 Module 07 - Business Etiquette Business Etiquette 00:20:00 Module 08 - Mail Services and Shipping Mail Services and Shipping 00:28:00 Module 09 - Travel Arrangements Travel Arrangements 00:25:00 Module 10 - Organising Meeting and Conferences Organising Meeting and Conferences 00:28:00 Module 11 - Diary Management and Note taking Diary Management and Note taking 00:25:00 Module 12 - Time Management Time Management 00:35:00 Module 13 - Record Keeping and Filing Systems Record Keeping and Filing Systems 00:28:00 Module 14 - Business Writing Skills Business Writing Skills 00:41:00 Module 15 - Organisational Skills Organisational Skills 00:26:00 Module 16 - Communication Skills Communication Skills 00:27:00 Module 17- Customer Service Customer Service 00:17:00 Module 18- Effective Planning and Scheduling Effective Planning and Scheduling 00:52:00 Module 19 - Invoicing/Petty Cash Invoicing/Petty Cash 00:28:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: In the modern global business environment, e-commerce shakes the foundation of most industries, leads to entirely new kinds of business, and directly affects both our careers and the way we live. This Level 2 Certificate in E-Commerce Management will teach entrepreneurs how to develop market and manage an e-commerce business, and give you a crucial advantage in today's competitive market. You will learn the terms of e-commerce and m-commerce, how to develop an e-commerce business plan, evaluate e-commerce software options, and much more. So, if you want to build up your career with e-commerce management you should join this course. Learning Outcomes: Describe what the terms e-commerce and m-commerce mean Develop an e-commerce business plan Evaluate e-commerce software options Build an online store with product pages, supporting features, a shopping cart, and an effective checkout process Test, launch, and update your e-commerce site Design engaging, responsive web content Understand e-commerce payment options and choose appropriate options for your site Use appropriate tools to track key e-commerce metrics Identify and optimize supporting e-commerce activities, such as customer service, sales, and inventory management Create a marketing plan with all the essential elements Market your online store using social media and other appropriate channels Use discounts and promotions to market your e-commerce business Understand what security and privacy issues face e-commerce businesses and handle customers' information accordingly Protect your intellectual property Identify the rules and regulations that will govern your e-commerce businesses Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in E-Commerce Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in E-Commerce Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Level 2 Certificate in E-Commerce Management - Updated Version Introduction to Electronic Commerce 00:18:00 E-Commerce Strategy and Implementation 00:21:00 Customer Service 00:21:00 Products, Brands, and Services 00:30:00 Content Planning and Production 00:18:00 Use of Social Networks 00:19:00 Marketing & Advertising 00:35:00 Creating an Engaging User Experience 00:14:00 Transaction Management 00:20:00 E-Commerce Analytics 00:13:00 Level 2 Certificate in E-Commerce Management - Old Version Course Overview 00:05:00 Getting to Know E-Commerce 00:30:00 E-Commerce Building Blocks 00:30:00 Software Options and Solutions 00:15:00 Building Your Online Store 01:00:00 The Finishing Touches 00:15:00 Creating an Engaging User Experience 00:15:00 M-Commerce 00:15:00 E-Commerce Analytics 00:30:00 Supporting Your E-Commerce Business 00:15:00 Marketing Your E-Commerce Business 00:30:00 Security and Fraud Awareness 00:15:00 Rules and Regulations 00:15:00 Mock Exam Mock Exam- Level 2 Certificate in E-Commerce Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in E-Commerce Management 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Do you want to know how to communicate effectively? Do you want to improve interpersonal communication skills? Then it's time for you to learn how to communicate effectively in this Effective Communication Course. Description: Effective communication is the key in any field. There are specific strategies and techniques that will no doubt help you in improving your interpersonal communication skills. By undertaking this course you will be able to acquire the appropriate skills to become a great communicator with effective interpersonal abilities. Who is the course for? Professionals who work in the communications industry or part of the communications and human resources department. Furthermore, it will help the top executive executes effectively commanding their subordinates to function well and communicate with them effectively. People who are interested in learning more about communication and those people who are struggling with communication and wish to express their thoughts into actions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Effective Communication Course is a useful qualification to possess, and would be beneficial for the following careers: Customer Service Executives Customer Service Consultant Human Resources Manager Business Development Manager Communication Department Head Executive Producers Marketing Manager Public Relations Officer Social Media Specialist Strategist And Many More! Effective Communication Introduction 00:30:00 Importance Of Effective Communication 00:30:00 7 C's Of Effective Communication 01:00:00 Improving Interpersonal Communication Skills 00:30:00 Becoming A Great Communicator 00:30:00 Properties Of Interpersonal Communication 00:30:00 Wrapping Up 00:15:00 Communication Techniques What Is Communication 00:30:00 Understand Yourself And Your Message 00:30:00 Ways To Understand Face Reading 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 Give Your Message Within Very Short Time 00:30:00 Communicating Effectively Module One - Getting Started 00:30:00 Module Two - Communicating with Body Language 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Effective Communication Course 00:20:00 Final Exam Final Exam- Effective Communication Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00