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Overview The Professional Crisis Management Certificate course provides comprehensive training in various aspects of business management, including operations management, business analysis, strategic analysis, project management, business development, performance management, risk management, quality management, communication skills, human resource management, customer service, and conflict management. Participants will gain the knowledge and skills necessary to effectively manage crises and navigate challenging situations in a professional setting. Learning Outcomes: Master the principles of effective business management. Acquire essential skills in operations management and business analysis. Develop proficiency in strategic analysis and project management. Understand the intricacies of risk management and recovery strategies. Enhance your communication, negotiation, and conflict resolution abilities. Why buy this Professional Crisis Management Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Professional Crisis Management Certificate you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Professionals aspiring to excel in crisis management roles. Business managers and leaders seeking to strengthen their skillset. Individuals aiming to transition into crisis management careers. Project managers looking to expand their knowledge. Anyone interested in gaining a comprehensive understanding of business operations. Prerequisites This Professional Crisis Management Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Crisis Manager: £30,000 - £70,000 per year Operations Manager: £30,000 - £60,000 per year Business Analyst: £25,000 - £50,000 per year Project Manager: £30,000 - £70,000 per year Human Resources Manager: £35,000 - £70,000 per year Quality Assurance Manager: £30,000 - £60,000 per year Course Curriculum Module 01: Introduction to Business Management Introduction to Business Management 00:25:00 Module 02: Operations Management Operations Management 00:24:00 Module 03: Introduction to Business Analysis Introduction to Business Analysis 00:14:00 Module 04: Strategic Analysis and Product Scope Strategic Analysis and Product Scope 00:28:00 Module 05: Project Management Project Management 00:19:00 Module 06: Business Development and Succession Planning Business Development and Succession Planning 00:24:00 Module 07- Business Process Management Business Process Management 00:44:00 Module 08: Planning & Forecasting Operations Planning & Forecasting Operations 00:21:00 Module 09: Performance Management Performance Management 00:18:00 Module 10: Management of Cash and Credit Management of Cash and Credit 00:19:00 Module 11: Managing Risk and Recovery Managing Risk and Recovery 00:26:00 Module 12: Quality Management Quality Management 00:21:00 Module 13: Communication Skills Communication Skills 00:25:00 Module 14: Business Environment Business Environment 00:16:00 Module 15: Organisational Skills Organisational Skills 01:16:00 Module 16: Negotiation Techniques Negotiation Techniques 00:16:00 Module 17: Human Resource Management Human Resource Management 00:19:00 Module 18: Motivation and Counselling Motivation and Counselling 00:19:00 Module 19: Customer Service Customer Service 00:16:00 Module 20: Time Management Time Management 00:40:00 Module 21: Conflict Management Conflict Management 00:14:00

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Advanced Negotiation Skills will provide you with a solid foundation to become a confident negotiator and help you develop your skills. This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This course will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Learning Outcomes After completing this Advanced Negotiation Skills course, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Why Choose Advanced Negotiation Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Advanced Negotiation Skills Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. ******Courses are included in this Advanced Negotiation Skills Course: Course 01: Level 7 Diploma in Leadership and Management Course Course 02: Level 3 Business Administration ******Others included in this Advanced Negotiation Skills course: Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Advanced Negotiation Skills Course: Module 1: An Overview of Negotiation Module 2: How to Prepare For Negotiations Module 3: The Process of Negotiation Module 4: Ways of Developing Persuasion & Influencing Skills Module 5: Ways of Developing Communication Skills Module 6: How to Develop Active Listening Skills Module 7: Comprehending Body Language Module 8: Assertiveness and Self Confidence Module 9: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ---------------- Assessment Method After completing each module of the Advanced Negotiation Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Advanced Negotiation Skills course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Advanced Negotiation Skills could prove instrumental in taking that important step into a leadership position for the first time. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

If you have an interest in learning how to coach and working as a supervisor to achieve a formal qualification in the practice of supervision? Then Coaching and Supervising Diploma is just for you! A life coach is someone who help you to attain the goals in life. On the other hand, supervision the act of watching a person or activity and making sure that everything is done correctly and orderly. Coaching and supervising might have a slight difference, but both have the same purpose, which is to enable you in growth and development of your personal and professional life respectively. Firstly, you will learn about life coaching and mentoring basics. Following that, you will learn about coaching theories and outlook, its process and delivery system, self-improvement through motivation, setting goals and stress management. The course also explains about the basic skills of supervision including the qualities of a great supervisor and the principles of leadership, building trust, essential tips and tricks of time management, managing relationships through communication, and removing conflicts. This diploma course leads you to become a successful coach and supervisor as well as accomplish the needs of the organization. So register now and get benefit from this course. Learning Outcomes: Adjust to the supervisor's role with confidence. Develop your skills in listening, asking questions, resolving conflict and giving feedback to employees. Identify key attitudes that you can develop to enhance your supervisory skills. Use time management and planning techniques to maximize your success. Develop a technique for giving instructions that are clear and understood. Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent. Routes to give a priority, strategy, and learn how to manage their time Get knowledge of recognizing their basic leadership methods Know how to improvise some adaptability so as to implement other leadership features Means to encounter the requirements of employees as well as your colleagues by dint of communication and coaching. Paths to transform conflict an effective mean for creative, well-cycled solutions to the problems you are dealing with. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Coaching and Supervising Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Coaching and Supervising Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Coaching and Supervising Diploma - Updated Version Introduction to Coaching and Mentoring 00:28:00 Coaching and Mentoring: Objectives & Processes 00:33:00 Ethical Aspects of Coaching and Mentoring 00:35:00 Coaching and Mentoring Models - Part 01 00:30:00 Coaching and Mentoring Models - Part 02 00:31:00 Effective Communication Skills 00:28:00 Personal Skills 00:27:00 Management Skills 00:26:00 Functional Skills 00:35:00 Coaching and Supervising Diploma - Old Version Module : 1 Defining Coaching and Mentoring 00:15:00 Coaching Assessment Review 00:05:00 Interpersonal Communication Skills 00:15:00 Critical Coaching Skills 00:05:00 Setting Goals with SPIRIT 00:15:00 Learning Styles and Principles 00:15:00 The Benefits/Consequences Matrix 00:15:00 Skills in the Coaching 00:15:00 Giving Effective Feedback 00:15:00 Module : 2 Making the Transition 00:15:00 Key Behaviors and Attitudes 00:15:00 Setting Goals as Supervisor 00:15:00 Planning for Success 01:00:00 Communication Skills 00:30:00 Active Listening Techniques 00:15:00 Giving Feedback 00:30:00 Giving Instructions 00:15:00 Orders, Requests, and Suggestions 00:15:00 Managing Conflict 00:15:00 Managing Challenging Situations 00:30:00 Module : 3 What's Your Type? How About Mine? 00:45:00 Understanding Leadership 00:45:00 Manage Your Time and Your Energy 00:45:00 Employee Development Models 00:30:00 Dealing with Conflict and Difficult Issues 00:15:00 What Successful Leaders Do 00:15:00 Mock Exam Mock Exam- Coaching and Supervising Diploma 00:30:00 Final Exam Final Exam- Coaching and Supervising Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you ready to take your professional game to the next level? 🚀 Introducing our comprehensive course: 'Workplace Professionalism'! Whether you're a seasoned professional looking to refine your skills or a newcomer eager to make a lasting impression in the corporate world, this course is designed to equip you with the essential tools and mindset for success.   👔 Unlock Your Potential: In today's competitive job market, professionalism isn't just a desirable trait - it's a necessity. Our course delves into the core principles of workplace professionalism, empowering you to navigate the intricacies of professional environments with confidence and finesse. From effective communication to ethical decision-making, you'll gain invaluable insights that will set you apart from the crowd.   📚 Comprehensive Curriculum: Our expertly crafted curriculum covers a wide range of topics essential for thriving in any professional setting. Learn how to cultivate a positive attitude, master the art of time management, and develop strong interpersonal skills that foster collaboration and teamwork. With engaging lectures, interactive exercises, and real-world case studies, you'll acquire practical knowledge that you can apply immediately in your professional life.   🎓 Who is this for?: This course is ideal for professionals at all stages of their careers, including recent graduates entering the workforce, mid-level managers aiming for advancement, and seasoned executives seeking to refine their leadership skills. Whether you work in corporate, nonprofit, government, or entrepreneurial sectors, the principles of workplace professionalism are universally applicable.   🌟 Benefits of Taking the Course: Enhance your professional image and credibility Build strong relationships with colleagues, clients, and stakeholders Improve your productivity and efficiency in the workplace Navigate workplace conflicts and challenges with grace and diplomacy Position yourself for career advancement and leadership opportunities   💼 Career Path: The skills and knowledge gained from our 'Workplace Professionalism' course can open doors to a variety of exciting career paths. Whether you aspire to climb the corporate ladder, launch your own business, or make a meaningful impact in your community, professionalism is the cornerstone of success in any endeavor. From entry-level positions to executive leadership roles, employers value professionals who exemplify integrity, professionalism, and a commitment to excellence.   🔍 Invest in Your Future: In today's dynamic and fast-paced work environments, investing in your professional development is more important than ever. By enrolling in our 'Workplace Professionalism' course, you're not just investing in yourself - you're investing in your future success and fulfillment. Join thousands of professionals around the world who have transformed their careers with our proven curriculum.   Don't let opportunities pass you by - elevate your professional presence and unlock your full potential with our 'Workplace Professionalism' course. Enroll today and take the first step toward a brighter, more prosperous future! 🌟 Course Curriculum Module 1 Introduction to Workplace Professionalism Introduction to Workplace Professionalism 00:00 Module 2 Communication Skills Communication Skills 00:00 Module 3 Ethics and Integrity in the Workplace Ethics and Integrity in the Workplace 00:00 Module 4 Teamwork in the Workplace Teamwork in the Workplace 00:00 Module 5 Time Management and Productivity in the Workplace Time Management and Productivity in the Workplace 00:00 Module 6 Communication and Interpersonal Skills in the Workplace Communication and Interpersonal Skills in the Workplace 00:00 Module 7 Professional Development and Career Growth in the Workplace Professional Development and Career Growth in the Workplace 00:00 Module 8 Leadership in the Workplace Leadership in the Workplace 00:00 Module 9 Collaboration in the Workplace Collaboration in the Workplace 00:00 Module 10 Time Management and Productivity in the Workplace Time Management and Productivity in the Workplace 00:00

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

🌟 Unlock Success in the Workplace with 'Professional Nonverbal Communication: Mastering Workplace Gestures and Signals' Course! 🌟   Are you ready to harness the power of nonverbal communication to propel your career to new heights? Elevate your professional presence and decode the subtle yet impactful language of gestures and signals in the workplace with our exclusive online course! Introducing 'Professional Nonverbal Communication: Mastering Workplace Gestures and Signals,' your gateway to mastering the art of nonverbal cues that can shape perceptions, influence interactions, and drive success in your career.   🚀 What You'll Learn: ️ Decode the hidden language of gestures and signals in diverse workplace settings. ️ Understand the impact of body language on professional relationships and leadership. ️ Master effective nonverbal communication strategies for presentations, meetings, and negotiations. ️ Cultivate a confident and authoritative presence through conscious nonverbal cues. ️ Navigate cultural differences in nonverbal communication for global workplace success.   💡 Why Choose Our Course: 🔑 Expert-Led Learning: Benefit from insights shared by seasoned professionals and communication experts. 🔍 Comprehensive Curriculum: Dive deep into various aspects of nonverbal communication crucial for career advancement. 🎓 Practical Techniques: Learn actionable strategies and techniques applicable in real-world scenarios. 🌐 Global Perspective: Gain insights into cross-cultural nuances to excel in diverse workplace environments.   🎯 Who Is This For: 👔 Professionals seeking to enhance their communication skills. 👩‍💼 Executives, managers, and team leaders aiming to improve team dynamics and leadership abilities. 🌍 Individuals navigating multicultural work environments seeking to fine-tune their communication.   🎁 Enroll Now and Elevate Your Career! 🎁 Join our course today and unlock the secrets of nonverbal communication that will set you apart in the competitive professional landscape. Don't miss this opportunity to refine your communication prowess and pave the way for career advancement! Invest in your success - Enroll now in 'Professional Nonverbal Communication: Mastering Workplace Gestures and Signals'! 🌟 Course Curriculum

Diploma in Psychology and Counselling Level 1 Explore the fundamentals of Psychology and Counselling, delving into Counselling Basics and mastering Coping Mechanisms and Strategies. Dive deep into the Psychoanalytical Approach, hone your Communication skills in Psychology and Counselling, and gain valuable insights into self-awareness while addressing Common Problems in this dynamic field. Learning Outcomes: Define key concepts in Psychology and Counselling. Apply coping mechanisms and strategies in real-life situations. Analyze the Psychoanalytical Approach in Psychology and Counselling. Demonstrate effective communication skills in the context of Psychology and Counselling. Evaluate the importance of self-awareness in Psychology and Counselling. Identify common problems encountered in Psychology and Counselling. Utilize problem-solving techniques in Psychology and Counselling scenarios. Discuss ethical considerations in Psychology and Counselling practice. Create effective treatment plans in Psychology and Counselling. Analyze current trends and developments in the field of Psychology and Counselling. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Diploma in Psychology and Counselling Level 1 Course Syllabus Counselling Basics: Acquire foundational knowledge of counselling principles and techniques, including active listening, empathy, and establishing a therapeutic relationship. Coping Mechanisms and Strategies: Explore various coping mechanisms and strategies used in psychology and counseling to help individuals deal with stress, trauma, and emotional challenges. Psychoanalytical Approach: Gain insights into the psychoanalytical approach to psychology and counselling, including the study of unconscious processes and the role of the therapist. Communication in Psychology and Counselling: Develop effective communication skills crucial for psychologists and counselors when interacting with clients and facilitating positive change. Understanding Self-Awareness: Reflect on the importance of self-awareness for professionals in psychology and counselling, emphasising personal growth and self-reflection. Common Problems in Psychology and Counselling: Identify and address common psychological issues and challenges encountered in counselling practice, equipping you to provide effective support and guidance.

Introduction: Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale. Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs. This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns. Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them. We will also cover more general techniques that can be applied to other types of objections. Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed. What You will Learn: Why you need to develop credibility early on in the sales process How to overcome misunderstandings and scepticism regarding a product; The importance of asking questions, when dealing with customer objections Why you need to tackle the biggest objection first The role of listening in handling complaints The best strategies to use, when dealing with objections or complaints from existing customers Benefits of taking this Course Learning important communication skills that you need, in order to close sales Learning how to address issues, such as customer indifference to your product Understanding the important role that honesty plays in the sales process Understanding why you need to develop a keen sense of empathy, when dealing with customers Learning how and when to follow up with your customers Course Modules/Lessons Module 1: Developing Preliminary Skills Module 2: Types of Objections Module 4: Handling Complaints

Description English is a notoriously difficult language to get right, especially when it comes to its written form. The rules of English grammar can seem arbitrary and are difficult even for native speakers to grasp fully. However, as complicated and difficult as mastering English grammar can be, it is an essential part of improving your written and verbal communication. Without these skills, you may find it hard to get your message across in a way that others can easily understand. This course introduces you to the basics behind English grammar. By going through both modules, you can learn enough about the rules of grammar to instantly improve your writing. We begin by talking about the nine parts of speech in detail, reviewing how to properly use each one. Next, we move on to talk about the rules surrounding punctuation marks. Finally, we leave you with a few points that you can keep in mind, when you are proofreading your work. You Will Learn: The difference between a noun, a pronoun and a proper noun When to use adverbs and adjectives and how to use them properly The rules of comma use, including a discussion about the Oxford comma How to properly use apostrophes and when to avoid using them The difference between a run-on sentence, a comma splice and a sentence fragment, along with how to avoid each one in your work Benefits of Taking This Course: Understand why it is important to work on and perfect your grammar Ensure your message is clearly understood by your audience Learn about the four most common mistakes that people make when writing and how to avoid them If you are a non-native English speaker, you can learn more about the rules of grammar, helping to improve your grasp of the language, resulting in better communication skills If you are a native English speaker, this course can help you take your writing to the next level Course Modules/Lessons Module 01: Parts of Speech Module 02: Punctuation and Improving Your Writing  

Description: The minute is an integral part of any meeting. In fact, the success of any meeting largely depends on the proper minute. The course covers the necessary techniques of minute preparing and the skills needed for secretarial roles. At first, you will explore the skills for taking minutes that will be followed by the roles and responsibilities of a secretary or PA. You will learn how to take minutes with OneNote. The course then focuses on the communication skill, negotiation and influencing skills, self-esteem and confidence building, time management and other skills related to the secretary. Finally, the course teaches how to prepare business writing and reports. Who is the course for? People interested in maximizing their efficiency in note taking for their jobs People interested in working as a stenotype operator or journalist Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.   Minute Taking and Executive Secretarial Diploma - Updated Version Minute Taking Executive Training Introduction to Minute Writing 00:20:00 Preparation for Minute Taking 00:23:00 The Meeting Structure 00:16:00 Minute Meetings, Decisions and Actions 00:18:00 Roles and Responsibility of Minute Taker 00:27:00 Tips for Minute Taking 00:22:00 Technology in Minute Taking 00:12:00 Building Confidence 00:13:00 Executive PA Module 1: Introduction to Personal Assistant 00:20:00 Module 2: Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company 00:37:00 Module 4: Mail Services and Shipping 00:28:00 Module 5: Travel Arrangements 00:27:00 Module 6: Organising Meeting and Conferences 00:28:00 Module 7: Time Management 00:38:00 Module 8: Record Keeping and Filing Systems 00:31:00 Module 9: Business Writing Skills 00:43:00 Module 10: Organisational Skills 00:28:00 Module 11: Communication Skills 00:28:00 Module 12: Customer Service 00:19:00 Module 13: Effective Planning and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash 00:30:00 Module 15: Professional Conduct and Ethics 00:24:00 Minute Taking and Executive Secretarial Diploma - Old Version Minute Taking Basics What Minutes are 01:00:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 Taking Minutes with OneNote The Role of a Minute-Taker 00:30:00 The Skills of a Minute-Taker 00:15:00 Meeting Agreements 00:15:00 Minutes Styles 00:15:00 What Do I Record 00:30:00 Techniques for Preparing Minutes 00:30:00 Taking Minutes in an Interactive Meeting 00:30:00 The Minute Book 00:15:00 Secretarial Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Developing Interpersonal Skills Course- Activities 00:00:00 Administrative Management skills Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Business Writing Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Self Esteem & Confidence Building Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Mock Exam Mock Exam - Minute Taking and Executive Secretarial Diploma 00:20:00 Final Exam Final Exam - Minute Taking and Executive Secretarial Diploma 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00