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Discover the powerful schedule and cost risk analysis features of PRA. Course overview Duration: 2 days (13 hours) Our Primavera Risk Analysis course gives a detailed introduction to the schedule and risk analysis features of Primavera Risk Analysis. It shows the powerful features of the tool and give hands on practice throughout the course to ensure you can confidentially put your new skills into practice back in the workplace. This course is designed for new users of Primavera Risk Analysis, and no previous experience is required. You should however be familiar with risk management processes and terminology. Objectives  By the end of the course you will be able to: Import schedules into PRA Add three point estimates onto plans Perform schedule and cost analysis Use templated quick risk Run risk analysis Interpret results from the Risk Histogram and Tornado graph Add task percentiles to a Gantt chart Set up a risk register Add qualitative and quantitative risks Link risk to activities in the plan Create reports Use the Distribution Analyser Content Importing schedules Importing MSP and Primavera Schedules Running import checks Checking schedule integrity Schedule risk analysis 3 point estimating Entering uncertainly Different distributions Using quick risk Updating plan Importing plans with 3 point estimates Cost/Resource uncertainty Resource loadings Creating 3 point cost estimates Resource distributions and escalations Simple cost estimates Templated quick risk Setting up and applying templated quick risk Assessing risk at WBS level Running risk analysis Running risk analysis Interpreting results on the Risk Histogram Setting analysis options Task percentiles Setting task percentile options Including task percentiles on the Gantt chart Tornado graph Creating a Tornado graph Viewing sensitivity Analysing sensitivity against activities Setting up the risk register Setting Schema levels Defining criteria and tolerances Setting up a Risk Breakdown Structure (RBS) Working with manageability and proximity Saving scoring matrices Adding custom fields Exporting data Exporting to Excel, Word and PowerPoint Qualitive risks Setting risk IDs Adding risk cause, description and effect Setting up risk details Entering mitigation actions Quantitative risks Linking risks to activities Adding schedule and cost impacts Defining how multiple risks impact Correlation Migrating your plan Adding mitigation actions to your plan as tasks Linking tasks to mitigation actions Actioning your risk register Progressing risks Importing progressed plans Linking register to progressed plans Risk history The Waterfall chart Saving and reporting Exporting the risk register Running reports Creating new reports Building and comparing risk plans Using the distribution analyser Comparing dates and cost

This PMI-RMP Certification Training will help you master the processes of risk management and the structured and objective approach to addressing uncertainty in projects. You will learn how to conduct risk planning, identification and analysis, and control both known and unknown risks in projects.

24 Hour Flash Deal **33-in-1 PR: Public Relations Specialist Diploma Mega Bundle** PR: Public Relations Specialist Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the PR: Public Relations Specialist Diploma package online with Studyhub through our online learning platform. The PR: Public Relations Specialist Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This PR: Public Relations Specialist Diploma course provides complete 360-degree training on PR: Public Relations Specialist Diploma. You'll get not one, not two, not three, but 33 PR: Public Relations Specialist Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these PR: Public Relations Specialist Diploma courses are yours for as long as you want them once you enrol in this course. This PR: Public Relations Specialist Diploma Bundle consists the following career oriented courses: PR : Public Relation and Management Training Diploma in Journalism Newspaper Journalism Digital Journalism Diploma In International Relations Diploma in Human Rights Advanced Pitching Organisation & People Management International Law Certificate Creative Writing Complete Course Social Media Influencer Blogging Public Speaking: Presentations like a Boss Transcription Training Professional Crisis Management Certificate Media and Art English Law Basics: Understanding Legal Principles Social Media Marketing Course Content Management ChatGPT Complete Guide with Expertise Diploma in Drama and Comedy Writing Report Writing Creative Thinking: Techniques and Tools for Problem Solving Brand Branding Business Networking Skills Event Planning and Management Training Professional Digital Marketing Diploma Business Contract & Compliance Manager: Ensuring Legal Integrity Diploma Project Management Cross-Cultural Awareness Training Diploma Certificate International Healthcare Policy Motivational Mentorship: Inspiring Personal and Professional Growth Decision Making and Critical Thinking Online Course In this exclusive PR: Public Relations Specialist Diploma bundle, you really hit the jackpot. Here's what you get: Step by step PR: Public Relations Specialist Diploma lessons One to one assistance from PR: Public Relations Specialist Diplomaprofessionals if you need it Innovative exams to test your knowledge after the PR: Public Relations Specialist Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all 33 PR: Public Relations Specialist Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your PR: Public Relations Specialist Diploma certificate and transcript on the next working day Easily learn the PR: Public Relations Specialist Diploma skills and knowledge you want from the comfort of your home The PR: Public Relations Specialist Diploma course has been prepared by focusing largely on PR: Public Relations Specialist Diploma career readiness. It has been designed by our PR: Public Relations Specialist Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The PR: Public Relations Specialist Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This PR: Public Relations Specialist Diploma bundle course has been created with 33 premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This PR: Public Relations Specialist Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into PR: Public Relations Specialist Diploma Elementary modules, allowing our students to grasp each lesson quickly. The PR: Public Relations Specialist Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This PR: Public Relations Specialist Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in PR: Public Relations Specialist Diploma. Excellent written and verbal communication skills Strong interpersonal and relationship-building abilities Creativity and innovative thinking Ability to craft compelling messaging and stories Proficiency in media relations and pitching Experience with social media management and engagement Crisis communication and issues management skills Strong organizational and multitasking abilities Analytical skills for monitoring and analyzing PR metrics Understanding of branding and reputation management principles Adaptability and ability to work under pressure Collaboration and teamwork skills Knowledge of industry trends and media landscape Networking skills for building and maintaining media contacts and relationships Event planning and management skills for organizing press conferences, product launches, or promotional events Knowledge of digital marketing strategies to integrate PR efforts with overall marketing campaigns Familiarity with industry-specific regulations and compliance standards Project management skills to oversee PR campaigns from conception to execution Crisis management skills to handle adverse publicity or negative situations effectively Ability to analyze audience demographics and tailor messages accordingly for maximum impact Proficiency in monitoring and utilizing PR tools and software for media monitoring, analytics, and reporting Cultural awareness and sensitivity to navigate diverse audiences and markets effectively Continuous learning and staying updated with emerging trends and best practices in PR and communications industry. Please note, To get qualified you need to enrol the below programmes: Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or related field Master's degree in Public Relations, Communications, or a relevant specialization (optional) Professional certifications such as Accreditation in Public Relations (APR) or Certified Public Relations Professional (CPRP) Relevant coursework or training in media relations, crisis communication, strategic communication planning, etc. Internship or work experience in public relations, communications, journalism, or related fields Requirements To participate in this PR: Public Relations Specialist Diploma course, all you need is - A smart device A secure internet connection And a keen interest in PR: Public Relations Specialist Diploma. Career path You will be able to kickstart your PR: Public Relations Specialist Diploma career because this course includes various courses as a bonus. This PR: Public Relations Specialist Diplomais an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore PR: Public Relations Specialist Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Domestic Violence and Abuse Awareness Diploma Domestic violence is often neglected because it occurs behind closed doors and is a social taboo that is rarely discussed. This has to stop, and the most effective way to deal with the problem is to raise awareness, educate people, and intervene at the earliest possible stage. This course will teach you how to recognise domestic violence and abuse, who is most vulnerable, and how to assist both adult and child victims. Understanding domestic abuse and violence is the first step toward overcoming them. This course covers the fundamentals of domestic violence and abuse, including who is most vulnerable, the various types of domestic abuse, and how domestic violence affects women and children. Through this course, you will also learn how to assist adults you suspect are victims of domestic violence and advice on recognising the signs and approaching someone with sensitivity and confidence. Courses are included in this Domestic Violence and Abuse Awareness Diploma Course Course 01: Domestic Violence and Abuse Awareness Diploma Course 02: Level 2 Certificate in Understanding Domestic Abuse Course 03: Level 2 Certificate in Understanding Safeguarding and Prevent Special Offers of this Domestic Violence and Abuse Course This Domestic Violence and Abuse Course includes a FREE PDF Certificate. Lifetime access to this Domestic Violence and Abuse Course Instant access to this Domestic Violence and Abuse: Domestic Violence and Abuse Course Get FREE Tutor Support from Monday to Friday in this Domestic Violence and Abuse Course [ Note: Free PDF certificate as soon as completing the Domestic Violence and Abuse Awareness Diploma course ] Domestic Violence and Abuse Awareness Diploma Industry Experts Designed this Domestic Violence and Abuse course into 10 detailed modules. Detailed course curriculum of this Domestic Violence and Abuse Awareness Diploma Course: Module 01: An Overview of Domestic Violence & Abuse Module 02: Understanding the Dynamics of Domestic Violence Module 03: How Does Domestic Abuse and Violence Begin Module 04: The Impact of Domestic Violence on Victims Module 05: The Impact of Domestic Violence on Children & Young People Module 06: Assessing the Risks of Domestic Violence and Abuses on Children Module 07: Helping Children Recover from Domestic Abuse Module 08: The Ways of Supporting the Victim and Reporting Incidents Module 09: Understanding the Process of Record Keeping Module 10: Working with Victims of Domestic Abuse Assessment Method of Domestic Violence and Abuse Awareness Diploma After completing each module of the Domestic Violence and Abuse Awareness Diploma, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks Certification of Domestic Violence and Abuse Awareness Diploma After completing the MCQ/Assignment assessment for this Domestic Violence and Abuse Awareness Diploma course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Domestic Violence and Abuse Awareness Diploma This Domestic Violence and Abuse course is ideal for anyone who works or wants to work with vulnerable people, especially if you work or volunteer in domestic violence. Requirements Domestic Violence and Abuse Awareness Diploma Students who intend to enrol in this Domestic Violence and Abuse Awareness Diploma course must meet the following requirements: Domestic Violence and Abuse: Good command of the English language Domestic Violence and Abuse: Must be vivacious and self-driven Domestic Violence and Abuse: Basic computer knowledge Domestic Violence and Abuse: A minimum of 16 years of age is required Career path Domestic Violence and Abuse Awareness Diploma Certificates Certificate of completion Digital certificate - Included

Level 3 Training on Deaf Awareness Course offers a comprehensive understanding of Deaf Awareness, crucial in today's diverse society. With modules covering various aspects like Deaf Community and Culture, Causes of Being Deaf, and British Sign Language (BSL), learners grasp the intricacies of communication and social interaction between Deaf and hearing individuals. This training equips individuals with essential skills to bridge the communication gap and foster inclusivity in workplaces and communities. In the UK, where the demand for Deaf Awareness is on the rise, mastering these skills enhances job prospects significantly. Employers increasingly seek candidates with proficiency in Deaf Awareness, offering competitive salaries averaging £25,000 to £30,000 annually. As the importance of inclusivity grows, job opportunities in this sector are expected to increase by 10% in the coming years, making Level 3 Deaf Awareness Training a valuable asset for personal and professional growth. Key Features: CPD Certified Deaf Awareness Course Free Certificate from Reed CIQ Approved Deaf Awareness Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Deaf Awareness Module 02: Deaf Community and Culture Module 03: Causes of Being Deaf and Auditory Innovations Module 04: Deaf Education Module 05: British Sign Language Module 06: BSL in Its Social Context Module 07: Social Interaction between Deaf and Hearing People Learning Outcomes: Recognize diversity within deaf community, fostering inclusive environments. Understand historical and cultural significance of British Sign Language (BSL). Identify causes of deafness and advancements in auditory innovations. Evaluate various approaches to deaf education and their implications. Demonstrate basic proficiency in British Sign Language (BSL). Navigate social interactions between deaf and hearing individuals with sensitivity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Training on Deaf Awareness 1:32:23 1: Module 01: Introduction to Deaf Awareness Preview 13:59 2: Module 02: Deaf Community and Culture 12:49 3: Module 03: Causes of Being Deaf and Auditory Innovations 13:23 4: Module 04: Deaf Education 15:16 5: Module 05: British Sign Language 12:37 6: Module 06: BSL in Its Social Context 13:00 7: Module 07: Social Interaction between Deaf and Hearing People 10:19 8: CPD Certificate - Free 01:00 Who is this course for? This Deaf Awareness course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Deaf Awareness. Moreover, this Deaf Awareness course is ideal for: Educators seeking to enhance inclusivity in classrooms. Healthcare professionals aiming to improve patient communication and care. Customer service representatives wishing to accommodate diverse clientele. Social workers striving to support deaf individuals and their families. Community leaders interested in promoting accessibility and inclusivity. Requirements There are no requirements needed to enrol into this Deaf Awareness course. We welcome individuals from all backgrounds and levels of experience to enrol into this Deaf Awareness course. Career path After finishing this Deaf Awareness course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Deaf Awareness are: Sign Language Interpreter - £20K to 35K/year. Deaf Education Teacher - £25K to 40K/year. Audiology Assistant - £18K to 30K/year. Community Support Worker - £17K to 25K/year. Deaf Awareness Trainer - £22K to 35K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction 00:02:00 Essential Formulas and Functions Mathematical Functions 00:06:00 Textual Functions 00:07:00 Logical Functions 00:11:00 Date-time (Temporal) Functions 00:07:00 Lookup Formulas Lookup Functions 00:08:00 Data Tools Data Tools 00:19:00 Formatting data and tables Formatting data and tables 00:18:00 Pivot Tables Pivot Tables 00:08:00 Charts Charts-Part 1 00:10:00 Charts-Part 2 00:12:00 Named Ranges Named Ranges 00:10:00 Indirect Functions 00:05:00 Excel Shortcuts Excel Shortcuts 00:12:00 Analytics in Excel Analytics in Excel 00:15:00 Macros Macros 00:10:00 Excel Uses Cases: Engaging Visualizations Infographics 1: Cool charts 00:14:00 Infographics 2: Cool charts 00:06:00 Waterfall chart 00:12:00 Excel Uses Cases: Modeling Customer Lifetime value Concept of Net Present Value and Customer Value 00:09:00 Finding Net Present Value in Excel 00:11:00 Sensitivity Analysis in Excel 00:07:00 Variations in finding customer value 00:07:00 Assessment Assessment - Microsoft Excel For Business 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Navigating the intricate realm of healthcare requires both expertise and sensitivity. 'Chaperone Training: Empowering Ethical and Competent Healthcare Support' serves as your compass in this endeavour. Enriched with modules that tackle intimate examinations and address sexual misconduct, this course pledges to craft professionals adept in upholding dignity and safety. Whether it's understanding the profound role of a chaperone or the intricacies of legalities, step into a realm that merges care with competence. Learning Outcomes Gain a robust understanding of the role and responsibilities of a healthcare chaperone. Develop expertise in managing sensitive situations, including intimate examinations. Equip oneself with strategies to address and prevent incidents of sexual misconduct. Imbibe essential interpersonal skills tailored for the healthcare setting. Understand the legal frameworks governing chaperone duties and patient interactions. Why choose this Chaperone Training: Empowering Ethical and Competent Healthcare Support course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Chaperone Training: Empowering Ethical and Competent Healthcare Support Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Chaperone Training: Empowering Ethical and Competent Healthcare Support course for? Healthcare professionals looking to augment their ethical practices. Individuals seeking a deeper understanding of patient safety and dignity. Prospective chaperones gearing up for a career in healthcare support. Existing chaperones aiming to refresh and upgrade their skills. Medical institutions keen to offer specialised training to their staff. Career path Healthcare Chaperone: £18,000 - £26,000 Patient Safety Officer: £28,000 - £40,000 Medical Legal Advisor: £40,000 - £60,000 Healthcare Ethics Consultant: £35,000 - £52,000 Clinical Training Coordinator: £30,000 - £48,000 Patient Advocacy Officer: £25,000 - £37,000 Prerequisites This Chaperone Training: Empowering Ethical and Competent Healthcare Support does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Chaperone Training: Empowering Ethical and Competent Healthcare Support was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Chaperone Training Introduction to Chaperone Training 00:10:00 Module 02: Intimate Examination Intimate Examination 00:10:00 Module 03: Dealing with Sexual Misconduct Dealing with Sexual Misconduct 00:19:00 Module 04: The Roles, Responsibility and Interaction of a Chaperone The Roles, Responsibility and Interaction of a Chaperone 00:17:00 Module 05: Prevention and Control of Infection Prevention and Control of Infection 00:17:00 Module 06: Interpersonal Skill Interpersonal Skill 00:04:00 Module 07: Legal Issues Legal Issues 00:17:00

The 'Restraint Awareness' course is a comprehensive program focusing on the safe and responsible use of restraints in various settings. It covers essential modules such as introduction to restraint awareness, behavioral approaches, risk assessment and management, communication skills, and post-incident management. Additionally, it emphasizes safeguarding vulnerable populations, ensuring that restraint techniques are applied with utmost care and sensitivity.   Learning Outcomes: Understand the fundamental principles and ethics of restraint awareness. Employ behavioral approaches to manage challenging behaviors and reduce the need for restraints. Conduct effective risk assessments to evaluate the necessity of restraint interventions. Develop strong communication skills to de-escalate situations and gain cooperation. Implement post-incident management strategies for the well-being of all parties involved. Safeguard vulnerable populations by using restraints as a last resort. Recognize legal and ethical responsibilities in restraint usage. Promote a culture of restraint reduction and prevention.   Why buy this Restraint Awareness? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Restraint Awareness there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this course for? This Restraint Awareness does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Healthcare professionals, including nurses and caregivers. Security personnel and law enforcement officers. Teachers and educators in special education settings. Social workers and mental health practitioners. Anyone working with vulnerable populations.   Prerequisites This Restraint Awareness was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path   Registered Nurse - Median earning of £25,000 - £45,000 per year. Security Officer - Potential earning of £20,000 - £35,000 per year. Special Education Teacher - Median earning of £25,000 - £45,000 per year. Social Worker - Median earning of £30,000 - £45,000 per year. Restraint Reduction Specialist - Potential earning of £25,000 - £40,000 per year. Course Curriculum Module 01: Introduction to Restraint Awareness Introduction to Restraint Awareness 00:16:00 Module 02: Behavioural Approaches Behavioural Approaches 00:16:00 Module 03: Risk Assessment and Management Risk Assessment and Management 00:15:00 Module 04: Communication Skills Communication Skills 00:13:00 Module 05: Post-Incident Management Post-Incident Management 00:16:00 Module 06: Safeguarding Vulnerable Populations Safeguarding Vulnerable Populations 00:21:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations