- Professional Development
- Medicine & Nursing
- Arts & Crafts
- Health & Wellbeing
- Personal Development
121 Courses delivered Online
CONSULTATIVE SELLING Training Programme Framework
By Dickson Training Ltd
Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered. Stage 2 - Design the Bespoke 2 x day Course nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers. Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence. Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme. Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme Sample Exercise – Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines Sample Exercise –Back to Back Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.
Online Options
Show all 121Master the essentials of accounting for business triumph with our comprehensive course. Explore financial statements, budgeting, risk management, and investment analysis. Uncover the role of accountants, delve into auditing, and fortify your knowledge in ethical financial practices. Elevate your skills for a successful career in today's dynamic business world.
Financial Compliance and Legal Aid Payments Course
By DG Legal
Our Financial Compliance and Legal Aid Payments Course provides a brief overview of historical changes and the current regulations. The course will cover what VAT regulations and the SRA Accounts Rules say on legal aid payments and will provide practical advice and tips on how to account for these payments so you adhere to the rules and regulations of the profession. Target Audience This online course is suitable for those in the legal profession who oversees, or is responsible for or involved in accounting for legal aid funds, including, costs lawyers, legal cashiers, COFA, those supporting the COFA, account managers, etc. Resources An information pack including the course slides will be provided to all delegates after the course, which may be useful for ongoing reference. Please note a recording of the course will not be made available. Speaker Sarah Charlton, Consultant, DG Legal Sarah has a BSc (Hons) in Applied Accounting and is a Fellow member of the Association of Chartered and Certified Accountants. Her career spans over 35 years working within the legal sector, fulfilling roles from COFA through to CEO. During her career she has worked with a number of legal regulators, professional bodies and government organisations. Sarah has been a member of the Institute of Legal Finance and Management throughout her career, qualifying as a Fellow member in 2005. Sarah also served as chairperson between 2010-2012 and continues to serve as an Executive Council Member.
IFRS Accounting for the Oil and Gas Sector
By EnergyEdge - Training for a Sustainable Energy Future
Gain expertise in IFRS accounting for the oil and gas sector with our industry-focused training course. Enroll today with EnergyEdge.
Exploration & Production (E&P) Accounting Level 3
By EnergyEdge - Training for a Sustainable Energy Future
About this training course This highly interactive 5-day training is aimed at those who wish to take their E&P accounting skills to a more advanced level than our introductory course, E&P Accounting - Level 1, and our intermediate course, E&P Accounting - Level 2. It will help equip you for more demanding analytical roles within your organisation. Training Objectives After the completion of this training course, participants will be able to: Carry out and manage the day-to-day financial accounting activities associated with participation in E&P joint ventures Prepare, analyse and present information for effective financial reporting Understand the impact of a comprehensive range of activities on the financial statements of an upstream oil and gas company Practically apply IFRS in accounting for a wide range of typical oil and gas industry activities Target Audience This is an advanced level course designed for: those who have already attended E&P Accounting - Level 1 and E&P Accounting - Level 2, or those who can demonstrate, by a combination of relevant experience and previous study, sufficient prior knowledge to contribute and benefit from attending this workshop Course Level Advanced Training Methods Training Method - Scenario Based Learning Learning centers around highly realistic E&P company scenarios. A computer-based simulation is used to plan, record and report the progress of your company through several years of international E&P activities. Teams of 2 - 3 people participate in the financial management of these activities, including Operator and Non-operator accounting, recording of transactions, updating of financial statements and analysis of results. The highly interactive laptop-based scenario approach will enable you to follow the impact of each activity from initiation through to final results and analysis of company performance. You will need to bring with you to the course your own laptop PC with MS Excel⢠pre-installed. Prior knowledge of spreadsheet techniques is assumed. Trainer will provide various Excel files which participants may retain at the end of the course. Course Duration: 5 days in total (35 hours). Training Schedule 0830 - Registration 0900 - Start of training 1030 - Morning Break 1045 - Training recommences 1230 - Lunch Break 1330 - Training recommences 1515 - Evening break 1530 - Training recommences 1700 - End of Training The maximum number of participants allowed for this training course is 25. Trainer Your expert course leader has more than 30 years of experience in the international oil and gas industry, covering all areas of Finance and Audit, including involvement in Commercial roles. During her 19 years with ENI she worked in Italy, Netherlands, Egypt and UK and was CFO for 2 major ENI subsidiaries. She has delivered training courses in Accounting, Audit, Economics and Commercial topics in many Countries. She has a Degree in Economics & Accounting and is a Certified Chartered Accountant. She is also a Chartered Auditor and an International Petroleum Negotiator. Outside of work, she is inspired by the beauty of nature and art, helping disadvantaged people, sports (football, golf) and her cat. Courses Delivered Internationally: E&P Accounting, Auditing in the Oil & Gas Industry Cost Control & Budgeting Introduction to the Oil & Gas Industry Petroleum Project Economics Contracts Strategy International O&G Exploitation Contracts POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
Overview Corporate frauds have the inherent power to bring large organizations to their knees, cause huge monetary loss, prompt lawsuits followed by significant legal expenses, lead to the imprisonment of employees and deteriorate confidence in the market, governments, and institutions. In response, corporations and governments across the globe have stepped up their effort to inspect, prevent and penalize fraudulent practices; resulting in a greater emphasis on the domains of forensic auditing and accounting in the current economy. This training course will empower you to recognize the root causes of fraud and white-collar crime in the current economy, understand the categories of fraud, equip you with methodologies of fraud detection and prevention, and heighten your ability to detect potential fraudulent situations. In addition to the fundamentals of fraud investigation and detection in a digital environment; profit-loss evaluation, analysis of accounting books, legal concepts, and quantification of financial damages are also examined in this course
Overview Understanding the grants coming in and their monitoring, spending and many other factors are directly proportionate to effecting Grant Accounting and Grant Management. Many different funding entities give grants to so many companies, the government sector, and private sectors with the aim to encourage growth and employment and economic viability. It is important to recognise the government grants in the profit and loss account, so at the end, it can match the costs to which they relate. Considering these grants efficiently in the accounts is very important, as many entities (including the grant-making body) may closely monitor the accounts; and any errors will reflect badly on the accountant. Many development projects are funded through grants from donors. Therefore, it becomes the responsibility of the project management team to safeguard that the limited resources are used efficiently to achieve maximum impact. This course is planned to train the participants with best practices and essential skills in effective grants management.
Geothermal Project Finance Analysis and Modelling
By EnergyEdge - Training for a Sustainable Energy Future
About this Virtual Instructor Led Training (VILT) This 4 half-day Virtual Instructor Led Training (VILT) course will address a variety of contract and loan structuring issues associated with geothermal energy projects as well as comparison with solar, wind and battery storage. The course is designed to investigate how various project finance techniques and contract structures can be used to achieve a competitive power prices while maintaining a satisfactory equity return. Distinctive project finance features of power facilities that depend on geothermal, wind, hydro or solar resources will be evaluated with financial models. The course will cover economic analysis of exploration and development of geothermal facilities and how to incorporate probability of failure and success into an IRR framework. Subsequent sessions will address the theory underlying liquidated damages for delay, and performance as well as design of other incentives that is inherent in different contract structures. Nuanced project finance issues associated with structuring debt for renewable projects will be discussed including under what conditions the DSCR drives debt capacity and when the debt to capital ratio is instrumental. The course will be taught with a combination of theoretical discussions, term sheet review and focused financial models. Training Objectives Evaluation of the economic risks that arise from uncertainty associated with drilling exploration wells and development wells for geothermal projects. Analyse the theoretical issues with computing LCOE for geothermal projects compared to other renewable and non-renewable resources and the importance of cost of capital for renewable projects; Understand differences in contract structures for renewable projects and dispatchable projects and how a single price structure can distort incentives for efficient construction and operation; Understand components of financing that influence the bid price required to meet a required rate of return on equity and can result in relatively low prices with reasonable returns. Understand the importance of debt sizing constraints and what strategies are relevant when the debt to capital constraint applies relative to when the debt service coverage ratio drives the debt size; Understand how to compute P50, P90 and P99 for different projects driven by resource risk; Understand the difference between mean reverting resource variation and estimation mistakes that do not correct as the basis for 1-year P90 and 10-year P90. Understand under what conditions debt sculpting can affect returns and how synthetic sculpting can be used to increase returns when the DSCR constraint applies. Understand the theory of credit spreads, variable rate debt and interest rates in different currencies and compute the implied probability of default that in inherent in credit spreads. Understand how to evaluate the costs to equity investors and the benefits to lenders for various credit enhancements including DSRA accounts, cash flow sweeps and covenants. Course Level Basic or Foundation Training Methods The VILT will be delivered online in 4 sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day, including time for lectures, discussion, quizzes and short classroom exercises. Trainer Your expert course leader provides financial and economic consulting services to a variety of clients, he teaches professional development courses in an assortment of modelling topics (project finance, M&A, and energy). He is passionate about teaching in Africa, South America, Asia and Europe. Many of the unique analytical concepts and modelling techniques he has developed have arisen from discussion with participants in his courses. He has taught customized courses for MIT's Sloan Business School, Bank Paribas, Shell Oil, Society General, General Electric, HSBC, GDF Suez, Citibank, CIMB, Lind Lakers, Saudi Aramco and many other energy and industrial clients. His consulting activities include developing complex project finance, corporate and simulation models, providing expert testimony on financial and economic issues before energy regulatory agencies, and advisory services to support merger and acquisition projects. Our key course expert has written a textbook titled Corporate and Project Finance Modelling, Theory and Practice published by Wiley Finance. The book introduces unique modelling techniques that address many complex issues that are not typically used by even the most experienced financial analysts. For example, it describes how to build user-defined functions to solve circular logic without cumbersome copy and paste macros; how to write function that derives the ratio of EV/EBITDA accounting for asset life, historical growth, taxes, return on investment, and cost of capital; and how to efficiently solve many project finance issues related to debt structuring. He is in the process of writing a second book that describes a series of valuation and analytical mistakes made in finance. This book uses many case studies from Harvard Business School that were thought to represent effective business strategies and later turned into valuation nightmares. Over the course of his career our key course expert has been involved in formulating significant government policy related to electricity deregulation; he has prepared models and analyses for many clients around the world; he has evaluated energy purchasing decisions for many corporations; and, he has provided advice on corporate strategy. His projects include development of a biomass plant, analysis and advisory work for purchase of electricity generation, distribution and transmission assets by the City of Chicago, formulation of rate policy for major metro systems and street lighting networks, advocacy testimony on behalf of low income consumers, risk analysis for toll roads, and evaluation of solar and wind projects. He has constructed many advisory analyses for project finance and merger and acquisition transactions. Lastly, our key course expert was formerly Vice President at the First National Bank of Chicago where he directed analysis of energy loans and also created financial modelling techniques used in advisory projects. He received an MBA specializing in econometrics (with honours) from the University of Chicago and a BSc in Finance from the University of Illinois (with highest university honours). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations
Electricity Pricing and Marginal Cost Analysis - Virtual Instructor Led Training (VILT)
By EnergyEdge - Training for a Sustainable Energy Future
Develop a deep understanding of electricity pricing and marginal cost analysis with EnergyEdge's virtual instructor-led training course. Enroll now for a rewarding learning journey!
A-Level English Language Distance Learning Course by Oxbridge
By Oxbridge
Whether you're crafting a compelling blog, scrutinising a screenplay, or decoding ad scripts, you need to deploy and perceive language with the target audience at heart. The A-Level English Language course, designed for the self-paced scholar, empowers you to refine your command of a tongue embraced by 390 million worldwide 🌍. Delve into a comprehensive array of texts and augment your critical understanding with our bespoke course. If your aspirations hinge on written and spoken communication, English Language is a powerful asset to bolster your career trajectory. A-Levels are not just qualifications; they're a testament to your proficiency, a beacon recognised and respected by universities and employers across the UK. An A-Level is not just a line on your CV, but a symbol of academic rigour, enhancing your career prospects and unlocking new horizons 🌈. This distance learning course, sculpted to the most current specifications, is your stepping stone to success. It kicks off with a lucid induction and assignments intricately designed to help you accumulate the skills and knowledge needed for the final hurdle - the exam 🎯. What's in it for you? A fresh, invigorating course tailored to the latest specifications with dynamic content 📚 The fast track option (exams due 2022) for those eager to accelerate their progress ⏩ A complimentary e-textbook to facilitate your learning 📖 Access to a consortium of partnership exam centres (guaranteed exam venue) 📍 Limitless tutor support - from drafting a study plan to unwavering support throughout your journey 📈 An exam pass guarantee - If at first you don't succeed, we'll steer you towards your next attempt 🥇 Awarding Body: AQA Our course code: X903 Qualification code: 7702 AQA qualifications are not only internationally acclaimed and taught in 30 countries but also highly sought after by employers and universities. They enable students to springboard into the next stage of their lives. Our suite of AQA qualifications caters to a diverse range of abilities and includes GCSEs, IGCSEs, and A-levels 🏅. ⏳ Study Hours Anticipate committing between 250 and 300 hours to this comprehensive course. This estimate includes time dedicated to the completion of assignments. 💻 Study Method Our digital learning platform offers an engaging, dynamic, and flexible learning experience. Should you prefer hard copies, all learning materials can be printed at your convenience. We utilise a multitude of media to deliver this course, including videos, quizzes, and interactive exercises. 📚 Course Duration Embark on your learning voyage today. Benefit from unlimited support from our dedicated tutors for up to 24 months from your enrolment date. ✍️ Assessment Examinations are scheduled from Summer 2022. Your course will culminate in two standard written exams: Official Examinations: 2 hours 30 minutes, accounting for 40% of your total grade 2 hours 30 minutes, accounting for 40% of your total grade 1 coursework task, contributing 20% of your total grade (refer to NEA section) We will provide a guaranteed exam location at one of our many centres nationwide for your convenience. Assignments During your course journey, you will be asked to complete: • 10 assignments These are non-graded tasks designed to provide opportunities for tutor feedback and to gauge your progress. Non-exam Assessment (NEA): • 1 coursework task, contributing 20% of your total grade This coursework, part of the A-level assessment, is completed during your learning journey and forwarded to your exam centre for marking. More details will be provided upon enrolment. 🎓 Course Outcomes Upon successful completion, you will be awarded an A-Level in English Language by AQA (7702). This syllabus is specifically selected for its compatibility with distance learning. Your certification will be identical to those conferred by traditional schools, colleges, and universities. 📚 Additional Information Difficulty - Level 3 Pre-requisites - A strong recommendation of prior study in English language to GCSE level or equivalent. UCAS Points - 56 📘 Course Content Methods of language analysisPhonetics, phonology and prosodicsGraphologyLexis and semanticsGrammar, including morphologyPragmaticsDiscourse Textual variations and representationsThe textual range (various subjects, writers, audiences)Functions of the textsIdentity and representationsHow audiences are addressed and positionedStructure and organisation of the texts Children’s language developmentPhonological, pragmatic, lexical, semantic and grammatical developmentThe development of written languageThe functions of children’s languageTheories and research about language development Diversity and changeLanguage in its wider social, geographical and temporal contextsProcesses of language changeSocial attitudes to language diversity and change Language discoursesStudying texts that convey attitudes to language diversity and changeMethods of conveying views and opinions about language issues: representations, identities and positioning.Connecting to discourses about languageThe directed writing task Language Investigation (NEA)Choosing an investigation focusCarrying out the investigation (including ethics, record keeping and referencing)Organising and analysing the data and interpretation of findingsConcluding your investigation Original writing (NEA)An overview of the assessment and marking criteria, including organising and referencing workChoosing your area of original writing (Power of persuasion, storytelling & power of information)Choosing and analysing style modelsProducing a reflective commentary Preparing for the A Level examinationsRevision TipsExam TechniquesPreparing for Paper 1Preparing for Paper 2 Delve into the subtleties and nuances of the English language, studying everything from phonetics to pragmatics, grammar to graphology, and language development to discourses. This course will provide you with a comprehensive understanding of the richness and diversity of English, equipping you with the knowledge and skills needed for your A-Level examination.
