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50519 Courses delivered Online

Summer Sketchbook course

By Airtily

Sketchbooks are for more than just sketching! In this series of workshops, we’ll explore ways of using a sketchbook to experiment, research, and develop your own creative ideas, leading you towards developing your own unique body of work. Incorporating drawing, painting, collage, writing, and crafting, this workshop will get you trying new things in a small, welcoming group all summer long. During the live Zoom sessions, we'll try out specific ways of using your sketchbook to develop creative ideas. You'll also have a chance to share what you've been working on, and be inspired by the work of others (sharing is encouraged but always completely optional). In between live sessions, we’ll fill our sketchbooks up with writing and images prompted by a series of creative assignments which will have us out exploring the natural and built environment (although many of them can also be completed from the comfort of home). Each participant will be encouraged to deepen their explorations in whatever direction interests them most - be it a series of written reflections, sketches, collages, photographs, mixed-media pieces, or a unique, personal combination of all these. This small-group course includes six live sessions (via Zoom) with Julie, and ‘homework assignments’ for participants to complete in between live sessions. There will be an optional Facebook group for participants to stay connected and share their creations with each other between sessions. You are welcome to join in from any place in the world. The group will be kept small to ensure plenty of opportunities for interaction, sharing, and feedback.

Summer Sketchbook course
Delivered OnlineFlexible Dates
£225

A-Level French Distance Learning Course by Oxbridge

By Oxbridge

Wish to advance from your GCSE French studies? Our AQA accredited A-Level French home study course is designed precisely for you. Enhanced by the unswerving guidance of a personal tutor, you'll refine your speaking, listening, reading, and writing skills, delving into stimulating subjects like political and artistic culture, social issues, trends of the Francophone world, and intricate aspects of French grammar. Master the art of cogent and confident speech and writing, effective communication with native speakers, fluent expression of ideas, and accurate comprehension and discourse of source material. Being proficient in a foreign language sets you apart, making you highly desirable to universities and employers. This skill is highly coveted in professions like journalism, teaching, marketing, policing, and more! Tailored for online study, this AQA A-Level course allows you to learn at your own pace and convenience, with your tutor providing continual support and feedback on assignments. A comprehensive induction to the course and well-organised topics ensure you cultivate the skills and knowledge to excel in your examinations. Key Benefits: Innovative course, developed according to the latest specifications for a dynamic, engaging content Accelerated track available for 2022 examinations Complimentary e-textbook to aid your learning Access to an array of partnership exam centres (guaranteed exam venue) Unlimited tutor support - Assistance with drafting a study plan and continual guidance Exam pass guarantee (Don't pass the first time? We’ll support you to the next exam). A-Level French lays a solid foundation for various careers. The course prepares you to navigate social and professional scenarios effectively in French-speaking nations.  About the awarding body Awarding body: AQA Our course code: X911 Qualification code: 7652 AQA qualifications, internationally esteemed and taught across 30 countries, facilitate students' progression in life. Valued by employers and universities, these qualifications cater to a spectrum of abilities, including GCSEs, IGCSEs, and A-Levels. ⏱ Study Hours Allocate between 250 and 300 hours for study, plus additional time for assignment completion. 👩‍🏫 Study Method Our course is dispensed via an online learning platform, offering a dynamic, engaging experience. If you prefer, you can print the learning materials. The resources are diverse, including videos, quizzes, and interactive activities. 📆 Course Duration Once enrolled, you have a two-year window to complete your studies and exams, with continual tutor support. 📋 Assessment Enroll now for Summer 2022 examinations. The course requires completion of two A-level written exams and one speaking assessment: Exams Paper one (listening, reading, writing): 2.5 hours written exam, 100 marks, 50% of A-level Paper two (writing): 2 hours written exam, 80 marks, 20% of A-level Paper three (speaking): Oral exam, 60 marks, 30% of A-level Questions vary from multiple-choice, structured, closed short answer to open response. We offer a guaranteed exam space in one of our UK centres, eliminating the hassle of finding your own. Find your nearest exam centre. Assignments  During the course, you’ll complete several assignments. Though they don't contribute towards your final grade, they provide opportunities for tutor feedback and progress monitoring. These may be used to generate predicted grades, if required. 👩‍🎓 Course Outcomes Successful completion grants you an A-Level in French, conferred by AQA, a leading awarding body. Your certificate will mirror those issued to students in traditional educational settings. We've chosen this syllabus (7652) as it's ideally suited for online learning and offers the best chance of success. ℹ️ Additional Information Difficulty - Level 3 Entry Requirements - GCSE French or equivalent recommended. UCAS Points - 56 Course Content: 1. Evolution of Family Structures (La famille en voie de changement) 🏡  Our course begins with a focus on changing trends in partnerships and marriage. You'll gain confidence in comprehending dialogues on this theme while mastering imperfect tense and translation of short texts. 2. Navigating the 'Cyber-Society' (La cyber-société) 🌐 We then delve into the conveniences and challenges posed by technology in everyday life. 3. The Value of Voluntary Work (Le rôle du bénévolat) 👨‍👩‍👦‍👦 Uncover the multifaceted world of voluntary work, understanding its impacts and value to the community. 4. The Heritage-Rich French Culture (Une culture fière de son patrimoine) 🏰 Next, engage with the local, regional, and national facets of French culture, and how heritage mirrors popular culture. 5. Exploring Contemporary Francophone Music (La musique francophone contemporaine) 🎶 Unit five immerses you in the world of French music, its followers, and its cultural influences. 6. The Beauty of Cinema (Cinéma: le septième art) 🎬 We'll then discuss the significance of cinema - a revered art form in France, and your personal film preferences. 7. The Richness of Diversity (Les aspects positifs d’une société diverse) 🌍 Examine how diversity enriches French society and the fundamental values of tolerance and respect it instils. 8. Addressing Marginalisation (Quelle vie pour les marginalisés?) 🚻 Learn to articulate views on marginalized groups, and societal attitudes towards them, while expanding your French vocabulary. 9. Perception of Criminals (Comment on traite les criminels) 🚨 Next, explore French perspectives on crime and criminals, evaluating whether prison succeeds or fails, and expressing these views in French. 10. Teenagers' Political Rights and Commitments 🗳️ Discuss the rights of teenagers, their political attitudes, and their vision for the future, including the contentious issue of voting rights. 11. Strikes, Demonstrations – Who Wields Power? 💪 Understand the role and power of unions, strikes, and demonstrations in France, and the varying societal attitudes towards them. 12. Politics and Immigration (La politique et l'immigration) 🛂 Finally, study political responses to immigration and contrasting views held by French political parties.

A-Level French Distance Learning Course by Oxbridge
Delivered Online On Demand
£665

JavaScript Promises Course

4.5(3)

By Studyhub UK

The 'JavaScript Promises Course' provides a comprehensive understanding of JavaScript Promises and their practical applications. Participants will learn how to use Promises effectively, handle multiple Promises, and manage errors to create more efficient and reliable asynchronous code. Learning Outcomes: Understand the concept of JavaScript Promises and their role in handling asynchronous operations. Learn how to use Promises to manage asynchronous tasks and improve code readability. Explore techniques for working with multiple Promises, including chaining and parallel execution. Gain proficiency in error handling with Promises to ensure robust and resilient code. Apply Promises effectively to create efficient and responsive JavaScript applications. Why buy this JavaScript Promises Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the JavaScript Promises Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This JavaScript Promises Course course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This JavaScript Promises Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This JavaScript Promises Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This JavaScript Promises Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: JavaScript Promises What's the point of this course? 00:03:00 Section 02: Understanding Promises Understanding Promises 00:03:00 Why do promises exist? 00:03:00 The Untenable Inconsistency of Promises 00:05:00 Section 03: Using Promises Why use promises? / The Promise Specification / Standard Promise Usage 00:04:00 Demo: Standard Promise Usage 00:07:00 Returning Promises 00:05:00 Demo: Implementing the Promise Spec 00:10:00 Async/Await and Promises 00:01:00 Demo: Async/Await and Promises 00:04:00 Section 04: Multiple Promises About Multiple Promises / Chaining Promises 00:03:00 Demo: Chaining Promises 00:04:00 Promise Utilities 00:04:00 Demo: Promise Utilities race, any and all 00:08:00 Section 05: Handling Errors with Promises What happens when an error happens inside a promise? 00:03:00 Demo: Handling Errors with Promises 00:08:00 Course Summary 00:02:00 Assignment Assignment - JavaScript Promises Course 00:00:00

JavaScript Promises Course
Delivered Online On Demand1 hour 17 minutes
£10.99

Carbon Capture, Utilization & Storage (CCUS)

By EnergyEdge - Training for a Sustainable Energy Future

About this Virtual Instructor Led Training (VILT) This 5 half-day Virtual Instructor Led Training (VILT) course covers carbon capture and geological storage of carbon dioxide. Burning fossil fuels for energy is a major source of carbon dioxide emissions to the atmosphere. Most anthropogenic (man-made) carbon dioxide is emitted by coal-fired or gas-fired power plants, and significant quantities of carbon dioxide are emitted through the production and separation of carbon dioxide-rich natural gas and industries such as cement, iron and steel. Carbon Capture Utilization and Storage, or CCUS, involves the long-term storage of captured carbon dioxide emissions in subsurface geologic formations. This VILT course covers all aspects of CCUS including transport, storage and monitoring, economics and community engagement. It explores in detail the challenges of the current technology of geological storage, monitoring and verification including examples from working projects around the world. Many of these technologies are commonly employed by the petroleum industry. Successful deployment of CCUS will also require economic incentives, appropriate regulation, clarity on liability issues and acceptance by the community. These aspects of CCUS, and the corresponding opportunities for appropriately skilled organisations and individuals also will be discussed. Course Content at a Glance Context for CCS/CCUS as An Emissions-reduction Measure Principles of Geological Storage Finding Geological Storage Sites Stationary Sources of Carbon Dioxide for Capture Carbon Dioxide Capture Technologies Compression and Transport of Carbon Dioxide Economics of CCS/CCUS Community, Safety, Legal & Regulatory Issues Risk Assessment Training Objectives Upon completion of this VILT course, participants will be able to: Identify the need for Carbon Capture and Storage (CCS) Outline the key steps in the Carbon Capture and Storage process Distinguish between reservoir rocks and sealing rocks Describe the importance of permeability and porosity to storing carbon dioxide Contrast the geological structures and trapping mechanisms for storing carbon dioxide Describe the changes in geologically stored carbon dioxide over time Outline the monitoring techniques employed to ensure the carbon dioxide is safely stored Appreciate the industrial applications of carbon dioxide capture Recognize the scale of industry required for transporting and storing carbon dioxide Describe economic considerations for CCS/CCUS Outline the economic and environmental opportunities and challenges with using carbon dioxide injection in a range of applications Explain the challenges of regulatory frameworks and public acceptance in a CCS/CCUS project Identify potential risks of a CCS/CCUS project Outline the risk assessment and management process Target Audience This VILT course is ideally suited for a technical audience - geoscientists, petroleum and chemical engineers - as well as for economists, regulators, legal staff and managers wishing to learn more about the details of both the technical, regulatory and socio-economic aspects of carbon capture and storage. Participants should have: Experience with oil and gas, coal or other energy projects Basic understanding of the energy industry Course Level Intermediate Trainer Your first expert course leader spent 18 years in the Petroleum Industry before joining academia, in both technical and managerial roles with Shell, Arco and Vico. He has received numerous awards, including Distinguished Service, Honorary member and Special Commendation awards from the American Association of Petroleum Geologist (AAPG) and was AAPG's International Vice-President and recently chairman of AAPG's House of Delegates (the Associations Parliamentary body). He is an SPE Distinguished Lecturer (DL) and has served as DL for several other professional organisations, including, AAPG, IPA and PESA. He is currently a Professor of Petroleum Geology and Engineering at the Australian School of Petroleum, University of Adelaide. He holds the South Australia State Chair in Carbon Capture & Storage (CCS) and is also presently Distinguished Scientist of the Cooperative Research Centre for Greenhouse Gas Technologies (CO2CRC), having served earlier as the Storage Program Manager and Chief Scientist. Your second expert course leader has a wide and deep knowledge of major capture technologies: solvent, membrane and adsorption based technologies and has developed pathways for retrofitting CO2 capture and storage (CCS) to fossil fuel-based power plants. He has been actively engaged in Post-combustion capture project management and demonstration projects in Victoria's Latrobe Valley on CO2 capture and hydrogen production, and on CO2 capture using membrane contactor technology. He has led various feasibility studies for the Asian Development Bank on CO2 Capture at Indian Oil Corporation's refineries, for JPOWER on hydrogen production from Victorian brown coal and for Kawasaki on incorporation of CCS in hydrogen production from fossil fuel. He has authored multiple peer reviewed journal articles, co-authored various confidential reports on CO2 capture, utilization and hydrogen production and utility, and has presented his work at various conferences, symposiums and seminars. He has a PhD in Chemical Engineering from Monash University Australia and a Master of Technology in Process Engineering from Indian Institute of Technology Delhi India.     POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Carbon Capture, Utilization & Storage (CCUS)
Delivered in Internationally or OnlineFlexible Dates
£2,119 to £3,999

NCSP 800-53 Practitioner Certification Training

By IIL Europe Ltd

The NCSP® 800-53 Practitioner accredited (APMG International), certified (NCSC/GCHQ-UK), and recognized (DHS-CISA-USA) certification course teaches Digital Business, Operational Stakeholders, Auditors, and Risk Practitioners a Fast-Track approach to adopting and adapting the NIST Cybersecurity Framework and its 800-53 controls across an enterprise and its supply chain.The course also teaches candidates how to build a Digital Value Management System (DVMS) CPD overlay model capable of enabling the quick adoption and adaption of new frameworks and models (NIST-CSF, NIST Privacy Framework, CMMC, etc.) that may be required to address internal, external (regulatory), and cyber threat landscape changes. Finally, the course teaches candidates how to ensure the organization's DVMS is designed for use within the organization and auditable by government regulators looking to verify regulatory outcomes. The NCSP Practitioner 800-53 course is designed for both the Implementer and Auditor topics and participants select the exam they want to take (or an additional exam can be ordered to be certified as both an implementer and auditor).

NCSP 800-53 Practitioner Certification Training
Delivered OnlineFlexible Dates
£2,995 to £3,995

Online Children's Creative Fantasy Story Writing Course

4.8(9)

By Skill Up

Online Children's Creative Fantasy Story Writing Course will give you the necessary tools to start writing your fantasy

Online Children's Creative Fantasy Story Writing Course
Delivered Online On Demand2 hours 3 minutes
£25

CompTIA PenTest+ (PenTest)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is designed for IT professionals who want to develop penetration testing skills to enable them to identify information-system vulnerabilities and effective remediation techniques for those vulnerabilities. Target students who also need to offer practical recommendations for action to properly protect information systems and their contents will derive those skills from this course. This course is also designed for individuals who are preparing to take the CompTIA PenTest+ certification exam PT0-002, or who plan to use PenTest+ as the foundation for more advanced security certifications or career roles. Individuals seeking this certification should have three to four years of hands-on experience performing penetration tests, vulnerability assessments, and vulnerability management. Overview After completing this course, you will be able to plan, conduct, analyze, and report on penetration tests, including the ability to: Plan and scope penetration tests. Conduct passive reconnaissance. Perform non-technical tests to gather information. Conductive active reconnaissance. Analyze vulnerabilities. Penetrate networks. Exploit host-based vulnerabilities. Test applications. Complete post-exploit tasks. Analyze and report pen test results. Security remains one of the hottest topics in IT and other industries. It seems that each week brings news of some new breach of privacy or security. As organizations scramble to protect themselves and their customers, the ability to conduct penetration testing is an emerging skill set that is becoming ever more valuable to the organizations seeking protection, and ever more lucrative for those who possess these skills. In this course, you will be introduced to some general concepts and methodologies related to pen testing, and you will work your way through a simulated pen test for a fictitious company. 1 - Outline Lesson 1: Scoping Organization/Customer Requirements Lesson 2: Defining the Rules of Engagement Lesson 3: Footprinting and Gathering Intelligence Lesson 4: Evaluating Human and Physical Vulnerabilities Lesson 5: Preparing the Vulnerability Scan Lesson 6: Scanning Logical Vulnerabilities Lesson 7: Analyzing Scanning Results Lesson 8: Avoiding Detection and Covering Tracks Lesson 9: Exploiting the LAN and Cloud Lesson 10: Testing Wireless Networks Lesson 11: Targeting Mobile Devices Lesson 12: Attacking Specialized Systems Lesson 13: Web Application-Based Attacks Lesson 14: Performing System Hacking Lesson 15: Scripting and Software Development Lesson 16: Leveraging the Attack: Pivot and Penetrate Lesson 17: Communicating During the PenTesting Process Lesson 18: Summarizing Report Components Lesson 19: Recommending Remediation Lesson 20: Performing Post-Report Delivery Activities Additional course details: Nexus Humans CompTIA Penetration Testing Certification (PenTest Plus) - (Exam PT0-002) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Penetration Testing Certification (PenTest Plus) - (Exam PT0-002) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

CompTIA PenTest+ (PenTest)
Delivered OnlineFlexible Dates
£3,295

UK Employment Law Course

By iStudy UK

Employment in the UK is a very long and complicated process. Most companies start recruiting new graduates almost a year prior to the starting date of a job. Yet many people want to work there as it is a breeding ground for new tech, innovation and multi-culture. If you want to get a clear understanding of the employment laws in the UK, you should definitely consider taking this course. Employment Law UK is a very structured course as it initially introduces you to UK employment law, types of workers and employment courts. You will also learn about laws regarding employment for foreign nationals including what happens when illegal immigrants are hired for jobs. Next, you learn about the terms of an employment including express, implied and varying terms. You will further get more information regarding employee rights, termination, discrimination, business transfers and collective rights. The course provides some useful websites in order to help job seekers and people interested in understanding UK employment laws alike. If you want to get a job in the UK be it general or law-related this course can seriously be of use. Course Highlights UK Employment Law Course is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed UK Employment Law Course into 20 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 17 hours, 21 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose UK Employment Law Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? UK Employment Law Course is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our UK Employment Law Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. UK Employment Law Course - Updated Version Basics of Employment Law 00:24:00 Legal Recruitment Process 00:40:00 Employment Contracts 00:21:00 Employee Handbook 00:20:00 Disciplinary Procedure 00:21:00 National Minimum Wage & National Living Wage 00:33:00 Parental Right, Sick Pay & Pension Scheme 00:44:00 Discrimination in the Workplace 00:49:00 Health & Safety at Work 00:15:00 Dismissal, Grievances and Employment Tribunals 00:33:00 Workplace Monitoring & Data Protection 00:11:00 UK Employment Law Course - Old Version Introduction FREE 01:00:00 Immigration Requirements FREE 01:00:00 Contractual Terms 01:00:00 Rights During Employment 02:00:00 Termination of Employment 02:00:00 Discrimination 02:00:00 Business Transfers 01:00:00 Collective Rights 01:00:00 Useful Websites 00:30:00 Mock Exam Mock Exam- UK Employment Law Course 00:20:00 Final Exam Final Exam- UK Employment Law Course 00:20:00

UK Employment Law Course
Delivered Online On Demand17 hours 21 minutes
£25

May 2025 Fundamentals Organisation & Relationship Systems Coaching Training

By CRR UK

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

May 2025 Fundamentals Organisation & Relationship Systems Coaching Training
Delivered Online
£695

Call Centre & Customer Service Training Course

4.7(160)

By Janets

The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and much more. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Call Centre & Customer Service Training Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Call Centre & Customer Service Training Course - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Call Centre & Customer Service Training Course - Old Version Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Call Centre & Customer Service Training Course
Delivered Online On Demand12 hours 35 minutes
£25