2126 Courses delivered Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 1 Days 6 CPD hours This course is intended for Everyone dealing with day to day work environment Overview Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process The Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Choosing the Time and Place Creating Mutual Understanding What do I Want? What Do They Want? What Do We Want? Focusing on Individual Needs Finding Common Ground Building Positive Energy and Goodwill Strengthening Your Partnership Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Generating Options Generate, Don't Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into Your Options Building a Solution Creating Criteria Creating a Shortlist Choosing a Solution Building a Plan The Short Version of the Process Evaluating the Situation Choosing Your Steps Creating an Action Plan Using Individual Process Steps Additional Tools Stress and Anger Management Techniques The Agreement Frame Asking Open Questions Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans

This one-day workshop is designed to give you an awareness of the fundamentals of Microsoft Excel and, in particular, to give you the confidence needed to efficiently create, edit and manage spreadsheets. This course will help participants: Create tables Use functions Manage rows and columns Write formulas Manage sheets Use content formats Handle larger tables Create reports and charts 1 Creating a table Creating an Excel table from scratch Wrapping text in cells Speeding up data entry using AutoFill Sorting columns 2 Inserting function Inserting function calculators Using AutoSum to sum numbers Statistical calculations AVERAGE, MAX and MIN 3 Table rows and columns Inserting and deleting rows and columns Adjusting multiple column widths and row heights Hiding and unhiding rows and columns 4 Formula writing The basics of formula writing Understanding mathematical symbols Using multiple mathematical symbols in a formula When to use brackets Troubleshooting calculation errors 5 Managing sheets Inserting, renaming, moving and deleting sheets Copying a worksheet to another file Copying a table to another sheet 6 Managing content formats Applying data formats Managing number formats Controlling formats with the Format Painter 7 Managing larger tables Applying freeze panes to lock tables when scrolling Sorting on multiple columns Using filters to extract table information 8 Creating and modifying charts Creating a pie chart Creating a column chart Inserting chart titles and data labels Controlling chart formatting Changing chart types 9 Printing Previewing and printing tables and charts Modifying page orientation Adjusting print margins Printing a selection 10 Calculating with absolute reference The difference between a relative and absolute formula Changing a relative formula to an absolute Using $ signs to lock cells when copying formulas 11 Pivot tables Create a pivot table report Insert a pivot chart into a report

Feeling overwhelmed by multiple tasks? Ready to enhance your product management strategy with AI technology? It’s time to meet your new AI partner! Our course, “Unlocking the Power of AI,” will demonstrate how cutting-edge tools like Generative Pre-trained Transformers (GPTs) can simplify your workflow and bolster your decision-making process. In modern-day fast paced commercial enterprise world, adaptability is vital for success. As a product manager, you oversee the entire product lifecycle—from concept to launch and beyond. With Certified Product Management techniques, you can navigate changing market dynamics, prioritize features efficiently, and deliver value to customers quickly. However, agility alone isn’t sufficient. To excel in your role, embrace the potential of AI. By integrating AI into your practices, you can automate tasks, analyze data effortlessly, and make informed decisions. Picture having a virtual assistant capable of analyzing data and predicting market trends. With AI as your ally, you can focus on engaging customers, innovating, and strategic planning. Don’t hesitate. Embrace the future of product management now. Join us on this journey to unlock the full potential of AI, revolutionizing your workflow and achieving your goals faster than ever before. What You'll Learn (in just 3 hours!) AI 101 for Product Managers We'll break down the buzzwords and get you up to speed on how AI (especially those clever GPTs) can transform your work life. Market Research Master Think of your new AI pal as a super-powered market researcher. Learn how to analyze competitor data, customer feedback, and trends faster than you can say "pivot!" AI-Powered Strategy Say goodbye to gut feelings and hello to data-driven insights. Discover how AI helps you strategize, prioritize features, and build roadmaps that will make your product shine. Hands-on Workshop Dive into real-world scenarios and use GPT tools to tackle market analysis, craft user stories, and nail down your product roadmap. Ethics in the AI Age We'll explore responsible AI use and make sure you understand the potential pitfalls. Because with great power comes great responsibility! Our AI + Your Workflow = Dream Team We'll cover how to access our Product Management tool, how to use it effectively and fit it seamlessly into your existing processes. The future of Product Management is here, don’t get left behind. This course is perfect for Product managers and owners are essential drivers of product success, constantly challenged to balance priorities, navigate complex decisions, and foster innovation in competitive markets. With technology advancing rapidly and consumer preferences evolving, staying ahead can be daunting. Our training programs offer a solution. Designed for product managers and owners, they equip you with the tools, insights, and strategies to enhance productivity, make informed decisions, and ignite innovation. Our courses empower you to navigate modern challenges successfully. Whether you seek to refine strategic planning, optimize product development, or enhance customer engagement, our tailored programs cater to your needs. Join us on a journey to unlock your full potential and propel your career to new heights as a product manager or owner. The Takeaway Empowerment: Leave this workshop feeling empowered, armed with a potent toolkit for achieving product success. AI in Product Management: Recognize that AI is the future of product management, and this course will equip you to leverage its potential effectively. Leadership Position: Position yourself as a leader in product management by embracing AI and staying ahead of industry trends. Innovation: Embrace innovation and drive change within your organization with the insights gained from this course. Confidence: Approach the future with confidence, knowing that you have the skills and knowledge to navigate the evolving landscape of product management.

Are you ready to explore the art of needle felting? This course is the perfect opportunity to dive into a creative and fulfilling hobby that allows you to transform wool into beautiful, textured designs. Whether you're interested in crafting unique ornaments, decorative pieces, or creating tiny wool sculptures, needle felting provides a wonderful outlet for your imagination. With step-by-step instructions and easy-to-follow lessons, you’ll soon master this fun, relaxing art form. In this course, you’ll learn all the essential techniques to start felting with confidence. From basic needles to understanding different types of wool, we’ll guide you through every aspect of the process. You'll discover how to manipulate fibres to create detailed patterns and textures, giving you the skills to create stunning works of art. No prior experience is needed, making this an excellent choice for anyone looking to try their hand at something new and creative. So, grab your felting needles and wool, and let’s get started on this enjoyable and rewarding journey into the world of needle felting! Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Needle Felting Module 02: Needle Felting Tools and Materials Module 03: Basic Needle Felting Techniques Module 04: Advanced Techniques Module 05: Animal Sculptures and Figurines Module 06: Needle Felted Animals Module 07: Other Needle Felted Items Learning Outcomes: Develop a solid foundation in needle felting techniques. Identify and proficiently use essential needle felting tools and materials. Execute basic and advanced needle felting techniques with precision. Create lifelike animal sculptures and figurines through expert guidance. Produce charming needle-felted animals, showcasing advanced crafting skills. Diversify your expertise by crafting various needle-felted items. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Craft enthusiasts seeking a new artistic venture. Artisans aiming to enhance their needle felting proficiency. Individuals eager to explore the world of three-dimensional crafting. Hobbyists desiring a therapeutic and creative outlet. Beginners interested in learning needle felting from scratch. Skilled crafters looking to refine and expand their repertoire. Those passionate about creating lifelike animal sculptures. Individuals seeking a fulfilling and engaging crafting experience. Career path Freelance Needle Felting Artisan Art and Craft Workshop Facilitator Specialized Craft Store Assistant Artisanal Gift Shop Owner Online Handmade Craft Retailer Craft Blog Content Creator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Are you looking to improve your current abilities or make a career move? Our unique Six Sigma : Lean Six Sigma course might help you get there! Expand your expertise with high-quality training - study the Six Sigma : Lean Six Sigma course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This Diploma in Lean Six Sigma Green Belt for Service Industry at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Six Sigma : Lean Six Sigma Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Six Sigma : Lean Six Sigma course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The Six Sigma : Lean Six Sigma course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Six Sigma : Lean Six Sigma course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Six Sigma : Lean Six Sigma training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Take a step toward a brighter future with Lean Six Sigma! *** Course Curriculum *** Lean Six Sigma Course Introduction to the Lean Six Sigma Course Workshop Objectives Module One: Understanding Lean About Six Sigma About Lean History Behind Lean Toyota Production Systems The Toyota Precepts Module Two: Liker's Toyota Way Philosophy Process People and Partners Problem Solving Module Three: The TPS House The Goals of TPS The First Pillar - Just In Time (JIT) The Second Pillar - Jidoka (Error-Free Production) Kaizen (Continuous Improvement) The Foundation of the House Module Four: The Five Principles of Lean Business Value Value Stream Flow Pull Seek Perfection Module Five: The First Improvement Concept (Value) Basic Characteristics Satisfiers Delighters Applying the Kano Model Module Six: The Second Improvement Concept (Waste) Muda Mura Muri The New Wastes Module Seven: The Third Improvement Concept (Variation) Common Cause Special Cause Tampering Structural Module Eight: The Fourth Improvement Concept (Complexity) What is Complexity? What Causes Complexity? How to Simplify? Module Nine: The Fifth Improvement Concept (Continuous Improvement) The PDSA Cycle (Plan, Do, Study, Act) The DMAIC Method Module Ten: The Improvement Toolkit Gemba Genchi Genbutsu Womack's Principle Kaizen A Roadmap for Implementation Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Lean Six Sigma Green Belt for Service Industry at QLS Level 5 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Six Sigma : Lean Six Sigma course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Lean Six Sigma course. Career path After completing this Lean Six Sigma course, you are to start your career or begin the next phase of your career. Certificates Certificate of completion Digital certificate - £10 Diploma in Lean Six Sigma Green Belt for Service Industry at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Lean Six Sigma Green Belt for Service Industry at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

In this workshop, you will learn how to create two unique pieces of art – a turtle and a crab – using the vibrant and Chameleon water colours by Marilyn Allis. These paints are not only fun to use but also bring a and exciting element to your artwork. You may be new to using these water colours, but fear not! Marilyn Allis products are designed to make the creative enjoyable and accessible for all levels of artists. So, whether you're a beginner or more experienced, you'll guided through the steps to create beautiful and whimsical pieces. Throughout the workshop, you will be working with the Chameleon water colours to bring your turtle and crab to life on paper. The unique nature of these paints allows for seamless blending and layering, giving your artwork a dynamic and eye-catching finish. You'll enjoy experimenting with the colours and techniques, and maybe even surprise yourself with the results. By the end of the workshop, you'll not only have two stunning pieces of artwork to take home but also a newfound confidence in working with Chameleon water colours. So get your box and immerse yourself in a creative and rewarding activity that will leave you inspired and eager to explore more artistic possibilities.

Craft a compelling company overview that captivates investors with our specialized course. Learn to highlight your company's strengths, vision, and potential for growth. Gain the skills to create impactful presentations that inspire confidence and attract investment. Elevate your pitch and secure the support your company deserves.

Duration 3 Days 18 CPD hours This course is intended for Application Consultants and Team Leads Overview Be able to make all the basic customizing settings for maintenance processing In this course, students will be able to make all the basic customizing settings for maintenance processing. Notification Defining Notification Types Assigning Parameters to a Notification Type Planning Setting Up Order Types Assigning Maintenance Requirements to Orders Accessing a Spare-Parts Catalog Attaching Documents to Orders Attaching Visual Work Instructions to Orders Performing Inspection Rounds Using Work Centers in Plant Maintenance Controlling Maintenance Orders Ensuring Worker Safety Scheduling Checking Material Availability Scheduling Maintenance Orders Printing Notifications and Shop Papers Completion Performing Completion Confirmation Tracking Work Times and Activities Using Digital Signatures for Order Operations Sharing Information with Shift Notes and Shift Reports Settling Maintenance Orders Settling Refurbishment Orders Accessing Historical Maintenance Orders Additional course details: Nexus Humans PLM315 SAP Maintenance Processing - Operational Functions training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PLM315 SAP Maintenance Processing - Operational Functions course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Database Administrator Help Desk/CoE Support System Administrator Technology Consultant Overview This course will prepare you to: Use the SAP HANA cockpit to perform emergency trouble shooting, the SAP HANA traces to investigate for costly statements and to setup SAP HANA Workload Management and SAP HANA Capture and Replay tools. In this course, students will learn how to describe the methods and the tools needed for analyzing performance issues in SAP HANA. Emergency Analysis and Troubleshooting using SAP HANA cockpit 2.0 SP10 Handling System Offline Situations Handling System Hanging but Reachable Situations Analyzing a Suddenly Slow System Structural System Performance Root Cause Analysis Analyzing Memory Issues Analyzing CPU Issues Analyzing Expensive Statements Issues Analyzing Disk and I/O Issues Proactive Monitoring and Performance Safeguarding Configuring SAP HANA Alerting Framework Setting up SAP HANA Workload Management Using SAP HANA Capture and Replay Additional course details: Nexus Humans SAP HANA 2.0 SPS04 - Using Monitoring and Performance Tools training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SAP HANA 2.0 SPS04 - Using Monitoring and Performance Tools course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.