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24-Hour Knowledge Knockdown! Prices Reduced Like Never Before In the UK, agile methodologies are gaining widespread adoption, with 88% of organisations reporting the use of agile approaches. However, many professionals struggle to effectively implement these methodologies, leading to project delays and inefficiencies. Are you interested in mastering agile practices to streamline project delivery and drive organisational success? This Systems Engineering & Agile Project Management bundle brings together the best of both worlds: Systems Engineering, known for its structured approach to complex projects, and Agile Project Management, famed for its adaptability and focus on continuous improvement. You'll master the Scrum framework through certification training, delve into core Agile principles, and gain practical project planning skills. Additionally, you'll explore strategic management practices and process improvement techniques to optimize your workflow and deliver exceptional results. This Systems Engineering & Agile Project Management Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Agile Scrum Master Certification Course 02: Agile Project Management Course 03: Scrum Master Training Course Course 04: Project Planning for Everyone Course 05: Strategic Management Course 06: Process Improvement: How to Reduce Waste Whether you're a project manager, engineer, or aspiring business leader, this bundle provides the perfect foundation to propel your career forward. Enrol today and unlock the power of Agile and Systems Engineering! Learning Outcomes of Systems Engineering & Agile Project Management Understand the principles and values of agile project management. Master the Scrum framework and its roles and ceremonies. Develop skills in agile project planning and estimation techniques. Learn to facilitate effective communication and collaboration within teams. Implement strategies for continuous improvement and process optimization. Earn industry-recognised certifications in agile and Scrum methodologies. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Systems Engineering Get a free student ID card with Systems Engineering Training program (£10 postal charge will be applicable for international delivery) The Systems Engineering is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Systems Engineering course materials The Systems Engineering comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Course 01: Agile Scrum Master Certification OBJECTIVES AND TARGETS FROM THE TRADITIONAL DEVELOPMENT MODEL TO THE AGILE 2020 SCRUM GUIDE: WHAT'S NEW! BONUS: FULL EBOOK OF THE COURSE! SCRUM THE SCRUM TEAM SCRUM EVENTS SCRUM ARTIFACTS SCALING SCRUM SCRUM IN PRACTICE ! AGILE REQUIREMENTS ESTIMATION TECHNIQUES AGILE METRICS PSM1 CERTIFICATION PREPARATION GUIDELINES, TIPS & TRICKS PSM1 CERTIFICATION PREPARATION GUIDELINES, TIPS & TRICKS Course 02: Agile Project Management Module One: Key Concepts (I) Module Two: Key Concepts (II) Module Three: Initiation (I) Module Four: Initiation (II) Module Five: Planning (I) Module Six: Planning (II) Module Seven: Planning Tools Module Eight: Executing the Project Module Nine: Maintaining and Controlling the Project Module Ten: Closing Out Course 03: Scrum Master Training Course Module One: Key Concepts (I) Module Two: Key Concepts (II) Module Three: Initiation (I) Module Four: Initiation (II) Module Five: Planning (I) Module Six: Planning (II) Module Seven: Planning Tools Module Eight: Executing the Project Module Nine: Maintaining and Controlling the Project Module Ten: Closing Out =========>>>>> And 3 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99) CPD Hard Copy Certificate: £29.99 CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Systems Engineering & Agile Project Management bundle is suitable for everyone. Project managers Engineers Business leaders Team leads Professionals Students Requirements You will not need any prior background or expertise. Career path This Systems Engineering & Agile Project Management bundle will allow you to kickstart or take your career in the related sector to the next stage. Project Manager Scrum Master Business Analyst Project Leader Consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Teaching Assistant Level 3 Diploma Overview Have you ever thought about working with children in a school setting? Teaching assistants (TAs) play a crucial role in classrooms, supporting teachers and helping students thrive. If you're passionate about education and want to make a difference, this 'Teaching Assistant Level 3 Diploma' is your perfect starting point! This course is designed for anyone who wants to jump into the world of teaching assistants. We'll cover everything you need to know, from what TAs do to how to best help teachers and students. You'll learn key skills like communication, classroom management, and even how to support children with special needs. By the end, you'll be confident and prepared to make a positive impact in a school environment. Whether you're just starting out or looking to boost your qualifications, this diploma is a great choice for anyone who wants a rewarding career helping young learners grow and succeed! Learning Outcomes Gain a comprehensive understanding of the teaching assistant profession. Develop essential skills for supporting teachers and pupils in the classroom. Learn effective strategies for working with pupils with diverse needs. Explore best practices for creating a positive and inclusive learning environment. Understand the professional standards and expectations for teaching assistants. Why You Should Choose Teaching Assistant Level 3 Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Teaching Assistant Level 3 Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Teaching Assistant Level 3 Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Teaching Assistant Level 3 Diploma Career Development 00:16:00 Introduction to Teaching Assistant 00:16:00 Skills of A Teaching Assistant 00:20:00 Strategies for A Teaching Assistant 00:24:00 Supporting Pupils with Special Needs Part 01 00:31:00 Supporting Pupils with Special Needs Part 02 00:45:00 The Professional Standards for A Teaching Assistant 00:14:00 The Role and Responsibilities of A Teaching Assistant 00:20:00 Working in the Classroom 00:20:00 Working in the School 00:28:00

24-Hour Flash Sale! Prices Reduced Like Never Before!! Financial literacy and proficiency in accounting software are not just assets but necessities. With over 60% of UK businesses utilising digital accounting tools like Xero and Sage 50, the demand for skilled professionals in these areas is surging. This course bundle, encompassing Xero Accounting & Bookkeeping, Payroll Management, UK Tax Accounting, Sage 50 Diploma, and Excel Data Analysis, is tailored to arm you with the expertise required to navigate the financial landscapes of modern businesses efficiently. Get to learn the ins and outs of financial management and accounting software and elevate your accounting skills. You'll start with mastering Xero for Accounting and Bookkeeping, followed by in-depth Payroll Management techniques and UK Tax Accounting principles. The Sage 50 Diploma will further your understanding of another leading accounting software, while Excel Data Analysis equips you with critical skills to analyse financial data effectively. Each course is structured to build your competence and confidence in managing financial records, compliance, and analysis. Courses Included in this Xero, Payroll, Bookkeeping, Sage 50, Excel - 5 in 1 Bundle Bundle: Course 01: Xero Accounting & Bookkeeping at QLS Level 7 Course 02: Payroll: Payroll Management Course 03: UK Tax Accounting Course Course 04: Sage 50 Diploma Course 05: Excel Data Analysis Course 06: Financial Modelling Using Excel Course 07: Accountancy Course 08: Corporate Finance: Profitability in a Financial Downturn Course 09: Financial Analysis Course Course 10: Financial Management Course 11: Improve your Financial Intelligence By completing this Xero, Payroll, Bookkeeping, Sage 50, Excel training, you'll not only boost your employability and professional value but also gain the confidence to make informed financial decisions. Step into the future of finance with these essential tools at your fingertips. Enrol now and become proficient in financial management software! Learning Outcome of Xero, Payroll, Bookkeeping, Sage 50, Excel: Master Xero for comprehensive bookkeeping and accounting tasks. Implement effective payroll management and navigate UK tax regulations. Gain proficiency in Sage 50, enhancing your software versatility. Analyse and interpret financial data using advanced Excel techniques. Ensure compliance with current financial laws and standards. Streamline financial processes and reporting within any business environment. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Xero, Payroll, Bookkeeping, Sage 50, Excel Get a free student ID card with Xero, Payroll, Bookkeeping, Sage 50, Excel Training program (£10 postal charge will be applicable for international delivery) The Xero, Payroll, Bookkeeping, Sage 50, Excel is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Xero, Payroll, Bookkeeping, Sage 50, Excel course materials The Xero, Payroll, Bookkeeping, Sage 50, Excel comes with 24/7 tutor support Start your learning journey straight away with Xero, Payroll, Bookkeeping, Sage 50, Excel! *** Course Curriculum *** Course 01: Xero Accounting & Bookkeeping at QLS Level 7 Module 01: Introduction Module 02: Getting Started Module 03: Invoices And Sales Module 04: Bills And Purchases Module 05: Bank Accounts Module 06: Products And Services Module 07: Fixed Assets Module 08: Payroll Module 09: VAT Retur Course 02: Payroll: Payroll Management Module 01: Payroll System in the UK Module 02: Payroll Basics Module 03: Company Settings Module 04: Legislation Settings Module 05: Pension Scheme Basics Module 06: Pay Elements Module 07: The Processing Date Module 08: Adding Existing Employees Module 09: Adding New Employees Module 10: Payroll Processing Basics Module 11: Entering Payments Module 12: Pre-Update Reports Module 13: Updating Records Module 14: e-Submissions Basics Module 15: Process Payroll (November) Module 16: Employee Records and Reports Module 17: Editing Employee Records Module 18: Process Payroll (December) Module 19: Resetting Payments Module 20: Quick SSP Module 21: An Employee Leaves Module 22: Final Payroll Run Module 23: Reports and Historical Data Module 24: Year-End Procedures Course 03: UK Tax Accounting Course Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Payee, Payroll and Wages Module 07: Value Added Tax Module 08: Corporation Tax Module 09: Double Entry Accounting Module 10: Management Accounting and Financial Analysis Module 11: Career as a Tax Accountant in the UK =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Xero, Payroll, Bookkeeping, Sage 50, Excel course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Xero, Payroll, Bookkeeping, Sage 50, Excel bundle. This bundle is ideal for: Accountants Finance managers Bookkeepers Business owners Finance students Career upskillers Requirements You will not need any prior background or expertise to enrol in this Xero, Payroll, Bookkeeping, Sage 50, Excel course. Career path After completing this Xero, Payroll, Bookkeeping, Sage 50, Excel bundle, you are to start your career or begin the next phase of your career. Xero Certified Accountant - £25,000 to £50,000 Payroll Manager - £30,000 to £45,000 Sage 50 Accountant - £22,000 to £40,000 Financial Analyst - £30,000 to £60,000 Bookkeeper - £20,000 to £35,000 Data Analyst - £25,000 to £55,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Xero, Payroll, Bookkeeping, Sage 50, Excel Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Learn to manage family conflicts through a legal lens with our course, designed to provide a comprehensive understanding of Family Law. From marriage and divorce to child custody and adoption, this theoretical course covers it all. Learning outcomes: Gain a foundational understanding of Family Law Understand the legal framework for marriage and civil partnership Analyse the concept of nullity in marriage and divorce Gain knowledge of child custody and support laws Understand property and finance regulations in divorce Examine domestic violence and gender equality in Family Law Our course, "A Legal Approach to Managing Family Conflicts," provides a theoretical understanding of Family Law. This course is designed to provide a comprehensive understanding of Family Law by delving into various aspects of it, from marriage and divorce to adoption and domestic violence. The course includes 13 modules that cover different legal aspects related to family conflicts. The course begins with an introduction to Family Law and moves on to discuss various concepts such as marriage, civil partnerships, nullity, divorce, child custody, child support, adoption, domestic violence, and gender equality. Throughout the course, you will learn about the legal framework for each of these concepts and gain an in-depth understanding of how they relate to managing family conflicts. Whether you are a law student or someone interested in understanding Family Law, this course is for you. With no prerequisites, this course is open to anyone interested in understanding the legal aspects of managing family conflicts. By the end of the course, you will be equipped with theoretical knowledge to understand and analyse legal issues related to family conflicts. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Law students Legal professionals Social workers Family counsellors Career path Family Law Solicitor: £24,000 - £85,000 per annum Family Law Barrister: £25,000 - £400,000 per annum Mediator: £22,000 - £70,000 per annum Legal Advisor: £20,000 - £55,000 per annum Family Support Worker: £18,000 - £30,000 per annum Child Advocate: £25,000 - £40,000 per annum

Did you know that epilepsy affects over 600,000 people in the UK alone? That's more than one in every 100 individuals. Epilepsy is a neurological disorder that can impact people of all ages, races, and genders, and it can be a challenging condition to manage. However, with the right knowledge and support, individuals with epilepsy can lead full and rewarding lives. Learning Outcomes: Understanding of epilepsy and its causes Knowledge of seizure diagnosis and treatment Ability to manage epilepsy and risk assessment Understanding of pharmacological management Awareness of how behavioural changes affect epilepsy Knowledge of support needs for epilepsy management Epilepsy can be a challenging condition to manage, but with the right knowledge and confidence, it is possible to live well with it. This course provides a comprehensive guide to managing epilepsy, covering everything from understanding the condition and its causes to managing it on a day-to-day basis. You'll learn about the different types of seizures and their diagnosis and treatment, as well as the importance of risk assessment and support needs. You'll also explore the pharmacological management of epilepsy, as well as the impact of behavioural changes on the condition. Whether you're someone living with epilepsy, a carer, or a healthcare professional, this course provides essential knowledge and skills for managing the condition. By the end of the course, you'll be equipped with the knowledge and confidence to manage epilepsy with greater ease and understanding. Certification Upon completion of the Managing Epilepsy with Confidence and Knowledge course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for the following: Individuals with epilepsy Carers of individuals with epilepsy Healthcare professionals working with individuals with epilepsy Individuals with interest in understanding epilepsy management Career path People tend to pursue these career paths in this sector: Epilepsy Specialist Nurse (£28k-£45k) Epilepsy Researcher (£27k-£50k) Neurologist (£40k-£100k) Consultant Psychiatrist (£79k-£107k) Clinical Psychologist (£37k-£80k) Social Worker (£25k-£40k)

Course Overview Learn about one of the most lucrative businesses out there and how you can become successful in it. Real estate is one of the most lucrative businesses in the world, not just the UK. And when somebody wants to sell their property, who do they turn to? Why yes, it's the estate agents of course. This Diploma in Estate Agent is perfect for people who want to become an estate agent and professionals who want to step up their estate agent skills. Learn the details of what a real estate agent does and how you can serve your clients better and earn more money. In the course, you'll learn about the different types of agents, what real estate agents do, and the pros and cons of hiring estate agents. You will also find out more about property valuation, handling viewings, property negotiation, management and real estate laws in the UK Remember, real estate is an imperishable asset, ever increasing in value. Becoming an estate agent can change your life forever. Enrol today and learn more about real estate and estate agents. What You Will Learn This is one of the best courses about estate agents you'll find, and it'll teach you everything that you need to know about this topic. An Introduction to the Real Estate Sector The Different Types of Agents What a Real Estate Agent Does Knowing Your Clients Day in the life of Estate Agent Property Valuation Handling Viewings Property Negotiation Property Management Real Estate Laws Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Course Overview Learn how to hire the right person for the position with this HR & Recruitment Consultant Professional Diploma. The role of HR is quite a tough one. You have to select the right applicant from a list of hundreds of applicants, you have to hold interviews and evaluate each applicant, and make sure that you hire the correct person for the job. All this can be quite daunting if you don't have the right skills and knowledge, which is why we are offering you this fantastic course. Our HR & Recruitment Consultant Diploma can help you gain the skills of an expert HR manager and make the hiring process easier. The course is divided into three sections where you start with HR management, recruiting, interviews, retention, health & safety and much more. In the next section, you learn about recruitment through its selection process, goal setting, interviews questions, background checks and other key topics. In the final section of the course, you will learn how to lure in great candidates, filter the process for applications, deepening your knowledge of the selection and onboarding process.  The course will teach you how you can make the recruitment process amazingly easy and simple. If you're already working in HR or are working towards a career in HR, then this course will help you get significantly ahead of your competition.  Enrol today and get skilled! What You Will Learn This is one of the best courses on HR & Recruitment consulting you'll find and it'll give you vast knowledge about this topic. Recruiting and Interviewing Interview Questions Making Your Offer Retention and Orientation Workplace Health & Safety Disciplining Employees Terminating Employees and many more Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Course Overview Do you have what it takes to run your own bookkeeping business? Find out today and take the next step up the career ladder! This How to Start a Bookkeeping Course is perfect for bookkeeping and accounting professionals looking to set up their own company and gain the expertise to work for themselves. It covers everything you need to know to run a successful bookkeeping business, including the mindset you'll need to rise to the top of your game. This course includes useful exercises designed by bookkeeping experts, as well as essential information on the different aspects of running a bookkeeping business. It covers a range of topics, from identifying key objects for your business to strategies for acquiring and retaining clients. What's more, you'll gain a deeper understanding of bookkeeping systems, building on your industry knowledge and skillset. If you're thinking of becoming a self-employed Bookkeeper, this training course will also provide valuable information for you, as it touches on the bookkeeping industry in general, and standard bookkeeping codes of practice. Expand your horizons and gain the expertise to start your own bookkeeping business, with this step-by-step training course. What You Will Learn In this Bookkeeping Business Course, you will learn how to start your own bookkeeping business step-by-step. This course is ideal for current bookkeeping professionals and accounting students who are looking for expert guidance on where to begin and how to get set up. Managing Financial Statements Managing Legal Contracts Developing the Right Mindset Strategies for Generating & Retaining Clients An Introduction to Bookkeeping Systems Identifying Key Business Objectives Test Exercises to Try How to increase your Sales and Proft Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Course Overview Are you going through tons of hurdles and not achieving the success you want? Are you looking for direction to put your life on the right track? Then this Life Coaching Online Accredited Course is what you need. This course will assist you in becoming more motivated and inspired in living life to the fullest. It'll also help you become a life coach so that you can help your clients reach their goals and live a happy life. In the course, you'll learn about life coaches and life coaching. You'll learn about time management, stress management and other tips and tricks that'll allow you to become more motivated and stay productive so that you can set and achieve your goals. You'll also learn how to overcome obstacles created by your self-limiting beliefs. And how you can become a life coach is also discussed. This is one of the best accredited online life coaching courses in the UK and it's perfect for you if you are in need of motivation and want to become motivated. Remember, you only have one life; make it count and achieve all your goals! What You Will Learn You'll learn about: The Role of a Life Coach Life Coaching Skills Goal setting Stress Management Time Management Ways to Maximise your Potential Social roles for a successful life Maintaining a balance between work and life What makes a person unsuccessful Dealing with life challenges How to overcome obstacles created by self-limiting beliefs How to build your own life coaching business and many more Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Course Overview Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This Online Call Centre Training Course is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties. Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times. By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette. Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses! What You Will Learn This Call Centre Training Course is designed to teach learners the essential skills required to succeed in a telephone customer service role. It covers the fundamentals of telephone etiquette, staff training methods, industry best practice, and much more. How to Speak Like a Star How to Handle Rude or Angry Callers An Introduction to Basic Telephone Etiquette Skills Required to Work in a Professional Call Centre Providing Excellent Telephone Customer Service Goal Setting and Benchmarking Closing techniques and Wrapping Up How to Handle Voicemail Messages Methods of Training Employees Ways to Eliminate phone Distractions Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.