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Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about stress management Understand the core competencies and principles of stress management Explore the various areas of stress management Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager Procrastination Solution - Beat Procrastination And Boost Productivity Course Master the skills you need to propel your career forward in stress management. This course will equip you with the essential knowledge and skillset that will make you a confident manager and take your career to the next level. This comprehensive procrastination solution  course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this procrastination solution course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective stress management practice and equip you with the essential skills, confidence and competence to assist you in the stress management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in stress management. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for manager or for people who are aspiring to specialise in stress management. Enrol in this procrastination solution course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive procrastination solution course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this stress management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This procrastination solution course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This procrastination solution course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This procrastination solution course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum First Concepts and Brain Chemistry Intro and First Concepts 00:02:00 The Science Behind Procrastination 00:09:00 How Procrastination Can Destroy You 00:09:00 Manage Your Time - Manage Your Life 00:11:00 How Highly Successful Individuals Overcome Procrastination How Highly Successful Individuals 00:06:00 Good Vs Bad Procrastination 00:08:00 Additional Strategies For Beating Procrastination Don't Be Afraid to Say No 00:06:00 Final Thoughts and Ideas Final Thoughts and Ideas 00:01:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

Elevate workplace safety standards with our Health and Safety course. Gain expertise in HACCP, compliance, risk management, and first aid to ensure a secure and healthy work environment. Be the vanguard of occupational health and safety with this essential training.

Gain a solid foundation in financial management with our comprehensive Accounting and Finance Level 1 & 2 course. Explore key concepts and principles essential for success in accounting and finance. Develop valuable skills and knowledge applicable across various industries, and emerge with the expertise to confidently navigate financial challenges and make informed decisions.

"The future belongs to those who prepare for it today." - Malcolm X. Embrace the evolving digital landscape with our comprehensive IT (Information Technology) Support with Cyber Security & Data Protection Training bundle course. Delve into various topics, from IT (Information Technology) Support Technician Training to GDPR Data Protection Level 5, to fortify your knowledge and understanding of the technological world. Equip yourself with the essential tools to excel in IT (Information Technology) Support, asset management, and computer building. Our curriculum covers crucial subjects such as Electronic & Electrical Devices Maintenance, Cyber Security Incident Handling and Response, and Data Center Training Essentials to ensure your readiness for a rewarding IT and cyber security career. Stay ahead of the curve by mastering essential software and platforms through our Level 2 Microsoft Office Essentials and Complete Windows 10 Troubleshooting for IT Help Desk courses. Additionally, our Cloud Computing / CompTIA Cloud+ (CV0-002) module will provide insights into the ever-expanding world of cloud technology. Finally, Enrol in our IT (Information Technology) Support with Cyber Security & Data Protection Training bundle course today and secure your future in the rapidly growing tech industry. This IT (Information Technology) Support with Cyber Security & Data Protection Training Bundle Consists of the following Premium courses: Course 01: IT (Information Technology) Support Technician Training Course 02: IT Asset Department Course 03: Learning Computers and Internet Level 2 Course 04: Building Your Own Computer Course 05: Electronic & Electrical Devices Maintenance Course 06: Cyber Security Incident Handling and Incident Response Course 07: GDPR Data Protection Level 5 Course 08: Data Center Training Essentials: General Introduction Course 09: Complete Windows 10 Troubleshooting for IT HelpDesk Course 10: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 11: Level 2 Microsoft Office Essentials Learning outcomes: Gain proficiency in IT (Information Technology) Support and troubleshooting techniques. Understand the workings of an IT asset department. Enhance your knowledge of computers and the Internet. Learn how to build and maintain your computer. Develop aptitudes in electronic and electrical device maintenance. Tackle cyber security incidents with effective handling and response strategies. Comprehend the nuances of GDPR data protection. Familiarise yourself with data centre essentials and cloud computing. Our IT (Information Technology) Support with Cyber Security & Data Protection Training bundle course offers a diverse and in-depth exploration of the many facets of the IT and cyber security fields. From IT (Information Technology) Support technician training to mastering the intricacies of data protection, this comprehensive course bundle encompasses a wide range of essential topics to prepare you for success in the ever-changing tech landscape. Whether you're looking to advance your career in IT (Information Technology) Support, enhance your knowledge of data protection, or dive into the world of cloud computing, this multifaceted course has you covered. Equip yourself with the tools and knowledge necessary to excel in the digital domain and stay ahead of the curve in this fast-paced industry. Course Curriculum: IT (Information Technology) Support Technician Training Section 01: How People Use Computers Section 02: System Hardware Section 03: Device Ports and Peripherals Section 04: Data Storage and Sharing Section 05: Understanding Operating Systems Section 06: Setting Up and Configuring a PC Section 07: Setting Up and Configuring a Mobile Device Section 08: Managing Files Section 09: Using and Managing Application Software Section 10: Configuring Network and Internet Connectivity Section 11: IT Security Threat Mitigation Section 12: Computer Maintenance and Management Section 13: IT Troubleshooting Section 14: Understanding Databases Section 15: Developing and Implementing Software CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring IT (Information Technology) Support technicians. Individuals interested in cyber security and data protection. Those seeking to build and maintain their computers. Professionals aiming to work in IT asset management. Individuals looking to expand their Microsoft Office and Windows 10 expertise. Anyone pursuing a career in cloud computing. Requirements This IT (Information Technology) Support with Cyber Security & Data Protection Training course has been designed to be fully compatible with tablets and smartphones. Career path IT (Information Technology) Support Technician (Salary range: £18,000 - £35,000) IT Asset Manager (Salary range: £25,000 - £45,000) Computer Repair Specialist (Salary range: £18,000 - £30,000) Cyber Security Analyst (Salary range: £25,000 - £60,000) Data Protection Officer (Salary range: £30,000 - £60,000) Data Center Technician (Salary range: £20,000 - £40,000) Cloud Computing Specialist (Salary range: £30,000 - £70,000) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the IT (Information Technology) Support Technician Training course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Join us on Thu Nov 07 2024 at 10:00:00 GMT for an exciting online event focused on enhancing your leadership skills. Whether you are an established leader or just starting out, this session is designed to boost your confidence and help you lead with clarity and purpose.