39892 Courses delivered Online

Managing Stress and Building Resilience: Virtual In-House Training Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps

Key Highlights of fast track Diploma in Health and Social Care Management - Level 7 qualification are: Program Duration: 6 Months (Regular mode also available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option The objective of this fast track Level 7 Diploma in Health and Social Care Management qualification (accredited by OTHM) is to develop learners' understanding of policy, management theory and practice in health and social care. It provides you with an opportunity to engage with the challenges facing professionals, services users and policy makers in their own country. It will also provide you with the knowledge that underpins the ability to work as an effective manager in the hospitals/social care industry. It combines both theoretical and practical knowledge in the health and social care profession. This fast track Level 7 Diploma in Health and Social Care Management qualification will develop and enhance knowledge and skills in the areas of leading change, effective performance, planning and accountability, development and team leadership. Learners will be able to work in a variety of roles within health care administration and/or management. Successful completion of the Level 7 Diploma in Health and Social Care Management qualification in fast track mode enables learners to progress into or within employment and/or continue their study towards a relevant Master's programme with advanced standing. Who is this course for? Who is this Program For?Working Professionals, Level 6 / Year 3 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression and a formal Postgraduate qualification leading to award of degrees in future. Requirements Minimum EligibilityFor entry onto the fast track Level 7 Diploma in Health and Social Care Management qualification, learners must possess an honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification. Learner must be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path OpportunitiesYou will be able to work in a variety of roles within Health Care Administration and/or Management in the Hospitals / Social Care Industry. Upon successful completion of the programme, you will also become eligible to gain direct entry into relevant Master's degree programme.

About this Virtual Instructor Led Training (VILT) The objective of this 4-half-day Virtual Instructor Led Training (VILT) course is to equip participants with the required knowledge so that they can define and implement an effective oil analysis programme, monitor the condition of transformers and understand oil analysis reports as part of their maintenance strategy. This VILT course is delivered in partnership with ENGIE Laborelec. Training Objectives Participants will be able to go through the following areas during the VILT course: Condition monitoring of power transformers through oil analyses: Transformer Health Index, Transformer Fleet Condition Assessment, Risk Matrix Best practices Which oil analyses/how frequent DGA: focus on partial discharges, sparking, stray gassing, catalytic effects / interpretation systems. Interpretation of results Why and when to perform electrical measurements? International standards: IEEE, IEC, Duval, ASTM, etc Maintenance guidelines Trending and reporting Sampling techniques Use of online monitoring for DGA/water: implementation and real-case advantages etc: New developments: importance of methanol as ageing marker, temperature correction of ageing markers, stray gassing of oils in service etc REX, case studies and real-case exercises concerning power transformers within generation and high-voltage grids Discussion of reports on power transformers Use of unused insulating transformer oils Market trends in the use of inhibited and uninhibited oils Differences, advantages and drawbacks of uninhibited compared with inhibited oils Importance of additives, oxidation stability tests, stray gassing, etc Target Audience The VILT course is intended for a wide audience, including professionals who are maintenance staff, electrical engineers and asset managers responsible for transformers. Typical industries are powerplants, high voltage grids or large industrial sites. Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 4 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 4 half-day sessions, 4 hours per session (16 hours in total). This VILT course is delivered in partnership with ENGIE Laborelec. Trainer Your expert course leader is a senior expert in the field of insulating and lubricating oils and of condition monitoring of power transformers and turbines. He has 20 years of experience within power industry and since 2010 Key Expert within the ENGIE group. He has worked on various international projects such as the Al Dur power plant in Bahrain, Shuweihat II power plant in UAE, PP11 and Jubail Marafiq power plants in Saudi Arabia and Sohar II and Barka III power plants in Oman. He has also been involved in consulting work in Malaysia for Hyrax Oil. Other assignments include Shell, Nynas, Total, ABB, Alstom, CG Pauwels in Europe. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

If you want to acquire substantial knowledge regarding Working in Confined Spaces Training from scratch, you can look into this comprehensive Working in Confined Spaces Training. Quality is a significant issue when it comes to a compilation of Working in Confined Spaces Training course. Well, we can ensure top-quality content that you can depend on. This top-notch Working in Confined Spaces Training course teaches you with a state-of-the-art video format ensuring an engaging learning experience. With the guidance of an expert instructor, you will learn everything about Working in Confined Spaces Training to uplift your career. Learning Outcomes Discover how to manage risks and involve the relevant stakeholders Understand how to integrate continuous improvement into work duties Know how to activate the five crucial steps of the risk assessment process Learn how to evaluate the severity of perceived threats or risks on a site Explore ways to construct work policies to support risk assessment principles Gain access to an assessment toolkit that includes forms for analysis Key Features Accredited by CPD Top-notch video lessons Instant e-certificate Entirely online, interactive Working in Confined Spaces Training course with audio voiceover Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases So, enrol now in this Working in Confined Spaces Training course and make your every penny worth it! All through this self-paced Working in Confined Spaces Training, you will get engaging learning materials with engaging video lessons and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Curriculum Module 01: Understanding Confined Space Working Module 02: UK Laws for Working in Confined Spaces Module 03: Risk Assessment of Confined Spaces Module 04: Safety Through Better Design Module 05: Using the Right Equipment and Procedures Module 06: Emergency Procedures for Confined Spaces Accreditation This Working in Confined Spaces Training course is fully CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you successfully complete your Working in Confined Spaces Training course, you will immediately be sent digital certificates for the Working in Confined Spaces Training course. CPD 20 CPD hours / points Accredited by The CPD Certification Service Provider Intro Video 00:55 1: Provider Intro Video Preview 00:55 Working in Confined Spaces Training 58:50 2: Understanding Confined Space Working Preview 09:14 3: UK Laws for Working in Confined Spaces 09:49 4: Risk Assessment of Confined Spaces 10:54 5: Safety Through Better Design 09:19 6: Using the Right Equipment and Procedures 08:49 7: Emergency Procedures for Confined Spaces 09:45 8: CPD Certificate & Transcript 01:00 PDF Who is this course for? Anyone with a curious mind and an eagerness to learn can take this Working in Confined Spaces Training course. Requirements There are no formal requirements for this Working in Confined Spaces Training course to be enrolled. Career path This Working in Confined Spaces Training course will help you uplift your career or guide you to a new one. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Lone Worker Safety & Protection course is designed to provide essential knowledge and skills for individuals who work alone or in isolated environments. Participants will learn about the laws and regulations related to lone working, conduct risk assessments, implement safe working systems, handle conflict situations, and ensure their physical and mental well-being. Additionally, the course covers first aid and workplace safety measures for lone workers. Learning Outcomes: Understand the principles and importance of lone worker safety in various work settings. Familiarize with the relevant laws and regulations pertaining to lone working and safety requirements. Conduct effective risk assessments to identify potential hazards and develop appropriate control measures. Implement safe working systems and protocols to minimize risks and ensure the well-being of lone workers. Learn conflict avoidance techniques and resolution strategies to handle challenging situations. Develop skills for reporting and recording incidents accurately and promptly. Promote physical and mental well-being among lone workers, including stress management and self-care practices. Gain knowledge of first aid techniques and workplace safety measures tailored for lone workers. Why buy this Lone Worker Safety & Protection? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Lone Worker Safety & Protection there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals working in occupations that involve solo or isolated tasks, such as delivery drivers, security guards, or remote workers. Employers and managers responsible for the safety of lone workers in their organization. Health and safety professionals seeking to enhance their expertise in lone worker safety. Anyone interested in understanding the challenges and safety considerations of lone working. Prerequisites This Lone Worker Safety & Protection does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Lone Worker Safety & Protection was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Health and Safety Officer: Specialize in ensuring the safety of workers, including lone workers, within organizations. Security Manager: Oversee security protocols and measures for lone workers and the broader workforce. Occupational Health Specialist: Focus on promoting well-being and safety in various work environments, including lone working settings. Risk Assessment Specialist: Conduct risk assessments and develop safety strategies for lone worker protection. Health and Safety Consultant: Provide expert advice on lone worker safety and compliance to different businesses. Course Curriculum Module 01: Basics of Lone Working Basics of Lone Working 00:17:00 Module 02: Lone Worker's Safety Laws Lone Worker's Safety Laws 00:22:00 Module 03: Risk Assessment Risk Assessment 00:22:00 Module 04: Safe Working System for Lone Working Safe Working System for Lone Working 00:23:00 Module 05: Conflict Avoidance and Resolution Conflict Avoidance and Resolution 00:20:00 Module 06: Reporting and Recording Incidents Reporting and Recording Incidents 00:18:00 Module 07: Physical and Mental Well-being Physical and Mental Well-being 00:19:00 Module 08: First Aid and Workplace Safety for Lone Workers First Aid and Workplace Safety for Lone Workers 00:11:00 Assignment Assignment - Lone Worker Safety & Protection 00:00:00

Highlights of the Course Course Type: Self-paced online course Duration: 45 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain fundamental skills and knowledge about health and safety Understand the role of employers and employees in ensuring workplace safety Gain knowledge about the idea of corporate manslaughter Apply various safety tools and techniques to avoid accidents in the workplace Know how to prevent and handle fire and electricity occurrences Design and perform effective risk assessments within the workplace Know how to use personal protective equipment Demonstrate various case studies and conduct CoSHH risk assessments Understand how to use the skills you gained in this course in a practical setting Transform into a competent and confident supervisor or manager Workplace Health & Safety Training This Workplace Health and Safety Training Course will assist you in recognising workplace risks and mitigating these risks through appropriate risk assessments, proper use of personal protective equipment, and implementation of preventive measures. You will learn from expert instructors with experience in the field who will impart the most relevant expertise and best practices. Corporate manlaughter Conduct effective risk assessments Use of PPE and DSE Preventive measures to deal with emergencies Control accidents occurring from fire and electricity Essential skills, confidence and competence to assist you in the health and safety industry Core competencies required to drive a successful career in the health and safety industry This Workplace Health & Safety Training course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This Workplace Health & Safety Training course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Who is this course for? This Workplace Health and Safety Training Course is open to supervisors who are in charge of organising, directing, or overseeing the health and safety of their workplace Employers thinking of implementing a proper preventive measure within the workplace can also take this course This course can also be taken by employees who want to upgrade their skills and knowledge about workplace safety in order to keep themselves and others around them safe. Anyone who wants to gain knowledge about health and safety can also take this Workplace Health and Safety Training Course Entry Requirements This Workplace Health and Safety Training Course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This Workplace Health and Safety Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.  Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This Workplace Health and Safety Training Course will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for Emergency First Aid at Work, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector.  Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Module 1: What Is Health and Safety? Module 2: Case Studies Module 3: Corporate Manslaughter Module 4: Accidents Module 5: Fire, Electricity, DSE and Manual Handling Module 6: Emergencies, CoSHH, PPE and Stress Obtain Your Certificate of Achievement Order Your Certificate of Achievement 00:00:00

Cyber security training course description This cyber security course focusses on the network side of security. Technologies rather than specific products are studied focussing around the protection of networks using firewalls and VPNs. What will you learn Describe: - Basic security attacks - RADIUS - SSL - VPNs Deploy firewalls and secure networks Explain how the various technologies involved in an IP VPN work. Describe and implement: - L2TP - IPsec - SSL - MPLS, L3, VPNs. Cyber security training course details Who will benefit: Anyone working in the security field. Prerequisites: TCP/IP foundation for engineers Duration 5 days Cyber security training course contents Security review Denial of service, DDOS, data manipulation, data theft, data destruction, security checklists, incident response. Security exploits IP spoofing, SYN attacks, hijacking, reflectors and amplification, keeping up to date with new threats. Hands on port scanning, use a 'hacking' tool. Client and Server security Windows, Linux, Log files, syslogd, accounts, data security. Hands on Server hardening. Firewall introduction What is a firewall? Firewall benefits, concepts. HAnds on launching various attacks on a target. Firewall types Packet filtering, SPI, Proxy, Personal. Software firewalls, hardware firewalls. Firewall products. Hands on Simple personal firewall configuration. Packet filtering firewalls Things to filter in the IP header, stateless vs. stateful filtering. ACLs. Advantages of packet filtering. Hands on Configuring packet filtering firewalls. Stateful packet filtering Stateful algorithms, packet-by-packet inspection, application content filtering, tracks, special handling (fragments, IP options), sessions with TCP and UDP. Firewall hacking detection: SYN attacks, SSL, SSH interception. Hands on SPI firewalls. Proxy firewalls Circuit level, application level, SOCKS. Proxy firewall plusses and minuses. Hands on Proxy firewalls. Firewall architectures Small office, enterprise, service provider, what is a DMZ? DMZ architectures, bastion hosts, multi DMZ. Virtual firewalls, transparent firewalls. Dual firewall design, high availability, load balancing, VRRP. Hands on Resilient firewall architecture. Testing firewalls Configuration checklist, testing procedure, monitoring firewalls, logging, syslog. Hands on Testing firewalls. Encryption Encryption keys, Encryption strengths, Secret key vs Public key, algorithms, systems, SSL, SSH, Public Key Infrastructures. Hands on Password cracking. Authentication Types of authentication, Securid, Biometrics, PGP, Digital certificates, X.509 v3, Certificate authorities, CRLs, RADIUS. Hands on Using certificates. VPN overview What is a VPN? What is an IP VPN? VPNs vs. Private Data Networks, Internet VPNs, Intranet VPNs, Remote access VPNs, Site to site VPNs, VPN benefits and disadvantages. VPN Tunnelling VPN components, VPN tunnels, tunnel sources, tunnel end points, tunnelling topologies, tunnelling protocols, which tunnelling protocol? Requirements of tunnels. L2TP Overview, components, how it works, security, packet authentication, L2TP/IPsec, L2TP/PPP, L2 vs L3 tunnelling. Hands on Implementing a L2TP tunnel. IPsec AH, HMAC, ESP, transport and tunnel modes, Security Association, encryption and authentication algorithms, manual vs automated key exchange, NAT and other issues. Hands on Implementing an IPsec VPN. SSL VPNs Layer 4 VPNs, advantages, disadvantages. SSL. TLS. TLS negotiation, TLS authentication. TLS and certificates. Hands on Implementing a SSL VPN. MPLS VPNs Introduction to MPLS, why use MPLS, Headers, architecture, label switching, LDP, MPLS VPNs, L2 versus L3 VPNs. Point to point versus multipoint MPLS VPNs. MBGP and VRFs and their use in MPLS VPNs. Hands on Implementing a MPLS L3 VPN. Penetration testing Hacking webservers, web applications, Wireless networks and mobile platforms. Concepts, threats, methodology. Hands on Hacking tools and countermeasures.

Workplace First Aid Level 4 equips you with essential skills to handle emergencies at work, covering legalities, incident management, primary and secondary surveys, and basic techniques.

PMI-ACP® Exam Prep: Virtual In-House Training This course builds on the candidates' practical experience of Agile in the workplace to equip them with the broad range of knowledge and skills required for the PMI® Agile Certification exam. It will follow the PMI® requirements and reference the suggested reading list, including the Agile Practice Guide, but will not be limited to those areas. Within the profession and discipline of project management, Agile continues to develop as a significant and important aspect of bringing change to an organization. Where the products of change must be delivered to the business 'on time,' Agile is often the chosen methodology. In addition to equipping candidates for the PMI® Agile Certification examination, this course will also support candidates in taking a more informed and effective role in Agile projects. It will also enable them to take a significant role in encouraging and enabling the organization to become or develop as an Agile environment. What you will Learn You will learn how to: Appreciate the wider aspects of Agile project management tools and techniques Integrate various disciplines within Agile Tailor / customize Agile to suit the needs of different projects Prepare yourself for the PMI® Agile Certification examination Getting Started Introductions Agenda Expectations Foundation Concepts Defining 'Traditional' Project Management Project management parameters The 'traditional' approach to the parameters Strengths and weaknesses of the traditional approach Defining 'Agile' Project Management Project management parameters revisited The 'agile' approach to the parameters Strengths and weaknesses of agile Managing projects with traditional and agile methods Can the two approaches co-exist? Leveraging the benefits of both methods Options for using both methods on a project Avoiding the elephant traps Key aspects of the PMI® Agile Certified Practitioner (PMI-ACP)® Handbook Overview Eligibility requirements Exam information Exam Blueprint Continuing certification requirements Key aspects of the PMI Agile Certification Examination Content Outline Introduction Agile exam content outline Tools and techniques Knowledge and skills Domains and tasks (not examined) An Introduction to Agile and Implementing Agile Definable work vs. high-uncertainty work Project factors that influence tailoring The Agile Manifesto and 12 Principles Agile mindset Agile domains and tasks Agile Tools and Techniques Related to PM 'Hard Skills' Planning, monitoring, and adapting The need for planning, monitoring, and adapting The Agile approach to planning and plans The Agile planning tools and techniques The Agile monitoring tools and techniques The Agile approach to adapting Product quality A definition of 'product quality' Setting the standard for product quality Agile tools and techniques for achieving product quality Risk management A definition of 'risk' What is 'at risk'? The acceptability of risks The Agile tools and techniques for managing risks Agile Tools and Techniques Related to PM 'Soft Skills' The difference between PM 'hard and soft' skills Communications The importance of communications Forms of agile communications Communications within the project Communications from the project Communications to the project Making communications the cultural norm Interpersonal Skills Defining and understanding management Defining and understanding leadership Defining and understanding servant leadership Delegating vs. empowering Playing to people's strengths Overcoming the roadblocks Core Agile Tools and Techniques The philosophy of core Agile tools and techniques Agile estimation Will traditional forms of estimating work for agile? The relationship between estimating and guessing The relationship between estimating and sizing The where, who, and how of agile estimating Agile analysis and design Product analysis and design from a user point of view Product analysis and design from a supplier point of view Product analysis and design from an agile project point of view Value-Based Agile Tools and Techniques The role of value-based tools and techniques in bridging traditional PM with Agile Value-based prioritization Value-based prioritization and agile projects Investment appraisal methods Regulatory driven Customer driven Ranking methods (MMF, MoSCoW) Metrics What should we measure / track? Methods of measuring / tracking Adding value with metrics Process Improvement Value-stream analysis Value-stream mapping Agile Knowledge and Skills Context of Agile Knowledge and Skills vis-à-vis Agile Tools and Techniques Agile Knowledge and Skills Process focused People focused Product focused Project focused Exam Preparation and Course Closure The application process - where are you now? The 'Exam-Focused Journal' - what you still have to do Further preparation - self-study schedule Exam topic review Practice exam Practice exam debrief Course closure

Duration 4 Days 24 CPD hours This course is intended for Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub. Collaboration Communications Systems Engineers have a fundamental understanding ofÿnetworking, telecommunications, audio/visual and meeting room technologies, identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365ÿAdministrators. In addition, they may work with owners of other workloads, including facilitiesÿmanagers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers. This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Prerequisites Microsoft 365 and Microsoft Teams Networking, telecommunications, and audio/visual basics Identity and access management basics 1 - Introduction to Teams meetings and calling Overview of Teams meetings and events Overview of Teams Phone Overview of auto attendants and call queues Overview of Teams devices 2 - Plan for Teams Phone Plan to deploy Teams Phone Plan for Teams Phone PSTN connectivity Determine license requirements Plan for Teams Phone devices Plan and design Teams Phone features Plan for voicemail 3 - Plan for Microsoft Teams Rooms and Surface Hub Determine license requirements for Microsoft Teams Rooms and shared devices Understand differences between Microsoft Teams Rooms on Android and Windows Understand Microsoft Teams Rooms on Surface Hub 2S Understand and plan Teams Room accessories, components, and peripherals Understand Teams Rooms management options 4 - Plan and optimize network performance for Teams media Understand Teams network requirements Design network for media optimization Design and implement QoS 5 - Configure and deploy Teams Phone Configure emergency calling for Teams Calling Plans Manage and configure Microsoft PSTN numbers Configure Operator Connect and Teams Phone Mobile Configure Teams Phone policies Create and manage Teams policies Configure Audio Conferencing 6 - Configure and deploy Teams Phone with Direct Routing Design Direct Routing call flows Implement SIP trunking with Direct Routing Configure Emergency Calling for Direct Routing Extend Teams Direct Routing infrastructure Deploy and maintain a survivable branch appliance 7 - Extend Teams Phone with additional services Understand how Teams interacts with additional services Configure compliance recording in Teams Configure and integrate a certified contact center in Teams Design and deploy voice bots in Teams 8 - Manage meetings and events experiences Explore meetings and events in Microsoft Teams Configure meeting settings Create and manage meeting policies Configure audio conferencing Create and manage meeting templates and template policies Create and manage meetings customization policies Configure live events settings Create and manage live events policies Examine live events across Microsoft 365 9 - Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams Prepare 10 - Configure and manage voice users Enable users for Teams Phone Enable users for Direct Routing with Teams Phone Enable additional calling features for Teams Phone Enable users for Teams Phone Mobile 11 - Configure auto attendants and call queues Design call flows for auto attendants and call queues Configure auto attendants and call queues Deploy a channel-based call queue Configure resource accounts Configure Microsoft 365 groups for voicemail Interpret call queue conference modes Interpret call queue routing methods Configure holidays for auto attendants and call queues Configure custom music on hold 12 - Configure, deploy, and manage Teams devices Manage Microsoft Teams Phones Manage Microsoft Teams Room Systems Microsoft Teams Rooms management options Manage Surface Hub 2S devices Configure Microsoft Teams SIP gateway Manage Microsoft Teams displays Remote provisioning and sign in for Teams Phones Update Microsoft Teams devices remotely Manage Microsoft Teams device tags 13 - Guided project - Prepare meeting room experiences Prepare 14 - Monitor and troubleshoot Teams collaboration communications systems Diagnose and troubleshoot phone number assignment Diagnose and troubleshoot Teams client issues Diagnose and troubleshoot call failure and call quality issues Report on and troubleshoot Teams calls with Call Quality Dashboard Diagnose and troubleshoot Direct Routing issues Troubleshoot and monitor Teams devices Troubleshoot Teams meetings and calling Troubleshoot Teams Rooms devices